About Continuum RMM

Continuum RMM is a cloud-based network monitoring solution designed for enterprise-grade managed service providers (MSPs). The solution helps in-house IT support teams monitor, troubleshoot and manage various network devices including desktops, servers, virtual machines, mobile devices and other endpoints. Users can configure alerts for critical issues and other system failures.

Once deployed, Continuum RMM automatically captures device information connected within the network and helps establish a network architecture that displays the complete status and details of each connected device.

Continuum RMM solution offers a library of scripts that can be used to automate tasks such as scheduling backups, releasing updates, installing applications and mor...


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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of Continuum RMM

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

December 2017

Garry from iTech Las Vegas, LLC

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Phenomenal product with amazing support backing it.

Their support is top-notch. We couldn't run our business without it!

Pros

We've been with Continuum from the beginning and they get better all the time. One of their best qualities is the constant striving for improvement. They are always adding new features to bring additional value to the platform. Their outsourcing is definitely a major focus, bringing the "Tech Advantage" program and their 24/7 NOC for support you can start up with very low operating budget and support large environments very quickly.

Cons

Some of the RMM components are still based on old framework and there are limitations. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.

August 2018

Grace from Arvig

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2018

#1 in Remote Desktop

The benefits for our company with this product has been with better time management. We are able to be much more efficient with the remote desktop feature when troubleshooting employee's computers. The antivirus feature is very easy to use and easy to push out to our computers.

Pros

The interface is very user friendly and has a ton of awesome features! Our favorite feature is the remote desktop interface. It is very simple to remote into a PC without having to have the remote user accept permissions like on other software such as Bomgar.

Cons

We didn't like that we had to update the software installer every 90 days. We keep an installer on one of our network drives and each time they release a new one, we would have to go back into the drive and update it.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2018

A good RMM for the price

Overall, Continuity247 has been very helpful, although with the flaws in layout it can be challenging to find what you need. The competitive cost of the product makes it worth investigating as an RMM tool for MSP's.

Pros

The reporting tools, and the sandbox testing of patches has been extremely straightforward to configure, review, and find difficult computers that need extra attention. Also, some of the issues on servers have been identified and repaired by Continuum overnight before we are even aware the problem was identified.

Cons

The website layout is clunky and unorganized at times. They are caught between two different layouts so some screens use an old confusing layout that requires direct training before you can find some items. Other screens have been updated and have a more intuitive layout for easier navigation.

October 2016

Ben from Keystone IT

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Long time user

We've been using Continuum for over 5 years. We've been with them through a lot of great changes. I am constantly impressed with the updates and upgrades they have added over the years - new features and new services all the time. Our reps are great, helpful and knowledgeable. The NOC has provided us the ability to not have to staff up as much as we would have otherwise.

Pros

Reporting and remote access are really strong.

Cons

Sometimes the web interface is slower than I'd like. It's been improved quite a bit over the years, but could still use more.

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

Managed Services made easy!

Continuum has made it very easy for us to know whats going on with our endpoints. Alerts for hardware issues as well as software patching makes it easy to address issues before they get to be critical. Having the ability to remote into comptuers and support end users has been very beneficial as well.

Pros

We can manage our computers remotely. Continuum also takes a look at whats going on our systems and sends us alerts, such as low hard drive space and out of date software patches.

Cons

Lack of geolocation software for MIcrosoft Windows based machines.