Practice Management ULTRA Software

I want to update my review which was admittedly written during a very stressful morning. After a long discussion with AMS my gripes were addressed. To give credit where credit is due - the software gets the job done for sure. My biller likes it very much and it is easy to learn. I am more than happy to endorse AMS and can even be reached if necessary. Lexington Medical Associates, NYC, NY.

Honestly with its inventory control system you can't go wrong with this product.

Pros

Inventory control advantages

Cons

Learning curve

Advice to Others

Take the time to understand the product before judging it's capabilities

Likes Best

This type of software system was merely brought into the play for a Physician on our Board of Directors who is gradually getting ready to retire from active practice. Trying to properly communicate and execute his administrative duties in rural Virginia from his diverse travel agenda--for both leisure and Board of Director engagements was distracting on all fronts. Our IT team took the initiative to recommend this software after we had to rearrange Board Meeting Agendas again due to his need to trouble shoot missed appointments and needed prescriptions. Our Chief Information Officer took the lead and directly focused on the e-prescribing. It has been a good eight months now and only minor glitches. Going paperless is a hinderance and naturally causes anxiety for certain mindsets. Seeing and utilizing active patient portals on the other hand, sold him on keeping the system mainstream as he finds suitable recommendations for his remaining patients. Now that his secretary has inputted all billing maters into the system she can now seamlessly work from home. As time draws to an end, billing will not be a mystery left for collections to figure out. All outstanding matters are clear. The secretary has also started to take advantage of the integrate office work flow scheduler and has dedicated her open time to the administrative needs of a new doctor.

Likes Least

The main complaint back to us was the cut off only 5 computers under the small business plan. Now that the founding doctor is going into full retirement but will be still acting as a mentorship or emergency needed basis, the office has a need to included 7 full-time PCs. The other draw back issue was desire for using in a iOS device for with a current imaging system. Unfortunately, the two cannot run on the same device.

Recommendations

When testing the effectiveness of patient management software programs, create full complete history's from actual examples the doctors and administrators will recall. This ensures the data and codes translate correctly, the user and system align with billing matters and most importantly the user will trust the system to hold all patient information if a concrete historical sample can be shared. Do not waste time testing the WebBased version errors will occur that the user will never encounter. When you go paperless the system needs to live in a secure PC.

Likes Best

I like their accessibility and knowledge of their product. They are very helpful if you're having a problem making calls and getting answers to your situation.

Likes Least

The only problem is the wait time on answering phones. However, it's worth it, because they spend the time to fix your problem when it's your turn.

Recommendations

Try it and experience the ease of billing and coding. It's very simple and works for our practice.

Likes Best

AMS has amazing customer service. Not only is their product great, but the support they provide us is outstanding. They are always available to walk us through something in the system or troubleshoot an issue. We love the reports that can be created.

Likes Least

Some of our providers feel that the e-scribe module is down frequently. It would also be extremely helpful to be able to track RVU and WRVUs in the system.

Recommendations

If you are looking for software, you can stop! AMS is it! They have appointment scheduling, EMR, and an outstanding Billing Module. If you can think of a report, AMS can create it.