MEDENT EMR/EHR Software

Integrated, highly customizable EMR/PM

I'm an urologist. Like any EMR/PM it has it's limitations and 'wish for' features that need to be updated - unfortunately EMR vendors have to devote a lot of time to developing/managing Medicare compliance with incentive / quality of care rules instead of focusing on useful features. in the big scheme of things, this EMR/practice management system does all you need it to do effectively and without major problems. Technical issues are rare and are immediately addressed. While I was concerned that there is no 24/7 customer service prior to signing with them, there is really no need for it (but they do have emergency response in case of problems though they don't advertise it).

Pros

Great US based customer support
No major bugs - well integrated with billing; full range of options
Highly customizable - it helps to be technically aware to take advantage of all the things that are possible to do with it.
Clean straightforward design
Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc.

Cons

Some interfaces and features need to be updated to 2018 - minor issues mostly.
It's a flat design with no pop-up windows or tabs for different accounts; need to open separate windows for each patient.

MD

Overall very satisfied with this products & when compared, always found that we were ahead in functionality & low in cost compared to other system. Product paid for itself withing 1 yr of immplementation. Improved productivity by 50% by 2nd year.

Pros

Very cheap to run. 5 providers with 15 work stations in the office with complete EMR & billing system costs. Excellent support. Very conscios about practice cost. Exellent help in meeting meaningful use & other quality matrix.

Cons

1. Poor weekend support.
2. Updates are slow to come
3. Programming errors are slow to rectify.
4. Prescription writing has deteriorated recently, slow to improve functionality

I have used different Softwares & Medent has been the most efficient, thorough & easy to use.

Pros

It makes EMR/EHR work seamlessly. From registering a patient to appointments to Superbills & reports each process works perfectly with each other.

Cons

We found that some reports that we needed were not available to help follow up on accounts receivables.

excellent EMR

IT IS VERY GOOD OVERALL BUT THERE ARE SOME FEATURES THAT SHOULD BE UPDATED

Pros

EASY TO USE
VERY UNDERSTANDING
MAKES WORK EASIER

Cons

THE USE OF CAPITAL LETTTERS
IMPORTING PICTURES SHOULD BE EASIER
AND MEDENT MOBILE NEEDS TO BE UPDATED AND HAVE MORE FEATURES

Medent

Pros

Ability to interface with the hospital. Ability to set up a patient portal for appointments and connections with patients.

Cons

This system seems to be way overpriced than other EMR/EHR systems. Customer service could be more responsive.

It was fairly user friendly and worked well in our office

Pros

Once the user became familiar with the program it was very easy to schedule, adjust and create user records relating to medical procedures.

Cons

There is a bit of a learning curve with this SW because there were so many features. Especially when you had to send procedure scripts to different facilities. This is an area for opportunity.

Easy to Use and Nice Flow

Pros

This software was much better than our previous Medical Mastermind. The ease of flowing from page to page and customization.

Cons

The thing I like least is that when you need customer support you need to wait for a call back which can be an inconvenience in an emergency situation or if you are in and out of the office.

Don't buy this if you want support when you work

To top it all off they think you can learn everything by watching and don't offer you any handouts. Minimal training time, "everyone else does just fine with just a few hours of training"

Pros

The reports are ok, you can print out providers schedules so that you can remember to tell staff to cancel the appointments, you need to cut and paste in to a word document so that you don't waste paper and so that you can change the size of the font so that it is in a size that can be read because everything that prints out is microscopic.

Cons

Support! They only work bankers hours. Not before 8, Not after 5, not during lunch, not on the weekend or holidays. If you run a healthcare business this is not the EMR for you. And forget about scheduling - This EMR was not designed to make it easy to adjust an ever changing provider schedule. The prescriptions are a joke. No easy way to keep track of what's filled. Multiple mistakes are made. when a refill request comes in at first glance it looks like the prescription has been filled already. Very dangerous.

User since 2006

Pros

The system is user-friendly and customizable. Telephone support is quick and helpful.

Cons

Our practice has had trouble recently with some of the hardware provided by the vendor. Obviously, this is not a problem directly caused by MEDENT.

Medent is not a software I would recommend, too many issues.

Pros

This software is easy to navigate and use. Charting and treatment planning are simple and requires no training.

Cons

The system would crash and freeze daily , several times a day, technical support did not know why and would take several hours before coming back on, was not reliable to use.

Very unsatisfied and will be switching

Avoid at all cost

Cons

Costly, poor customer services, staff has no clue what they're doing, and their incompetence has cost me thousands of dollars at this point due to lack of reimbursement which is a direct result of the company improperly programming the billing system.

GOOD EMR, POOR PRACTICE MANAGEMENT

Pros

Tech support via email is quite fast.
The EMR side of Medent is good, better than our previous EMR so I'm a little torn in reviewing it, but the practice management part is very disappointing. The ratings below are based on that.

Cons

Inferior training prior to implementation. Processes are much more time consuming and cumbersome than with our prior practice management software. Costing us much more in payroll hours and employee frustration. We have had two people from our billing office (who have been here for many years) threaten to quit, which would be disastrous.

Calling Tech support is sometimes frustrating as you have to leave a message and by the time they call you back, you could be unavailable (with a patient). We sometimes ask for support to email their replies, which helps and prevents hours or days of phone tag.

This software is always updating and so easy to use.

Pros

This system is so easy to use and fast to learn. When I started my job, I was able to learn this system in a few short days.

Cons

I really cannot find anything wrong with system other that a few areas that run slow or do not function correctly

MEDENT Review

Pros

I like the ease of use and support as well as the templates and plan packages. Pages are easy to navigate. Updates are timely.

Cons

I dislike the inablity to change menu items independently. Otherwise, there's not much I don't like about the product. Compared to others I talk to, it is one of the easier systems to use and tailor.

Refer to friend

Pros

Comprehensive system that combines EHR with the financial piece allowing for continuity of care.

Cons

It is not that easy to navigate. A more Windows type feel would make it more user friendly.

Medent review

Pros

Customization and flexibility. Billing and EMR link.

Cons

I do not have really any negatives about the product.