Overall rating
3.50 / 5 stars
Infor Customer Experience Suite Software
5 reviews [ 3.50 / 5 ]
Infor Customer Experience suite offers a wide array of solutions that cater to midsize businesses across various industry verticals and provides the tools and functionalities, which help them to manage their marketing efforts. Within the marketing automation module, users can manage leads, create email campaigns and measure both online and offline marketing campaigns.
Infor’s Marketing Resource Management is designed to manage both human and material marketing resources. Users can measure the contribution of users' action and use this information to plan their overall marketing strategy. Additional features of Infor MRM include a shared calendar, digital asset management, content review and approval tools, budget information, analytics and workflow management.
Infor Customer Experience Suite can either be hosted in the cloud or deployed on-premise. It supports integration with platforms such as Microsoft Exchange, Lotus Notes and Outlook. Support is offered via phone and online livechat.
Marketing analytics reports
Calendar
Task view
Supported Operating System(s):
5 Reviews of Infor Customer Experience Suite
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Showing 1 - 5 of 5 reviews
November 2017
Siddesh from Marimba Auto
Company Size: 501-1,000 employees
Review Source
Ease-of-use
4 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
3 of 5
November 2017
Process Manufacturing
Pros
This is a great tool to achieve a good growth in the industry. It has a customized dashboard and very user friendly and been supported by many operating systems.
Cons
Lot of options available which needs a trained user and needs improvement in the support as its hard to get a reliable support.
September 2016
Courtney from ACT Aerospace
Ease-of-use
1.5 of 5
Value for money
1 of 5
Functionality
1 of 5
September 2016
Infor Visual Manufaturing
Pros
It is quick and easy to update or make changes because there are no controls preventing such. As long as the person making the updates has the proper permissions for creation of planning, anything can be changed easily without having to get approvals, document changes, or update revisions.
Cons
The MES software is horrible for
1) Communicating effective process instruction to the shop floor. There is only option for attaching one image to each sequence, and you have to go put text in a custom field if you do add an image or it will put the picture on top of text. Even still, the pictures' aspect ratio are occasionally changed or the picture cuts off between pages.
2) There is no option for standard text or standard operations to use throughout various products.
3) Revision control. There is horrible revision control, with proper signatures, opportunity for comments by approvers, etc.
4) Linked documents. There is no opportunity for linked documents to be included in the text.
5) Text formatting. There is no option for text of paragraph formatting. Just upper or lower case letters, numbers, and symbols.
November 2016
Angela from Pettibone Traverse Lift
Company Size: 51-200 employees
Ease-of-use
3 of 5
Functionality
4 of 5
November 2016
Good Product
I used this product for a job in manufacturing and liked it very much. I didn't have the best training on it, so it was hard for me to use it to its potential, but what i did know how to use, I really enjoyed.
September 2016
John from Lowes
Ease-of-use
4.5 of 5
Functionality
3 of 5
September 2016
Great product I think it provides a lot of different aspects
Pros
Great product; I was recommended by a friend; but I like the product now.
Cons
Customer Support did not always fix the problem. It was a good try.
February 2017
Shy-Anne from Westcoast Wellness
Company Size: 2-10 employees
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
February 2017
Infor Customer Experience Suite - Sales team
Guest experience was amazing! Staff very knowledge, friendly, personable, not too pushy, great follow up.