Overall rating
3.83 / 5 stars
CarePaths EHR is an online (ASP), integrated electronic medical record (EMR) and practice management (PM) system. It is designed for psychiatry, psychology, mental and behavioral health, and social services. Some of the CarePaths' features include medical records, automated patient accounting, e-claims, automated electronic remittance, e-prescriber, scheduling, patient portal, authorization tracking, reporting, data export, etc. Users include solo practitioners, group practices, CMHCS, residential treatment centers, medical schools, college counseling centers, and practice research networks.
Client and staff portals
Decision support and alerts
eClaims submission
Reporting menu
Customized template
Authorization and referral management
Overall rating
3.83 / 5 stars
Filters:
Showing 1 - 20 of 30 reviews
December 2017
Anonymous
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2017
I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.
Pros
It's very easy to fill out clinical notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times. I can't really compare this to other EHRs
Cons
I started out paying as a part time therapist. Carepaths has now stopped having a part time fee and so I now pay high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them, but now that all my clients are listed there, it's difficult to stop.
Other cons: when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also, the clinical forms have a space to put in the client's next appointment but then that appointment time doesn't automatically transfer to the scheduling page. Carepaths doesn't ask for user feedback about usability. There have been several major software changes, but never did they ask users what we think might be useful.
December 2017
Beth from Beth Barnard, L.C.S.W.
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2017
Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.
Paperless record keeping, improved financial management, ease of filing claims, monitoring of patient's progress between sessions, telepsychiatry.
Pros
As a sole proprietor, there is no need for my practice to have an administrator, as Carepaths makes scheduling, faxing, filing claims, billing, uploading documents, using note templates, uploading personal templates and assessment tools, providing telepsychiatry, messaging clients, and monitoring their progress all possible, in addition to having an overall paperless practice. The automatic posting of ERAs really makes the accounting piece easy. Psychiatrists can also prescribe from the system and payments can be accepted on Carepaths via Paypal. Carepaths staff respond quickly to questions about its general operation and continue to refine the program, offering cutting edge options for a practice at a very reasonable cost.
Cons
If there are insurance companies for which I don't get automatic ERAs and instead have to log-in paper EOBs, this seems to take a long time.
December 2017
ROBYN from Bergen Therapy Associates
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
4 of 5
December 2017
Overall positive
Purchased it primarily for my own practice. Others have joined, fairly easy to teach others.
Pros
ease of use for billing and note taking. Availability of video. Access to eob's from medicare. The customer support is always helpful and responsive.
Cons
Sometimes hard to get assistance (other times I barely wait an hour). When regulations change, for example icd 10, updates were not timely. I find accounting section to be too burdensome and use an excel spreadsheet instead. Not happy with that either. Would like to see something that is more user friendly for accounting. Would also like to have calendar synced with google calendar or have the carepath one on my telephone. The calendar is another feature I do not use as I need to have access to it all the time. Wish I could dictate my notes, I hear another program has this feature.
December 2017
Linda from Associates in Counseling and Psychotherapy
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2017
We have several clinicians using carepaths, and we have been pleased with the ease of use.
Pros
Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician.
They have many features that make it easy for us regarding billing, and running reports.
Cons
Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly.
There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened.
I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload.
December 2017
Ann from Advanced Counseling and Therapy Services
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
2 of 5
Functionality
5 of 5
December 2017
When I put a ticket in for help I never hear back.
Pros
It is easy to use. There are a lot of forms to pick from so we had a lot of options to pick from. Drop down boxes are helpful. We don't use the billing feature so I can't comment on that. The email reminders are great. They really save me money because clients comment all the time about how the would have missed the appointment without the reminder.
Cons
When they do "updates" and "fix" things that were not broke but then work worse after the "fix". One time the did an update and the email reminders disappeared. That was a huge issue for my clients which means it was a huge issue for me. I sent over a dozen tickets to get help and nobody ever responded. Eventually, months later, I figured it out myself. That caused a lot of big headaches! I don't understand why I can submit a ticket but I never hear anything back and the ticket will say it was closed.
December 2017
Mary Ann from 'Self-Employed'
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2017
This is a terrific program! Great support!!!
Ease of charting and prescribing.
Pros
Ease of finding appropriate templates for charting and the ease of prescribing. I prescribe daily and the program is excellent.
Cons
Would like to have the ability to do prior auths when I am in the patient's chart. Currently I have to go to another site to do that. Also, would like to be able to fax more notes than 5 at each time. Many of my records are lengthly and numerous. It takes a lot of extra time to have to fax 5 charts at a time.
December 2017
Anonymous
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
5 of 5
Customer support
3 of 5
Functionality
4 of 5
December 2017
Good value for the money, not pretty, but functional and secure.
It is a workhorse sort of product. Does the job but is not streamlined or as up to date as some others on the market. I used eRecords for over 3 yrs., so am quite familiar with it, even with that there are still aspects I just stay away from or don't know how to use.
Pros
Overall this has what you need to operate a mental health clinic, small or large. The scheduling aspect works well, and how it interacts with notes to create a draft note upon checkin is a great feature.
Cons
Clunky to use but you can get used to fairly quickly. Notes could be better, they work, but other products have better, easier versions. Navigating in general has far more clicks than necessary. Reporting features take more time than I think they should. As the company has grown turnaround on help tickets have taken longer to complete.
December 2017
Beth from East Haven Counseling
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
3 of 5
December 2017
Met most of the criteria I was looking for to transition to an EHR.
Pros
Straight forward formats, cost fits our non profit budget, decent customer service; auto update on progress notes
Cons
can not get real time reports; can not schedule appointments from progress note page; does not have tracking for 90 day reviews/treatment plans; treatment plan format is cumbersome; you can sign off on deaft with important info still missing
December 2017
Stacey from Stacey C. Stevens, LMHC
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2017
Does the job and recent improvements have been great!
billing, scheduling and client reminders
Pros
The ease of Billing, scheduling and patient portal are awesome! Customer service is responsive and helpful with any issue by email or by phone. Portability of documentation is great!
Cons
Sometimes "clunky" to move from tab to tab, I wish it would sync ( at least free/busy) with my google calendar or ical
December 2017
Alyssa from LifeQuest Behavioral Health Care
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
December 2017
Carepaths keeps track of everything and the more parts we use the better it is.
Pros
All the records are available from anywhere and secure. All providers have access. All client docs can be uploaded.
Cons
The messaging system-it needs to look more like email. You cannot sort messages, you have no sent file, if you hit delete instead of reply, your message is gone. You cannot see who else has been copied. You cannot reply all. If you click on a message that is not at the top of the list (top 4) then you have to scroll up to read the message.
December 2017
Erin from Erin Esbensen, LMFT
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
3 of 5
Customer support
5 of 5
Functionality
2 of 5
December 2017
Carepaths is satisfactory, but not exactly ideal.
Pros
Clinical forms are reasonably matched to my practice style and allow for use in whatever way I deem fit.
Cons
Navigation between pages is not intuitive. List of patients overlaps from page to page. Forms are not always practical and clients have difficulty understanding and using the platform.
December 2017
Allison from Heeren Family therapy
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
3 of 5
December 2017
very complicated to learn the system, but useful for record keeping and insurance
Pros
Online medical record keeping is much more convenient and secure compared to paper charts. It saves me a great deal of time compared to when I used to do everything manually
Cons
The system is not user friendly and the Help responses are timely , but also complicated to understand
December 2017
Danette from Danette Buchanan Pastoral Counseling
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
2 of 5
Functionality
4 of 5
December 2017
Efficient way to keep notes and manage business
Pros
Clinical notes section, pretty intuitive and well thought. Seems to keep updating with new features is good.
Cons
Minimal help support online and phone, more tutorials needed. Moving from section to section is often redundant or not clear, seems to loop.
December 2017
Keith from Private practice
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2017
With billing and notes, a few clicks and most of the work is done
Pros
I never leave my office with work or notes to make the next day. Billing is automatic with compliance issues handled by the company. I never lose time or money and my payments from insurance is never more than a week behind.
April 2018
Tracy from Private Therapy Practice
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
4 of 5
April 2018
Carepaths is challenging to learn but high on functionality, if you need full / many EHR features.
Pros
HIPPA compliant. Multiple functions: tele- therapy, comprehensive chart notes, etc. Cloud-based. Software continually progresses / improves / is enhanced. Records are easily downloaded for care coordination with other providers. Good Help feature and tutorials.
Cons
It is not the most intuitive to learn and there are quite a few clicks / steps to use features I need most often.
March 2018
Laura from Laura Thompson, Ph.D.
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
3 of 5
Customer support
2 of 5
Functionality
2 of 5
March 2018
An EMR and claims processing software that is a bit awkward to use.
Pros
The clinical health record works well and it does allow claims processing. It has tried to add new features.
Cons
Claims batching and processing is awkward. The software does not allow you to easily see or generate statistics and reports on practice income, numbers of claims paid, and other data.
December 2017
Laurel from Gypsy Wind Counseling
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
5 of 5
December 2017
I have been using the eRecord for several years. It is economical and greatly improves my effeciency
Makes me much more efficient and effective as a single practitioner.
Pros
I like the ability to find useful templates that easily meet my needs. When there have been no templates available, I have been able to have forms made for my practice.
December 2017
Stephanie from Like You Counseling Services
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
2 of 5
December 2017
It's been a love hate relationship at times. It's too much work to change to a new software but....
Pros
I like that I can submit claims through carepaths. I also like that they have access to hundreds of forms available for clinician use. I also like the free telemedicine included although it isn't as reliable as I would like.
Cons
It is difficult to use and difficult to maneuver. The insurance entry process is tedious and time consuming. The scheduling component is difficult to maneuver as well. Creating user names and passwords for the patient portal makes it not worth the hassle.
December 2017
Dana from Tigard Therapy Center
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
2 of 5
Functionality
2 of 5
December 2017
Hard to learn
Fulfill requirement for electronic medical records
Cons
Format for COMHPA Supernotes; AMHA Supernote 4
Does not make good use of paper. Many blank spots on the form when printed out.
October 2013
Jacalyn from Jacalyn Kelly, LCSWR
Review Source: Capterra
Ease-of-use
3 of 5
Customer support
1 of 5
October 2013
Not worth the money
Pros: I love all of the clinical forms and once you enter the initial client info they are then pre-populated. Once you learn the system it is fairly easy to use. Cons: Oh so many cons... -customer service is almost non-exsistent. It's literally a "hit or miss" when you open a "help" ticket as to if they will respond and/resolve the problem. And don't even think there will be any follow up after the initial response. You have to open a new "help" ticket for any follow up -super, super slow many times throughout the day. So frustrating!!!! -recent raised their monthly rates 12 dollars without any obvious improviements. -inability to edit pre-made forms to suit your needs I could offer more but I think you "get the picture." I will be searching for a new service as the increase is not worth the service offered. I could most like get a much higher quality service for just a little more money each month.