CareCloud Charts Software

4.11 / 5 (271)

Our advisors have recommended this product 48 times in the last 30 days

About CareCloud Charts


CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and ensure paperless workflow.

CareCloud Charts is an MU-certified EHR solution that provides comprehensive tools to provide better patient care and practice management. The detailed reporting feature tracks practice’s progress en route to Meaningful Use attestation. The solution offers prebuilt templates for prescription, reporting or billing which can also be customized as per the need of specialty, clinic or individual requirement.

CareCloud's patient portal allows physicians to engage with their patients. Clinics can streamline their daily activities electronically, starting from patient application to final billing. CareCloud dashboard displays complete patient information, from their medical history to booked appointments on a single screen.

Practitioners can also manage their daily work and access patient records on their smartphones by installing the CareCloud mobile app on iOS devices.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Unix, Web browser (OS agnostic), Windows 2000

271 Reviews of CareCloud Charts

Average User Ratings

Overall

4.11 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(116)

4 stars

(97)

3 stars

(26)

2 stars

(10)

1 stars

(22)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 271 reviews

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February 2013

Carlos from Vanguard Rheumatology Partners


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2013

We are a three physician rheumatology practice in Miami Beach, Florida and have been electronic since 2004. Our experiences until CareCloud were frustrating, to say the least. Our previous EHR/PM system was horrible, despite being one of the biggest names around. It was (and remains) a legacy system, saddled with screens that were full of checkboxes and devoid of any intuitive menus. Simple tasks would take multiple clicks, and that's if you spent hours doing the training to learn what those clicks were. Our accounts receivable was ballooning, the result of a practice management system that would reassure us that claims had gone through, only later to learn when drilling down that they were still being held by the system or somewhere lost by the clearinghouse, which was another nightmare. In short, we were through with this system. It took a lot to decide to move on to another system (there is quite a bit of inertia to overcome, to say the least), but I can honestly say, looking back, that switching to CareCloud was one of our best decisions last year. In terms of the practice management side, I am no longer in fear that my billing staff will quit on me. The interface is intuitive, adjustments are easy to make, reports are easy to generate, and most importantly, our AR is now back to our target. Our clean claims rate to Medicare is over 97-98%, in part, thanks to CareCloud. Electronic remittance advice is autoposting for nearly all payers (in our old system, we were manually posting most of the time because we could not trust the software to autopost correctly!). As far as the EHR is concerned, I went into this understanding that CareCloud had just launched their EHR just a few months before I switched. The weakest link is probably its note composer. It should be a bit more structured. However, for me this works out perfectly, since the HPI and Impression and Plan are dictated by me using Dragon voice-recognition software. I've been told by the higher-ups at CareCloud that there is an entirely new revamp of the note composer that will fix all the weaknesses of the current one which should arrive any day now. I can say that the e-prescriber is far better than 2 previous ones I've used before. Looking up a pharmacy is intuitive and quick, and I haven't been called by a patient or pharmacy once to tell me the e-Rx never arrived. The scheduler is intuitive, easy to use. Many of my follow up notes are similar (we deal with chronic problems), so that it was important for me to be able to copy the old note into the new one, then make adjustments. We're able to do this with the simple click of a button. The whole interface is intuitive. I was pretty much set to go with about 3-4 hours of training, very different from the other systems that I used. I sort of liken this to the difference between working an iPad vs. an old PC running DOS. The last thing I want to mention is support. I have been very skeptical about promises previously made. Half the support questions in my old system could not be figured out by the vendor, so my ticket got turfed to someone on the other side of the world. Needless to say, this was a nightmare, as those support staff had nary an understanding of Medicare, BCBS, Cigna, etc. It was incredibly frustrating. With CareCloud, whenever I run into a glitch I take a screenshot of the window I'm working on and email it to support, with resolution usually within the same day. They are also responsive to phone calls, and I don't get turfed to someone on the other side of the world that doesn't understand our medical and reimbursement environment. My billing staff and I have been very happy with CareCloud's support. Lastly, I kind of figured out one of the reasons why CareCloud has to be able to deliver and why I'm convinced that they will. They are pay-as-you-go, so the onus is on them to deliver, otherwise, not I nor anyone else have any obligation to stick with the system. I made the mistake of signing a lease for my old system, for which I am still paying the remainder of the lease. I would strongly recommend to anyone else looking for an EHR/PM to avoid signing any lease or purchase contract. I would like to make a specific mention of two stellar members of the CareCloud team, Elizabeth Kormesser and Michael Pepe. Elizabeth got us up to speed with both the EHR and PM and did a tremendous job of helping us fix the world of hurt that we were in early last year (2012). And Michael Pepe did a phenomenal job of making sure that we were ready to report for Medicare's first phase of meaning use. Looking back, man am I happy, satisfied, and once again, sleeping well at night!

June 2016

Jennifer from REN Dermatology, PLLC


Ease-of-use

4.5

Value for money

5.0

Customer support

3.5

Functionality

4.5

June 2016

Have used CareCloud since Day One of my private Dermatology practice

Pros

Cloud-based, easy to use. Can log on easily in seconds from home computer or laptop. Reliable, easy for staff to learn how to use. Great for tracking product sales, analyzing revenue, charges, etc... Text reminders for patient visits very convenient. Seamless integration with my eHR (Modernizing Medicine) - that's perhaps the most important aspect for us.

Cons

Small detail but not insignificant for us- with the text reminders for appointments, if a patient wants to cancel their appointment, they're unable to do so the way CareCloud is set up now. This leads to no-shows for us because CareCloud can't reflect the patients' desire to NOT confirm their visit and cancel the appointment.

We have noticed errors when CareCloud records remittances. Only brought to our attention in certain cases when patients have asked about their bill, and when we reviewed their insurance payments/remittances, we noticed blatant errors during entry from CareCloud staff. Would be near-impossible for us to investigate how often this happens.

Wish CareCloud had better payment options for patients (to directly logon and make payment that would record accurately in their charts).

September 2017

Megan from Innovative Medical Billing LLC, Genesis Analgesia Center PLLC, & Masingale Family Practice LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Carecloud takes the cake for all of the software systems I use daily!

Overall, I work in numerous systems every day and looking at the services compared to the price I think Carecloud is most definitely worth every penny. If you look at the seamless process of checking patients in and checking their eligibility, the system is extremely helpful compared to others. I always say, " You get what you pay for!" and Carecloud shows that on every level.

Pros

I like the all in one user friendliness! ERAs individually split up for billing secondary claims which makes them a breeze! Also, printing proof of timely filing from the patient screen helps out tremendously. The Collections app is probably my next favorite. I don't feel like I am stuck running reports all day. Instead, I can go in to my denial bucket and work the claims directly from there without having to run a report and then go to the patients one by one and then work the claims. I also love that it stores copies of all of the statements that I generate for each patient so when a patient calls regarding a balance and has a question, I can tell exactly what they are looking at!

Cons

The one thing I do not like about Carecloud is the inability to send claims on demand. If you miss pick-up at 8p.m. the claims have to wait until the next night. I wish we could get a change for this. Also, I wish when working with claims in the outbox that we could select as many as we want and then be able to change the delivery method all at one time, like printing without the claim form. It would save our office time as we have quite a few that have to go paper.

January 2013

Sheila from Bay Urology Services in Mobile, AL


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

January 2013

I am a practice administrator for a 4-providers urology practice. My providers are very busy surgeons and clinicians, so having a good practice management system is essential to our financial outlook. In May 2011, I was given notice from our then practice management company of seven years, that due to the 5010 changeover, they would no longer be in business and I would need to obtain services from another software company by the end of year. I was given the task of choosing and implementing a new system, with a deadline in less than six months. I began the daunting task of searching, and within 6 weeks, I had investigated 13 systems of every type imaginable. I was given advice from several administrators to go with the “conventional” and not venture into a young, web-based company that wasn’t as well known at the time. But being stubborn and opinionated, I was intrigued by what CareCloud offered and began to investigate their product. When my search was completed, I was able to present my top three choices to my physicians for their final decision. I had already decided on CareCloud, but wanted my physicians to decide on their own without my direction or influence. We were presented all three systems in one evening with CareCloud being the last program to give us an overview of their product. After the presentation of Care Cloud, and without reservation, the doctors and I agreed the CareCloud product was far and away the best choice for our practice. Budget and financial concerns are a major concern to all practices these days, so I was pleasantly surprised when discussing the reasonable cost of the system. I was given figures for my bottom line that no other company could compete with, which also included all the features we would need to run our business. Bay Urology Services has greatly benefited from the professional and knowledgeable staff at CareCloud, which had us up and running by October 1, 2011 -- quicker than I imagined we could implement. I was told by other administrators facing similar issues that this time frame “was virtually unheard of” for a practice of our size. CareCloud really shines in how easy the system is to use, training of staff, and product functionality compared to previous systems we have used. On a final note, I will say that CareCloud and our partnership with them has been one of the best decisions we have made in the ten years we have been in operation.

October 2017

Del from Neurosurgery and Pain Specialist of the Carolinas, PC

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2017

Carecloud is extemely user friendly and is regularly being updated to make it even more so

Overall, an excellent program; I have no regrets about committing to this system several years ago.

Pros

App-like appearance and ease of use, quite intuitive to learn to use various functions; development team has been extremely active in regularly updating the various functions to improve its usefulness to physicians and staff. Unlike some programs that were clearly developed by software professionals who have no knowledge of the actual needs of healthcare providers, CareCloud is very responsive to MD input to make it progressively more user friendly and useful in the clinical setting. The I-phone app is extremely helpful when away from the office.

Cons

Only con would be that it is a cloud-based system, meaning that the main frustrations develop when we have issues with internet access (obviously no fault of the software, but rather our local issues). The advantage of a cloud-based system is the constant updates, but access is occasionally a problem in my office.

September 2016

Rainey from Medisense Medical Billing Solutions, LLC


Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2016

CareCloud PM-Excellent Product

Pros

The up to date interface and "app" feel make this system very easy to learn. It is fully integrated and the "workflow" for the system is hands down the best I have reviewed and worked on in my 16 year career. The remittance posting and statement modules are cutting edge and thoughtfully designed for the end use. I also love that their is very little wait time to talk to support associates. For the most part, most of my items have been resolved easily over the phone same call.

Cons

The monthly cost per provider has increased since I first started using it. It can give a bit of sitcker shock to start up practices, but in the end, it's ease of use and reliability make it worth the investment.

November 2016

Ann from Ann Kim MD PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2016

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart. I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them. 1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important. 2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!! 3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

cons: Slow, breaks down.
Slow and shuts down.
Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB.
When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

June 2017

Brenda from Sea Spine Orthopedic Institute LLC

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

CareCloud Easy to Use and to Train on

Pros definitely over weight the cons. Only superusers or power users will notice a little drag, but it is not enough to effect business production.

Pros

Appointments scheduling and rescheduling is easy with the total appts on the screen, no reports to run. Ability to create customized schedules per doctor or per location your choice with block time that does not count as an appointment.

Cons

Flash based, so sometime load time may take a tad bit longer. this doesn't happen alot and it basically resolves its self as internet traffic varies. its like posting on facebook, most of the time it happens instantly, sometimes it drags a little bit.

November 2017

katrina from kapil puri, md, pa

Company Size: 2-10 employees

Review Source