patientNOW Software

it is not very user friendly

Pros

color coding ability
ease to add appointment types

Cons

i do not like that the pathways are associated with appointments

have been using the program for 6 years and love it

Pros

the software is very user friendly

Cons

the software updates too often

I like our PatientNOW trainer but it always takes a long time to get an appointment with him. Thanks to our rep

Pros

I like how the different colors make it easy for me to have a quick understanding of what the schedule looks like.

Cons

It is hard to get assistance immediately when you need it.

It’s okay. I think it would be a great software program for an office with only one provider. It just doesn’t work well as we’d like in our of nine providers.

Pros

Its fairly easy to learn and very user friendly.

Cons

It’s missing key elements for reporting and other functions. Most of the time it doesn’t work the way we need it to so we end up having to create work around protocols to complete tasks. It’s very time consuming and not as effective as we would like.

Pros

Easy to use program. Clear colors and display

Cons

Difficult/impossible to remove providers

It's been great.

Pros

The client support is fantastic. By phone and email they are quick to respond and extremely helpful

Cons

It would be great if the reports were easier to find. There are too many areas to pull report from and they are not labeled for an easy find

We just started a rewards program and patient now has the ability to automatically give our patients those reward points. This is great feature because it takes human error out of question.

Pros

I like that it is able to award points since we have a 5% cashback on all purchases program in our office. I also like that it is able to generate reports on sales.

Cons

I think it needs to be more user friendly. It is difficult to set your own treatment pathways and remember all steps.

Overall experience is positive, however cost is a little high to use some additional features of software. Features should all be bundled into a one time annual fee.

Pros

Easy to use and easy for new staff to learn scheduling in the software

Cons

Ease of reporting features and lack of some reports

Great program to be all inclusive, from running reports, tracking inventory, scheduling patients, emailing/texting patients, having an online portal and so much more. It is not perfect, but overall happy and would recommend.

Pros

I like all the options provided to customize the program. It is nice to have a program specifically geared towards plastic surgery/medical spa/derm clinics. Fairly user friendly

Cons

There is no "lock" for office appointments or sticky notes. It takes extensive knowledge to set treatment pathways. I wish there were ways to save commonly run reports on "ReportNow"

Pros

Easy to navigate between tabs and user friendly.

Cons

Refunds and ability to link to outside clover system. batch emails very confusing to navigate

Using PN EMR for all office and practice functions. I find it fairly easy to use and overall like it. I would recommend it to a colleague.

Pros

Ability to edit notes. Inventory is useful, ability to use a pen on a tablet to write chart notes is excellent

Cons

Unable to successfully integrate photos, seems like a glitchy function. Support often doesn't answer the phone, and support personnel are sometimes not up on every issue.

I LIKE PATIENT NOW BUT IT IS ALWAYS A CHALLENGE TO GET A HOLD OF ANY REP

Pros

IT IS ABLE TO COMPETENTLY KEEP TRACK OF FOLLOWUP COMMUNICATION WITH PATIENTS

Cons

IT IS NOT USER FRIENDLY, TAKES A WHILE TO UNDERSTAND ALL THE FUNCTIONS OF IT.

Initially we had major problems with one member of their staff, but now their staff is AMAZING. Same day responses, on-site visits (they sometimes bring doughnuts), and they will cheerfully help with even the silliest, repetitive question.

Pros

Levels of use - you can start just scheduling, and then add in elements as you transition.

Cons

It doesn't feel super intuitive, and the set-up is quite involved.

poor customer service.
poor training experience
way to high annual fee for poor customer service
high i cloud storage monthly fee

Pros

can access at home. I like using the images to chart on.

Cons

Slow
Can't send scripts electronically
hard to build out new forms and don't like paying for form build out.

Great reports and overall ease of use

Pros

Great for aesthetic practice. The ability to document injections

Cons

Office notes for functional medicine practice are time consuming and there does not seem to be any customer support to help with this issue

Pros

It is inexpensive compared to other practice management / EMR systems. It has the foundation to be a very good EMR / PM system. The support staff / help desk is very nice but sometimes unresponsive particularly with complicate issues.

Cons

The scheduling portion leaves a lot to be desired. Reports are not always accurate. Reporting functionality is limited. Forms are not easy to build. There is minor customization possible, changes are only made if groups of users want them.

A+++ Positive

Pros

Ease of use. Many helpful features. Great Support.

Cons

Would be nice to have trainings in a format that they can be accessed at anytime.

Fairly straightforward system

Pros

Reasonably affordable, easy / straightforward to use

Cons

Have to call to make some changes and some limitations

Pros

Has the tools and functionalities you need for the business

Cons

Not user friendly in choosing the patients

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Cons

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP