Ambra Health Software

4.45 / 5 (82)

Our advisors have recommended this product 2 times in the last 30 days

About Ambra Health


Ambra Health is a cloud-based medical imaging platform for medical practices of all sizes including hospitals, medical groups, radiology practices and contract research organizations. It offers a cloud-based PACS and VNA enabling the transferring of medical imaging between multiple locations and EMR/EHR systems.

Ambra Health offers clinicians cloud-based storage for various types of medical imaging files. Imaging can be uploaded directly from separate EHR systems, and ad hoc transfers are also possible. Patients can upload prior imaging from home using a patient portal. A portal for referring physicians allows users to receive a patient’s images before they are admitted.

Ambra can also facilitate image transfer between practices in trauma situations, for second opinion collaboration and referrals. Frequent high-volume image exchanges can be facilitated via point-to-point connections to transfer from DICOM modalities and PACS, as well as RIS via HL7.

Monthly and annual billing plans are available.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

82 Reviews of Ambra Health

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(46)

4 stars

(30)

3 stars

(4)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 82 reviews

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December 2018

Mark from Envision Radiology

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Awesome Ambra!

Pros

The features and functionality of the Ambra product is outstanding. We use the system in three distinct ways - 1) sharing images to, receiving images from, and bi-directional sharing with our partners, 2) providing online access to images and reports for our referring community and patients, and 3) supporting our business of providing radiology reads for family practice, urgent care, chiropratic and other imaging providers without a radiologist on staff. These three features, or capabilities, go well beyond the VNA aspect of the product. It's so powerful that the VNA is almost an afterthought to how you'll use it.

Cons

There is a learning curve to this vast product and some of the terminology is new or different from the imaging industry standard. Don't let that shy you away from engaging with Ambra. It's well worth the effort.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Mark, Thank you so much for this wonderful review! It has been a pleasure to work with you and the entire Envision Radiology team, and we look forward to our ongoing partnership! Best, Chantel Hopper Director of Customer Success

July 2018

Debbie from Kansas Joint and Spine Specialist

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

July 2018

Good times and the bad times

The employees are always nice and want to help but they have cannot solve all the issues. We like AMBRA but do not love AMBRA.

Pros

It is fairly easy to use. The software has a lot of tools are doctors appreciate and they are easy to use. The staff is friendly when we have an issue with the software.

Cons

There seems to be a lot of glitches. We seem to have issues with the images coming across in a timely fashion. The images will come across fine and then there is an issue with one or two studies. This frustrates the doctors. The doctors come back to x-ray and want to know the issue. When AMBRA is emailed about the issue, we get the an automated response that the issue is being looked into. Two or three hours later we get an email stating the images are now available. We are aware the images are on AMBRA - it is a little late. The doctor has already come back to x-ray to view the images on the x-ray computer. When we talk to someone the response we get from AMBRA is "we will get with the developers" or "we will get with the engineers."

July 2018

Brian from Frederick Memorial Healthcare Systems

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Ambra (aka DICOM GRID) has been an outstanding partner with our facility

We have been using Ambra almost from their beginning. They have been a great partner with excellent support. They helped Frederick Memorial Hospital become one of the first health care facilities in the country that allows patients to use a patient portal to access their images for viewing, sharing and downloading

Pros

Zero foot print viewer, easy to download dicom files. Easy to transfer to outside facilities once the gateway has been created (which Ambra does with minimum effort on our part) Or if no gateway we use email to send studies. Which requires little effort for our users

Cons

Sometimes we have to use different filters to find a patients study e.g. if you just put in the medical record number you may not find the exam you want so you'll have to use the name and visa versa-but this is rare. This is really a non-issue but I wish they kept their name of DICOM GRID...

December 2018

Beran from Pulmonx Corporation

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Simple and fulnctional image transport

Ambra has been a good business partner to us in building a market-leading quantitative CT analysis solution.

Pros

Ambra does exactly what our company needs it to do -- securely transmit thousands of imaging files from all over the world. It's interface is simple and we have been able to work with the team to customize the front end of the software.

Cons

There are some custom elements, such as rejecting certain types of scans, that we have to write ourselves, and sometimes the Ambra development team will change something in their backend which disrupts our custom code. But this happens very infrequently.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi Beran, Thank you for your review! We are so glad that you and your team enjoy using Ambra! We look forward to continuing to work with you. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

March 2019

Brian from Frederick Memorial Healthcare Systems

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

AMBRA CLOUD SYSTEM-getting stronger as they grow!

We have used Ambra (aka DICOM GRID) for close to 10 years. We were one of their first customers in this area and even though I've seen Ambra staff come and go in the early days of their support has always been excellent and consistent.

Pros

Ease of use and functionality as a sharing platform. This allows our facility to provide patient's local medical images shared to external facilities when requested.

Cons

I can't think of any cons off hand other than it is not free! lol!

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied March 2019

Brian, Thank you so much for such a glowing review! We are thrilled to hear that you enjoy the functionality as well as our support team. We consider them best in class! Best, Chantel Hopper Director of Customer Success

December 2018

Stephen from Barrow Neurologic Institute

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy Peasy

We started as a more user friendly way to import outside facility images; now we use it as our complete solution, even for special use situations like our second opinion portal, our patient portal, and our mobile imaging units.

Pros

This is so easy and works in places that required hard copies or CD’s. The cloud makes it safe and accessible. This is the answer to our complete solution at a fraction of the price

Cons

The viewer is getting better and better.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi Dr. Papadopoulos, Thank you so much for your review! We are so glad that you and your team enjoy using Ambra! We look forward to continuing to work with you. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

September 2018

Diandra from ERT

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Ambra Health Review

Pros

This software is great for loading imaging files. You are able to create different sections in order to keep everything organized and the customer services is very responsive and helpful.

Cons

Sometimes files can be difficult to upload, especially if it is a large file. However, Ambra Health is very responsive in helping with uploads and have its own downloader in order to address the issue of large files.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied September 2018

Diandra, Thank you so much for your review and feedback! I'm passing along your kind words to our entire team! Let me know if there is anything we can do for you! -Jason

January 2019

Alan from Mass. General Imaging Business Development

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Ambra in the Developing World

Ambra has donated software for RAD-AID client sites. RAD-AID is an NGO whose mission is "To improve and optimize access to medical imaging and radiology in poor and developing regions of the world for increasing radiology’s contribution to global public health initiatives and patient care." Ambra's software has met our client's needs and they have been generous in support of RAD-AID's mission in theur donation of software and support personnel and have been gone above and beyond in being responsive to our client's needs.

Pros

Intuitive to use.
Adapted for image sharing, cloud PACS, or local/onsite PACS.
Flexible support for multiple organizations/sites.
Robust workflow functionality.

Cons

Diagnostic interpretation functionality is relatively basic. Ambra is evolving to more robust functionality.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Alan, Thank you so much for your review. It has been wonderful working with RAD-AID, whose mission is one we very much believe in. We look forward to our ongoing partnership! Best, Chantel Hopper Director of Customer Success chopper@ambrahealth.com

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

So much room to grow

Our CD burning issues, image sharing without a PACS and VPN's and external imaging with Epic integration have all been resolved and we can move towards creating better experiences for patients to access their images.

Pros

When we reached out to Ambra we had a very specific need and started out very small and everything was done manually knowing that there were many things offered by Ambra to help us reach goals we had when all the resources were in the right place. We're currently changing how we are using Ambra and their sales team and customer support have been among the best I've worked with.

Cons

I'm sure there's something, I just can't think of it now!

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi there, Thank you so much for your feedback! We are so happy that you enjoy using Ambra! We look forward to continuing to work with you. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

July 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Good customer service

Pros

I liked Ambra's customer service, and their willingness to set up shared screen sessions upon short notice. These were incredibly useful to assist research sites in their uploads, and troubleshoot issues that I would not have been able to identify otherwise.

Cons

I feel like it could be easier for users/more user friendly- some of the research sites consistently had issues during upload. Maybe an instructional video?

Calling the Ambra support number only connected you to surface-level assistance, while more of the issues that I experienced needed to be addressed by Ambra analysts.

January 2018

Tyler from New England Baptist Hospital

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

A great Image management solution

I would 100% go with this solution again if the opportunity presented itself

Pros

Innovative, nimble, interoperability, user friendly, cost effective, customer service oriented company

Cons

The only con is sporadic and associated to being a web-based solution. The speed of image loading for viewing purposes can be dictated by the local internet traffic. While this is an infrequent occurrence, it is noticeable when it does happen.

November 2018

Steffi from Parexel

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

greate software, greate support

fast support, friendly

Pros

easy to navigate in the study, easy to work with,

Cons

I don´t know at the moment, but if there would be something I will bring this to your attention, maybe some edit functions would be helpful

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi Steffi, Thank you for the review! We are so glad that you enjoy using Ambra! We look forward to continuing to work with you. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

December 2018

Joe from National Kidney Registry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent Company..Excellent Utility

Allowing highly secure image archive uploads from any PC at any institution without need to install any software on the local user machines.

Pros

There is such ease of use and seamless integration!

Cons

I really cant' find any cons with the Ambra solution.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi Joe, Thank you for your review! We are so glad that you enjoy using Ambra! We look forward to continuing to work with you! Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

December 2018

Raphael from Atrius Health

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Ambra Software and Support

The ongoing technical support is outstanding and the ease of use and setting up the system is second to done. Ridiculously easy, I'm not sure why more institutions are not going this route.

Pros

The ease of use and setup with both the server and software

Cons

Wish it had come along sooner so we could have saved buying useless CD's

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi Raphael, Thank you for your review! We are so glad that you enjoy using Ambra! We look forward to continuing to work with you. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

December 2018

Tara from Spectrum Health

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Ambra

We partnered with Ambra foe electronic image sharing. We were able to bring up many hospitals easily to reduce patient dose and improve care.

Pros

The ease of use to install a gateway and connect with outside hospitals.

Cons

The anonymize software was a little clunky at first.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi Tara, Thank you for your review! We are so glad that you enjoy using Ambra! We look forward to continuing to work with you. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Ambra orthopedic review

Pros

Images are easy to upload and windows make viewing easy

Cons

I have to frequently measure Cobb angle and take other angles/measurements​. The tools needed for this are not the best and have low sensitivity when adjusting.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi there, Thank you for your review! We are so glad that you enjoy using Ambra! We would love to hear more about your feedback concerning measuring Cobb angles. Please feel free to email me at jgoldstein@ambrahealth.com and I will submit a ticket for you! Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

December 2018

Lampros from Pro Sports Orthopaedics.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

My office XR

Pros

Accessibility.
The images are good quality.

Cons

It does not allow for easy printing of an image.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi Lampros, Thank you so much for your review! We are so glad that you enjoy using Ambra! We would love to hear more about your product request as well. Please feel free to email at jgoldstein@ambrahealth.com. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

review

Pros

I like how easy it is to use, and everything is labeled.

Cons

I believe the system is very low and I don't like that you have to use chrome.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi there, Thank you so much for your review. I would love to hear more about your feedback! Please feel free to email me at jgoldstein@ambrahealth.com. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great Product

The biggest benefit we as a facility have overcome is how to share images between our facility and another facility very closely associated with us without having to share PACS systems or send CD's constantly. Ambra has allowed us the flexibility to remain on our own PACS network, but still offer the other facility's providers quick access to their patient's images.

Pros

I like that when we share or receive images from other facilities, we receive those images quickly and without errors.

Cons

I would like to see reports associated with images sent to attach to the images. I'm not sure the logistics of this or if it's possible at all, but this would be a nice feature.

Response from Ambra Health of DICOM Grid, INC. DBA Ambra Health

Replied January 2019

Hi there, Thank you for taking the time to submit this review- we appreciate your feedback! If you would like to chat more about the report functionality, please don't hesitate to reach out to me directly. Best, Chantel Hopper Director of Customer Success chopper@ambrahealth.com

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

AMBRAhealth

Pros

The simplicity of the platform makes my job as a project manager easier when dealing with clients. The support email is convenient to help clients with any issues so I do not have to.

Cons

There were only a few times where there were notification issues but they were fixed right away.