Aprima EHR Software

3.13 / 5 (59)

Our advisors have recommended this product 12 times in the last 30 days

About Aprima EHR

Aprima EHR is designed to take advantage of mobile hardware including the Aprima Mobile smartphone app for tablets, touchscreens and smartphone devices. Aprima is suitable for physicians in primary care and more than 70 specialties with a design that adapts automatically to a physician’s workflow. The system offers EHR, PM, population health and RCM solutions.

Aprima EHR’s navigation feature presents clinically relevant findings based on presenting symptoms, diagnosis code and preferred treatments. Built on a single database, the Aprima EHR and PM systems are fully integrated. The solution features unique Replication technology to let users work from anywhere, anytime, with or without an Internet connection.

Aprima EHR allows users to choo...


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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

59 Reviews of Aprima EHR

Average User Ratings

Overall

3.13 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(18)

18

3 stars

(9)

9

2 stars

(10)

10

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Electronic record of medical specialties complete.

Excellent program of support for medical personnel at the hands of technology.

Pros

The completeness of the program by specialties, the integration of many functions in the same program and its functionality.

Cons

The period that I tried it I liked a lot in its functions and until now I do not have negative aspects, it would only bring a little more speed to the system.

November 2013

Jack from Associates in Medicine, P.A.

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

November 2013

We have used Aprima since 2011. We moved from paper to electronic format using a staged process that I spearheaded as project manager. In November 2011, we implemented the PM system. In February 2012, we moved. I became Aprima PRM 2011 certified and began training physicians in May for a July and August implementation. I met with each of the physicians who were participating in the first of the three waves of go-lives beginning in May and started exposing them to the product. I began meeting with the second wave physicians in June. By July, three physicians were already using Aprima, even though their official Go Live date hadn't arrived. Five physicians were using it by the end of July. We ran a part-electronic/part-paper schedule, which we ramped up as the physicians felt comfortable. It took six months before all of our physicians were 100% electronic. While the process of converting was difficult, we had almost no loss of patient volume. We did not cancel appointments or block off vast swaths of the schedule due to the implementation. The software was relatively easy to pick up for our physicians once it was configured administratively and once the physicians and staff became accustomed to the program's layout. Customer support has been pretty good and has only gotten better since we began with them. There were a lot of crashes early on, but those have been 99% fixed. We have submitted dozens of tickets and almost all of them were completely resolved within 24-48 business hours. Any emergencies were handled within a couple hours. If you do have a more complex issue that has to be passed on to a developer, though, you may be waiting. We've actually seen an improvement in our patient flow and our ability to measure the practice's performance has vastly improved. We now have a number of fixed quantitative measures that we can follow for clinical, financial, and operational performance such as no show %, revenue per procedure, E&M coding averages, lab/task/phone message completion rates, etc. which we can map by provider, site, CPT, date, or whatever other dimension we wish. It's really crazy how flexible reporting can be with 3rd party software. I estimated the number of linear inches for a file rack for our existing chart storage before we moved them to their new home in the new medical records suite by retrieving the first letter of the last name of each patient that was seen since Aprima began and dividing it by the total number of patients, then multiplying it by the number of available inches to get the amount that should be allocated to the A's, B's, C's, etc. We were able to reduce the medical records department from 4.6 FTE employees to 3.25 FTE employees. Our clinic is now distributed in separate offices. We were able to move our business office outside of the clinic into another suite in the building and our medical records department was moved out as well. This was not possible without Aprima. This made room for an additional physician who we onboarded just two months ago, and it positions us to expand even more. Our no-show rate has reduced from 4.5% in May 2012 to 0.9% in October 2013 due to appointment confirmation e-mails, calls, and text messages that were not possible before our conversion. We are saving thousands on paper, folders, inserts, envelopes, postage, and other materials. We have begun tapering off our off-site storage, which is a $1,000/month expense that will be reducing by $200/month every year for the next 5 years. Patients love being able to log on to our patient portal to look at their lab results, which has saved our staff from having to call or mail results when patient labs are normal. Our physicians are seeing more patients per day on average than they ever have before. We are on our way to our highest-ever year when judged by total revenue. The physicians love being able to go home and remote into the office to do work. Our physicians are generally happier and more relaxed than they were when we were using paper. Staff are happier and more relaxed. The administrator and HR manager is able to focus on side projects because there are fewer conflicts. All-in-all, Aprima has been a huge success, although it could use a number of improvements to speed and the overall design of the product.

September 2017

Charles from For Women Only

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

September 2017

Leaving Aprima

It was a good system to learn on, but there are more user friendly systems out there.

Pros

The pros of Aprima are that it does what it says it can do. It is a server based system so you know your files are secure and not all over the net. Their conferences are A1. I used to look forward to going to them.

Cons

It is a server based system so for upgrades and other maintenance issues you have to let Techs tap into your system from elsewhere. This leaves your system open for potential hackers. Our system was hacked several times which led to our decision to leave. Also if you buy this system do not go through a vendor. It is terrible because to get anything done you have to have a middle man that knows very little about the system. So then it becomes a game of telephone and things take forever to get done.

October 2019

Megan from Health, Wellness and Fitness

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

October 2019

Good program, but very overwhelming for new users

It is solving the problem of online record keeping for my office. Its different tabs help you keep track of the information you need to record for each patient. I really wish there was a "notes" section, where each person could log when they talked to the patient, or what is going on with each patient's case, etc. It would make things much easier.

Pros

It has the capacity to keep track of a large variety of information on each patient. It keeps information well organized.

Cons

It is overwhelming. After using this software for 2 years, I am still learning new things about it. It is difficult for new hires to learn how to use it.

January 2020

Leslie from Regional Cardiology Associates, PLC

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

January 2020

Terrible implemenation and customer support

Have a third party handling diagnostic code files who inadvertently deleted retired codes form the database making resubmission of older claims impossible. Customer support is very inflexible regarding communication avenues with the practice. Staff will submit trouble tickets with return phone numbers but customer support sends a senior staff member an email wanting more information. This strategy might work in a small office but it does not work in a large practice where team members function in different locations or departments.

Pros

It has lots of flexibility and users can customize many items to their liking. The mobile app is very handy for staff who function from the hospital.

Cons

Implementation process was awful. It left us improperly prepared to go live. Customer support is terrible. Can take weeks for responses which can often be an email indicating they couldn't replicate the problem and the case has been closed.