Hootsuite Software


 

Hootsuite is a cloud-based reputation management and social-media solution for organizations and businesses to collaboratively carry out campaigns across various social networks such as Google+, LinkedIn, Facebook and Twitter. It lets users launch campaigns from a single dashboard.

Hootsuite offers various functionalities for measurement and reporting purposes, such as tools for team collaboration, audience engagement, analytics and account security. This solution is suitable for businesses of all sizes.

Hootsuite allows users to manage several contributors and share data and access rights without the sharing of passwords. Users can work with social streams, columns and tabs along with an option of selecting from various design themes.

In Hootsuite, messages can be delegated to the team and their progress can be monitored. Additionally, users can select the date and time that messages will be sent out. The use of brand and industry terms can be tracked to gather more intelligence and prepare analytics reports.

Hootsuite offers services on a monthly subscription basis that includes support via email and through online resources.

 

Hootsuite - Compose message
 
  • Hootsuite - Compose message
    Compose message
  • Hootsuite - Conversations
    Conversations
  • Hootsuite - Feed management
    Feed management
  • Hootsuite - Insights
    Insights
  • Hootsuite - Marketing
    Marketing
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,293 Reviews of Hootsuite

 

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Software Advice Reviews (110)
More Reviews (1,183)

Showing 1-20 of 110

GRACE from PETCO
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Manage your social sites on one platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to add your social platforms and have one spot to see your content and publish to multiple platforms

Cons

The free version is very limited, I haven't had a chance to purchase the full version to test capabilities yet but will be considering it.

Review Source
 
 

Adam from University of Pittsburgh
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

All inclusive socialmedia hub

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Super easy to use and get connected to various accounts. Can handle multiple different platforms and submitting information to be published is a breeze

Cons

There really isnt much to not like, if I had to pick something then I guess it would be that you dont receive messages when your scheduled posts actually do get posted.

Review Source
 
 

angela l from Constant Creations Co
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Slightly confusing at first, but great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With some With more detailed onboarding direction, this software is great!

Pros

I like all aspects of the software now that I am familiar with it. It was alittle overwhelming at first, but the customer support is top notch and came to my rescue.

Cons

The direction for first time use left something to be desired. I usually can understand most programs quickly, but this one took a customer service call.

Review Source
 
 

Andrew from North River Marketing
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

I'm a regular Hootsuite User!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The one thing I truly love about Hootsuite is the ability to see all of my social media accounts, well organized, in one convenient and easy to digest interface.

Cons

The only con that comes to mind relates to the reporting features available in Hootsuite. Customized reports are not always included with certain Paid plans and almost no reporting is available using the Free tier plan.

Review Source
 
 

Jessica from DRI
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good Social Media Solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Useful tool, but perhaps a bit complex.

Pros

It's pretty easy and free to become Hootsuite certified, which is a plus for anyone who's required to use this product.

Cons

It can be overwhelming if you're not used to reading multiple content streams from a million people at once.

Review Source
 
 

Casey from Baylor University
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Great tool to view and manage various social media platforms

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great tool to manage various social media platforms by connecting your social media account. It helps to have a one stop shop when managing social media.

Cons

Sometimes the platform was hard to navigate. The interface took a while to get used to finding exactly what I was looking for.

Review Source
 
 

Angela from Constant Creations Co
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

All of your social media content in one!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use this product everyday and enjoy it.

Pros

I like the ability to schedule all of my social content in one place. Being able to schedule viable content allows us for better marketing, which improves sales and customer relationships.

Cons

The columns can be a bit congested. Because we have so many accounts, it can be hard to determine which column is for which account.

Review Source
 
 

Zulkamal from Research
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Social Networks Management on your fingertip

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't waste your time to manage all your social media accounts by yourself. Let the Hootsuite works for you and save your valuable time.

Pros

You can manage all of your social networks in 1 app with simple interface & analytic reports feature

Cons

You can only manage three social media accounts with basic features such as analytics, message scheduling for the free version. Upgrade to premium to unlock all features, with various plans offered.

Review Source
 
 

Ardi from Samsara
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great Apps to manages Social Media

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software really helps us to manage our social media. Really love the features of the analytic tool. You should try this

Cons

I don't have any problems when I using this software. No complaint about it. Love the quality of this app

Review Source
 
 

Tiffany from Landed, Inc.
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Handy for social media users

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It allows me to schedule posts for a variety of different groups and pages. I also really like that you can preview what the post will look like beforehand.

Cons

Recently it has been frequently disconnecting from many of my social media profiles without warning. I paid for a yearly pro account and prescheduled a bunch of posts, but for several weeks in a row my posts failed to go through because it randomly disconnected and I had not idea until I got an email that my post failed to go through.

Review Source
 
 

Brian from My Solution Advocate
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Awesom Product and Well Implemented.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Organize your social media like a boss.

Pros

Use Hootsuite to manage ALL of your social media accounts outside of google plus. It is really cool that we can all set timed posts and engage others more effectively with this companies help and app.

Cons

No cons at all. Provacy feels good and I trust this company. Great reviews and user levels. Hootsuite is where its at.

Review Source
 
 

Sierra from Carol Hazel Real Estate
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Overall a great management tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simple to use. Very affordable. Works great for managing multiple social media accounts for posting and responding to messages, etc.

Cons

Free plan only allows a limited number of posts. Switching between accounts can be a hassle if you have multiple accounts for one media platform.

Review Source
 
 

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Manage all your social media accounts in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It’s awesome. I can manage all our company social media accounts in one place. I handle our company social media accounts to frequently add groups or connections, content marketing, and posting of updates and events. The platform allows me to do all my social media tasks in one platform which saves me more time to do other tasks such as telemarketing. Its easy to use and it has a wise guide that gives instruction on how to add social media accounts, schedule messages and posts, and monitor your networks. I can also schedule messages or posts on certain dates making sure that i would still have regular advertisements or update even when i am not in the office.

Cons

The web application loads slower but you can download the application to your mobile and PC for better connection and faster navigation. Web application would sometimes show error but when you refresh or go back to previous screen, it would go back to normal.

Review Source
 
 

Bofu from SAS Franconstruct
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Manage with ease your content on social media

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Gaining serious time when using this app to create, optimise and post to different social media platforms. Scheduling posts is also a big plus.

Cons

Expensive in my oppinion. Android app is a bit slow sometimes. Not knowing the origin of traffic (human or bots) is a con.

Review Source
 
 

Jen from TCU
Specialty: Banking
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

A must for social media managers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like being able to customize my streams within the tool. It's a great way to see what people are saying about our company online.

Cons

Hootsuite is great for viewing content mostly on Twitter. You just don't see a whole lot from Facebook.

Review Source
 
 

Bonnie from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Ginuwine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All in one place. Easy way to interact with prospective customers for small business owners all in one spot. Everything is in one database and does not get lost.

Cons

It can be easy to get overwhelmed by messages at times when busy and not know which messages were responded to. I would rather go directly to each social media site instead to view it directly.

Review Source
 
 

Kelly from www.alabamarivers.org
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

A great all-in-one, but lacks focus

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a good free choice but there has to be better options out there.

Pros

I have been looking for a way to manage all of my social media accounts on one platform, and Hootsuite is a very GOOD option to see your media accounts at a bird's eye level.

Cons

The design of the product is not exactly eye-pleasing. It is very busy and can be overwhelming if you are not already on social media all day.

Review Source
 
 

keith from eightfiftymedia,llc
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Hootsuite is a winner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, affordable and convenient. it has enough function at the basic level to keep all your moving parts in order.

Cons

wont let you post to personal FB pages, video uploads are not as detailed from the app. It is still a good idea to upload video on each individual platform. Also you can't load video to Linkedin through it.

Review Source
 
 

Chelsea from Global SOF Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Shortens your social task list

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

- You can post high-quality posts to different social media outlets at the same time
- Allows you to schedule out many posts in advance
- Has insights and analytics that are easy to understand

Cons

- They try to charge you more if you reach your limit on a certain amount of analytics
- You can't schedule the same post for multiple sends over a few weeks
- Not a "marketing hub," just a good "social" hub

Review Source
 
 

Erika from Unique4home
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Hootsuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love this product, it makes social media management a breeze and has tons of options on how to use with a great pay structure

Cons

The only thing I didn't like about this is that there are some social media platforms that require two step posting which defeats the purpose of only posting once, but I'm sure that cant be helped

Review Source
 
 
 
Showing 1-20 of 1,183

Matthew from Thomas Consulting Group
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Too many bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not the best option...I think there are better options that will accommodate my needs.

Pros

The obvious benefit of Hootsuite is that you are able to post the same post or easily view all your social media posts across the same dashboard. It saves on time and may create greater harmony among posts.

Cons

It doesn't connect very well with all the social media sites...I swear that every time I try to do the same post for all my social media there is a hang up on one or more of them when I go through hootsuite. It is really annoying especially when you have it scheduled...only to learn the next day that it didn't go out as intended. I just think they have a lot more to work out before it is something I'll use again.

Review Source: Capterra
 

Sarah from Genesis Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Hootsuite fan!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really enjoy working with hoot suite and I’ve relied on it for a long time!

Pros

This software was on the forefront of social media scheduling and really paved the way for people to plan out and create strategy for social media and their business. I really like the simplicity and ease of use and how effective it is. The tracking is great as well!

Cons

It does seem that there could be some more features to this software for the cost, but at the same time, maybe that’s why this works so well; doesn’t over complicate things.

Review Source: Capterra
 


December 2018

December 2018

Plan your marketing

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love Hootsuite. I have used it a number of years. I am able to plan my social media posts out in advance to deliver the messaging I need at the best times. It allows us to have focused delivery for our brand. I highly recommend this for marketing and recruitment. It is easy to use and highly functional.

Cons

I can not think of any negative items. Give it a try

Review Source: Capterra
 

Ben from Schudio
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Social Media Management

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Hootsuite brings together all social accounts and channels under a single login, and even allows for different users to manage/post to these accounts without directly giving the password out and compromising security.
There are other tracking features available within Hootsuite, but we use other software to track this.

Pros

Hootsuite is a great way to manage multiple social accounts and channels without having to login to each different product.
It also offers some advanced features like post scheduling (even including a feature to optimise the post to reach the most users) that aren't available in the stock applications or native websites.
Lots of features and functionality are available in their free product, but moving to the paid product gives access to teams and the ability to manage multiple users and their access to social accounts without directly handing over the passwords.

Cons

Some features/posts don't work properly on all platforms. Usually this happens when the different social platforms don't like to share each other's content. E.g. uploading an image to one platform will then not usually allow it to be display natively on another platform. Or the newer features when rolled out aren't always supported, e.g multiple images in a single post.

Review Source: Capterra
 


December 2018

December 2018

Very beneficial

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I love that I can plan and autoschedule posts instead of having to create a post on a daily basis.

Pros

I love the ability to manage different platforms from one interface. I also love the built in link shortener.

Cons

Many of the interesting features must be paid for lol

Review Source: Capterra
 

Elena from GoPetie
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Good for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I believe it is a great tool if you are unable to hire a full-time social media manager.

Pros

Planning your social media strategy is essential for any business, and for small ones especially so. It helps you save more time in the long run and focus on other important tasks.

Cons

Worth the value only until a certain point (# of channels etc) then it get's quite pricy

Review Source: Capterra
 


December 2018

December 2018

Great for scheduling social media posts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great experience

Pros

Great integrations with all social media platforms and very easy to use.

Cons

Quite expensive as compared to buffer & other competitors.

Review Source: Capterra
 

Francisco from Designing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Industry leader for a reason

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once you start using Hootsuite is very hard to go back because it allows you to do so much more and be really productive in social media pbulishing.

Pros

This is the most comprehensive social media management software out there, there is very little you may need to manage social media accounts outside of Hootsuite. Thats why is the industry leader, since many years ago is a fully featured tool.

Cons

There is so much going on at the same time that some times it may feel a bit sluggish. It would really be a great improvment to have a native app for Mac OS.

Review Source: Capterra
 

Chris from Be Heard, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Hootsuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that you can use this software for free, test it out and then decide whether it works for your business. It worked for us and we use it almost on a daily basis. It has great analytic capabilities, and tells you if you have met or exceeded the criteria for whichever social media platform you are posting content for.

Cons

I think the user interface can be a little hard to understand and learn. Its not very intuitive, and took me a while to get a good flow going with this software.

Review Source: Capterra
 


December 2018

December 2018

Simple Interface for Scheduling Posts

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It has a very simple and responsive interface. I can use it on any device.

Cons

I don't have anything I dislike about Hootsuite. It's the best service for scheduling tweets.

Review Source: Capterra
 


December 2018

December 2018

Makes marketing tasks more efficient

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is very easy to set up multiple social media accounts to streamline and standardize our online presence.

Cons

It's fairly limited, but that's to be expected.

Review Source: Capterra
 

Molly from Pearson Education
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Organize you Socialverse!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hootsuite is easy to use. It's a great friend when running a marketing campaign for a new book. I'm able to schedule tweets easily. This software allows you to one place to manage all your social media information. You can visually see what is going out from your feeds and make adjustments for full coverage (but not over coverage) as necessary. Relatively intuitive. Recommended.

Cons

No free option. You can give a try for 30 days but after you will be paying for it. There is no super low price option either that would be more in keeping with a small creative arts company.

Review Source: Capterra
 

Jenna from Pocketstop
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Saves a little time, but not the best

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We use it to schedule posts across FB, Twitter, and Instagram. It saves us time being able to schedule multiple posts in one platform.

Cons

It isn't seamless. Posting on Instagram is clunky and the basic reporting isn't very helpful.

Review Source: Capterra
 


December 2018

December 2018

Makes social media management easy

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I have a lot of content that needs posted on multiple platforms. Hootsuite allows me to schedule all of the weeks content (or months if I'm ambitious!) and then I dont even have to think about it again! Saves me so much time!

Cons

Occasionally, if images arent the correct dimensions, it will not post the scheduled posts to instagram, and wont notify you that the post didnt go out - you just have to notice yourself! This can be a bit frustrating.

Review Source: Capterra
 


December 2018

December 2018

Excellent tool for Social Media Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall Hootsuit have been really useful when you have many social media accounts in your company to manage, very practical to schedule the make public content, repost, like, comment, etc. what is happening in each of them.

Pros

Being able to schedule content/publications in every social media I manage. Very easy and practical to use.

Cons

There is nothing to dislike so far, maybe it would be helpful to create some kind of "Premium profiles" for the social media you prefer to work with.

Review Source: Capterra
 


December 2018

December 2018

There are better ones out there

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Its simple and easy to use. But that's it.

Cons

Too basic and limiting. I only used it briefly because I found Hubspot's social media tool better. And the UI is nicer.

Review Source: Capterra
 

Sarah from Washington University in St. Louis
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

For small organizations, this free platform is a dream

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I used this platform to manage 3 social accounts for a student organization, and it was so easy to navigate. You can schedule posts in advance to ensure the word gets out about your events, and can manage each social media account with ease. The best part is that for a singular organization with only 3 social media accounts, it's FREE!

Cons

The free account only allows for one user profile, so you have to create a login that you're willing to share with others if you want multiple users to be able to use the platform.

Review Source: Capterra
 


December 2018

December 2018

Make Social Media Easier

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

This is a convenient social media scheduling program. It's easy to write a post, add an image, and either send it now or schedule it for the future. It's also nice to be able to have social media feeds show up here. I can follow specific hash tags on Twitter, which makes it easy to share colleagues' posts. With HootSuite, I can organize social media feeds once or twice a week, instead of feeling I have to be on all the time.

Cons

I use the free version, so it's hard to complain about anything. It does limit you to scheduling 30 posts at a time, and there are limits on the number of social media accounts you can have. I do wish there were a cheaper paid version that would be a little better than the free version. The paid version should be great for larger companies, but it's a lot for an independent author or artist on a tight budget. I also wish I could schedule a re-Tweet in the future, but it appears the only option is to have it go out immediately.

Review Source: Capterra
 


December 2018

December 2018

Thank You

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use, clean and helpful visuals.

Cons

The free version was cut dramatically last year - we ended up moving to a different service.

Review Source: Capterra
 

Susan from Skirt. Magazine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is convenient if you are using it for basic posts.

Cons

I don't like that you can't tag businesses.

Review Source: Capterra