ZirMed for Hospitals Software


 

ZirMed for Hospitals is a cloud-based revenue cycle management suite suitable for hospitals and health systems. Key features include charge integrity, patient payments, contract management, accounts receivable management, eligibility, denial avoidance and coverage detection.

Users can link professional and institutional charges, view configurable reports and dashboards, manage audits, track missing charges and access predictive analytics. A proprietary rules engine helps users manage accounts receivable workflows and payer/payment management. The contracts wizard loads contracts in real time, and contracts are maintained in a central database featuring what-if scenarios, scorecards and alerts.

ZirMed’s claims reimbursement features include claims management, claims monitoring, payment analytics, denial and appeal management, remit management, remit and deposit management, explanation of benefits conversion and payer lockbox tools. The suite also offers real-time eligibility verification and coverage detection to identify coverage patients are not aware of.

Phone support is available. Pricing is per user per month.

 

ZirMed for Hospitals - Charge integrity
 
  • ZirMed for Hospitals - Charge integrity
    Charge integrity
  • ZirMed for Hospitals - Claims management
    Claims management
  • ZirMed for Hospitals - Payer payment
    Payer payment
  • ZirMed for Hospitals - Contract management
    Contract management
  • ZirMed for Hospitals - Denial management
    Denial management
  • ZirMed for Hospitals - Patient payment
    Patient payment
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

70 Reviews of ZirMed for Hospitals

 

Start your review of ZirMed for Hospitals

Click to start
https://www.softwareadvice.com/medical/zirmed-hospital-review/
Software Advice Reviews (8)
More Reviews (62)

Showing 1-8 of 8

Kari from IMBS, Inc.
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

There are better clearinghouses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like that it integrates, but when I actually have to get on the website it's frustrating and confusing.

Pros

- It integrates with one of our Practice Management software programs so we don't have to go on the website very often
- The customer support is pretty fast, unless a ticket has to be escalated

Cons

- There are many different packages so you might be able to do everything you need, but you have to pay for the most expensive package to do it. We have one of the more basic ones because we decided that it wasn't worth the cost since our PM did a lot of the same stuff already. But whenever I try something and it says we don't have that function, it's pretty frustrating.
- You have to open a ticket to enroll an insurance payor, I think. That's how I do it and I can't find any other option for payer enrollment on the site. We have another clearinghouse we use that allows you to create enrollment paperwork so you can actually see what you need before going forward with the enrollment.
- Patient Statements are on a completely different site with a separate login. I can see that we've uploaded a batch, but I have to go on another site to view the batch.
- The "Purchased Products" section in Manage Account is very confusing. They don't just say what package you have and the services that come with it. It just list a bunch of their services and if you have them or not. You can filter out your Purchased services, but that still includes anything you've EVER had with them, even for a trial and then canceled. And it has a bunch of rates for each thing that I'm assuming are included in the bundle, but if so, they shouldn't list it. I would prefer explanations to what each service is, as well. It's just not very user friendly.

Review Source
 
 

Mary Ann from Middle Creek Medical Center
Specialty: Urgent care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Zirmed Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like this program.

Pros

ZirMed is user friendly. My personal use is from a deposit and balancing practice of Credit Card entry and posting payments. ZirMed has many functions to posting claims , payments, etc.

Cons

I really haven't found a con in the part of ZirMed that I have been trained to use on a daily bases.

Review Source
 
 

Nate from TMACOG
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Absolutely Best In Class Billing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It really is best in class. Easy for billing, has long list of insurance companies they interface with, the only thing that could be improved would be eligibility checks.

Pros

Has integrations with almost every possible insurance company in the States. Easy to make edits and track payments. Has fantastic denial tracking and easy to make re submissions on denials. Eligibility checks are also fairly easy even though its probably its weakest component.

Cons

Eligibility checks could be improved somewhat. The reports are nice, but are time consuming to go through. No easy way to see if patients insurance has changed without going through them one by one.

Review Source
 
 

Brittany from Columbia Urological Associates
Specialty: Urology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

6 Years of Use-Happy Customer

Ease-of-use

Functionality

Product Quality

Customer Support

We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

Pros

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

Cons

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Review Source
 
 

Faith from AAD
Specialty: Dermatology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I find the product easy to use. The display is user friendly. The charts and reporting are very helpful.

Cons

It's cumbersome to have to enter information in more than one area for database setup and for searching.

Review Source
 
 

Heather from McComb Children's Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Not Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I did not like the set up that Navinet has. We constantly had issues with logging in.

Pros

I really could not give you any pros on this product we had so much trouble.

Cons

Are logins would hardly ever work. Getting someone to fix the issues was horrible. We would get locked out of account. We also could not get a lot of our remittance electronically through them.

 
 

Debbie from DT Medical Billing Service
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Cluttered and Pricey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I was using Navicure, I would find that the denials would be in multiple places for me to correct instead of just one. Also, the claims I had in there, I asked Office Ally and they had the same patient that I had submitted to Navicure. It seems like Navicure charged is a month to send them to Office Ally a monthly at the most, got the denials, and scattered them around in their system to create multiple work. I switched to Office Ally and love it and their customer service.

Pros

None

Cons

Read my review.

Advice to Others

Use Office Ally.

 
 

Dean from Alabama Orthopaedic Clinic
Specialty: Orthopedics / sports medicine

May 2015

May 2015

Navicure Claim Flow

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use oof the software. The reports help with Revenue Cycle Management; especially on denied claims.

Likes Least

We like all aspects of Navicure and their customoer support.

Recommendations

Analyze the reporting features as compared to competitive products

 
 
 
Showing 1-20 of 62

Elana from Carolina Heart Specialists, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Waystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system.

Pros

I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.

Cons

Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.

Review Source: Capterra
 

Lenner from Leaps and Bounds Therapy Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims

Cons

I don't like that it do not link to our current emr

Review Source: Capterra
 

Lauren from FYZICAL MetroWest
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great Clearinghouse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used Waystar for three years (when it was Zirmed first), and I have never had any major issues. They help me resolve not just issues with their service or website, but with claims as well when the insurance says there is a timely filing or other filing issue.

Pros

I love how Waystar has EVERYTHING - claims, eligibility, patient payments, remits. And the reporting makes it easy to track what claims haven't been paid, or where there are errors in your claims that are preventing it from being paid. Appealing claims on Waystar is super easy, and tracking down claims that were paid but somehow didn't get into your EMR is also really easy.

Cons

The set up is a little cluttered, but no big deal in the grand scheme of things.

Review Source: Capterra
 

Mai from Gerihealth LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Poor customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product.

Pros

comprehensive payer list and easy function

Cons

extremely poor and slow customer service.

Review Source: Capterra
 

Jennifer from Buffalo Wheelchair
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great EDI Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using multiple modules of the product since 2010. We have reviewed and tested many other competing products over the years, that promise the same functionality for a lower price, but when it comes down to it none can compare!

Pros

Easy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.

Cons

it is somewhat difficult to report on data for multiple locations at one time.

Review Source: Capterra
 

Denise from TOCA
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Good for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use.

Pros

I really like how I am able to send to insurance companies with ease. So much easier than other products.

Cons

I don't like how I'm not able to have multiple patients at once if there is a way I am not sure how to process it.

Review Source: Capterra
 


August 2018

August 2018

Medical Payments Made Easy!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Really easy to apply and receive payments from patients.

Cons

I have not encountered any issues with this software. It does everything we need it to for our day to day functions.

Review Source: Capterra
 

Jenny from Children & Teens Medical Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great customer service and sales team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Pros

Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Cons

Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

Review Source: Capterra
 

derek from EAST JEFFERSON MEDICAL CLINIC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Used mainly for confirming insurances are valid/active

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic

Pros

Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient.

Cons

The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned

Review Source: Capterra
 

Doug from InBody Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

This provides a solution for your medical warehouse billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to simplify claims processing.

Pros

If you are a large practice, this program can save you time and money by simplifying the claims processing for you.

Cons

If you are not a large practice, this may not be the best choice. I have been on paper forms for quite a while and it is difficult to change.

Review Source: Capterra
 

Brice from Anchorage Pediatric Group
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Our company uses Navicure as our healthcare billing clearing house

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They do their job well enough and their platform is pretty easy to use - it even comes with the ability to edit failed claims right there on their platform.

Cons

They'll lock you into a contract and aren't very forgiving regarding notice to terminate said contract, even years after having been with them.

Review Source: Capterra
 

Thierry from Visiting Nurse Service of New York

April 2018

April 2018

Zirmed provides excellent revenue cycle management, it is easy to use and responsive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster.

Cons

As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility.

Review Source: Capterra
 


February 2018

February 2018

Great, easy way to see front-end rejections and access transmitted claims.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time.

Cons

So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed.

Review Source: Capterra
 

Christina from River Cairn Counseling, PC
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Wonderful costumer service, good training provided for new clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of billing, great costumer service.

Pros

Ease of billing claims, being able to see which claims are denied easily and what problems may need fixed.

Cons

Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.

Review Source: Capterra
 

Lisa from Brackett Rheumatology

February 2018

February 2018

Navicure is an easy software to learn. It helps with electronic billing and claims follow up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Quick turn around on reports to know if claims were accepted or denied and ability to send claims electronic.

Cons

Don't know how to interpret some of the reports. They offer so many that I don't always know which ones are best.

Review Source: Capterra
 

Nathan from UCSF

January 2018

January 2018

Navicure has been an excellent partner in revenue cycle management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Navicure has been an excellent partner in revenue cycle management. It's ease of use and intuitiveness is first rate.

Review Source: Capterra
 

Cyrena from Jackson Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Using Navicure for the 1st time was fairly easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier way to find the reason of the rejected and denied claims daily.

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Review Source: Capterra
 

Kassy from Artisan O & P
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I have been using Zirmed for over a year now and it is everything I need it to be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one claim processing.

Pros

Claims billing, makes my job faster and easier, I love that I can bill almost every insurance with just the one program. I also LOVE the electronic EOB's and the fact that the auto populate in my practice management software.

Cons

The only thing I would be able to say is less than Ideal is the patient statement section. It doesn't always send statements in a timely manner. After my initial setup my statement went out, but the next month I uploaded statements again and was told that there was a margin error. It was fixed but it caused a delay in statement processing.

Review Source: Capterra
 

Kenneth from Cornerstone

October 2017

October 2017

Do not sign long term contract w/ Navicure. You will regret it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They do process your claims. Make sure your contract w/ Navicure is month to month. You will regret it if you do not.

Cons

I find the Gateway tools to be more productive. Do not sign long term contract w/ Navicure.

Review Source: Capterra

  Response: Navicure, ZirMed

Date: October 2017

October 2017

 

Hi Kenneth, thank you for your review. We apologize that your long-term contract experience with us was unsatisfactory. At Navicure, we do uphold the full terms of our contracts, which is why you were unable to cancel your service early. If you have any questions or concerns about this, please don¿t hesitate to contact our client services team at 770-342-0800.

 

Kirk from Hematology Oncology Associates of CNY
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Navicure helped us streamline our EDI process and saved us hours of work every week!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlining Processes and Saving time.

Pros

The ability to track every claim through the entire process and having almost all of our ERAs in 1 place.

Cons

We were not able to directly interface our current software or upcoming software with Navicure and had to download each ERA separately.

Review Source: Capterra
 
 
Write a Review