It is amazing, I can send a text to all residents or just a single resident regarding any issues.

Constant Communication with the resident, allows them to feel involved.

Pros

It has a app that's AMAZING and easy to use! Extremely convenient to get in contact with a resident after hours, i.e.: noise complaints or emergency. With IRIO I notify my residents immediately , on a recurring bases, or on scheduled date of any upcoming events, projects, policy reminders etc. I wouldn't trade It for any other text management platform on the market right now.

Cons

It is a little hard to upload, email address, phone number at same times from Realpage Onesite, so I don't even upload email addresses. I have not found a report that includes phone, and email on same report for residents in Realpage.

Very helpful!

easy way to send information and updates to all the residents at one time without worry of leaving anyone out.

Pros

Easy to use and great opportunity to keep everyone informed. The residents like that they are updated and informed of things going on the property.

Cons

So far I have not encountered anything that I do not like. I am still finding new and helpful tools that makes sending texts easier.

I am very pleased with almost every aspect of Irio with the exception of 2 issues

Pros

The ease of use is excellent and residents really appreciate the text message portion for notifications.

Cons

The inability to respond via text to the text-4-info service is inconvenient, has been going on for an excessive amount of time and yet no reduction to the bill has ever been considered. There were months were I could not respond to any new leads losing potential leases. I have also had about 6 residents over the last few years that would never receive a text when sent and no explanation could be found.

Great integration with Entrata, hard to use with text for info.

Easy to communicate with my Residents and easy for my Staff to use.

Pros

Staff is able to easily send and schedule text messages to Residents about their packages, events on property and changes to Office hours.

Cons

Can't text back the Prospects who text in for info, some residents say that they "don't ever get our messages" and when we check they are not Opted Out.

Good text message platform

Pros

Desktop version of IRIO is super simple and user friendly. You can send a quick message & schedule text messag. A major plus is the ability to send MMS (flyers) to our residents due to the limit of words in a text message

Cons

I feel the mobile version need to match the desktop version. Unable to send a emergency text blast, unable to see the residents name when they reply, you can only view their phone number. I would like to schedule a text and I would love to have the ability to send MMS as well.