About AdvancedEHR

AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice management, electronic health records, medical billing, patient engagement tools, telemedicine functionality, patient charts, reputation management, financial analytics and business intelligence reporting that all work together to automate medical practice workflows.

Integrated workflows automates the patient journey and improves the patient experience, starting with self-scheduling onsite or telemedicine appointments. Reminders can be sent to via text or email to notify of patient appointments . Using automated fu...


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Supported Operating System(s):

Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

427 Reviews of AdvancedEHR

Average User Ratings

Overall

3.68 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(140)

140

4 stars

(114)

114

3 stars

(51)

51

2 stars

(42)

42

1 stars

(53)

53

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 427 results

January 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

AdvancedMD is an integral software in our practice

Pros

The best feature for me personally is the ability to work on my iPhone and iPad. I am extremely busy and not always able to sit at my desktop to work so this feature is crucial for me.

Cons

It was a bit difficult to learn how to customize templates the way I prefer but once you get the hang of it, it's fairly easy to work with.

October 2020

Kelly from Access Solutions Medical Group

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2020

Great software

Love it!

Pros

AdvancedMD is very user friendly with all the bells and whistles.

Cons

No big cons come to mind. Apparently, I can not complete the survey without adding more characters to this box.

Reasons for Choosing AdvancedEHR

Price. AdvancedMD MD was better priced and had all the bells and whistles

Reasons for Switching to AdvancedEHR

Needed more functionality. This system started with all the bells and whistles and keeps on improving!!

February 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

February 2021

A Decent All-Around Documentation Tool

Overall, it worked fairly well for what we needed from it, and was more user-friendly than a couple programs I used in the past (whose names I can't recall). On the other hand, software bugs were common, and were harmful to productivity. Customer support was relatively helpful when needed.

Pros

Every employee can use the same program, including both medical and counseling personnel. This integration means everyone can reference notes as needed from both sides. The note templates (text fields, drop-down lists, tabs) can also be changed by administrators as needed and as preferred, so if, say, a counseling assessment is found to likely benefit from new questions, those can be added as new text fields.

Cons

In constant daily use, bugs were common. Sometimes AdvancedMD wouldn't play nicely with Chrome, and the cache and cookies had to be reset. Other times, a note that may have been started while online wouldn't be savable if the internet went off then back on. The settings and personalization for users could be difficult to find, understand, or to make certain organizing oe aesthetic changes that would helpful.

March 2018

Harlan from Acacia Psychological Corporation

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

March 2018

Not ready for mental health

If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get.

Pros

- Great billing platform with many ways to keep track of claims and payments - We're able to manage 3 locations with a single system - The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work. - Templates can be customized

Cons

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session. - There is no easy way to track missing notes other than going session by session for each chart - The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key. - Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage. - Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team. - Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.

January 2021

Danielle from Hospital & Health Care

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2021

Great tool for medical records!

This is the first EHR system I have used and once I learned all of the specifics I can’t think of another system I would rather use. Very impressed.

Pros

I love the ease in being able to schedule patients and be able to schedule future appointments. It is extremely easy to search for a patient and see all of their insurance information, history, and everything else I may need to schedule or fill out a prior authorization.

Cons

I would prefer if most EHR and EMR systems were connected so there wasn’t so much jumping back and forth, but when it comes to advancedMD in general, I have absolutely no complaints.