Amazing Charts Software

3.71 / 5 (75) FrontRunners®

About Amazing Charts


Created by a practicing family physician, Amazing Charts is an electronic health records (EHR) solution that meets the requirements of independent practices. With Amazing Charts, users have a comprehensive system to manage charting, scheduling, e-prescribing, coding, interoffice messaging and more.

Amazing Charts has a practice management (PM) solution that integrates with Amazing Charts EHR for clinical documentation and financial management workflow. The built-in billing and revenue cycle management (RCM) module allows practices to manage the entire patient visit with a single system.

Additionally, Amazing Charts is a Meaningful Use certified EHR and is also certified for both Dragon Naturally Speaking and the Surescripts e-prescription network.

Amazing Charts centralizes all key data into a single screen, just like a paper chart, allowing users to tab through patient demographics, prior visits, summary sheets and account information.



Read More

Supported Operating System(s):

Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

75 Reviews of Amazing Charts

Average User Ratings

Overall

3.71 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(21)

4 stars

(27)

3 stars

(14)

2 stars

(6)

1 stars

(7)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 75 reviews

Do you use this product?Write a review

March 2017

maher from farahmedical

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

March 2017

Loved it but became very pricy

I have been using AC for more than 3 years, It made my life beautiful. The problem is that any functionality you need to use (Like patient portal, electronic labs requests, e-prescriptions) is an additional cost to your subscription. I pay $$$$ for the certificate but I have to pay for the customer service another $$$$, now , for patients portal $110 per month , for narcotics e- prescriptions $$$ , for lab corp $$$, for Quest $$$ , lately they called me trying to sell me CCM (chronic care management) , usually we collect on average $$ per patient per month, AC wants to charge me $$ per patient per month. My nurse practitioner have to subscribe as a FULL user which double the price. As for online access, they charge $$ per user per month for our staff, so I have 2 front desk, 1 back desk, 1 MA , 1 manager , 1 Biller , 1 doctor and 1 ARNP , total users of 8 equal to $$$ per month THIS IS A RIP OFF I love it but I can't keep up with their greed. time to change

Pros

easy to use

Cons

very expensive

Response from Amazing Charts of

Replied March 2017

Dr. Nana, we are sorry you feel that costs have increased, but the reality is that Amazing Charts is one the most affordable EHR solutions. We must correct a few inaccuracies. A few of the costs you describe are for extra functionality, which you chose to add. The Patient Portal required for MU is included; you are paying for a more robust portal from Updox. eRx is included; any costs for EPCS are paid to a third party. All EHR vendors charge fees for interfaces, and our costs are competitive. There is a one-time fee of $750 per interface (often covered by the lab), and annual maintenance of $150 per interface, with discounts for multiple interfaces, You paid $1,200 once for a lifetime license. You pay $1,195 annually for service, support, and upgrades. An NP is a level-one provider if they sign-off charts and prescribe. Dr. Nana, we encourage you to shop around and compare prices for everything you get today. Amazing Charts will be your most affordable choice.

July 2016

Brian from Susan L Courtnage MD PC


Ease-of-use

3.5

Value for money

5.0

Customer support

3.5

Functionality

5.0

July 2016

We've been happy with Amzaing Charts

Pros

This emr has a few very nice selling points. By far, the first is the price. We are a solo practice and I spent a year listening to emr presentations before settling on AC. That was in 2009. There were no emrs that could even come close to AC's cost and still provide the same features and support. I occasionally provide training at other offices in our area that have AC. All of my feedback in the last 5 years has been that these AC offices are able to just about anything those as those that forked out 10 or 20 times more for an emr.

The Decision Support feature is fantastic. It is an editable tracking area that we use for all our HEIDIS, PCMH, and meaningful use needs. It was great to finally get rid of the huge ticker files for the yearly physicals, etc. Creating call lists for overdue screenings like colonoscopies and wellness visits can be done in minutes. Not only that, but they can be produced as an Excel spreadsheet instead of printed.

AC also connects to an online fax service, Updox. Updox offers a basic patient portal and makes filing faxes easier. Incoming faxes can be sent directly to the patient's chart from the Updox program. It provides HIPPA compliant email, options to send documents to patients, and an option to allow patients to schedule their own appointments.

The feature that sold us on this emr in the end is access to it's database. This topic doesn't often come up during emr sales pitches. I have heard several stories from other offices needing to switch emrs and finding out that their files wouldn't transfer or there would be some new fee to make it happen. We have been able to create custom lists with this access for anything that we couldn't do within the emr program itself.

Cons

The customer support typically responds within minutes if we contact them through online chat at their website. I have never been able to call and have their support phone answered though. They will often log into whichever computer is having a problem and fix it on the spot. It is probably best to have someone in the office that has some experience with computers. That isn't always a common employee skill which makes paying more for onsite support sound more comforting.

January 2018

Lane from TMS of Knoxville; Lane M. Cook, M.D.

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2018

Almost everything you need on one screen!

This my 3rd EMR and my favorite. With supervision of Nurse Practitioners in other locations I've seen other EHR's and this one is the best. The worst are the ones with nothing but clicks and drop-down menus or just being able to show one screen at a time (one I use limits the progress note to the whole screen, can't even see the med list). Support is good despite some criticism. I primarily use the online chat. It's rare that I can't get someone on chat who can walk me through it or take control of the PC and fix it. I use a local server and it's fine, can't afford to lose my EMR if the internet goes down. Cloud based is available.

Pros

Having all these on one screen in separate boxes is great: CC, HPI, ROS, PMH, SOC Hx, Meds, VS, PE/MSE, Dx, Plan and buttons to write Rx or order labs. E-prescribing easy, all pharmacies listed. Make your own templates easily from any screen. Very little clicking and radio buttons which is good if you can type, not so great if you type slowly (can use 3rd party dictation software). Fax, lab integration is good, being able to scan and import as docs, pdf is good.

Cons

NewCrops electronic prescribing of controlled substance is cumbersome due to Verizon but they are discontinuing at the end of February and the new vendor Exostar is supposed to be better and reduced clicks. Report generation and letter writer could be improved. Font sizing would be nice feature. Portal integrated with Updox is not particularly helpful or user-friendly and I don't even use it.

April 2017

Alexis from Clinic Santa Lucia

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

I very simple

Amazing Charts is the top rated EHR according to multiple user satisfaction surveys and is affordable, easy to use, and FREE to try. Unlike most EHRs, Amazing Charts was designed by a physician, allowing you to document more with fewer clicks. Amazing Charts offers a fully integrated Practice Management solution and a wide range of value-adding services to help you increase your practices efficiency and revenue. Additionally, Amazing Charts is ICD-10 compliant and 2014 Meaningful Use certified.

Pros

We did a 30 day free trial period with Amazing Charts while searching for a new EMR system last year. Their EMR was more user friendly than the previous one we had been using (Practice Partner) but still required more clicking around in a patient's chart than what we were looking for. Overall, seemed very user friendly but we wanted an EMR with everything in the patient's chart accessible on one page which it did not seem to have.

Cons

very expensive

Overall: I have been using AC for more than 3 years, It made my life beautiful.
The problem is that any functionality you need to use (Like patient portal, electronic labs requests, e-prescriptions) is an additional cost to your subscription. I pay for the certificate but I have to pay for the customer service another, now , for patients portal per month , for narcotics e- prescriptions, for lab corp , for Quest, lately they called me trying to sell me CCM (chronic care management) , usually we collect on average per patient per month, AC wants to charge me $ per patient per month. My nurse practitioner have to subscribe as a FULL user which double the price.
As for online access, they charge per user per month for our staff, so I have 2 front desk, 1 back desk, 1 MA , 1 manager , 1 Biller, 1 doctor and 1 ARNP , total users of 8 equal to $$$ per month
THIS IS A RIP OFF
I love it but I can't keep up with their greed. time to change

April 2019

alisa from Phoenix Tech Gurus

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

April 2019

Solid EHR

I am the system administrator for a mid-sized medical practice that uses this software. I was with the practice when it migrated to Amazing Charts -- around 10 years ago. I find that it generally functions well. It doesn't quickly integrate every possible new feature, but the features it has are solid. The practice keeps pushing to switch to a cloud-based EMR (and they did so for six months, then switched back) -- but onsite server EMRs are superior when the internet goes down or is slow.

Pros

It gets the job done, it is pretty easy for users to use, tech support is generally knowledgeable. It is easy to install. There is high-quality tech support available on the weekend for emergency issues (I have had to use this service a couple of times over the past decade.)

Cons

As the company has been bought out, the customer support is not as responsive as it used to be. It is nearly impossible to reach them via phone, and chat is only available first thing in the morning. However, they usually call back pretty quickly, and tech support always speaks and understands good English! I dislike that the billing portion of the software is only cloud-based, and that it uses Java. The built in back up program makes a once a day complete backup -- but it doesn't cull old backups, and periodically I have to access it and delete old backups manually to free up space. New server installations require a generated key, requiring a call to tech support, which can be very inconvenient if server hardware fails. (This happened to me.)

March 2017

Tamara from Tamara Singleton MD inc

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

March 2017

MANY good qualities! a few fixable challenges

I love the simplicity of use - there are more complicated things you CAN do but you don't have to I love that the templates are so easy to make and its time saving and has My own way I want to express things! I ABSOLUTELY LOVE THAT WE DON"T HAVE TO CLICK AND CLICK AND CLICK! such a joy! I would just brag all the time and feel SO SMUG! the first time I called Guardian Angel support ( as a test during the trial period) I got a call 10 minutes later from a brilliantly intelligent retired nurse in her second career -she was FABULOUS and concise and instructive! I was SOLD! They had me! HOOK LINE AND SINKER! Hurray! REASonably priced- good for a tiny little solo practice person like me You could give suggestions that would help with upgrades- like if you made an error in a 2015 note and typed in the person weighed 865 lbs instead of 165 you could add a late and correctly dated correction attached to that note- You CAN"t do that now but you could make the suggestion and maybe if enough people thought so that could be part of a new upgrade! but.... Hard to reach business office! If you are short on funds + need to submit a different credit card or something- Its hard to reach anyone , guardian angels do not have the correct number but will give various wrong or disconnected numbers, after a few days trying you still don't succeed so your credit card gets charged anyway and after 3 times you get dropped from Amazing charts ( so twice now in about 9 years - seems a little harsh for someone trying to to arrange a payment- THIS could be easily fixed by having a phone #handy on the website that we can call- this is a problem SO easy to fix- if you go through various dropdowns you can find one that does not need a special password- I'm waiting for reply- would hate to loose A.C... but am looking around just in case Unfortunate change in culture of the support staff- usta be when you got them it was worthwhile- they would work with you and give various ideas and eventually the problem was solved- it was more fluid- you could suggest things like I would have suggested - why not have the Cloud reset after less time - so if you get knocked off for an inadvertent double sign on during the weekend- it would reset after maybe 4 hrs instead of 24 hrs- now they just say" No we won't do that." MAYBE they were bought in by a different company? outsourced the support staff to a different group? certainly a fixable problem!

February 2017

Jeffrey from West Portland Neurology

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

After six years of use.

I recommend Amazing Charts highly. It does everything I asked it to and offered even more. It is well designed, using it is intuitive and the technical support has been superb. In fact, the best of any product or software I have ever used. I am a private practice neurologist who sees tertiary referrals with unusual conditions. Even with this atypical practice, with many fine details of history and examination, Amazing Charts was easy to adapt to my needs. It is also easy to use for my support staff.

Pros

Simplicity, ease of use and technical support.. I have used several hospital based EMR's which are all cumbersome and seem aimed away from patient care. Amazing charts allows me to focus on that, my profession.

Cons

I have no complaints at all. Any problems I had were easily sorted out, and quickly by support. I have used several hospital based EMR's which are all cumbersome and seem aimed away from patient care. Amazing charts allows me to focus on that, my profession.

August 2016

David from Hawaii family physicians


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

August 2016

Amazing charts reviewed. Longtime user.

Pros

Low-cost. Helped us achieve meaningful use payments.

Cons

Charge the same for part-time practitioners versus full-time. Most charge less for part time.
Major software glitch several years ago which vendor refused to fix. We were able to get this problem corrected free of charge from computer experts working under a grant in the state of Hawaii. It took them about 100 hours to recapture the data which was lost.

Response from Marissa of

Replied August 2016

Hi David, Thank you for the feedback! Although other EHR vendors might have different pricing for part-time clinicians, we’re happy to offer pricing that is much more affordable across the board. Additionally, we’re sorry to hear to about the issue you experienced several years ago. We want to assure you that we’ve since made significant improvements to our Quality Assurance processes and as a standard policy all priority defects are resolved in the next release. Finally, we’re happy to hear you successfully attested for Meaningful Use and think your recommendation to complete a fake patient visit prior to purchasing is a great one -- we agree and offer a free trial so clinicians can do this. Thanks again for the feedback and we appreciate your understanding as we strive to deliver excellent service and support to you!

December 2013

Robin from Community Supported Family Medicine LLC

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0