About GivingTools

GivingTools Online Giving offers cloud-based nonprofit management software for small and midsize organizations such as associations, churches, nonprofit corporations and human services organizations. The solution provides features such as donor management, contribution tracking, payment processing and recurring donations. 

GivingTools helps companies manage online donations, track gifts and lets donors set up recurring donations. It enables users to track donations and generate monthly reports. Mobile giving tools allow giving pages to rescale for mobile devices and link donation appeals to QR codes.

Pledge periods can be set up, allowing donors to pay their pledges over time. Users can set up standalone giving pages that include videos, photos, ...


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Supported Operating System(s):

Web browser (OS agnostic)

52 Reviews of GivingTools

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(39)

39

4 stars

(13)

13

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 52 results

August 2019

Robert from Bird Ally X

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Giving Tools is an excellent platform.

We do gift shop sales, online sales of books as well as donations. Giving tools handles all of these very easily, with room to grow.

Pros

I like its ease of use as well as its support of our nonprofit mission. Customer service is excellent.

Cons

No complaints. Giving tools works exactly as it should.

July 2017

Benjamin from LifeSteps World Ministries

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

Perfect for what we were needing and then some!!

This software allows us to get more donations and quicker than before. Allows us to seamlessly integrate through our website to be able to keep traffic focused on what's important to us. This also allows the donor to manage their payments easier than going through us, and saves us a ton of money in the long run compared to nearly any other software out there.

Pros

Most: Customer Service, hands down the most responsive and willing team to work with from asking questions, fixing a couple minor bumps I had, and reconfiguring to specific needs in one area. They are great and willing to help whenever possible. Then I would have to say the value of their system and service for the price you pay is beyond awesome. They are straightforward in what they offer and they have some of the best rates that I have found out there. For what we were needing, GivingTools has been the perfect fit. Their system is pretty easy to learn and understand, and it has been fairly simple to train our staff on how to use it and implement it into the support raising. To lock in the rates GivingTools have negotiated with BluePay and still be able to integrate their systems into outside 3rd parties like Salesforce is outstanding as well. For a medium size non-profit that is steadily growing that value and ease is not overlooked. There are lots of other pros to GivingTools that I would highly recommend anyone searching and investigating Donor Portals, should look no further and give them a try. I doubt you will be disappointed.

Cons

Downloading the reports and understanding them with BluePay's reporting does take a minute to understand. I'm a very skeptical person so it took me a couple months of digesting the reports to fully believe everything was there and it was working properly. But I also didn't have the proper time to be able to invest fully into learning the reporting until about 2 months in. But once I sat down and reconciled everything and took a day to understand the language and learn how to merge with our old/current system is all made perfect sense, just needed that time for my brain to catch up. This should not be a deterrent though, but just recommend being sure to ask questions and take the time to learn how to quickly merge with your current accounting processes.

August 2019

Nikki from New roots haiti

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2019

Almost there....

Amazing customer service. I still think there are aspects that could be improved (see above).

Pros

It looks professional, easy to add to website, easy for donate to navigate original donation. I’ve always had amazing customer service experience with this company.

Cons

Switching from 1.0 to 2.0 version was a night mare. In order for donate to adjust their monthly donations they have to cancel and then create a new one. This is often confusing for donors and has caused us trouble. I’m thankful that you now send emails to us and donors when their card is denied for whatever reason.

Response from GivingTools

Replied August 2019

Thanks for this feedback! While 2.0 introduces many new features, we continue to hone the product. Please do share any issues you have as that helps us focus our resources to make GivingTools the best tool possible for actual users. Now that you are in 2.0, new recurring gifts will have 2.0's featureset. Older 1.0 gifts are automatically ported over to your 2.0 account for recording purposes but they are not as robust in terms of options. 2.0 gifts are forward compatible, though, so as new features become available, those gifts will enjoy the full benefits. Thank you again!

June 2020

JACQUELINE from First United Church of Tampa

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Best Customer Service I've Ever Experienced

First United was still accepting pledges and donations by check or cash. We needed to implement an online giving option that allowed for recurring payments to maximize church income. Giving Tools is an easy-to-use end user interface and pairs seamlessly with Stripe, our payment processor. We also enjoy the reports and trackability. Customer Service team went above and beyond helping me to setup. I'm not a developer so they walked me through each step and built anything that was outside of my skill set with an email smile. Love these guys!!

Pros

Extremely easy to add segmented donation categories.

Cons

Allow end-users to alter their donations and subscriptions.

Response from GivingTools

Replied July 2020

Thank you VERY much! We do our best. On the cons side, we agree with you. Currently, donors can update their payment type later, but cannot change other settings without making a new gift. In the near term, we plan on allowing donors to change ANYTHING on the fly. But we are working on some other amazing features first which you will see in the next couple weeks. You are going to love this stuff! Thank you again for your kind words.

August 2019

Peter from Jeremiah's Promise

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great Product

Love it! I couldn’t be happier!!

Pros

The cost to me was a big one! As a non-profit that takes a lot of recurring payments it’s a very simple system that is easy for me and the donor. The cost of ACH’s was unmatched!

Cons

There were some quirks with version 1 but V2 is much better. There are still a few odd things on the donor side that I don’t understand, like they can’t alter their existing giving, they have to cancel it and create a new pledge. We are using blue pay as our processor and there are some things I don’t like about that integration but that’s not giving tools fault!

Reasons for Choosing GivingTools

Cost!