HENO Software

4.63 / 5 (16)

About HENO


HENO is an integrated, cloud-based solution suitable for physical therapy/rehab and speech therapy practices of all sizes. Key features of the system include electronic medical records, medical billing software, and patient scheduling software.

Centralized patient data and digital file uploads give users a complete patient overview. Data is securely entered, saved, and accessed from any device. Financial reporting allows users to view financials, appointment trends, no-shows, and cancellations. Automated payment postings and custom automated email reports are also included in the billing software. Customizable scheduling is available for multiple facilities, doctors, and providers. Integrating with multiple locations allows users to access patient profiles, manage check-ins, set recurring appointments, and view daily patient appointment lists.

The Professional Plan starts at $150/month/provider and is available on any iOS device.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of HENO

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-16 of 16 reviews

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May 2019

Mike from Flex physical therapy, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Heno Is awesome!

Heno has been an amazing software and EMR system to work with. Their customer service is top notch and their responsiveness to questions and issues has also been superb. The system is easily customizable to your individual practice needs. The billing portion has been excellent and has decreased my need for a biller by saving me over 30 labor hours per week. This has allowed my staff to focus on other issues and be more productive and has allowed me to lower my labor costs. This system has provided an End to end a solution for my physical therapy practice scheduling, documentation, and billing. Excellent system!

Pros

I have been really impressed with the overall functionality of this software and how well it has integrated with my practice. I have looked at other EMR’s and Heno has hands-down been the best. It is easy to use and quick to implement. I found that my staff picked up the use very well. I really like how well the support has been from Heno. You are able to customize it to your individual practice needs very easily and the support team has always been responsive to questions and issues with in 24 hours. I would highly recommend this software for any physical therapy practice.

Cons

There really isn’t anything that I liked least about this software. The only issue I found was during the on boarding of the software, the training was a little hard to follow at first. But the support team did a fantastic job of helping me through this .

February 2019

Katie from Hohman Rehab and Sports Therapy

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

The ONLY TRUE all-in-one software for the PT/OT/ST industry

Check out a demo and see for yourself.

Pros

1 login for everything you need to access to run your business, causing ease of use and better overall employee utilization and less room for data entry issues, etc. Built on a platform that far exceeds the competition - no blackout hours/days...like many have recently experienced with WebPT and Clinicient. The entire flow of the system makes sense and is easy and thorough for all members of the staff.
Amazing customer support if you get stuck...available easily through email, phone or they even have plenty of resources to figure it out on your own if you're that type of person.

Cons

Switching to a new software always presents a learning curve, but the support team holds your hand the whole way until you and your team are entirely comfortable.

May 2019

Damon from Asheville Family Fitness & Physical Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Excellent EMR for multiple service / revenue stream practices. Billing module needs streamlining

Overall, a very robust and user-interface friendly EMR for medium to larger Physical Therapy practices, particularly if they offer additional wellness services. Considering that, I strongly recommend it to the right practice.

Pros

The all-encompassing structure of HENO allows our Physical Therapy, Aquatics, Fitness, & Wellness practitioners to enter & track clients, manage their attendance & payments, and even marketing. They have AMAZING customer service too! Plus the husband & wife team owners / founders are intimately involved and using it every day in their clinics...not to mention they're just nice people!

Cons

Billing, for sure. This is the 3rd EMR we've used and the processes and steps to complete fairly routine, basic tasks take more steps and more time than any of the others did. BUT support has been great in TRYING to help us find solutions, but unfortunately their most common response to our inquiries is, "Well, the system just doesn't do that..." I will say that they are VERY receptive to feedback and making updates and changes reflecting user input.

August 2017

Christopher from Physio Physical Therapy and Wellness

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Finally faster than Paper Charts!

I highly recommend Heno.

Pros

I love that it is built for outpatient therapy. I love that they thought ahead and included marketing, analytics, documentation, billing, etc. It is an all in one system! There is even a General Store for cash based services. The support has been amazing, the system is constantly improving. There are updates about every week. I was hesitant to bring my practice on to an EMR, but it has been a good transition and also allows staff to access everything from remote. It is customizable and helps your clinical staff track visits, auth's, etc. Documentation is FAST. Very efficient. I highly recommend Heno.

Cons

There are very few cons to the system. The systems are constantly being refined and improved whenever any inefficiencies are found.

March 2019

Desiree from Rehability, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Look No More!

Pros

HENO is user-friendly and offers many different functions such as documentation, billing, marketing, scheduling etc. Customer support is always very helpful and quickly responds to any question we ever had.

Cons

Recommend updating videos with any new changes. Also having a quick glance option to track number of visits/cancellations when scheduling (multiple) appointments without having to go back and count on a separate screen.

August 2017

Katie from Siskiyou Physical Therapy

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Heno is making it possible for us to open in other locations!!!

I love how automated everything is. As a owner I now have more time dedicated to growing my business!!! Its been a huge time saver.

Pros

Heno makes the difficult, easy! As a clinic we are so much more productive after implementing Heno! Auto posting all our insurance payments is one of my many favorite features.

Cons

The only con I can think of about Heno is that it is fairly new. Anytime you have a new product/system you will have a few things to work out. That being said we have not had many issues. Everything has gone pretty smooth!!!

October 2017

Tabitha from Physio Physical Therapy & Wellness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

This software has a lot of flexibility and has my day-to-day much more manageable.

Pros

It cuts down tremendously on the amount of systems used to track clinic appointments and billing data. Before Heno we were using three different programs to keep up with our daily appointments, and billing. Now, everything is in one place. And, the customer service is prompt and very helpful.

Cons

The reports are still a little clunky, and disorganized. There are still occasional bugs that have to be worked out.

December 2017

Cherie from Rehability

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Love the customer service, easy to use once you learn.

Have never used a therapy product, but so far after all of the trials with other software this is the most user friendly.

Pros

Solving issues is very easy. Customer service is quick and responsive to suggestions and updates. It is easy to use once you become familiar with the program.

Cons

Would like to see the training videos updated, so it is step by step. Maybe a training booklet could be created to help out prior to going live.

October 2017

CHRISTIAN from Synergy PT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

Switched from big corporate to great Start up.

Yes

Pros

Auto posting of income makes collections easier. Allows for stream of consciousness report writing.

Cons

Growing pains with the software having to update and change with a new software system. HENO does take some getting used to and navigating the software is not always intuitive. I have emailed support and they fix things ASAP, so if you have an issue they are on the spot.

October 2017

Mindy from Kauai Therapy & Wellness

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

I would not use anything else.

All in one- increased revenue, decreased payroll.

Pros

All in one, only ONE log in for everything! - LOVE the billing side!
Am confident that a pt visit will result in a claim ie; no lost or forgotten fee slips!

Cons

the LOoooong Evals ( I want to know how to shorten these up) - can I create my own EVAL form/quick screen?
I have alot more to learn about this systems complexity.

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