CollaborateMD Software

4.12 / 5 (30)

About CollaborateMD


CollaborateMD is a medical billing and practice management solution that helps practices and billing services of all sizes automate and streamline billing and coding processes. The system was designed to be both comprehensive and user-friendly, with an interface that can be learned by users of all experience levels. The solution is web-based, eliminating upfront and setup costs.

CollaborateMD helps practices in a number of specialties reduce administrative overhead while increasing cash flow. The target audience includes billing services of any size and ambulatory care practices from 1-5 physicians in a number of specialties.

This solution features exclusive Claim Tracking and Claim Control, so users can manage and reduce claim denials. The solution is ICD-10 ready and includes an ICD-9/10 Crosswalk tool. Allowing for unlimited users and offering access from any location, CollaborateMD is a fit for practices seeking an effective PM and billing system with customer support.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

30 Reviews of CollaborateMD

Average User Ratings

Overall

4.12 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(18)

4 stars

(5)

3 stars

(1)

2 stars

(2)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 30 reviews

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October 2016

Micah from Lawrenceville Pediatrics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Quality Practice Management Software

After working on a variety of practice management systems, from the very expensive to the potentially cost-prohibitive, I've found CollaborateMD to be extremely easy to use, as well as afford. From day-to-day tasks like checking insurance eligibility, to in-depth data mining and reporting, CollaborateMD has been an excellent solution for our practice.

Pros

Ease of use/functionality.

Cons

The interface from our EHR to the PMS is uni-directional, and bi-directional would be ideal.

Response from CollaborateMD

Replied October 2016

Thank Micah for your kind words. It has been a pleasure to support you and your business since 2013. With the EHR integration, we are glad your business has found value. Our current integration has saved users hours a day of duplicate data-entry of patient demographics and the automation of creating claims. We are working with your current EHR vendor to allow more diversity with our API integration, to streamline your day-to-day functions even further, in the future. Thank you again for your loyalty with CollaborateMD. Jennifer Wilson Sales & Solutions Manager

June 2018

JOEY from VALIANT MEDICAL GROUP

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

THE BEST MED SOFTWARE

Pros

Collaborate is an easy to use software that is user friendly with many easy to navigate features. Many options on every reporting tab. Patient portal, demographics, financial and insurance information. This program also has auto updates that allows you to choose from the most updated icd10 codes and claim choices.

Cons

The customer service could use improvement. Collaborate requests that you contact customer support through a message center and sometimes with the busy work flow the instant assistance would be more beneficial. If you are working on a report for the practice and need immediate assistance, you have to place the task to the side until Collaborate contacts you via message or via a phone call. They do have a self help option that sometimes needs more assistance with a one on one customer service rep

July 2016

Melissa from Antoniou Family Medicine


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

CollaborateMD is the best kept secret in the industry bar none!

Pros

I can say with confidence from my own experiences plus colleagues' reported experiences with several of the most well known medical billing/practice management systems, that Collaborate MD is the best product among them all. It's the easiest, fastest, most intuitive, user friendly product with unlimited professional support in every area for as long as you have the product. They have one goal, to get their customer's claims paid as fast as possible, and they take it very seriously. They are constantly improving their product with many updates throughout the year which include implementing customer's input to maintain a cutting edge product that is continually evolving. For the price, it's a steal in comparison to other systems. If they ever get wise to what they have, they would charge far more for their services.

Cons

Nothing. Product is exceptional all around and the people are top-notch professionals who know their product and area of expertise.

March 2018

Gianna from Truxtun Psychiatric Medical Group

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Excellent customization abilities within Scheduling and Reporting functions

It makes it easy for staff to understand billing procedures and therefore they can better explain to patients when balances accrue due to coinsurance/copays/deductibles.

Pros

The programming is intuitive and each section of a patient's account, such as patient data and claim data, communicates together (which improves ease of use and decreases labor costs).

Cons

It needs to have bidirectional communication with our EHR, Practice Fusion. Claims are sent from PF to CMD, but patient data is not communicated from CMD to PF, which costs us labor to input the schedule and patient data twice, once in each program.

June 2017

Jackie from Medical Claims Resources, Inc.

Company Size: 11-50 employees


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

If you are a Medical biller, CMD provides all the tools you need to track your claims within the software

I love it. I have all the tools and support I need to get my claims paid. While using CMD, we have increase our clients revenue by a minimum of 15% and some as high as 50%.

Pros

They are constantly improving the software based on what we, the billers, need. Very professional and knowledgeable staff and support is at no additional charge.

Cons

CMD is a billing system. If you are looking for a more robust scheduler and other enhancements you may be disappointed. But as a biller; nothing else matters if you cannot get the claim out the door!

June 2012

Deedee from Sport of Mind


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2012

I am the biller for a psychologist and his assistant. We have a small practice with a high Medicare volume. I started looking for a program because of the rejections from Medicare. I had to do double entry; by creating the claims on a PDF formatted HCFA form to print out on the actual forms and then mailing the claims in. Once they were mailed, my provider had to wait for up to a month for reimbursement of the claims. It was costing us a fortune to create these claims! The system we were using was not meeting our needs when it came to scheduling both of the providers in the office. When we started on April 1st with CollaborateMD we were using 8.3.1 but a recent upgrade brought us up to 8.4. The upgrade was seamless and introduced the ability to assign tasks to other users (which I love!). The implementation went very fast. The data entry took about 2 weeks because I was doing it alone, but since our providers only see about 30-40 patients a week, it wasn't horrible. I did enter every patient from the old system just for the history. The training was through and I felt very supported and still do by our implementation specialist, Amanda. The only hiccup, if you will, has been with a payor denying claims that would not be denied on their own website due to a member ID number discrepancy. The customer support has been wonderful. I call or email Amanda and I get a response quickly if not right away. I have benefitted from this change because I am getting most of my payments by ERA and now submitting most every claim electronically. I only have 1 payor who is not currently accepting electronic claims submission. I am very happy with my choice in this program. My only complaint is I wish we could have done it sooner.

April 2019

Kerri from Own Business

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Collaborate The Cheaper Way To Server A Practice

Collaborate works in sync with Practice Fusion, which is the electronic medical record side, and for the price, it is amazing software. Collaborate MD is a billing software which is low cost and easy for people who are not the most computer savy to use. Though the reports may not be very detailed or designed with special graphic functions they are easy to read and use to follow up on the money, and the customer support is one call away and most of all always happy to assist you. It has proven for us to be dependable and great to work with.

Pros

I love the ability to print multiple charts at one time. When working with accounts where you have to review multiple accounts and print billing for them it is nice to have software where you do not have to do one chart at a time.

Cons

The reporting system is not very elaborate it is very simple and not as detailed as you may like.

July 2018

YASIENIA from DR CHU LE

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

WONDERFUL BILLING SOFTWARE

Pros

Collaborate MD is a dowloaded software program that can be used web-based as well. It also has capabilities for practice management, claims management and intergrated payment processing features.

Cons

So far so good with using Collaborate MD. We have used this software for our medical practice for years and would not even change to any other program.

June 2018

Katie from Chabad of California, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

June 2018

We have been using CollaborateMD for several years and are very satisfied.

Easy and efficient claim submission!

Pros

CollaborateMD makes it easy to bill multiple claims quickly and efficiently. I like that it instantly notifies you of any errors on a claim before it is sent to the clearinghouse. Rejection reports are easy to understand and link you to the claim form to instantly make necessary corrections.

Cons

We honestly have not had much trouble with this software. I can't remember the last time we needed customer support, which is awesome!

May 2016

Carrie from G&G Medical Billing Inc.


Ease-of-use

3.5

Customer support

3.5

Functionality

3.5

May 2016

Review of Collaborate MD

Pros

The reports on the software contain a lot of useful information for A/R follow up, and ease of use. The creation of claims is very easy and simple to use as well. The software is very easy on the eyes, and easy to comprehend. The large buttons at the top are not overwhelming, as I've seen in other comparable medical software systems.

Cons

The inability to see a payment and where it was applied can be difficult when speaking with a patient, and they ask "Where did my $100 apply to?" which would require you to add up each of the applied portions of the payment. Sometimes system slowness can be an issue when trying to add new claims and patient demographics.

August 2018

Amanda from Smallmon Family Medical Clinic

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support