About CERVIS

CERVIS is a cloud-based volunteer management solution that caters to small and midsize nonprofits, associations, faith-based organizations and businesses. It helps users to manage the records for multiple volunteers.

CERVIS gives coordinators a centralized area to handle volunteer recruitment, coordination, communications and reporting tasks. Additionally, it can integrate with an organization’s existing website to support online registration processes that gather volunteer contact information and participation preferences.

Event management tools enable coordinators to define volunteer opportunity details, including an event's description, start and end times, location and more—then post the event on the website where volunteers can sign u...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of CERVIS

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(4)

4

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

June 2018

Michael from Habitat for Humanity

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great program for tracking Volunteers!!!

Great volunteer tracking software.

Pros

Customizability is key here, you can make this software do whatever you want essentially. set up multiple locations, make only specific location available for an individual. waivers are built into this software so you don't have to track the paper aspect anymore, the waivers can be 100% percent your companies. we also use this for community service workers as well. this is a great program hands down. geofencing is built in so that people are only able to check in when they are at the designated location which helps to prevent fraud. people can check in from phones and tablets as well a pc's. customer service is great as well, I've never had an issue to date and they have always been very helpful.

Cons

The cons are basically the limitations of the users, if you don't want to put the time into setting up and properly utilizing this reporting software, then it's probably not for you.

May 2015

Marci from Forgotten Harvest

Industry: Civic & Social Organization

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2015

Volunteer Manager Review of CERVIS Volunteer Mgt. Software

Pros

CERVIS truly does everything you need it to do to manage, track and coordinate thousands of volunteers. It is the backbone of what I do as a Volunteer Manager. It is extremely user friendly. I have always received excellent customer support in a timely fashion as well. It is also very affordable!

Cons

I really don't have any complaints or things I don't like. The only thing I can think of is you may find at first that some of your volunteers may have a bit of confusion with the Reservation Code feature. You will need to give clear instructions to them on its use. We have been using this feature for over a year now and most volunteers find it user friendly. It allows you to "reserve" volunteer slots for a group and have the volunteers in that group pre-register and fill out their profile on-line, thus saving you and your team a ton of data entry!

October 2016

Camellia from Habitat for Humanity of Northwest Metro Atlanta

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Habitat for Humanity of Northwest Metro Atlanta Review

After buying and utilizing CERVIS in February of 2016, our office noticed a significant increase in volunteer recruitment and retention. After only eight months of use, the office was able to integrate not only the development department with the system, but our family services and construction departments as well. The first year of implementation went smoothly, and we are looking forward to another year even more skilled with using the system. Keep up the great work!

Pros

The reporting, data-capturing, and noticeable retention rates after buying CERVIS have been immeasurable to our office. CERVIS has made the volunteer coordinator position one of management with it's hands-off structure for the volunteer coordinator, and more hands-on for the volunteers, making them feel more in control of when they volunteer.

Cons

Volunteers have a more difficult time using the system because of all the little steps it takes to register for events.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

September 2018

Software Doesn't Work for Group Volunteers

They did not deliver on what was promised. We do not recommend this software.

Pros

The automatic emails and ease of use for event volunteer registration.

Cons

It does not work for groups and while their customer service is prompt, the software is not customization but it was sold to us that way.

Response from CERVIS Technologies

Replied October 2018

Hi Ariel, We are sorry that you are not fully satisfied with our software. We serve organizations that range in size from a few dozen volunteers to several hundred thousand volunteers and we strive to offer the best customer service and software experience in the industry. Our group management functionality tends to be a favorite of our larger customers who use CERVIS to manage thousands of groups. We offer more built-in customization options than any other volunteer management platform and we also offer in-depth, personalized training and consulting. We strive to have highly satisfied long-term customers, so our professional, non-commission based, sales staff is very up-front about the capabilities of our software. Our 30-day money back guarantee ensures organizations can cancel their account if it does not meet their expectations. Since you are a current customer, please feel free to reach out to our support team for assistance in utilizing CERVIS to better meet your needs.

June 2017

Camellia from Habitat for Humanity of Northwest Metro Atlanta

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

CERVIS has been a game-changer in our office in how we handle our volunteers, programs and more!

We are able to turn volunteer coordinating into volunteer management utilizing this system so volunteers can look at opportunities and volunteer on THEIR time rather than us telling them about opportunities that are in OUR time.

Pros

We love the reliability of the customer support team, the features and how much we get to save compared to other volunteer management systems in the market.

Cons

The ease of use for volunteers who do not use the system daily needs work on. We get our most complaints from volunteers who do not like how many steps it takes to register for a volunteer opportunity.