Successful In Enhancing & Sharing Branded Images

As I said above in having multiple properties with different overall approach our biggest win was creating a keyword library to standardize asset collection across our resorts. It then provided a simple way to find what we or someone externally was looking for. Created an efficient way to help our brands achieve goals through their visuals.

Pros

As a company of multiple resorts across various regions Image Relay enabled us to manage our image assets as well as logo assets in a very easy, navigable format. Establishing a keyword library for our resort teams to use created an easy search mechanism for those properties but also our corporate team when necessary. Creating collections was also a very good tool we often used for providing photography and assets to media and other external individuals without needing to provide login credentials.

Cons

I think it could use a few updates and also provide a few more downloadable aspect ratios & styles. The program hasn't really been modernized but not sure it really needs to be. I was very pleased with our relationship so not may cons in my book.

Image Relay has given us so much more time back

Overall we are very happy with the system it is visually appealing and makes the search experience more intuitive and our customers and staff feel it is a much improved way of retrieving images.

Pros

Best part of the system is that it allows your customers/partners to begin to self-service themselves which in turn limits the amount of requests/emails that you'll receive because they can now get it themselves. Favorite features are the search capabilities because you can search by color, orientation, pic/video you name it! The collections features is wonderful its just like a Pinterest board that you can share.

Cons

The system overall is great but it does have a couple areas where they can improve such as copy and paste ability would be great to quickly duplicated files in other folders. Hopefully soon you can share pics directly from Image Relay to Instagram, we get a lot of questions about that.

Image Relay is solid

Overall, Image Relay is a solid product and the interface is good. Customer support has always been responsive and good.

Pros

I like the fact you can download different size files depending on purpose. Search functions are good and seem to work well. Keywording and tagging is easy once you get it going, and be consistent in your entering of keywords.

Cons

The ability to add from one collection directly to another would be helpful, or to be able to download ONE photo from a collection instead of downloading the whole collection. At times could be a little quicker, but hard to tell if it is IR or my internet connection.

June 2020 Review

We wanted one central asset collection point that we could share between internal and external users. We wanted to be able to give customers and people outside of our department a way to access assets without having to slow down our workflow by asking us for what they need.

Pros

The program has been easily understood by all members of our department with varying experience levels.

Cons

When assets are selected a bar appears at the top of the page pushing the contents of the page down. If the internet isn't too quick, the entire page will bump down while I'm clicking something causing me to miss it and click on something else. Similarly, the search bar collapses and expands when clicked off and on. If I want to highlight a part of my search term to change it or remove it, I have to first click in the search bar and then highlight rather than just highlight because the point I'm meaning to highlight will move when I click into the search box.

Outstanding Digital Asset-management Platform

We use Image Relay as the hub for our completed works. From print to video and of course our photo assets. It meets the need for a file-sharing platform, creative repository and public-facing digital asset portal. With thousands of clients, and hundreds of internal stakeholders, it is easy enough to use that little to no training is needed and sharing is as simple as can be. We recently upgraded to have access to "Showcase Collections" and the addition of a public portal - these additions are truly fantastic and have made a huge difference in the professional appearance, and ease of use of our assets for clients.

Pros

Image Relay offers a great looking, easy to use interface that allows us to share our digital assets internally and with their collection feature - externally - in a controlled manner. The showcase collections are fantastic and the ability to create a good looking public interface has improved our relations with clients and has been a great support to our sales organization.

Cons

While Image Relay has great metadata fields, it could be improved if we had the ability to make the completion of those fields mandatory based on a user's profile. This would allow any user to properly upload assets and ensure all rights and permissions are recorded effectively.