Eyefinity OfficeMate Software


 

Eyefinity OfficeMate is an on-premise medical practice management solution that can be used for specialities, such as chiropractic, ophthalmology, optometry, pediatrics, radiology, substance abuse and speech therapy. The solution helps users to automate daily tasks and manage patient information.

Eyefinity OfficeMate enables patient scheduling and provides information related to last appointment, cancellations, balance and provider details, by day or week. It is an ONC-ATCB 2014 compliant solution that offers patient/insurance billing, electronic remittance advice (ERA), mass product updates, general ledger integration and customizable financial and business analysis reporting.

Eyefinity OfficeMate allows practices to process refunds and payments through integration with Total Merchant Services. Users can also set preferences to print patient’s contact number and date of birth on contact lens or spectacle prescription. It provides a patient center feature where practice managers can view insurance and patient balance related to a particular patient.

Support is offered through email and through an online portal.

 

Eyefinity OfficeMate - Appointment scheduling
 
  • Eyefinity OfficeMate - Appointment scheduling
    Appointment scheduling
  • Eyefinity OfficeMate - Patient information
    Patient information
  • Eyefinity OfficeMate - Eyewear order
    Eyewear order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

23 Reviews of Eyefinity OfficeMate

 

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Software Advice Reviews (5)
More Reviews (18)

Showing 1-5 of 5

Cory from Active Body Chiropractic
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Simple system to adhere with a growing practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Awesome program for the price. Keeps up with the high demand of our growing practice. Highly recommend to any practice looking for a simple, but effective solution.

Pros

Easy to learn, teach and use. Simple point and click features. Accurate data. Unparalleled customer support.

Cons

Setting up took a little time, but well worth it. Customer service was there every step of the way.

Review Source
 
 

Daniel from Cornerstone Vision Center
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Most dishonest company I've ever dealt with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

few things to say excite its expensive and tech support is trash. I like the calendar function. That all

Cons

I've use office mate for 8 years and been a very loyal customer. I wanted to host a office mate in the cloud. I am very disappointed in their dishonesty. I originally asked for the ability to keep my officemate and exam writer and to be able to go in the cloud. Their staff member did not inform me that a server hosting option existed and just offered me your new program. I feel cheated out for a poor training and was mislead. The poor mismanaged and incomplete training was not worth. I was told if I paid the training it was at no risk, because I would receive an Amazon card in return. I felt I had nothing to lose. I guess I was wrong. I hope you reconsider.

Review Source
 
 

Nick from Busby Eye Care
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy to use, smooth functionality, updates and customer services could be better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall it's a very good Optometric EHR. Our office has been using it for 5+ years and have been happy for the most part.

Pros

It's very easy to navigate through the medical charts and product orders in OfficeMate. It functions very efficiently and allows me to chart quickly and accurately while still interacting with patients.

Cons

Updates don't happen automatically. They have to be done manually and there are quite a few throughout the year. Their customer service is great for easier issues, but some tougher to solve issues require knowledge of the system that many of their representatives struggle with. This is also not a cloud based system, so you must keep a server on site.

Review Source
 
 

Tessa from Glendive EyeCare
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Over all happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over all i'm happy with Officemate. Although our office does not use it to its full potential and feel like what we do use could be stream lined a little bit.

Pros

Customer Support is awesome! Hold times can get a little long but over all very helpful.

Cons

Having to click on 3 different screens to get a full picture on patient orders.

 
 

Christopher from Mississippi Eye Care Associates
Specialty: Optometry

July 2016

July 2016

Fairness is great of being brief is better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The detail and thoroughness. You can be very specific. But you often have to enter the information twice.

Likes Least

A lot of clicking in the electronic record portion and redundancy entering information

Recommendations

Reduce the redundancy. For instance if the doctor selects an exam time in exam writer then it should transfer over to OfficeMate. In examwriter having to enter information twice should be removed. Minimize some of the clicking in selecting boxes would be good especially for normalcy.

 
 
 
Showing 1-18 of 18

Cila from South Georgia Eye Partners
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Working With Officemate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The exam writer was easy to perform. Like how that is easy to find and search codes

Cons

I do not like how hard it is to set up Officemate. You feel like you have to do so much for something so easy.

Review Source: Capterra
 

Amy from Pro View EyeCare Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Could learn from Revolution EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The only value of OfficeMate is that we are not using paper charts.

Pros

Not a whole lot, it has a lot of room for improvement.

Cons

There are too many things to list. The report availability is not great. The inventory control is too much work. I could go on for days.

Review Source: Capterra
 

Julie from KVC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Very cumbersome for users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not much to say there.

Pros

Nothing in particular but there are too many steps to do anything. Poor tutorials for new users. It just isn't user friendly

Cons

Customer support needs improvement. Most of the time when calling support the person states it's a come tuning problem and we will put a ticket in to resolve. They never do.

Review Source: Capterra
 

Jennifer from Anaheim Hills family optometry

July 2018

July 2018

I work in a Officemate daily. In the past year I have become quite efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I love the demographics in regards to the patients. So many details you can record which becomes quite helpful if you are runny a specific query. The reports are good, easy to find and print. The permissions are great.

Cons

I am frustrated that I cannot go to patients from the schedule...I have to X out of schedule and open patients then X out of patients to get to schedule.

Review Source: Capterra
 


May 2018

May 2018

Occasionally frustrating, but overall a decent experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can schedule patients and claim jobs easier.

Pros

It's partnered with VSP, so a lot of the info you need to see patients and make claims is already there for you. The UI is OK too.

Cons

Buggy, crashes often, uses a lot of RAM. Needs to be updated constantly. Database size can get kind of hard to manage.

Review Source: Capterra
 

Matt from Westin

April 2018

April 2018

For an all in one program it really does come through for what you need...mostly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
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Pros

I like the fact that the software is all in one. You can do multiple things here...it reminds me of how quickbooks works. I wouldn't be surprised if quickbooks is somehow integrated here. The ease of use really works for me and is very simple to understand.

Cons

What I do not like is the reports. I cannot get what I need. The upgraded version is a little better. Besides this little set back the program is great.

Review Source: Capterra
 

Elise from Bella Optical

April 2018

April 2018

User friendly patient management system that meets all your basic needs and then some.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great Customer Service (with Maintenance Agreement)
Easy to Navigate
Great Database for tutorials and training
Paired with ExamWriter, it makes billing and coding fool proof

Cons

After each new update there are lots of bugs that need to be worked out, these bugs take quite some time to get sorted.
Updates have to be done manually on each workstation
Expensive if you want to use their cloud service, otherwise you're stuck with keeping a server on site

Review Source: Capterra
 

Melissa from Envision
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

I personally loved using OfficeMate at my previous practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use with this particular software was amazing. I enjoyed the fact that it would talk to certain insurance companies for insurance claims and the ordering of glasses.

Cons

I feel that this program could talk to more insurance companies to be able to make the eaves of ordering glasses more simplified.

Review Source: Capterra
 

Shari from Wake Forest Family Eyecare

February 2018

February 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product allows our office to see patient demographic and exam information all in one place without having to log in to multiple programs when speaking to a patient.

Cons

When there are issues that need extra help the 1st tier customer service doesn't generally know anymore than I do how to fix it and I have to wait for them to expedite it up to 2nd tier in order to get an answer. Issues happen rarely but when they do it has to go to the 2nd tier every time.

Review Source: Capterra
 

Ashley from South Georgia North Florida Eye Partners
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

While working with OfficeMate, I had a great experience. Everything was easily accessible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The layout of the demographic page for the page had all options there. I was able to look up glasses, balances, and insurances all in one screen.

Cons

The only con I ever had with the program was the complexity to find certain items. I had to click on several tabs to get to certain items in the program.

Review Source: Capterra
 

Tish from Wake Forest Family Eye Care

January 2018

January 2018

LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything, it works together seamlessly to bring our office together so we are not chasing after each other for diagnosis' and prescription information.

Cons

Customer Service department could use some Chick-fil-a training for sure. They do not always have an answer and are quick to pass the buck.

Review Source: Capterra
 

Lynn from EnVision Family Eyecare, PLLC

January 2018

January 2018

Great program if you don't mind working around their fixes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software connects the front and the clinic so that information is easily shared by everyone in the office

Cons

Seems to be very glitchy. The fixes sometimes cause issues in other parts of the programming and the customer support you reach usually knows less about how to fix it than I do and I have to be called back later so that they can escalate it and move it up to 2nd tier help.

Review Source: Capterra
 


December 2017

December 2017

Overall I feel like the OfficeMate product is a pretty good product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us to run our office on a daily basis.

Pros

I love that it is super easy to enter in new patients and pull up information about their recent visits. Also having the ability to link family members to each other makes it super easy when making appointments for multiple people in a family.

Cons

The constant updates and little glitches that the updates are supposed to fix seem never ending. Most are simple little things that do not deter you from being able to complete your job and do it well, but can sometimes be an annoyance.

Review Source: Capterra
 

Rene from St Charles Vision

November 2017

November 2017

One of the most complex software ever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

n/a

Pros

The only good thing about this software is Customer support is excellent. They have a great team of caring individuals who know the product is bad.

Cons

Options selected in one screen do not translate across the software but need to be re-selected. Data that relates to an entry in the software does not fill in for all areas of the software for that entry where it is required but you need to re-type it in to all areas to be effective. Reporting has a toggle built in to correct known reporting errors instead of fixing the errors this includes errors associated with financial transactions. They build in "work-arounds" for known financial transaction errors instead of fixing the error. The software does not have a simple build reporting to pull from any part of the database but has multiple options canned in that you don't need while others you need are missing. Instead of being able to create a custom report from any part of the database you have to play around with the canned report options that might be limited to data you're not looking for.

Review Source: Capterra
 

Mark from Mark A. Judd, OD PA
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Nightmare: Software is full of bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.

Pros

Cost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.

Cons

Moving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in.

Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present.

Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs.

AVOID THIS PRODUCT AT ALL COSTS.

Review Source: Capterra
 

Paul from Tallahassee Eye Center
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A system that has been around for a long time. Easy to use and fields are common sense placement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to perform all the daily functions of the optical with exception of inventory maintenance. If that ever gets corrected, it will be an unsurpassed program for offices.

Pros

Simple layout. The system is designed for ease of use and does not take much training to have someone new step up and use it. Processing orders or patient information is seamless. The ability to glance at previous work is a benefit.

Cons

inability to fix inventory issues. There is nothing from office mate that can correct an input error. Something that should be as easy as a line of code and should be a known bug can not still be a flaw after many years. unfortunately, it is.

Review Source: Capterra
 

Fred from Brecheen Vision

October 2015

October 2015

Can I get my money back?

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros - works OK for scheduling, billing, and the like.
Cons - you better not have a problem - Customer service is rude, and many times will not get back with you unless you send an e-mail. Phone access is only when they call you.
Updating to ICD-10 has been nothing but a pain ! I think they could have gone about this whole process better. The staff constantly complains about this system - of course they use it mare than I do........

Review Source: Capterra
 

Sazzadun Nabi

August 2018

August 2018

Product Quality
Quality
Source: GetApp