Member profile
Supported Operating System(s):
Web browser (OS agnostic)About OnMat
OnMat a cloud-based membership management solution designed for small and midsize martial arts studios. Core features include attendance tracking, class scheduling, payment processing and business reporting.
OnMat offers billing and payment processing tools that allow businesses to collect monthly payments from members and keep track of failed transactions. Integrated credit card processing and point of sale (POS) capabilities allow businesses to sell items such as training equipment and merchandise in addition to membership plans.
Studio owners can create training programs for their members and display class schedules via a calendar. Students can view available classes and register accordingly. The live attendance tracking feature allows instructors ...
52 Reviews of OnMat
Average User Ratings
Overall
4.77 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2018
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
OnMat is great!
Pros
This software keeps the business side of our martial arts school organized! From attendance to creating memberships, communications to payments. It does it and does it well. This was the first studio software that we used. Before we were old school notebooks and such. The best feature of this software though. Is the customer representative and the dedicated team at Jiba Soft. When we have specific needs from a technical problem to adding functionality they are very responsive. Taking the time to get it right and execute! We are happy with this software and will continue to use it!
Cons
There are times when there is a learning curve to figure out how to best use it. Usually a quick phone call gets it resolved though.
June 2019
Kim from Precision taekwondo
Company Size: 2-10 employees
Industry: Sports
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2019
Easiest software we’ve used!
The customer service is so great. [SENSITIVE CONTENT HIDDEN] always answers my questions very fast.
Pros
I love how simple this software is. It is easy to teach new staff.
Cons
Not being able to choose a specific waiver to sign for each individual membershuo
Reasons for Choosing OnMat
More simple, easier to learn, & budget friendly
Reasons for Switching to OnMat
More simple, easier to learn, & budget friendly
Response from JIBASoft Inc.
Replied June 2019
Hello Kim, thank you for your review. We actually can assign specific membership agreements (contracts, waivers) to specific membership packages... I will reach our to you to show you how. Thanks, JIBASoft Team
September 2016
Brian from IMS Academy
Company Size: 1 employee
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
2.0
September 2016
IMS Academy Review
It's been a few years now with the software, and except for a few functionality issues , The customer service team is great, which makes up for it. Mostly it would be nice to be able to use the same software on my home computer, and w Apples' planned obsolescence program, my iPad is getting old, so not looking forward to having to buy a new one just to keep this software going.
Pros
Pretty reliable and easy to use.
Cons
I have had a few accounts that I either canceled or changed the $ amount and the software did not respond, resulting in the refund checks. I wish there were more options and more intuitive functionality
June 2019
Seth from Kicks Unlimited
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Saves time on many levels
First, the developers have been great. Communication is responded to quickly, and any random glitches I've encountered are address and fixed. I feel like they actually listen and are concerned if I ever have a problem. And then they fix it! I don't have experience using other martial art or member-management software, but I chose OnMat ~7? years ago after getting demos of several other products. I've had other demos recently as well, and I couldn't find any reason to even consider switching. OnMat simply saves me and my team time. It streamlines so many things, like attendance tracking, curriculum requirements, striping, rank testing, and even rank certificates. Plus automated emails take care of repetitive day-to-day reminders and communication about membership expiring, late payments, etc. It manages all of our tuition, testing fees, and in-house sales of items.
Pros
- Intuitive Interface. It was easy to learn and figure out, and easy to teach my employees the basics. - Streamlines many functions of running a martial arts school - Has a parent portal to give access to the student, their progress, and curriculum - Simplified. Everything I needed, without a bunch of extra stuff I probably wouldn't use anyways - The developers seem to be making improvements constantly.
Cons
There isn't anything I dislike. There are a couple things I could see as feature that might be added in the future. Sometimes a screen takes a long time to load. Although this has improved with recent updates.
Reasons for Choosing OnMat
OnMat Seemed to have the best Parent Portal. The in-person demo I got (from each company) OnMat was the cleanest, easiest, and made sense to me. [SENSITIVE CONTENT HIDDEN] just showed me the ipad and all the things OnMat could do, just how we use it on a daily basis. Most of the other software had similar functions, OnMat made the most send and easy to use.
June 2019
Lucien from Calvin Chin's Martial Arts Academy, Inc.
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Unrivaled responsiveness!
I really appreciate the efforts that the customer service team go through to problem solve and add features as needed!
Pros
We first started using OnMat after 20 years of running our school, when we wanted to bring our business into the 21st century. We had before OnMat been using a paper sign-in sheet for attendance. I have been largely happy with the software and the price is half that of the competition. Here is where On Mat really shines through, if I need a feature they are very responsive and try to build it out for us quickly! Customer service team are always striving to improve on our experience and have been very generous with their time. I love that I can make a phone call, talk to a real person and get my issue resolved!
Cons
It may not be quite as feature packed as the competition but it is half of what they cost!
