About Genesis Chiropractic

Developed for chiropractors, Genesis Chiropractic Software by Billing Precision is a web-based solution that offers EHR, scheduling, billing, and documentation within one integrated system.

Genesis is ONC-certified and comes with tools for EHR/SOAP documentation. The program uses proprietary technology that automatically creates tasks for users to correct issues without running detailed reports.

Compliance Monitoring systems are built into one workflow and managed from the single program. Claims that need attention are immediately identified to the staff, and users have access to the total number of tasks needed to maximize collections, patient retention, and compliance.

The software is cloud-based and compatible with Mac or PC operating syste...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

172 Reviews of Genesis Chiropractic

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(85)

85

4 stars

(67)

67

3 stars

(16)

16

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 172 results

May 2018

Dr. Pilar from The Chiro Health Spa of Ramsey

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

We've been with Genesis for over 10 years, need I say more? Consistent confidence in their service.

In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections.

Pros

Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away.

Cons

The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :)

August 2016

Michael from Total Health Chiropractic

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2016

Warning: Be Careful What You Ask For...

My overall experience has been ok. I was a little disappointed that when we took our billing in house that the system was not compatible with other clearing houses. I actually thought about leaving this software platform for another because if was priced a little cheaper and had better ease of use.

Pros

Lot of features. Can create a compliant note. If you don't have a good billing person in house it does provide a good platform to get you up and running quickly.

Cons

The system too many features and use of the system can get really confusing. I hate the training videos. The training videos are very slow and take too much time to watch. It would be more valuable to have a training seminar in a physical location that could answer all of your questions live and also have the presenter get you up and running.

May 2018

John from Advanced Spine and Posture

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2018

The team gives great customer service.

It's practice management tools are second to none that I have used in the past. I have used Practice Fusion, ChiroTouch, and others. This is the most robust software that I've used.

Pros

The vast number of features and customizations and custom reports we can have it generate. This is also my con because it's almost too much and it isn't intuitive. I compare Genesis to a PC with windows or Android. It works well if you have a high level of knowledge and know how to manipulate it. VS a Mac or Apple that you just open up and it begins working, you don't have to be an IT specialist to get the most out of it.

Cons

The vast # of customizations. It's been over two years and i still discover tools that I didn't know existed. Perhaps it exists but i never saw it, but a complete manual helping to set up, teach new employees and customize to fit a growing or changing practice without having to open tickets all the time.

November 2019

Kate from Revive Chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Genesis is a great asset to any chiropractic office

Pros

I like the variety of functions the software offers. I was easy to learn the basics for my job, and I enjoy seeking out the billing team to learn more about the features and functions of this software.

Cons

Sometimes I lose the headers of columns when I scroll down a page which makes it hard to remember what each column is when looking at totals.

July 2016

Jennifer from Therapy Billing

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

July 2016

Billing agency

I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab.

Pros

Does have access to all the information I need. Internet based is super so I can access the account from anywhere.

Cons

Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.