EHR 24/7 Software

3.61 / 5 (57)

About EHR 24/7


Founded in 2000, Office Ally’s EHR 24/7 is a standalone, web-based electronic health record (EHR) for all medical specialties. The solution is ONC-ATCB certified and HIPAA-compliant and offers users secure login and data storage. EHR 24/7 is also Meaningful Use Stage 2 certified.

Users have access to a multitude of features, which include customizable templates and SOAP notes, patient follow-up reminders, e-prescribing and laboratory integration. Healthcare professionals can use the e-prescribing feature to send prescriptions electronically to the pharmacy of a patient’s choice.

Providers and their patients can also access Patient Ally, Office Ally’s online patient portal, free of charge. Patients can view their medical records (including lab results and visit notes), request appointments and medication refills and communicate with their healthcare professionals online.

Office Ally EHR 24/7 also integrates with several dictation platforms, including Dragon, allowing users to seamlessly dictate and attach sound files to patient charts.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

57 Reviews of EHR 24/7

Average User Ratings

Overall

3.61 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(17)

4 stars

(17)

3 stars

(9)

2 stars

(7)

1 stars

(7)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 57 reviews

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December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Wonderful EHR for chiropractors!

Pros

This software is very easy to use and the features are endless. I really like the fact that it's a cloud based system so I can log on to my EHR system and edit/view notes whether I'm at home, the office, or in a different country - this also becomes very useful when there are multiple providers using the system. The fillable fields are also very easy to customize and there is a feature where you can duplicate previous notes if the changes from visit to visit were minimal. This made notes SO EASY! Office Ally also partners with a 3rd party merchant service called World Pay. Their rates were the lowest I could find, the customer service was good, but more importantly, it allowed financial information to be directly routed into the Office Ally program for each patient. Very nice to keep everything within one program! A billing specialist friend also said that out of the many EHR systems she's worked with, Office Ally is the most user-friendly on the billing side of things. Other benefits - Office Ally doesn't costs much, so no big financial commitments up front with some of the other softwares, and you can cancel whenever with no penalty. Included in that monthly fee is an optional scheduling program (for admin staff to use) and a patient portal system. There is also an appointment reminder feature that you can pay extra for. BE CAREFUL if you work with World Pay though - they offer a 3-year minimum contract only, so there is a hefty fee if you cancel with them earlier then that.

Cons

I thought that the patient portal wasn't very user-friendly. I found that it was difficult to get patients to comply with setting it up

August 2016

Traci from Bluestone Counseling LLC


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Great product, highly recommend

Pros

It's so easy to use and it's free!!!! Submitting claims is very simple. If there are any issues with my claims resolving them only takes a couple steps. I can see everything I need to for each claim saving me lots of time. I no longer have to spend time on the phone with insurance companies I can just see what the errors are on my claims and correct them easily and resubmit without any hassle. They offer free support anytime I have any questions, there's always somebody there to assist me. The interface is very user-friendly I have tried other software programs and they're interfaces were outdated and difficult to understand. I have enjoyed office alley so much that I have actually purchased their EHR/24 system and I also use their practice mate, reminder mate, and patient ally Modules as well. It makes managing our 13 therapist practice very manageable.

Cons

because the system is web-based if there are any technical difficulties or updates taking place it prevents us from completing our work online at that time but this has rarely been an issue.

It would be nice to have a phone or tablet application when being away from the computer for easier access to appointments and patient records.

July 2018

Joseph from Life Counseling Services

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great for Insurance Clearing House & Health Records

Pros

Office Ally functions as 2 products, EHR & a clearing house for insurance claims. As an EHR it works sufficiently. As an insurance claims clearing house it is outstanding. Office Ally works independently with different EHRs online and can be calibrated to accept claims directly from the EHR you use. It takes a few phone calls to your EHR and see if Office Ally clearing house is available. If your EHR does not calibrate to Office Ally, you can set up an account independently with them and login to file claims via the Office Ally website.

Another positive as a clearing house is if the claims are for private insurance like Blue Cross, Aetna etc. it will cost the provider nothing. If the provider is submitting claims for medicaid recipients they have a one a month fee. This all depends on the provider and who they accept as a client.

Cons

The user interface on Office Ally is slightly confusing. A user can get confused at times because the options the user interface gives is a tad overwhelming. Another downside is the rejection codes they hand out. The good side though is you can call Office Ally up and they will guide you through the codes and issues.

February 2018

James from Milestone Group, LLC

Company Size: 1 employee

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

February 2018

Poor quality and incompetent support help

I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs. Here are some examples of what I;'m talking about.... 1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead. 2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air. 3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it. Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Pros

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

Cons

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

February 2018

Mark from Myers Counseling Group

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

Nice billing system.Does the job

This is a solid program and once you get used to it works well. I have found it to meet the needs of my practice.

Pros

It is a free product that holds its own, Not a lot of bells and whistles but does most tasks that I need. Customer support is there when you need them. Sometimes difficult getting through to them but you can always email or set up a time to meet. I have found it to be very reliable.

Cons

Customer support is good but not always easily accessible. The reports are limited and somewhat cumbersome. The user has to go through several tasks to get the report they need. Also, some limits with types of reports you can pull up.

December 2017

Jonathan from Jon Newcomb Counseling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

This is a tool that I use constantly for charting progress notes and treatment planning.

Makes charting and other daily tasks easy to do.

Pros

User friendly, easy to track documents and notes. I supervise two mental health clinics, and often am not able to physically be present at my satelite clinic. With EHR 24/7 I am able to track activity, DA's Treatment Plans, and other documentation in real time as I am consulting with supervisees.

Cons

I have tried repeatedly to set up automated payments so that the monthly enrollment fee is automatically taken care of. I had it set at one point, but now have to pay manually each month.

November 2017

Cathy from Sirius Medical Billing,LLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

My providers use EHR to create keep pt notes and create visits

It was a great introduction, 15 years ago, to electronic billing softwares. Office Ally keeps up with updates and upgrades at no cost. Customer service is good

Pros

It allows providers to template notes, create good notes access insurance guidelines and create visits the biller can then bill out. It connects to the Practice Mate the billing software. It is inexpensive. Posting, creating statements is easy, Great reports

Cons

The auto posting feature needs work to truly be an auto post. Sometimes the paper work gets lost at Office Ally.

July 2016

Geoff from Centerpoint Counseling


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2016

Office Ally Review

Pros

The support staff try to be helpful. The clearinghouse works well enough for our small group of 6 mental health therapists. The price is almost free.

Cons

EHR is not really designed for mental/behavioral health environment. The EHR program is better suited for a medical practice, not mental health. The integrated SOAP note cannot be altered. Treatment plans are not integrated. While form-templates can be created, it takes a lot of time to make changes. We had to wait two weeks for OA to make minor changes to a template; the process remains cumbersome. The program has a lot of time wasting glitches: just last week the scheduler didn't work, forcing us to schedule manually. Last year, OA duplicated all our providers and it took over a month to link providers and schedule back together. It was a nightmare. We are currently looking for another program.

July 2017

Tisa from Nevaeh Management

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2017

Office Ally User Since 2015

I like office ally and I use it for all my billing clients. I have also signed up a few providers on it as well. I think the accounts and reports could use a little tweaking, but overall I am pleased with the program.

Pros

My providers and I like the fact that this program is affordable and includes a clearinghouse. Some areas are user friendly.

Cons

I have had a few issues with information missing from the 1500 forms once they reach the payors. This causes the providers payment to be delayed because the claim has been denied.

June 2018

JOEY from DR CHU LE

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

Dated but simple to use.

Pros

It is very simple to use for the user. The process is very streamline and clear. Would recommend for simple single practice. Is a main clearing house for many carriers. Free to use!

Cons

Very outdated compared to the new programs that are available. Not many functions within the program. Reporting options are very limited. If you have a busy multi provider practice would definitely look into a different system.

April 2018

Latrice from Advanced Healthcare Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I mainly use this software for filing patients claims and checking Medicare payments.

It's so much easier and less time consuming filing claims electronically and less chances of having claims rejected.

Pros

What I like most about using this software is that it's convenient and free. This software stores patients information to be pre-filled into the HIPAA form saving time it takes to file a claim. Another plus is it allows you to file the claims electronically and it checks for accuracy before the final submission.

Cons

Once you complete a claim you have to print it right away for your receipt or else you won't be able to retrieve it later.

August 2017

Kegan from Cornerstone Christian Counseling

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2017

Overall, a really good experience

Easy access to hundreds of clients with a program that is compliant with standards for our industry.

Pros

To be able to access a low to no-cost EHR is such a gift for our small business! We are grateful for he awesome customer support tream when we get "stuck" too

Cons

Having a mobile-friendly version would be AMAZING! It is challenging to use on mobile devices at times.

September 2016

Kara from Miles Family Medicine


Ease-of-use

1.5 of 5

Value for money

4 of 5

Customer support

1.5 of 5

Functionality

2.5 of 5

September 2016

Great for start up, but not for growing practices.

Pros

For a small office of 1-3 providers and just a few office staff, this software has been good. Since it's free, we were able to start a practice with relatively low overhead. I like that it's cloud based and can be accessed easily. The look of the visits tab is clear and easy to understand. Creating claims is easy because you can click boxes to add line items from your custom superbill. Your biller will have to know when to check for modifiers, codes, etc. There is no scrubber with this software.

Cons

The website seems to delay or go down too frequently, slowing down the billing process. Also, the ERA adjustments post twice randomly. I do not like that you have to have several tabs open to look at one patient's account. It's very difficult to look up family balances. The statement generator is very basic and has very few filters. They also do not print in alphabetical order making it difficult to put statements in the same envelope of the same household. Reporting is difficult and not at all clear or intuitive. You basically set filters to make a list. Reporting could be much better.

September 2018

Jesus from Nonsurgical Medical Group

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Practical and very easy to use

Pros

I really love the way each patients profile is set up. It is literally a patients file electronically, everything from medications and prescriptions and xrays all in one place.

Cons

Sometimes the site loads slowly and can be frustrating but its rare when that happens. Not a real big deal to be honest.

August 2018

YASEN from VMG

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

OFFICE ALLY

THE BILLING ASPECT OF THIS SYSTEM IS VERY EASY TO USE, HOWEVER THE PATIENT ASPECT COULD USE SOME WORK

Pros

LOW ON COST
OFFERS ALOT OF FEATURES FOR PATIENTS AS WELL
ABLE TO ACCESS ANYWHERE SINCE IT IS WEB BASED
EASY TO NAVIGATE THROUGH DIFFERENT MODULES
GOOD FOR OFFICES 5+
COMMONLY USED EHR SYSTEM

Cons

SERVERS CAN BE SLOW SOMETIMES BUT THAT COMES WITH BEING WEB BASED
THE PATIENT PORTAL IS NOT AS EASY TO NAVIGATE THROUGH

April 2016

ANDREA from APEX COUNSELING SERVICES, LLC.


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

2 of 5

April 2016

3 year user of Office Ally.

Pros

The scheduling feature is very user-friendly. Reason's for visits are able to be customized and color coded. Multiple providers are able to be added as well as different offices. Individual providers are able to have log-in information to view Office Ally as well. Their permissions can be customized by the security administrator. The claims awaiting batch feature is great if a quick-fix needs to be made before it is sent off!

Cons

Some of the templates under a patient's account is irrelevant to our scope of practice and unfortunately cannot be modified.

August 2018

Fenardz from Nightgale hospital

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

It can operate 24/7 just as its name.it is easy to learn it use and use it as well

Ehr 24/7 is generally great has it has enabled wide coverage. It is easy to use and integrates nicely

Pros

Easy to use and set up.well integrates in other departments e.g. pharmacy. It has a wide coverage since it operates both remotely and physical

Cons

It is an expensive software not affordable by small facilities.customer support is not fully relaxant as it is slow. One require some IT knowledge to operate it

June 2016

Cynthia from Valley Psychological Group


Ease-of-use

4.5 of 5

Customer support

1 of 5

Functionality

4.5 of 5

June 2016

Easy to use, affordable option.

Pros

EHR 24/7 features easy customization features and can be tailored to fit each clinicians unique needs/wants.

Cons

Customer service is not the greatest, reps seem uninformed or "guessing" a lot of the time. 3 out of 5 times they have no solution to offer. Also, servers can be slow at times rendering the system "dead in the water" as we call it.

November 2016

Opel from Natural Recovery Massage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2016

Very useful

We have been using office ally as a PMP and a clearing house for over 8 years. It is a great program and you cannot beat the price.

Pros

Its free and not hard to learn.

Cons

It could use some updates to the accounting portion of the program.

January 2019

Carol from Evans Family Chiropractic

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

2 of 5

January 2019

Decent EHR

Good value EHR.

Pros

Cloud based EHR. Can do SOAP notes and create claims. Has built in note templates. Works fine for my small office.

Cons

No reminders of notes that need to be signed off on for the day. The built in note templates need improvement. Only small files can be added onto a patient. Not the most user friendly and sometimes loads slow.