Social Report Software

4.50 / 5 (30)

About Social Report


Social Report is a cloud-based social media management solution that caters to marketing agencies and social media managers. Key features include automated publishing, brand tracking, multi-user collaboration, social media monitoring and analytics, content management and customer engagement.

Social Report offers users tools for scheduling and posting content on multiple social media platforms such as Facebook, Twitter, Google Plus, Instagram and more. It also facilitates real-time communication across devices and networks.

Social Report's social listening tools help marketers execute brand monitoring and analyze social data to gather information on specific topics, hashtags and influencers. Additionally, the solution helps users to automate specific tasks across social media profiles such as flagging and liking comments, following users on Twitter and more.

Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis, and support is offered via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

30 Reviews of Social Report

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(17)

4 stars

(11)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 30 reviews

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March 2018

Susan from Next Level iMedia

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

The Most Powerful Social Media Tool I've Seen

I chose Social Report after reviewing/using several other tools. I chose them because of their reporting capability, which allows me to create several monthly reports for each client, all of which are generated automatically and emailed to me at the beginning of each month. Some are more detailed than others, depending on what the client is capable of understanding. Social Report also makes it very easy to schedule out future posts or make impulsive, last-minute posts. Something else that was beneficial above all others was the ability to truly see what the post will look like before it's published, and allow me to change images if I want. It keeps all previously used images in a media library we can pull from at any time.

Pros

Wow, where should I begin. I must say I am amazed at how long Social Report has been flying under the radar. They mastered posting calendars, social listening, and high-level reporting/analytics long before any of their competitors. They have been a secret weapon of ours for 3+ years now, and only now are they starting to appear above the radar. Their monthly reports that are autogenerated and emailed directly to either me or to the client (depending on my preference) are so valuable. These reports show our clients all the work we do for them as well as the results we generate. The scheduling calendar is easy to use and intuitive and allows us to preview the posts and swap out images whenever we'd like, keeping a full library of images from past posts to choose from. Also worth mentioning is that they're always coming out with new features that either enhance the user experience or add value to what we can produce for our clients (i.e., built-in link framing, evergreen posting capabilities, social listening, and more)

Cons

Gosh, they've really come a long way since I started using them. Their user interface has really improved tremendously. At first it was a bit difficult to navigate -- so much to remember as there are many options to choose from vis-a-vis their tools. I guess the one thing I would say I like least is that I never know when new features are added until I go into the dashboard myself. My staff don't always know the value of an added feature and so they won't always take advantage of everything SR is offering. Then I'll go in there out of the blue and find all these new tools that they've added. It's possible emails are being sent about these new features, but I don't monitor that email account (someone else on my team's responsibility), so it's really not the fault of SR.

March 2018

Ksenia from CFT

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Remarkably Useful!

Social Report helps me manage multiple clients simultaneously with relative ease. It helps me to leverage similar data but to keep each account distinctly separate. This tool has allowed me to be a better consult for my clients by providing more information about not only their brand but the keywords in their industry and their competition. I can create regularly scheduled reports that can sent automatically to my team and my clients, as well as creating custom reports for one-time or continuous use.

Pros

What I like best about Social Report is that it is extremely easy to use to publish and schedule posts, yet it is quite complex in the level of analytics and reporting. The number of supported social platforms is as comprehensive as any enterprise solution and the ability to share across platforms is extremely easy. There are many built in capabilities to utilize advanced engagement and SEO . Plus, the ability to create keyword searches and brand research can provide an enormous amount of business intelligence.

Cons

I would like to see a simpler interface for monitoring social channels. It would also be helpful to have more tutorial knowledge in the help center.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Saves me hours of labor each week

Automating routine tasks. Being able to quickly aggregate data that would otherwise take HOURS to collect. Having all my social platforms easily accessible in ONE PLACE instead of wasting countless hours logging in and out of accounts.

Pros

Having everything all in once place . Being able to grant and revoke access to team members and vendors on the fly. Being able to look at the stats or schedules for every client on one platform or every platform for one client. Switching views is easy and I never feel restricted. The automated tasks are also a huge help and have been great for engagement. (Just use them wisely and don't make yourself look like a robot spammer!)

Cons

Sometimes I feel annoyed at the price, but then when I look back and realized how much time I've saved doing a tasks inside of SocialReport vs doing it inside the social network's native platform, I realize the price is well worth it. The only major improvement I'd like to see is in the look/styling of the reports. They aren't outdated yet, but they will be soon.

July 2018

Martin from sps:affinity - Strategic Partnership Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Essential tool. Great value for money.

Huge time savings, especially when it comes to reporting and post scheduling.

Pros

We use this on a daily basis for our own and for our clients' social media scheduling and reporting. It's a great tool and it keeps getting better as new functions are added regularly. It's also great value for money given the many things you can do with it.
We particularly like that it is one of the few such tools that allows us to track TripAdvisor and Yelp reviews in addition to all other social media platforms.

Cons

Sometimes, the site is very slow and times out. Also, the mobile app is fairly limited in functionality compared to the website.

March 2018

Teresa from LightHouse Graphics

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I have used Social Report with several of my clients and love this platform!

Pros

It's easy but fun to use and the posts look professionally done when they post. Scheduling is a breeze and it integrates with all major social media platforms. It even allows you to edit your images conveniently before linking the image to a post. I love that! The analytics reports are incredible too. As much or as little information as you want all in an easy to read report we can give to clients.

Cons

Sometimes it can be glitchy, however, every time this has happened I have filed a ticket with customer service and they were on it immediately and kept me in the loop during the process.

March 2018

Ashia from October Social Media

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Wonderfully robust social media management and reporting software!

Pros

I love that not only can we post to our social platforms through Social Report, it also tracks posts that were scheduled natively. This is immensely helpful since we use it for tracking metrics, which is another thing I like most about it. The analytics are plentiful and accurate. It's made our day to day management and monthly reporting processes so much more efficient.

Cons

The interface isn't very user-friendly. When we train new team members on the tool, it definitely takes them some time to get acclimated to the tool. Also, the app doesn't feel well connected to the web-based tool.

March 2018

Eric from Art of the Lead (Formerly Social Media Profit Agency)

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Best Social Media Tool Available

Exceptionally practical. It makes social media management so much easier. It leaves Hootsuite and Buffer in the dusk. It's very robust and has created more results for myself and my private clients.

Pros

It brings in more ROI. I'm able to bring in more leads and clicks for myself and clients. Sometimes, using a technique of mine, I'm able to bring in more clicks for a sales page than a Facebook Ads specialist. I love being able to use recurring posts, create content groups and how it just recently sends images to Instagram. Phenomenal tool!

Cons

There is a slight learning curve. It's best to watch all the training videos first. However, once you learn it, you'll never go back to using other tools. My team and I bypass 4 to 8 hours of work a week using Social Report!

August 2018

Zeke from Yellow Box.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Social Report has been a life saver for our agency over and over again.

Pros

100% the best part of Social Report that truly makes it stand out above the rest of the social media management platforms is the ability to drag and move content from the content calendar view. Being able to rearrange content and easily move pieces to different dates has been a main reason we continue to stay on the software

Cons

I would say the biggest con for this product is the INBOX. It just hasn't taken the necessary steps to catch up with its competitors.

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Great product at a great price

Pros

Love the amounts of data that it pulls and the number of integrations it offers with various social platforms and sites. Scheduling feature is really critical for my role and I enjoy having the ability to run everything in one place.

Cons

Developing report templates is tough when the checklist doesn't match the order they are presented in the report - lots of back and forth. Wish the scheduling calendars would show a full post preview, and let us organize differently. I still have to utilize another tool to present content calendars to clients since viewing the Social Report calendars isn't as easy.

April 2018

Quiana from MajorQui Enterprises, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I absolutely love this managment platform!

The ease of managing client profiles.

Pros

The evergreen feature, the targeted audience, the ability to make posts with hassle even from RSS feeds, The ease and ability to separate client accounts.

Cons

I can only bulk schedule via CSV, google spreadsheet, RSS, or social media profile. I'm unable to bulk schedule regular post straight through the platfrom. Also when bulk scheduling, some of the characters like the apostrophe does not transfer. It converts it to a different symbol so that has to be edited before posting. This is not a deal breaker so use the software guys!

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I enjoy using SR. having someone assigned to me to answer questions is extremely beneficial

helped me achieve my goal posting amount on twitter through content syndication, saving me time.

Pros

Link frames, calendar view, content groups, customer support i s really nice........ Link frames, calendar view, content groups, customer support i s really nice........

Cons

needs a search feature - sometimes it's difficult to find a past or scheduled post, reporting could be better, missing the ability to share videos, can be glitchy at times, but getting better.

April 2018

Lauren from Vetro Media

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

Great platform - really makes managing and scheduling to social media a pleasure.

reporting, scheduling and managing social platforms

Pros

The reporting capability is amazing. I love the in-depth metrics and ease of pulling a professional pfd report every month.

Cons

The usability - I feel that the user experience and functionality could be improved slightly. The customer support is good, but not excellent. I feel that issues I have logged in the past have not been attended to as quickly as they could be. Overall a great platform

April 2018

Audra from Urban AllStar Media LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Social Report has been a Godsend to my company, one solution instead of using various products

Ease of use and piece of mind in knowing that I have one system that delivers all the things that I need for my clients in one simple solution. Social Report had great reviews online, and that helped my decision in using it, it has not let me down yet... except for that little video uploading glitch, but great overall.

Pros

Having one solution that handles most of the features that I need for my clients; reporting, analytics, multiple social media platform posting... Social Report has saved me for a majority of my clients needs.

Cons

Uploading video content is not as easy as it would seem. Every time I try to upload a video, it converts to a picture, causing me to use another system for videos. Only con I have encountered so far with the system

April 2018

Marie from Self

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great Tool

Pros

This is a great tool for social media monitoring, scheduling, analytics, etc. It is something I rely on to manage many different social media accounts for a lot of different clients.

Cons

Very helpful tool, I have not encountered anything negative about it. I chose it for it's raving reviews and it hasn't disappointed yet.

March 2018

Heather from University of North Texas

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent platform to manage social media needs

The ability to reach our followers easily with relevant social media posts.

Pros

Ability to post to multiple social media accounts; tracking engagement from followers. I also like the ability to customize by platform.

Cons

This software is great to use. I cannot think of any make drawbacks to the product as it provides the exact need we have.

November 2018

Beverley from Social Media With Beverley Theresa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

A little bit of a learning curve, but well worth it

The customer service was great. I messaged them via the chat and they responded lterally right away!

Pros

I liked the approval process in SocialReport, it just makes allowing a client to leave a comment or even make the changes themselves much easier.

Cons

It took some time getting used to setting up the different posting schedules and figuring out how to enter in defaults for specific things, but after that it was very easy to use.

March 2018

Abigail from KreativElement

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I love this.

Pros

I do alot of the scheduling for my company and it is so easy to use and it takes hardly any time at all.

Cons

I would love it if my pictures uploaded to facebook I always have a hard time uploading those pics.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2019

Social Report is saving us time besides providing insights

We were manually extracting reports to give our clients that took a lot of time. Now we can have a report with all of the information emailed to us on the date we need them. We can also white label. We are able to give our clients a lot more data to make informed decisions.

Pros

We found that Social Report linked to all of the social media accounts we used and provided us valuable insights in one report that we can share with our clients. It also provided us the most user and profiles for the cost.

Cons

So far so, good. Setting up the profiles and permission took some getting used to.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

4 of 5

December 2018

Very affordable

It does the job. I am fine with it, but it definitely isn't the best out there.

Pros

If you are a nonprofit, this is probably the software you want. They have an excellent nonprofit discount that makes this worth it for even the smallest budgets.

Cons

The system is buggy and customer support is almost non-existent.

April 2018

Kelebogile Shirley from Vetro Media

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Very convenient

Convenient Dynamic.

Pros

My favourite part of the software is that we can directly schedule Instagram. Secondly, I was blown away by the evergreen feature which allows an administrator to have more content to use.

Cons

Scheduling GIFs can be problematic with this software, the GIFs sometimes do not play when you log onto the social platforms.