WebPT Software

Pros

- Stores all patient information in one convenient location
- It's hosted online
- Patient information if safe

Cons

- It's a little bit hard to get around to where you want to be
- It's only as good as what the providers put in there, so they have to make sure to keep up with with it

This product is over all a great product and has everything we need plus some we haven't even discovered yet.

Pros

This product is great because it is focused for therapy. Everything is in one place and no need to jump back and forth between programs for patient info.

Cons

A con is that you can't jump between patient notes and scanned documents without saving and exiting out of the note.

Pros

Customer service is very prompt and provides clear guidance. Able to make eval templates that save time

Cons

Have to pay for upgraded services like e-mail reminders, no patient portal for communication, costs more than others for simple services for a solo provider

great software for new business

Pros

This product is affordable, easy to use, and has a great interconnected billing software which makes it a one stop shop.

Cons

I have occasionally experienced slow connection speed and downtime during normal business hours that was inconvenient.

Pros

This platform is easily managed and customized, the customer support is great and quick to aide you.

Cons

I feel that a mobile application would improve the ease of access on tablet and/or mobile devices.

Pros

Easy to use, high features, great design and ui, the screen itself is easy to use and comfortable that make it look great

Cons

Sometimes its rus slowly, low prefomance, technical support is not co operated, but totally its nice

WebPT is an awesome company. The support team is excellent.

Pros

Customer Service with WebPT is excellent. They are great company. The software is very specific. The scheduling side of the software is awesome.

Cons

Too detailed - the workflow for our company was too complicated. The system is great and is specific to PT, but too detailed for our workflow.

Good customer support, just not the right product for me!

Pros

I can see how this would be a functional for a larger practice. It provides a lot of training for those who are learning the software.

Cons

This product is clearly designed for PT's - I should have known better! I also ended up spending much more money that I wanted to due to my smallish caseload (I see about 30 clients a week).

This system has changed my life! It is has opened up my time to do more valuable tasks within my business.

Pros

This documentation and billing system is: Easy to use, efficient, smartly engineered, compatible with a variety of devices.

Cons

I have encountered no cons when using this system. On several occasions there has been a bug in the system. I called to notify the staff, they immediately modified the system and correct the bugs while they were on the phone with me.

Great product for a company just starting out, or an established company looking for a change. Great price. Good customer service. Ease of use. Highly recommend!

Pros

Easy to use; Accurate claims payment processing/posting; Compliant records; Awesome customer service

Cons

Took a little while to convert from my old, slow program. But, definitely NOT a con once I learned how easy it is to use!

Pros

This product is pretty easy to use, not to bad compared to other programs I've used. I would recommend

Cons

cons, lets see. I dont really think I have any concrete complains or anything. It was a decent program

Pros

Friendly User. Easy to tract missed notes, the report gives the total picture of the business. The monthly fee really worth

Cons

It is best if they upgrade the balance of co-share. Some of our patient is not paying their co-insurance, it is best if they will include the balance of co-share in payment portion

Pros

I feel that this software it extremely easy to navigate & use. The Webinars are very helpful also.

Cons

I really can't think of any Cons, I've been using this software for 2 1/2 years and it has all been good.

Pros

This software is easy to use, easy to explain, and integrates well with our separate billing software. It automatically calculates the cap with associated MPPR rates which helps us keep track of the patient Medicare cap. The records are nicely formatted and you can tweek your settings to make documentation more efficient.

Cons

My biggest complaint about this product is having Medicare as a MSP. When Medicare is used secondary, it calculates the cap as if it were primary and does not allow therapists to enter the functional reporting G-Codes to their evaluations, recerts, etc. and this is an issue for our practice. We have reached out to WebPT and they could not suggest anything that would help, rather than something that would make it more confusing and our documentation less compliant. Hoping this becomes a feature in the near future as they are continually improving their software.

Pros

WebPT is very user friendly. All new hires pick up the program fairly quickly - both administrative personnel and Physical Therapists. WebPT appointments are color coded which is extremely helpful for scheduling. There are several reports that we use frequently in our office - payment reports, Medicare cap reports, billing reports, etc. Patient accounts hold everything that our office needs: insurance details, prescription details, authorization details, and a place to scan documents.

Cons

Our biggest con with WebPT is that there is no excellent way to make sure that our patients do not get scheduled or seen past their authorization, visit, or prescription limit. There is a dashboard but we don't find that it works well nor is it efficient. Many patients don't show up on the report in the amount of time that we need to get authorization. We wish that WebPt would flag our front desk if they are scheduling an appointment beyond a limit that we have set up.

Pros

Web Pt is intuitive and easy to use. It has exactly what we need without a lot of extra stuff that we don't. The analytics help us to know how our practice is really performing.

Cons

Web PT partners with Therabill for billing. It would be better if the billing was included in Web PT. Therabill is not as user friendly.

Pros

Cloud based is a plus, customizable, checks and balances for documentation/billing requirements, features such as analytics help practice owners manage and grow their clinics.

Cons

It's still growing and innovating just like out clinic- which is actually a great thing! Would love to automate certain features in the patient payment/check-in area.

Pros

WebPT allows to keep all the documents together with facility of eDocs where scripts and all other documents can be scanned in to make a folder. It also allows to fax documents without need to download.

Cons

Customer Service: very poor, mainly requires you to email them and then wait for their mercy for them to get in touch with you. It can take a week to 2 to resolve issues as you cannot speak to a person directly. Sometimes you do get lucky if someone actually answers the phone.
Scheduling: The service is average, it does not count the number of sessions you have used for the patient. So you cannot just function just using scheduling, you will have to go back to documents to see how many sessions patient was authorized and how many they have used.
System failure: Usually their downtimes/maintainence are off work hours but in the last 2 years of using WebPT when system has been down during regular working hours, they have failed to notify you in advance and all of a sudden you are working on notes and scheduling the system just goes off. Also there is no backup or does not even let you access schedule to call patients, leaving you practically useless and crippled.

Pros

THE RATES WERE GREAT AND THE ORGANIZATION THAT THIS PROGRAM ALLOWS YOU TO CREATE IS REALLY WONDERFUL!

Cons

THE TIME OUT FEATURE IS SOMETHING THAT WE CAN LIVE WITHOUT! YOU LOSE VALUABLE INFORMATION WITH THIS FEATURE.

Pros

I like that there is exercises that you can search right on the site without going from another source.

Cons

There is way more information and choices than there needs to be. For a simpler case, the documentation is way too extensive for what is actually needed. It would be simpler if a lot of the uncommonly used choices were either taken out altogether or put in a different place to find. At first, it seemed pretty simple, but once I started to get more in depth in the site it was confusing to navigate and find exactly what you are looking for.