AdvancedMD EHR Software

You will be very happy with the AdvancedMD system. Whether you are a one physician practice or have a dozen physicians, this is a great program to work with.

Pros

AdvancedMD has a great customer service team. If you ever need to reach out to them for anything they extremely quick to help and if they need to get back to you they are by far the best customer service team I have ever had the pleasure of dealing with. The sales team was also very helpful making sure that you get exactly what you need and they Do Not try to sell you on options you don't need or want. The EHR is very user friendly and can be customized to exactly what your practice needs. We like that we can access our patient records from any of our offices if needed with the web based filing system yet it is still secure.

Cons

At this point we have not found any major issues with the AdvancedMD software. If there is anything it was that it took a few weeks to set up the software and get the staff trained on the new system. That is likely going to be the case with any of the EHR setups we looked at.

The mobile app allows for ease with scheduling or accessing patient info while out of the office.

Pros

Integration of billing, scheduling, and the ability to upload faxes and PDFs from referring doctors.

Cons

Nothing big so far, but I am still in the implementation phase, so it is difficult to say at this point.

Would love to append a dx to a certain cpt code-
would love to create a no show fee when patient is no showed

Pros

ease of system in general for the most part and the f1 key is very helpful lots of usefull filters helpful lots of usefull filters

Cons

unable to create own rules and bridges for bariatric
Would love to append a dx to a certain cpt code-
would love to create a no show fee when patient is no showed

Pros

This suite provides all the functions I need for a solo practice physician office. Calendar, secure records, ECPS, faxing. I accept credit cards and patients can pay online.

Cons

Some functions are obscure or difficult to find or use. None of these are regular tasks, however. Fixing problems sometimes took a couple weeks.

Highly responsive to questions.

Pros

Highly adaptable, simple to use and looks elegant. They have multiple staff members available to answer questions, so you're not stuck waiting if one person is out of the office.

Cons

A little bit pricey, but they do offer a payment plan for the installation. Does cost extra to subscribe to e-prescription, but is reasonable.

Pros

The privacy and performance work very well I liked the design is comfortable with all uses and all people

Cons

I think you can be more secure cause using people data is not legal also maybe will be better if you develop a chat bot

The 1 on 1 training staff are VERY pleasant to speak with and helpful being very knowledgeable about the product and always willing to help.

Pros

It is extremely versatile with the different modules to be implemented which can make it very customizable to your needs. The system creates a steady and productive workflow.

Cons

While the modules are wide in use and availability it can get pretty costly to implement everything you may need/want. The workflow is steady and productive but it takes a lot of devoted time to get the system set up and customized the way you want it to create that workflow.

Pros

* best part of using AdvanceMD is that you can set access limit among the employees
* billing program is very reliable

Cons

* the referral area still have a room for improvement, other than that, its really great

Will not recommend it to anyone.

Pros

software/portal relatively easy to use. As long as you deal with the portal/software only you are safe. If you need any human help/assistance they show their true color.

Cons

Due to their lack of accountability and integrity, I was forced to terminate their service. The company does not show any regards for their customer. They completely went back on their agreement and thereby putting my practice in a great deal of stress and financial loss.

The folks who work for the software company are very knowledgeable about what our clinics need and how to best meet those needs.

Pros

It can do everything we need it to do to keep our new clinic on track, accountable, and transparent.

Cons

It is very expensive and for a new clinic the setup fee almost choked me; but if it continues to do what we need then the cost will be worth it.

HAD IT TEN YEARS AND STILL USE IT

Pros

VERY EASY TO USE
GREAT FOR EAST COAST USERS BECAUSE THE SUPPORT IS AVAILABLE AFTER OUR OFFICE HOURS

Cons

PRICEY
EHR IS NOT FULLY INTEGRATED; IT IS INTERFACED;
THE LEAST LIKEABLE PART IS THE PRICE; THERE SHOULD BE MORE PAYMENT TIERS TO CHOOSE FROM

The software works well with a multi office clinic.

Pros

The EHR side of the system is great for customization of Medical Documents. After testing several EHR systems, we were able to implement an EHR product that used the same work flow as a paper chart. The PM side of the product is great for scheduling and A/R workflow capabilities works well for our office staff.

Cons

The system has periods of slowness. The support team is not always as helpful as required to get an issue resolved.

I run a small private practice and appreciate the support and flexibility with AMD. My billing is done through the system and works seamlessly. If I have a question, support is available and timely.

Pros

Billing is done for me, great customer support, easy to learn and use. Easily customization to your specific needs.

Cons

the monthly price can get costly at times, but still a good value for all the functions you receive.

Please save yourself the frustration; don't buy this product.

Pros

The program has a great deal of options for reporting; if you can find it! The clearinghouse option is our favorite thing because we are able to check claim statuses almost immediately, but the extremely poor quality service and hidden costs of the program detract from the good qualities in the program itself.

Cons

Customer service is non-existent. The daily calls and e-mails we received while considering this program should've been a warning to us, but instead, I thought we were getting a great service provider and product. We didn't get that at all. Instead, we got "self-serve" training, no responses to e-mails or calls with questions once we started the system, promises that were not kept, and a headache from making multiple attempts just to get basic tasks completed. We've been with the company 6 months and it's the worst business decision I've ever made. I feel as though I've let my company down because there HAS to be something better than this out there.

Move on. Sales tactics are more suitable at a used car lot. That deal that expires at the end of business hasn't changed in a year. Don't fall for it and demand a trial live. Save yourself the time this product has no value today.

Pros

Excellent help files though many are for previous version of product and need updating and in the end they are help for an inferior product.

Cons

There is no EHR. Don't be fooled by cartoon demos on video. Its actually just a word merge system build on Word 97 which you need to even update a template. It takes hours of tedious work on MS Word to move anything to a presentable format. Sales will tell you it does everything you need. Don't believe me or them, ask for a live trial and see for yourself. You wont get one, if they let anyone try it they would have no sales.

For the most part, you get what you put into it. The process is not simple and this program should only be chosen if you have experence in billing software. It is working better now but it has taken four months to get it to this point. I would only recommend this product to meical offices who have used other billing software program.

Pros

The product is designed well but it is a complicated product compared to others. The customer support is caring but they just cant fix everything quickly. They have a good platform for billing but the person billing needs to have some experience. We found that this program is fine for experienced offices.

Cons

The biggest challenge was working out all the bugs in the system. It did not go as quickly as the sales process indicated. We needed to stick with it to get this platform to work for us.

Pros

This system was engineered with great attention to detail, it is easy to use, and serves all the functions as intended

Cons

The customer service reps are hard to get a hold of, and are not friendly when answering questions.

NOT for the solo or small practice. System is geared toward an already up and running clinic of the BigBox Medicine genre. Despite advertising stills, it is not optimized for Mac (a less vulnerable system for data breach). Despite advertising stills, AMD still does not allow patients to make their own appointments & do their own data entry.

Pros

One or two of the options allow the practice owner/mgr to see a particular patient’s appts, self-payments & insurance payments.

Cons

Requires an already trained, fully functional front office staff to do all data entry, requires constant oversight to reduce errors of data entry.

It is a bit overwhelming to switch over to a product like this, but I think is well worth the effort in the long run. The support and training teams have been excellent and very responsive. They gave me a very low price /month as a solo practitioner, since I won't be using a lot of it's more advanced features.

Pros

Price point very competitive, especially for a solo practice
Combines EHR and complete Practice Management/Billing software- fully integrated with clearinghouse
Support and training are excellent and VERY comprehensive. Lots of videos to watch plus 10 hours 1:1 with a trainer. If you are a solo practitioner, it is possible to use this program yourself and not have any staff.
Mobile APP for iphone/ipad is excellent. Very easy to schedule a patient on the fly, register a new patient, etc. with an iphone.
They offer a credit card billing module that works great with co-payments.

Cons

There is a substantial learning curve. The product is well designed and very complex- what medical record/billing system isn't. I have used Medisoft for years and had Practice Fusion as a separate EHR. Combining the two should save a fair amount of money and time. Everything is in the cloud (is this better or not?). The training is extensive and very good, but there are 100's of features in this program. It is really made for an office with several MD's, nurses, front staff, etc., but you can have the program custom set up for one user and not use a lot of the features (such as check-in, check-out, auditing accounts, etc.)

I would still purchase AdvancedMD. I would just go slower and be more diligent about understanding everything

Pros

Great EHR so far. I've only been using it a short time. Better than Misys, Cerner, ECW, Elipse. Not as good as epic (but a lot cheaper). They seem to have put a good amount of investment into development.

Cons

There are some beta functions so somethings don't work like they say but this will obviously get better as they work on it. I'm not worried about that.

Major con had to do with the disconnect between the sales team and the implementation team. I bought my EHR during a "fire sale." They definitely rushed me and it was my decision to go forward. In doing so, there was definitely some miscommunication. I would ask LOTS of questions about training. They consider understanding your needs in the office as training time...I get it but that was not made clear to me. Long story short, ask a lot of questions. I don't think they were purposely misleading, i just think they know more (and therefore assume others know) about their product. I also had some communication problems with our first PM trainer but his supervisor was communicative and attached us to another trainer right away.