About GiftWorks Cloud

GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.

The donor management module provides users with information on donors and tracks donation amounts, email communication and other interactions. The volunteer management module provides a volunteer portal, helps users track revenue and expenses, set fundraising and registration goals and manage reservations. The reporting module provides a list generator that helps users create custom reports.

Other features include fundraising, marketing and communication tools, social-media tracking and user-role management. GiftWorks offers integration with Quic...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of GiftWorks Cloud

Average User Ratings

Overall

2.95 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

2.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(15)

15

3 stars

(6)

6

2 stars

(6)

6

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

August 2015

Susan from Suicide and Crisis Center of North Texas

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Easy to Learn, Use and Manage.

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

June 2017

Pamela from NH Preservation Alliance

Company Size: 2-10 employees

Time Used: Less than 2 years


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2017

Good, but missing features

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros

Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons

Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

January 2020

Carlene from Independence Association

Company Size: 201-500 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

January 2020

Unfinished and defective: Do Not Choose

I regained 15 years of donor history. I've wasted many hours. I have hundreds of duplicate records I can neither merge nor delete and hundreds of records from which GiftWorks has stripped State Codes or Postal Codes. It's not possible to produce useful donor thank you letters without a clunky process of exporting to Excel then mail merging in Word.

Pros

We'd used Gift Works desktop previously, then my predecessor transitioned to a very low-end product without importing most of our donor history. Returning to GiftWorks, then only offered as the Cloud product, allowed us to regain about 15 years of records and to begin documenting a wider range of donor interactions. With GiftWorks, we are able to maintain biographical info and donor conversations in association with the donor record, for example.

Cons

There's no useful documentation and many elements don't work. It's been nearly six months since I first reported the inability to consistently merge duplicate donor records, and I still can't. Other elements randomly failing for up to weeks on end: ability to delete duplicate records, ability to use the primary constituent search field to search, ability to select "United States" as donor's nation, access to donor gift history, ability to add a donor gift, ability to create a mailing list, ability to run a report previously used. When reported, these are typically described as "known bugs" by tech support, with the promise "You will be alerted when this is resolved." Then there are the random issues that Frontstream/Panorama can't explain: Like why I no longer have Postal Codes or State Codes on nearly 700 records where they existed when I exported my Annual Appeal list two months ago. Or why a sync with Constant Contact improperly added some 500 contacts to the Media list. New Terms and Conditions (end of 2019) require agreeing that only what is enumerated in the Terms and Conditions is warranted ... that is to say, the product doesn't need to meet the ordinary warranties of serviceability / merchantability that are bedrock consumer law in the States/Provinces where it is headquartered. This is the kind of agreement I'd expect from a company that knows its product is defective.

August 2017

Shauna from Meals on Wheels Spokane

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

August 2017

Definitely not the best...but getting better at least

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

Pros

I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

May 2017

LaTasha from Workshop Houston

Company Size: 2-10 employees

Industry: Primary/Secondary Education

Time Used: More than 2 years


Ease-of-use

4.0

Functionality

3.0

May 2017

Good product for good price

Pros

The price makes it accessible and it's fairly easy to use. It gets the job done and that's ultimately what matters, especially at this price point.

Cons

The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.