About WhatsUp Gold

WhatsUp Gold is an on-premise network monitoring solution designed for IT enterprises and managed service providers (MSPs). The solution helps them to manage their IT infrastructure and network activities. It offers tools for discovering, visualizing and monitoring network devices, displaying connections between devices and monitoring network status.

WhatsUp Gold can automatically discover devices within the network, including physical servers, VMware, data centers, Hyper-V and workstations, among others. The solution helps IT administrators to manage cross-device connections from a single map. Administrators can also monitor network traffic, enable or disable connected devices and generate performance reports via a personalized dashboard.

WhatsUp Gol...


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Supported Operating System(s):

Windows 7, Windows 8, Windows 10

71 Reviews of WhatsUp Gold

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(32)

32

4 stars

(32)

32

3 stars

(6)

6

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 71 results

May 2018

Dustin from City of Cleveland, TN

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

May 2018

WhatsUpGold is a great tool for monitoring the status of your network.

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.

Pros

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

Cons

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Response from Ipswitch

Replied June 2018

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

July 2020

Ray from CRA International

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

WUG CRA Experience

Alerting and allowing us to be proactive on issues is main focus and WUG has allowed my team to accomplish that goal. Reporting/automating reports and providing different practices within CRA the option of personalized dashboards to gauge performance has been a favorite offering from IT to our end users.

Pros

Goes without saying that it is easy to implement, intuitive and easy to manage. Dashboards and views are ++++

Cons

been using WUG for over 10years and have brought in to 3 different companies i've worked for---to date, i haven't found anything I dislike.

Reasons for Choosing WhatsUp Gold

full transparency--- I LIKE IT! but with my previous exposure, it's become easier for me to format presentation to upper management when making recommendations.

Response from Progress Software

Replied August 2020

Thank you for the review and for being a valued customer.

March 2020

jack from Cameron Communications

Company Size: 51-200 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

March 2020

What customer service

We had an open ticket for the better part of 6 months, and was never resolved. We took this support cost of this and upgraded our solarwinds license.

Pros

Had nice gui to see interactivity. Other than that not much.

Cons

Failed to recognize ios changes on our switches from ios 12 to 15. I had to remove the devices completely and add them back. Contacted support numerous times with no resolution.

Reasons for Choosing WhatsUp Gold

It was picked before me, I was tasked with updating and managing it.

July 2020

Dustin from Medavie Health Services

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Robust and streamlined monitoring

WUG has been a solid piece of our network for years now, their support team is great and the product does everything we need it to do and more. It is reasonably priced for what you get.

Pros

We mostly use WhatsUp for server and service monitoring but we also use it for configuration management on the majority of our network devices, Netflow Analysis, and Application monitoring. For years WUG has been a solid investment and the constant flow of updates keeps adding new features with every release. With the ability to create your own custom monitors and actions WUG will let you do almost anything you can think of.

Cons

Because it is so customizable there is a lot to do to make use of the full capabilities of WUG. It would also be nice to see external integrations via an API of some sort bring able to quickly pull info from WUG using a Slack or Teams bot would be handy. An enhancement of the reporting capabilities such as embedded dashboards allowing users to present information from WUG on other websites and services would help admins present WUG information to customers more easily.

Response from Progress Software

Replied August 2020

Thank you for the review and for being a valued customer.

May 2018

RJ from RU

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

wug 17&18 has an overall better interface that is responsive, a few minor fixes will make it aweso

Pros

The device cards are a nice addition; quickly access common features. Creating dashboard is much easier now than in previous version; more flexible. I like how things are now grouped together, e.g. accessing logs you don't have to go to 3-4 different locations. Searching for devices is great!

Cons

Device roles and discovery could use some work. need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically Device types were remove, new versions don't support changing OS type Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address) HTTPS TCP monitors only support SSL TLS 1.0 I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected. you can drag and drop devices - need an easier way to manage groups. Need a way to pin favorite groups in navigation pane. When you are on device status page from my network you have to click back button 3-4 times to return to the my network page. Would like to see more youtube videos on how to use the newer version; would be a great way to deliver user training. I would like the ability to delete a device from the devices properties page.

Response from Ipswitch

Replied June 2018

Hi, Thanks so much for the kind words! We're delighted that you're enjoying WhatsUp Gold and we love hearing about how you're using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/watch?v=MmaOx9MsMEQ. If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community for more help. Thanks again for using WhatsUp Gold.