athenahealth

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Ratings & Reviews

Overall Rating

3.74 / 5 (694)

3.58 / 5 (39)

Ease-of-Use

3.5 / 5

3.5 / 5

Value for Money

3.5 / 5

3.5 / 5

Customer Support

3.5 / 5

3.5 / 5

Functionality

3.5 / 5

3.5 / 5

Last Reviewed

May 18, 2020

August 13, 2019

Pros/Cons

  • Pros

  • Easy to learn and easy to work with. Billing is great and the rules based system is so helpful and our errors are less than 1% because of it.

  • Easy, pleasurable interface to navigate. Also easy to train others on it, overall a great product. I loved working on it compared to others I have worked with.

  • Cons

  • It is a great way to view your records and communicate with the provider, but if you are a group that takes care of the elderly it can be difficult for the patient to use.

  • Sometimes it was a little bit laggy and crashed often during the work day. After a phone call to athena they were usually able to fix it quickly though.

  • Pros

  • The software is very easy to work with and the support staff is very helpful.

  • The program has many great features, and possibilities. Integration with Frames Data is quite helpful.

  • Cons

  • I do wish we had more education available about updates when they happen. Any software is going to have a few bugs but overall, I cannot complain much.

  • There's annual support fee. There are too many folders, and it's not easily customizable. I now have to buy extra software to increase the database. Support is not available on the weekends.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

332 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots