About MemberNova

MemberNova is a configurable cloud-based software platform designed to help non-profits and associations monitor member engagement, manage membership experience and track growth through task automation and communication tools.

MemberNova’s Engage module allows members to connect with peers through a mobile-based, private social networking platform. Users can share discussions, content, documents and events. Self-service functions include managing subscriptions and renewals, profile updates, payment of dues, registration for events, product purchases and donations.

MemberNova’s Grow module encapsulates the recruitment, intake and onboarding process through web presence management, lead capture forms, drip campaigns, workflows and integratio...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

5 Reviews of MemberNova

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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October 2017

Maruta from A+ College Consulting LLC

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Wonderful customer service!!!

It centralizes all of our organization information and communication.

Pros

The amazing customer support! Our MemberNova contacts have gone above and beyond to make sure that we are happy with our software and service. They are super patient, answering all sorts of questions, and are quick to address all of our concerns. Our networking group Women's Business Group Connects is thrilled to use this software now for our organization! We couldn't be happier!

Cons

Not everything is intuitive. That said, once you learn how things work and have done it once or twice, it is very easy and super fast to use.

February 2020

Natalie from Association of Oil Pipelines

Company Size: 2-10 employees

Industry: Oil & Energy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Everything simplified, in one place

Just having a single place where all of our data is kept and disseminated out to other systems is amazing. The biggest selling point for me is that everything is integrated in one place. I don’t have to work with more than one vendor to make sure the data is populated where it should be. We put in information, and it's automatically populated to the website, and individuals are added to an email list. I've also found that MemberNova is more personal in support than other platforms. They've really gotten to know us. They know who we are, our quirks, and what our challenges are. They’re not afraid to point out potential issues and aspects that we haven’t considered. For any organization that's looking to simplify their process for their digital management and online presence, MemberNova could be right for them.

Pros

We've gotten positive feedback from members about the usability of the platform. Now we’re able to show upcoming events when they log in. They also don’t have to email me to find a member of a committee; they can look it up on their own. As an administrator, I like having everything- emails, website, events- in one place. One of the benefits of MemberNova that I love is their document system: I can replace a document easily with another document using the same link. I can upload documents, keep them password-protected, and send them out in an email. Our previous system was too complex; only a couple of people in the office knew how to use it. What we wanted and what we got with MemberNova is a system that would be easy enough to use so that multiple employees could be cross-trained on it.

Cons

It's not always easy to navigate so I look for MemberNova to make improvements in this regard as their developers get additional feedback from us and other end users about the user experience.

February 2020

Stacy from Computer Science Teachers Association

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

February 2020

MemberNova Review

The MemberNova team is great to work with. Their communication is consistent, and they provide timely updates — even if they don't have an answer. Support has been consistent from the implementation through the client support phase. There's a lot of information sharing between our team and their team; and they're clearly working to make the experience better for our members. It's also impressive that MemberNova executives are a part of the process. They actively participate in discussions and regularly give input regarding possible solutions.

Pros

We've definitely seen an increase in members visiting our website over the past several months since launching MemberNova. Our chapters have easily been able to create new chapter websites using templates from MemberNova. At the national level we're able to ensure that these new websites are consistent with our brand. More and more of our chapters are making the move to use MemberNova websites. It makes it easy for us to provide consistent support to our chapters. They're now better able to get and use data on their members and are finding new ways to utilize the capabilities of the system. Also, I find MemberNova’s platform mostly easy to use. The ability to create custom widgets and drop in custom code is helpful with features on our website.

Cons

I'd say that their platform is relatively simple to adjust to, but there are things I needed to learn to work with it. Additionally, the platform lacks some features that are provided by other website providers, often resulting in needing to custom code these solutions.

November 2017

Brian from Water and Sanitation Rotary Action Group

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

MemberNova is a great platform for your membership organization

I'll add that I've worked with this company on a couple of their platforms. In each and every case they've been a pleasure to deal with. They're honest, up front, and they deliver.

Pros

MemberNova gives us a great way to manage our members, from communications to membership renewals. The customer service is fantastic. They're very responsive and friendly. Just a great organization to work with.

September 2017

Tabitha from 3B District Court MCAA Association

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

We are very satisfied with Member Nova for our Association needs. It's been a great asset for us!

Pros

The ease and convenience of using the software. It doesn't require a "techy" individual as it is very user friendly. We are able to do so much more online/paperless features and reach individual with annual conference information.

Cons

We would like to see a App available for the Member Nova as there is with the Club Runner platform.