Azalea Health Software

4.24 / 5 (43) FrontRunners®

Our advisors have recommended this product 13 times in the last 30 days

About Azalea Health


Azalea provides cloud-based electronic health records (EHR), practice management (PM), revenue cycle management (RCM) and telehealth solutions for ambulatory and hospital care settings. Azalea is suitable for community and rural health care settings, including multiple speciality practices.

Azalea EHR is 2015 ONC certified and supports Promoting Interoperability (PI). Users can document SOAP notes, send orders and capture billing from a single screen. The HIPAA-compliant telehealth platform is fully integrated and enables real-time charting. Patient records can be accessed at home, in the practice or in the hospital. Azalea also offers a fully-integrated mobile application, appointment reminders and patient portal. A data integrity validation feature will check various field entries (such as date of birth, insurance, and address) and then notify users of inaccuracies.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

43 Reviews of Azalea Health

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(23)

4 stars

(14)

3 stars

(2)

2 stars

(1)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 43 reviews

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March 2017

Mike from Ageless Men's Health

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Finally! An EHR customized for any size practice!

I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty. Also, online, there are many templates that are downloadable that will work in many situations until you can develop a good sense of designing your own templates. When it came to ICD9 to ICD10 changeover, Azalea did all the legwork. They have updates several times and we are able to better select more appropriate codes by searching simple descriptions. Azalea has even notated which codes may be inadequate for use (highlighted in red for ease of seeing). There is rarely any downtime in which Azalea is at fault. Having a cloud based EHR, there are occasional (not often) outages related to Google or other server issues. Azalea Health has been very responsive with our requests for updates/additions. They do have a process to follow and so, at times, your request may take longer than you think it should, but it is on their "to do list". Often, within a couple of updates, our requests become live.

Pros

I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.

Cons

As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)

March 2017

Bonnie from Alabama Colon and Rectal Institute

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Awesome

I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.

Pros

One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

Cons

The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.

May 2018

Jolene from Women's Telehealth

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Azalea Customer Service is EXCELLENT

I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Pros

Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

Cons

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

March 2017

Laurie from Ageless Men's Health

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2017

Overall a well rounded product

Overall, its a good product-it has all the functions needed for small or large practices. Not too much, not too little.

Pros

Easy to use-simple click and point process. Easy for a entry level employee to use. Azalea is willing to accept and implement user ideas for upgrades. Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with. Great support staff-tickets are handled quickly and efficiently.

Cons

So of the reports are time consuming to extract the data you are looking for. Agings for example-no aging report that gives a total overall account balance on one line. The combined aging is line by line. The primary insurance aging only gives insurance, pt. aging gives patient balances. Need a report that combines the two and gives one line item balance per patient. Sometimes the upgrades will mess up other processes and that can be frustrating.

March 2017

Hitham from Azalea Neuro and Spine Clinic

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

A peace of mind

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Pros

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Customer Service is great and very responsive.

Cons

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

June 2018

Deb from Siouxland Adult Medicine

Company Size: 11-50 employees

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

June 2018

Frustrating system much of the time with no answers, fixes and angry patients.

MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

Pros

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Cons

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

February 2019

LARRY from Athens Bone and Joint

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Functionality

5.0

February 2019

Excellent EHR

Overall a good EHR. We used it in a multiple provider orthopedic practice. It seemed to be capable of setting up macros for use as a true EHR. However, most of us still dictated and had it uploaded. Most of us just didn't' want to take the time to set up macros.

Pros

Flexibility- it seemed to have all the options of making it very user friendly and customization
Quick learning curve- a lot of the menus were intuitive making early navigation easy

Cons

Sometimes looking for extra pieces of information, like old operative notes, took a few extra clicks looking around.
Imaging not accessible from the main program. We had to run a separate PACS system to look at films.

March 2017

Shawn from Vandemark Plastic Surgery

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Best billing and EMR company

I have been with you health for 7-8 years. I have used not only their billing service but also there electronic medical records. Their EMR is very user-friendly. It has surpassed my needs and expectations. The billing portion has also been an asset to my practice. My revenues increased when they took over my billing practice. Their customer care is excellent. Any time I have had a problem or question, I have been able to talk to a person directly to work out and solve that problem. They go above and beyond what a normal company would do to help make things run better. They are also very open to suggestions to improve their billing and electronic medical records and encourage and implement your suggestions. I don't think you could find a better company to help manage your practice.

June 2018

Sandy from ERH Healthcare

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Best EMR I've ever used!

Pros

Exceptional customer service. IT department always returns your phone calls. The revenue cycle team is always available and willing to help with any issue and listens to the concerns of the client. Product is easy to use. The development team will work with the client to customize the product to suit needs if at all possible.

Cons

ePrescribing is clumsy. A (better) medical dictionary should be incorporated for those who are spelling challenged. Providers complain that systems does not allow the review of the hierarchical codes for ICD-10.

March 2017

Sandra from Cedar Family Practice

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0