Bloomerang Software

Pros

Very simple to use, and also has artificial intelligence to help the moves management process and donor retention.

Cons

Mobile web use renders odd sometimes - would prefer better responsive architecture or a native mobile app.

Overall, would highly recommend Bloomerang. We are moving to a more donor-centric model and Bloomerang has all the bells and whistles to make your job as a fundraiser much easier and everything is nicely located in one place and available anywhere you have internet access.

Pros

Easy to use and a lot of functionality. The conversion staff were great to work with. Glad we made the switch to Bloomerang.

Cons

Wish there was a way to handle seating for events. Also, we have many acknowledgement letters and I wish there was a way to make individual changes to a batch of letters. That is not the case. The letters are produced in PDF form.

Pros

This platform is very ease and essential to use for non-profit organization. It will give you the needed accurate reports. It is also connected to some social media that a great advantage from this era so it can dramatically boost your loyal donors.

Cons

Some of the functions are manual done. But the upgrade of this platform is still ongoing such is good for long time commitment for this platform.

Loved using this software!

Pros

This system keeps everything organized perfectly for multiple employees working together! You can print out reports for meetings or physical filings. You can log when a donor was contacted and add details to notes. You can send emails from this system and even collect online donations without extra cost! It cost at least 1/3 less than some of the other leading companies, and they have the BEST customer service any company could ask for.

Cons

The email system is a bit basic and doing reports can get a bit tricky. Customer service is not 24/7.

Pros

Integration in social networks, commitment, efficient management and relationship of donors, email marketing, reports ... the simplistic but efficient design, a luxury tool for a sublime purpose.

Cons

The consolidation or processing of gifts / Groups / donors by lot / Classification is not possible, it is very manual or individual. there is a considerable difference between the actions you can do in the web environment and the mobile app .. THE COST !! .. Compared with others, the cost is decisive. Especially because we are talking about non-profit organizations / campaigns ..

Pros

It has many relevant features that are perfect for Non Profits. Its easy to use and very intuitive.

Cons

None so far, while my organization is new to the product, I have no criticisms as of yet. It seems very good.

Pros

Bloomerang has the best customer service around, so if you have any issues, you can always rely on someone super helpful to give you a hand. The layout is fairly simple, and easy for a novice to learn how to navigate. The type of reports you can run are endless and can print out any numbers or names you're looking for.

Cons

The email and letter feature could be a bit better, though they may have improved this since I've used it. It is very basic.

Pros

Very easy to use and has some really useful integrations. I have been using this software for over a year now and can definitely say we made the right move.

Cons

Wish it could integrate with donor box, slack and salesforce. I do hope they update the software to include new integrations in the near future.

Pros

Bloomerang has been an excellent move for our organization. It has helped us to clarify our fundraising goals and identify next steps to both deepen our relationship with current donors and broaden our outreach to new donors.

Cons

The templates for donor communications are still fairly simple, but they are updating features all of the time.

Do not buy it if you use Quickbooks, it will be more work than it is worth!

Pros

They have nice customer service people. That is the only thing that was good about them. Oh, I guess they have good salesmen...

Cons

They promise that it will function a certain way and it will not. The way you set up reports is completely backwards. You can't keep couples together, they have to be separate. You can't make the reports they said you could. It is not compatible with Quickbooks, unless you add the same account numbers for every single person. Who has time for that? Also, after all the data entry we did, to not be able to use it, is ridiculous! What a waste of a non-profits.

When it comes to integration, the ability to connect to virtually any website content management system has become a market standard. Bloomerang meets this standard, and does so seamlessly.

Pros

Bloomerang's timeline feature is extremely helpful. I can easily see a donor's entire history of engagement with the organization!

Cons

Bloomerang is somewhat expensive compared to other databases on the market that offer essentially the same thing. I like what I get, but sometimes I wonder if I could be getting a better price from a difference business.

Pros

What i like most about this soft ware is that it focuses on the core features required for a proper fund raising, without complicating things for donors.

Cons

The software is very ok, but I believe there is still room for improvement in aspect of security. this would help build confidence in users.

I researched CRM software options extensively last year. Started with over 40 options and narrowed it down one by one to Bloomerang. I have been so, so happy with my decision. A great company!

Pros

Price! You get so much for such a low price.
Easy to use--volunteers without training have been successfully helping me with entry.
Customer Service- phone support worth EVERY penny. They are so knowledgable and patient and always calm, polite and respectful. I LOVE them!
Our auditor was impresses with what I could do with Bloomerang!

Cons

I really can't think of any real cons. I really want a shopping cart feature but no one has that option so I can't complain.

Pros

Overall, it simple to use, intuitive, and customer support is quick and easy to work with. I love the ability to create email newsletters and send them based on interest.

Cons

I wish there was a way to create a group of records and push an interaction to each record verses having to mark each record individually.

I am a long time user of this product, and I would totally recommend this product to anyone considering switching or even the first time donor database user. This product has features that will help the seasoned non-profit and the start-up alike.

Pros

- Its integrated with other 3rd party products
- I can easily incorporate a number of things (through code snippets generated from by the Bloomrang database) directly into my website
- Good and responsive customer service
- I like the initial sign-in dashboard

Cons

- I wish there were a more granular control of users ability to see different parts of the database (i.e., donations, anonymous gifts, etc..)
- It's great that there are so many options, but it would be great to "disable" certain features I don't use
- I wish the task aspect had more features

Very intuitive and easy to use. Love that the users have input on the product roadmap and future enhancements.

Pros

Report are easily run so you can really dig into your data... and if you need help, its only a chat away. Engagement score and highlights on the timeline let you know at a glance important info about your donors ! Online form integration is great and its very easy to customize.

Cons

Needs more flexibility in creating and editing thank you/recipet letters. Still have to export and mail merge to get a custom font and wording.

Pros

Bloomerang is the easiest to use, and includes features that are based on what fundraisers really need -- not all the random extras that seem cool but are just useless clutter. Imports are easy, reports are easy, even acknowledgement letters are easy and integrated. Software updates are automatic and seamless, so you never have to mess with them or risk being out of date. The customer support can't be beat. I've transitioned two organizations to Bloomerang, and will hopefully be transferring a third within the year!

Cons

The only thing I'd love to see change is for acknowledgement letters to be exported in Word format instead of only PDF. That said, even the PDF is highly customizable before it exports, so it's a teeny tiny itsy bitsy problem.

Pros

There are not a lot of pros to this extremely simple and basic software. As a small nonprofit just starting out, we thought kind of database would be useful, but it has such limited capability and is not user-friendly at all. There are much better products out there with much more capability and donation and social media integration.

Cons

Our experience with this company has been extremely negative and has caused a lot of stress and problem where it was not needed. While they provide adequate online support, as a 20-year advancement professional who has used many CRMs, this software and its capability is very limited. Our account manager and the CEO have also proven to be inflexible and unkind.  

We received our renewal invoice 26 days before it was due after discovering Bloomerang was sending the renewal invoice to an employee of ours that left 3 years ago. As a result, we asked for a waiver for the 45-day cancellation clause because of the circumstances. We are a small non-profit and they would not even talk with us. After myself and my colleagues called 7 times to get some answers, I sent a contract cancellation letter outlining the lack of customer service by not paying attention to this matter. We were not happy that it took almost a week for someone to even call us back and that was because I wanted to cancel my service. They would not even discuss a resolution with us and were happy to seek legal action if necessary.
We have canceled our contract but not after having to pay for a full year and on top of that Bloomerang had the nerve to charge a service fee because we canceled out auto-renew. As a small non-profit that helps alleviate blindness in the world, that actuates to 103 people we could have given sight to. They absolutely do not conduct good business and I will never use or recommend this company to anyone.

Pros

It's relatively easy to use out of the box. It's not very customize-able, which is a good thing if you are new to databases and a frustrating thing if you need the software to do anything beyond the very basics. And you can get a 1-year license through Tech Soup if you're a nonprofit. That's the biggest plus.

Cons

I've spoken with folks at Bloomerang, and find them incredibly inflexible and unhelpful when it comes to taking customer feedback. They have a product that only works for the most basic kind of record keeping. For example, we used it with a client that works exclusively with LGBTQ folks, and there was no way to alter the gender options. They also REFUSE to create an integration for QuickBooks Online, opting to only integrate with a GL software called Aplos, which is used by very few nonprofits.

Actually, most concerning is probably that they only offer two levels of permissions. When I asked if they were working on this, the response was that they were "tracking which additional user permission settings customers need". This company is not new though, so I really suspect they don't actually care about working on this.

I found Bloomerang frustrating at basically every level in trying to customize its offerings and shape it to work for our client. I think they are switching to a new database next year, in part because of the gender weirdness and in part because it's just not a great database for a growing organization.

Pros

As someone who has only been using the product since November, I really enjoy the ease of use. I recieved very little formal training, but was able to figure out most of what I needed and if ever I had a question, the online chat helped!

Cons

I would love a way to run a list to see all the emails that have bounced, instead of looking at each individual report, or if the system would label the email as BAD email if it gets an error notice.