Epitomax Software by Psytech Solutions


 

Epitomax EHR/PM by PsyTech Solutions is an ONC-ATCB certified electronic health record (EHR) and practice management (PM) software suite designed specifically for behavioral and mental healthcare providers. The cloud-based application runs entirely over the web, offers tablet support, and is paid on a monthly basis. Epitomax is HIPAA-compliant and encrypted by SSL security technology.

In addition to core features for managing patient demographics, treatment plans, assessments, and progress notes, Epitomax offers a few features unique to the behavioral healthcare software industry. These features include the ability to link a progress note directly to a treatment plan, electronic claims submission with no additional charges, or optional use of PsyTech’s billing staff as an outsourced billing provider. Epitomax also offers advanced features for e-prescribing and patient portal for providers requiring them.

Epitomax is designed for midsize to large behavioral health practices with 6 or more providers, 20 or more employees, and 10 or more software users.

 

Epitomax EHR/PM by PsyTech Solutions - Room schedule
 
  • Epitomax EHR/PM by PsyTech Solutions - Room schedule
    Room schedule
  • Epitomax EHR/PM by PsyTech Solutions - Trend diagram
    Trend diagram
  • Epitomax EHR/PM by PsyTech Solutions - Staff schedule
    Staff schedule
  • Epitomax EHR/PM by PsyTech Solutions - Service activity graph
    Service activity graph
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

60 Reviews of Epitomax EHR/PM by PsyTech Solutions

 

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Software Advice Reviews (8)
More Reviews (52)

Showing 1-8 of 8

Shialla from Mary Hall Freedom House
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Nice Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use Epitomax daily and it works for our needs. The system is a little difficult to navigate at first but once you find where everything is its very user friendly.

Pros

]

 
 

Jacob from The Guidance Center, Inc.
Specialty: Mental & behavioral health

January 2016

January 2016

New Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is very robust and detailed. So far, it seems to allow for customization to fit the current processes and procedures of our business. The vendor is very knowledgeable about the product and has been very responsive & available to answer questions.

Likes Least

While the setup guide has been very helpful, it does not cover all areas that need to be addressed during implementation. It currently covers the main areas but fails to go into details about other smaller areas that are also needed during setup.

Recommendations

Be sure to ask plenty of questions and get a thorough understanding of the system functionality prior to beginning the setup.

 
 

Elodie from Riverside
Specialty: Community health center / FQHC

April 2015

April 2015

It is wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a quality product and the developer/owner assists all who purchase the product through a process unique to them.

Likes Least

The price though it isn't more expensive than any other EHR but there is nothing else to complain about.

Recommendations

Ask to for a demonstration and after that take some time to test it out.

 
 

Donna from St. James Cathedral Counseling Center
Specialty: Mental & behavioral health

April 2014

April 2014

15 months later and still loving Epitomax

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use, the fantastic support group, and the great reports. We were able to integrate our existing forms. The staff at Epitomax listened to what we needed and customized the system to our needs.

Likes Least

I cannot think of anything for this section. As with all new software installation, there is a learning curve. The range of the curve depends on your staff's knowledge of computers, the time you put into preparing training information, and many other issues; however, the support staff at Epitomax is always there to help us through any issues.

Recommendations

Do your research. Find out what works best with your staff and industry. Make sure you have representation on your research team from all aspects of your staff (e.g, therapist, billing, management). Know your expectations of the software system you want to use. Ask Mike and his staff questions; they are great to work with and are up front about letting you know if Epitomax can meet your expectations.

 
 

Melissa from Arizona Behavioral Counseling

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

We are a Court-ordered counseling agency. We offer group counseling for offender, for substance abuse treatment and domestic violence treatment. We only recently started using the Epitomax system.

First off, we currently use an old version of DOS programming, which although old, gets us where we need to be with client information and complying with ADHS. Now that we are starting to work with Epitomax, it has been a huge change! It is much more technical. We are still in the process of customizing the system to our needs and we have not “gone live” (as Mike says). We are still using it under testing circumstances; and have not used it at our sites with clients or counselors yet.

So far, it has been an interesting experience. The software itself is pretty standard as for the options they have to fill in for clients. Now that we have begun customizing we are figuring out ways to use the system, having it show our clients attendance, their payments, and balances. We are now learning how to customize our forms (intake packet, treatment plan, treatment notes) and we are looking forward to the finale in which we will be able to data enter everything during the client’s group session (and not have to have so much paperwork to file away for 7 years).

Mike is a tremendous help when we get stuck on something. I email him and generally get a response on how to fix the situation within a couple hours or less.
Sorry I couldn’t be of more help, to give further details, but again…we are just getting started. Good luck!

 
 

Chuck from Today's Therapy Solutions

November 2011

November 2011

Ease-of-use

Functionality

Product Quality

Customer Support

We are a multi-specialty clinic serving children with a variety of developmental disabilities, mental and behavioral health problems and medical issues. Epitomax (we use the web-based version) has allowed us to centralize the billing for all of these services into a single system. No more spreadsheets and keying in claims across multiple websites. Now, with Epitomax, all of our claims can be batched together and processed in a single file. We process hundreds of claims in a fraction of the time it took before.

Although some features do require a bit of up-front learning to achieve familiarity, the support at Psytech is fantastic. Allen, Jennifer, Mike, Jerry and the gang have been there every step of the way to provide guidance and technical assistance, including helping to correct the occasional, "oops, did I do that." We have found all of their support personnel to be friendly, knowledgeable and prompt with solutions to our needs and concerns.

For a DIY type program, Epitomax provides a technical and sophisticated set of tools that are useable even for the technically un-savvy, thanks to the skilled support of the folks at Psytech. It is helpful to have an in-house person who is more technically savvy but extensive knowledge of computers is not required.

We searched far and wide before choosing our solution. We found nothing that compared with the functionality and power of Epitomax for such a reasonable price tag. After a little over a year we've been very pleased. I would recommend the product to others enthusiastically.

 
 

Wendy from Hope Services, LLC

November 2011

November 2011

Ease-of-use

Functionality

Product Quality

Customer Support

Hope Services, LLC has been using Epitomax since November 2009. We are a Behavioral Health organization that provides a continuum of mental health services to children and families. Our services include facility-based, office-based and community-based services. In 2009 our company began the process of looking for an EHR due to the fact that we were acquiring another company which would significantly increase our size. In preparation for the growth, we decided to implement an EHR.

Our search was extensive and included about 6 months' worth of demos and research. Ultimately we were searching for a system that would allow an affordable implementation with features that could be customized to fit our organization. Epitomax was the only software that offered everything we were hoping to find - 1) Affordable implementation and service fees; 2) concurrent users; 3) remote implementation and 4) excellent customer service.

Prior to implementing Epitomax we primarily used paper records and spreadsheets for all accounting. While the implementation was huge, we were able to break it down into small steps, which allowed for an overall successful implementation. We began our implementation is November 2009 and were fully functional by January 2010. Along with Michael's support and patience, we have continued to customize Epitomax to fit our ever-changing needs as our organization has grown. The customer support offered by Epitomax is its best asset!

We expected that our documentation would be greatly simplified and more easily accessible by implementing Epitomax. What we didn’t anticipate was the overwhelming improvement in quality assurance activities, compiling outcomes data and the simplification of billing. By implementing Epitomax we were able to reduce our Billing Process from 3 steps to 1! Our Quality Assurance department has been able to maintain its size even as we have increased our services due to the efficiency offered by such a seamless EHR. For those of you who compile yearly Outcomes Reports, you will be amazed at the data you can obtain through Epitomax Reports.

As an owner of a Behavioral Health Company, I can honestly say that Epitomax has proven to be one of the best investments we have made.

 
 

Wendy from VisionQuest National, LTD, Inc.

November 2011

November 2011

Ease-of-use

Functionality

Product Quality

Customer Support

VisionQuest is a national youth services organization providing a wide array of residential, community-based and behavioral health services. Prior to implementing Epitomax about five years ago, we relied solely on in-house developed billing and client tracking systems that hindered our ability to provide the innovative service offerings that are key to our strategic plan. Providing a diverse set of services requires a powerful and flexible billing and client management application. After reviewing many EHR/PM systems, VisionQuest selected Epitomax based on overall functionality, flexibility, affordability and overall value.

The implementation of Epitomax went well, although quite a bit of set-up is required to mold the application to your organization. It's this level of flexibility, however, that allows Epitomax to grow with your business in an ever-changing healthcare environment. Any implementation takes both internal and provider resources to make it successful. Psytech Solutions did an amazing job leading us through the implementation process and has provided excellent customer service from day up to present - five years later. Psytech Solutions is by far one of the most competent and responsive vendors I have worked with throughout my IT career.

Epitomax is replacing all of our outdated systems and has given us the power to enter into customer contracts with much more complex billing requirements. In the past we would have no way to bill for the services we are billing now. The system has helped us grow in line with our strategic vision of providing innovative services to youth and families.

I would highly recommend this software for small and larger practices based on functionality/feature set, ability to scale with a growing business, and outstanding customer support.

 
 
 
Showing 1-20 of 52

Jearilyn from Hope Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

epitomax review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that everything is in one place and that it is user friendly.

Cons

I don't like that you have to navigate through the various episode histories to find certain documentation. I wish there was a simpler process.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: October 2018

October 2018

 

Good morning Jearilyn,

Thank you for submitting your review. I'd like to schedule a brief meeting to review your needs. We do have a simpler process that we can share for reviewing documentation across episodes of care. It sounds like that will really help you. Please let me know when you might be available to do that.

Best Regards,
Mike.

 


October 2018

October 2018

Epitomax

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Flexibility of design; we were able to work closely with staff to program the EHR for our needs

Cons

It seemed it was susceptible to errors with non-Chrome browsers

Review Source: Capterra
 

Syndi from Renewal Counseling
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Epitomax Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Epitomax has allowed our agency to combine our clinical and administrative work into one system allowing more stream lined functioning of tasks. In general Epitomax has greatly improved since we started though still in need of some improvements.

Pros

Ability to pull reports for administrative use, ease of scheduling, and ability to customize forms and functions for our purposes.

Cons

Patient Portal is extremely difficult to navigate. Signature function on all forms could be improved in both visual presentation and user ability.

Review Source: Capterra
 

Brittany from The Guidance Center
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Product Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I have enjoyed using epitomax. I have used sharenote in the past and it really was inconvenient.

Pros

I like that it is user friendly. It gives the user the ability to navigate with ease.

Cons

I didn’t like that sometimes options that was needed wasn’t available. I also didn’t like when I typed notes that I had to update and then press refresh. It was an extra step.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: September 2018

September 2018

 

Good afternoon Brittany!
I'm sure you have noticed by now, but there is no longer a need to refresh after update on the forms in your system as of 8/24/2018. Epitomax is now completing the refresh for you upon the completion of the update on the form.

Please contact your Primary Contact regarding the options that are unavailable. If they cannot assist you directly, then they will enter a ticket and we will check into this further for you.
Thank you!
Jennifer Geiman, Director of Customer Success

 

Nicole from Renewal Christian Counseling Center
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to learn and drop down menu capabilities.

Cons

Repetitive on some forms like treatment plan reviews.

Review Source: Capterra
 

Diana from Dr J Chandler
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how you are able to integrate everything you need into one program! Finally!

Cons

The app could use more options, to be more competitive with other apps.

Review Source: Capterra
 

Katie from Hope Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Epitomax Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like the ease of use of Epitomax, the features it has and all the things we can do with it.

Cons

Takes a while to learn the system and how to do things in the software.

Review Source: Capterra
 


September 2018

September 2018

Epitomax review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like h ow the scheduling is formatted, easy to see clts scheduled, spaces open, and easy to add/change

Cons

Dislike how we need to sign two parts of progress note (progress note and general narrative) in order to complete, seems like I have to enter a lot of different pages to access different information about clients, specifically clinical assessments, etc.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: September 2018

September 2018

 

Good Afternoon!
Thank you for your feedback! I'm glad to hear you enjoy the scheduling feature in Epitomax.
Regarding forms in Epitomax, clinical forms are custom-designed per customer requirements and they are customer-tested and approved to production during the implementation. It is often true that inefficiencies in the form design and the organization workflow are discovered after you are live in Epitomax. In these cases, please contact your Primary Contact to enter a ticket for revisions on your forms and we would be more than happy to adjust your forms per the requirements of your organization.
Thank you!
Jennifer Geiman, Director of Customer Success

 

Terrie from Hope Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Review for Epitomax

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Our agency started out using the software for client records. It now utilizes the system for billing, payroll and runs reports to inform daily operations of the business.

Pros

I love that this software is internet based and can be easily accessed. I also like that individual employees can be given certain permissions and access.

Cons

The software works best on certain internet browsers than others.

Review Source: Capterra
 

Stefanie from Renewal Christian Counseling Center
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Epitomax Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

All of our clients information is in one place, we don't have to have a different system for the client's information and to schedule an appointment.

Cons

Patient portal is not the most user friendly especially for people who are not comfortable for computers.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: September 2018

September 2018

 

Good Afternoon Stefanie!
Thank you for your feedback as it definitely helps to improve everyone's experience in Epitomax! If you have specific suggestions for improvements in the Patient Portal, we would love to hear them! Please contact your Primary Contact to enter a ticket to indicate your suggestions for improving our Patient Portal.
Thank you!
Jennifer Geiman, Director of Customer Success

 

Amanda from Hope Services, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Epitomax

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Epitomax is a good way to streamline medical records and make them accessible for traveling clinicians.

Pros

The software is easy to use and can be accessed from where you are.

Cons

There have been times in the past where they system shuts down and the work being completed at the time is lost.

Review Source: Capterra
 

Laurie from Renewal Christian Counseling Center
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great start

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Paperwork is streamlined and efficient.

Pros

I am new to the program but am encouraged as I have just started working with it. Streamlined procedures and clear flow makes it easy to use and ultimately less time that I have to spend on paperwork. I'm looking forward to getting proficient with it.

Cons

I would like a tutorial that would help me with learning all the features that it has. That may exist, I just haven't seen it yet.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: September 2018

September 2018

 

Good Afternoon Laurie!
Congratulations on your new position and thank you for your feedback! There are several training and how-to guides under Administration>Getting Started with Epitomax in Epitomax. I will also forward you a separate email with a link to a Clinical training module that may be helpful. When you get the link via email, you can reply to me via that email if you have additional questions or if you would like additional training.
Thank you!
Jennifer Geiman, Director of Customer Success

 

Michael from RCCC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

My Review, Oo Poopah Doo

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Never thought I'd say this: give me back my paper file. At least I can find details quickly instead of searching through endless progress notes looking for some important information (how many kids did she say she had?)

Pros

Scheduler , monthly view. Review function for docs.

Cons

Navigating to find certain docs in a client's file. e.g. where is the referral page; finding other's notes and doc.'s docs. Confusing dates above columns of documents (generated, due, reviewed, creation, form date); entering diagnosis - the drop down menu is to fussy, it doesn't pull up relevant diagnoses even if you put in the entire name and number. Doesn't seem to conform to DSM 5. Adding, revising, updating docs. after signature is very cumbersome; we don't even try anymore, just wait for quarterly (which is 9 pages long.) Annual reviews use original document and it's hard to figure out how to add new material. Anything that has to be amended is confusing. No help menu, or ours is disabled. No warning when system has timed out.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: September 2018

September 2018

 

Good Afternoon Michael!
Thank you for your feedback! When looking for a diagnosis in the drop-down, please try using the '%' character as a substitution to look for a desired character string anywhere in the diagnosis description. For example, '%anxiety' will find all diagnoses with 'anxiety' anywhere in the description. For revising forms after signature, please review the How-to guide under Administration>Getting Started with Epitomax>Forms Comments/Feedback. Recent changes have been made to this functionality that make the process more efficient (ie: Epitomax now automatically changes the form status to Pending and removes all subsequent signatures for you). Please give it another try! We are working on additional documentation and training videos that will be released very soon. Please contact your Primary Contact with further suggestions for Epitomax as we would love to make Epitomax your medium of choice!
Thank you!
Jennifer Geiman, Director of Customer Success

 

Jackie from Polk County Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Don't spend your money on this system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with Epitomax has been nothing but negative. Work orders aren't done in a timely manner. We're still waiting for fixes that we've asked to be taken care of since day one of go live. Something simple like making sure we're in the correct time zone shouldn't be put on the back burner for four months. This system has caused so much anxiety for the people working in it. I'm convinced we've lost clients because of it. We had NO training from Epitomax on how to use the system to navigate it efficiently. Which in turn causes trouble for the people using it, which in turn reflects on us as an organization and turns people off from wanting to get services here.

Pros

The ease of having the record electronically versus needing to dig out a paper file.

Cons

There are so many things to dislike about this software it's hard to narrow it down. Printing out a document is a joke, there are about 10 pages to an assessment and most of that space is blank white paper. It's hard to find anything you're looking for except maybe an address. The scheduler is too hard to use. Information doesn't scrape over from one document to the next like it should. Information is way too scattered throughout the record. Basic information should be at your fingertips not hidden 10 clicks away. I've worked in many electronic medical records and this is by far the worst record I've ever had to use.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: September 2018

September 2018

 

Hello Jackie,
I would highly recommend you contact the Primary Contacts in your organization to further explore the issues you encounter in Epitomax when they occur. The Primary Contacts enter support tickets which drive our support of your organization and set priorities. Though Epitomax can be highly customized, unfortunately, we are not able to make every change that is requested of us. Forms issues and form re-design can also be requested via a ticket. It is often the case that the recognition of inefficiencies occurs after you are live, so please don't hesitate to make the suggestions to your Primary Contacts. Finally, I will be reaching out to your Primary Contacts to further explore your concerns regarding lack of training and loss of clients. This is the first I have heard this, so I would like to explore the situation further and make any necessary adjustments to ensure this isn't the reality.
Thank you,
Jennifer Geiman, Director of Customer Success

 

Da Vante from The Guidance Center, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Epitomax Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall its great not perfect but great.

Pros

I love that the website houses all of the client's records

Cons

The different programs you have to click through to get different options for a tab

Review Source: Capterra
 

Rita from Polk County Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Not appropritate for behavioral health agency

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

This is the first paperless program we have had so the fact that everything we can get to is available without accessing a paper chart is beneficial BUT the ease of getting to the information is not there. Too many clicks to get to the area where records can be viewed. Emergency contact is in each episode and not easily viewable. Takes too long to get the program updated to workable when something isn't working correctly.

Pros

I believe this program is more for medical facilities and seems like it would be very adequate in that type of clinic.

Cons

Not very accommodating or user friendly for a behavioral health agency which is very different from a medical facility/hospital. Not able to customize reports. Completely at the mercy of Epitomax to create reports or get a query code.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: September 2018

September 2018

 

Good Afternoon Rita!
There are a plethora of reports available in Eptiomax and we have certainly customized some for your organization already. However, we do recognize that we have not been able to accurately anticipate every customer's unique reporting needs. To address this, we created the query tool in Epitomax which allows our support team to write a custom query unique to your organization's reporting needs with output to Excel. This is a phenomenal tool and support service! Please check out Reports>Client Tracking Reports>Emergency Contacts Report. This can be run for one or more clients. There is also a button at the bottom of the main client record to display the Emergency Contacts Report specific to the selected client. For further shortcuts, please contact your Primary Contact to create a ticket as we will make efficiency improvements where it makes sense and sometimes training will solve the problem as well.
Thank you,
Jennifer Geiman, Director of Customer Success

 

Mark from Renewal Christian Counseling Center
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Organized

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I like the experience.

Pros

I like how the chart is organized and how easy it is to find what I'm looking for for each client.

Cons

I wish long forms like assessments and treatment plans were one continuous form rather than page after page.

Review Source: Capterra
 


September 2018

September 2018

I don't hate it...

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The experience has been very neutral. I don't hate it but it needs improvements.

Pros

The program was very easy to learn and use.

Cons

There are some unnecessary updating and refreshing pages when completing notes. Documents are organized in strange ways. I would like to sort documents by pending/completed or due dates etc.

Review Source: Capterra

  Response: PsyTech Solutions, PsyTech Solutions

Date: September 2018

September 2018

 

Good Afternoon!
There is no longer a need to refresh after update on the forms in your system as of 8/24/2018. Epitomax is now completing the refresh for you upon the completion of the update on the form.
Thank you!
Jennifer Geiman, Director of Customer Success

 

Jayme from Renewal Christian Counseling
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Epitomax review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We are solving the coordination of clinical care and clerical care for our client. Epitomax has been very helpful in organizing and providing forms for our clinicians to meet the stardards for care.

Pros

I enjoy my dashboard, its very helpful in keeping track of my due paperwork, and ever overdue paperwork.

Cons

There seems to be some glitches in different clinical forms.

Review Source: Capterra
 

Ashlei from Hope Services, LLC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

AW Qualified Professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The drop down option, it makes it easier to navigate.

Cons

Better titles for tabs on the top of screen.

Review Source: Capterra
 
 
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