Network for Good Software


 

Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. 

Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages.

Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices.

Personal Fundraising Coach: One-on-one coaching with a fundraising expert that will provide on-going fundraising strategy sessions, appeal review and creation, new ideas to enhance fundraising efforts, and more.

 

Network for Good  - Donor management
 
  • Network for Good  - Donor management
    Donor management
  • Network for Good  - Contact profile
    Contact profile
  • Network for Good  - Donation page
    Donation page
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

103 Reviews of Network for Good

 

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Software Advice Reviews (56)
More Reviews (47)

Showing 1-20 of 56

Sydny from Mead Public Library
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great concept

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the idea behind this software, and we use it quite frequently. It requires very little work on our end.

Cons

I have had challenges with payments to our organization - it is sometimes impossible to tell who donated.

Review Source
 
 

Justinn from Coosa Riverkeeper
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Thanking your Donors the Right Way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel strongly that this software will allow me not just to thank donors, but thank them the right way... depending on if their new donors, renewals, or a major gifts. I'm not just worried about "did we thank them?" any more, I now have a mechanism that allows me to thank them properly and segment HOW I thank our supporters.

Pros

I love the on-boarding process and how easy Network for Good makes it for organizations to migrate their data and gives tips on ways to using that time efficiently to set up your donation pages, acknowledgment letters, etc.

Cons

The only con is that I didn't invest in this software sooner. I would have saved myself a lot of headaches...

Review Source
 
 

Terri from Health Care Center for the Homeless, Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great for Branding Donation Options

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like that they are able to brand your donation page to you. Years ago we used another option that was obviously sending you away from our website. No branding or anything - just a way to donate. Network for Good kept the donor in our world, giving the donation page the look and feel of our website. Their customer service is great and they are always ready to assist. I am a one-person development/fundraising shop, so I wish I had more time to explore all the options they make available. They reach out on a regular basis to inform me of new or better options - I just don't always have the time to really investigate.

Cons

I may be behind the times, but my only con is all the information that you have to complete to make a donation. This is more on me than them - finding the time to explore all the options available and if there are updated versions that are simpler.

Review Source
 
 

Jordan from Riverbanks Zoo and Garden
Specialty: Animal Welfare
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Great for Fundraisers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fundraising can be much more efficient and effective! This software offers an interactive approach to fundraising for your business. With helpful ideas, layouts, top of the line features, and much more, this software will increase the chances of your business easily surpassing their goals.

Cons

Of course with any new software, the only cons are getting a good feel of the program and understanding for how to use it and all of the features, but you will quickly catch on!

Review Source
 
 

Ashley from OSBI
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Great Resources

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Their free fundraising library is a great resource for nonprofits to use. It is full of templates and webinars over an array of topics related to fundraising.

Cons

I used a trial version of the software and found that it was not easy to use and didn't compare to other platforms like Salsa Labs.

Review Source
 
 

Ashley from CERT International
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great Fundraising Tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This is one of our essentials at the office. It has the perfect amount of functions (without having too many that we never used). We are able to take full advantage of all it has to offer! Fundraising pages are so easy to set up and attractive! It is also nice to have a fundraising coach! Being able to have one on one contact with someone helps our campaigns be there best!

Cons

We didn't take full advantage of having a fundraising coach if we chose to at the start, but now that we use one we can see a difference!

Review Source
 
 

Liz from CTBTA
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Excellent Donor Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. If I ever have a problem I usually figure out how to fix it before I get a response from the support team.

Cons

The fundraising pages are very limited on what you can do with them. They are perfect for straight peer-to-peer fundraising or an everyday giving campaign but the ticketing page is only good for dinners or simple ticketed events. We have been trying to use it as a registration page for a 5K and it has been very difficult.

Review Source
 
 

Randy from Mission Increase
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Network for Good is good at what it does, but I wish the CRM offered more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would strongly consider browsing though different options before choosing NFG. There are opportunities out there to get more for your money.

Pros

NFG equips constituents with tools to share the cause and raise funds. Also, for additional cost, you can gain access to a Fundraising Coach.

Cons

Other nonprofit CRM's on the market offer significantly more features for the same price. Although the CRM is highly functional, I feel limited. I'd like to be able to manage grants on the platform as well.

Review Source
 
 

Mandy from The Covering House
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Easy to Use Donor Database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the price, NFG is very easy to use and has a lot of quality capabilities.

Pros

Network for Good is very user-friendly! You can manage your donor database, event registrations, social fundraising and specific campaigns. Entering individual donations is simple and it offers good report options.

Cons

There is no option for donors to have their own login to change personal information. They use their own credit card processor so it does not integrate with any other gateway. There is no volunteer management capability or grant tracking.

Review Source
 
 

Reavey from Global Kids, Inc,
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Helpful but not without downsides

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have used Network for Good for Nonprofits to collect and track donations obtained through Facebook fundraisers, Charity Navigator, and certain individual donors. The direct deposit option, which is offered at no extra cost is useful in transferring funds.

Cons

The downsides to using Network for Good, particularly to collect donations from Facebook fundraisers, include anonymous giving details (no contact info for further cultivation), a significant deposit lag time, and platform fees.

Review Source
 
 

Jianan from UNO
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good choice

Pros

Network for good is a good software for customers to use to detect if the network is good or not.
It can also provide some useful suggestions.

Cons

Some network problems it cannot fix it timely
More useful and practical functions need to be added in this software

Review Source
 
 

Joelle from American Baptist College
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Could Be Much Better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

If you're looking for a donor management system I can't say I'd recommend this one. After stuffing information in a four houred conference call, that is offered as separate classes you can take any time by other donor systems, I felt like they were realizing how behind they were, while still demanding a price tag of excellence they don't yet deliver.

Pros

This program has multiple platforms, so if you only have one need for it you can pay for a separate feature. It keeps great records of all electronic donations you receive. It also allows you to reset your password at a level of ease that most softwares don't provide.

Cons

One of the most confusing interfaces I've dealt with. I had to download donation records once a month and it always took me at least 5-10 minutes to remember what small button to push to get to where I needed to be. I would explore every other option available before I figured out where to go, so I didn't feel like it was labeled in a user friendly manner. They charge for extra features that other nonprofit systems offer for free. I also felt like they took a much bigger cut of the donations than was usual for a system like this. They charge about twice what we paid for donormanagemt, and with a system that already seemed confusing I didn't feel confident paying more for what seemed like much less.

Review Source
 
 

Whelma from CA Immigrant Policy Center
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great CRM for Nonprofit Organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We switched to Network for Good 3 months ago and we are already seeing the great benefits of transitioning. It is a lot easier to navigate than our old CRM platform. The dashboard feature and ability to produce/export reports is beneficial to our Development needs. The customer service and support is superb and very responsive.

Cons

Network for Good currently does not have a grants management component where our funder and donor contacts, grant deadlines, and grant materials can be managed in the portal.

Review Source
 
 

Janice from Global Kids, Inc.
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

They are expensive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are cheaper ways to create a donate page, you just have to do your research.

Pros

It's very easy to use, intuitive, straightforward, easy to set up. They also provide occasional fundraising tips via an e-newsletter that are solid. They offer Peer-to-Peer fundraising as a component of their packages.

Cons

You have to pay for each additional donate page you wish to create beyond what you get in your bundle. They offer different packages, but all have a monthly hosting charge in addition to the standard credit card fee. Once you start using it, it's hard to wean yourself off.

Review Source
 
 

Dez from PCI
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Saying good-bye to NFG

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We've used NFG for a few years now. It's straightforward, does what you'd expect but is expensive for what you get.

Cons

Does not sync with Salesforce. Salesforce has a superior CRM and NFG used to sync with SF but they stopped last year because they want you to use their CRM with doesn't do half of what SF can do. We have to leave NFG for that reason.

Review Source
 
 

Katy from 4KIDS of South Texas
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

To stay with NFG or not to stay... this is the question

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Review Source

  Response: Emily, Network for Good

Date: January 2018

January 2018

 

Hi Katy,
Thanks for sharing your feedback about your great experience with our support team member, Lenny!

Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able!

Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement.

If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

 
 

Debra from Jesus Project Ministries
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Network for Good is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer support is fantastic. Has greatly improved our donor impact. Web-based giving is very good.

Cons

It seems a little expensive, we use both fundraising and donor management tools. But has peer 2 peer embedded.

Review Source
 
 

Erin from Morning Star Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

An overall pleasant experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, we are very pleased with N4G and what they do. We like the service we receive and are grateful that they are always ready to help

Pros

N4G is always helpful, sending me useful white papers on best practices for each season of fundraising, as well as providing excellent customer service when I do have a question. They walked me through step by step when I inquired about upgrading our CRM with them. They're also used by some of the organizations we work with, so it's nice to easily integrate with them.

Cons

We currently have 13K records and we want to see that number grow, but the N4G platform doesn't have the capacity to grow at a reasonable price for us.

Review Source
 
 

Lawrence from Van Andel Institute
Specialty: Healthcare & Hospitals
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Great Payment Processor

Ease-of-use

Functionality

Product Quality

Customer Support

Network for Good is a great payment processor. We use it in conjunction with our Crowdrise account for our third party and peer-to-peer fundraising events.

Pros

Features easy to read donation reports that captures all of the essential donor information. Simple export feature for donations and adjustable data ranges to focus in on specific periods.

Cons

The system's design feels old and some updates would be useful. For instance, most pages cannot fit entirely on a screen and scrolling is required to fully navigate the site.

Review Source
 
 

Sharon from Bite Me Cancer
Specialty: Philanthropic Foundations
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

So far, taking 3 months to even convert our data over

Ease-of-use

Functionality

Product Quality

Customer Support

I'm very surprised that this system doesn't seem to enable nonprofits to focus on their donor organizations (like corporate sponsors). We've had quite a challenge with this and may have to give up soon.

Pros

The concept seems great for connecting donors, communications, activities, etc. Seems very focused on individuals so not sure if it will end up working for us.

Cons

We can't even get our database accurately converted because their system doesn't seem to recognize organizations, just individuals. So we have spent a few months dealing with this issue, trying to get them to make changes/corrections...still working on it.

Review Source

  Response: Elizabeth , Network for Good

Date: November 2017

November 2017

 

I’m sorry to hear we have fallen short of meeting your expectations!

Your feedback is really important to us so I wanted to make sure I let you know how we’ve responded to solve these problems for you and other similar nonprofits. We do have the ability to track companies in the donor management system. It sounds like our training webinars and 1:1 conversations with your customer success manager didn’t make this clear. We’ll make sure to highlight this more in the future.

I chatted with our data import team about the complexities and miscommunication with your data import which I understand is frustrating. They did let me know that we were able to deliver the data to you in a way that does work but I understand that it didn’t 100% meet your expectations the first time. And we are sorry for the hold up! I also wanted to let you know that we have hired more data import specialists to handle more complex data imports in a timely manner.

 
 
 
Write a Review
Showing 1-20 of 47

Hebert from Bread of Hope
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Falling in love with NFG

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I just love how I can rely on a system that helps me connect with my donors, making so much of my work easier and giving me time to focus on what I need to.

Pros

the integration of so many features that allows you to connect several services in one place. I'm using less and less other services for contacting donors, events, donations, and using just the Network for Good donation management system.
I also like the customer service available. It's great to have a team helping you through all the craziness of fundraising.
I also like how NFG is constantly incorporating new technology in their system.

Cons

I wish some features would give me more customization options. Like, donation pages, forms, ​and direct mail, but I can perfectly work with all the available features.

Review Source: Capterra
 


November 2018

November 2018

Helpful Tool for Fundraising

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

You actually feel like you are part of a "network." It is geared for non-profit organizations, so the features cater to the needs of non-profits, including small organizations.

Cons

There are a number of similar software applications out there that our organization has tried. Network for Good is actually quite good, but in the end we found other programs easier to use and better suited for our needs as a small, international non-governmental organization that is still working to build a donor foundation.

Review Source: Capterra
 

Emily from Heartland Humane Society
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Network For Good Fundraising Platform is a game changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Network For Good is allowing us to quickly enter gifts, thank donors, consolidate information, and do some big-shop level fundraising with a small shop.

Pros

NFG's visual interface is so easy to use. The automation of data evaluation (auto-ID of lapsed donors, for instance) allows us to use our time doing donor relations instead. Built-in modules for campaigns and tactics, such as #GivingTuesday are guiding us and making it easy to maximize our impact as small-shop fundraisers.

Cons

Our only issue is the records tiers for pricing. We are currently at the top of one tier, but the next tier is far beyond what we would need so we are struggling to keep our records below the current tier cap.

Review Source: Capterra
 

Tokyo from We-R Living Proof
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Maybe best for established companies

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

None just yet, however, I am hopeful.

Pros

The pro on this one is the ease of use (sorta).

Cons

I have a new and small nonprofit and I did not find this software useful. Everything takes money to start up and as a small nonprofit I just don't have the money to put out. There could be a window of time to see if you can get funding and then you could join.

Review Source: Capterra
 

Sean from syght LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

We used this Product for our Non Profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had a need to have a nonprofit. The issues that go with this type of setup are huge in what you can do, and what you can not do.
So I surfed the web and read a few articles two named this product. The learning of the product just takes a little time but that time will keep you legal in audits and Thank you's from your donors. We happy with this product. Our experience is if you used salesforce, excel or word you jump right in that the tools are in this package.

Pros

It is a software geared towards charitiesand nonprofits and money or Fund Raising! As we have a need for 501(c)3type of operation this procut gives you control of the process and keeps a papertrail and aids you to be legal as a non profiT.

Cons

None this product if you have not used any others is not lacking in features. You need to spend sometime learning the product then you see that it will provide you the audit trial, marketing, accounting and more in one package.

Review Source: Capterra
 

Margaret from Cowboys for Cancer Research, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great Fundraising Opportunity

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Our organization received over $3000 due to the generosity of our donors.

Pros

Easy way to get donations for a favorite charity

Cons

Doesn't provide accurate record of donors making thank you letters difficult. If several people donate, the individual needs to track them separately. The organization simply receives a total amount. The individual must provide information to the organization.

Review Source: Capterra
 

Anndriene from Urban Initiatives
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Nice Software for Fundraising Online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Network for Good has allowed me to efficiently manage donor profiles in one place while providing an online platform my company and donors alike to share during our fundraising peak seasons.

Pros

The ability to set up fundraising online is my favorite feature of this software.

Cons

Navigating the software is a bit tedious at first, but customer service is really helpful with any questions that arise.

Review Source: Capterra
 

Flor from South Bay Community Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

New customer and loving it!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

So far so good. Love the way it works and I am loving it!

Pros

It's a really easy software to use, very modern compared to the last database we were using and the support team has been really helpful when I don't understand something. They also have really awesome webinars and make the database much more easy!

Cons

I am still struggling a little with the usage of the filters

Review Source: Capterra
 

Kimberly from Sacred Heart School
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Network for Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good

Pros

Love the way I can now take donations with a click of a button. More alumni and out of town supporters donate online rather than mailing in donations.

Cons

Changing contact information when someone in the office leaves is a little bit harder to do.

Review Source: Capterra
 

Alissa from 1961
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

A must for non-profits

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This is a great site to find a non profit that you want to donate to, and be able to safely give to your nonprofit.

Pros

It was easy to use, and I like how you can search for the non profit that interests you. Paid in a timely manner. Didn't know that we had money sitting there so it was a nice surprise.

Cons

We didn't know about the donations and was not sure if this was a real thing. But it was!

Review Source: Capterra
 

Mariam from Al Fatih Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Network For Good

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Network for Good is an excellent donation platform nonprofits can use to collect and solicit funds. My organization has been using Network for Good for over 7 years and have never had any issues. It is easy to track donations and run reports. Donors can also opt to cover the fees.

Cons

The few downsides to Network for Good is that the organization cannot setup monthly recurring. The donor has to initiate this from their end. Also the deposits are monthly into our account instead of daily or weekly.

Review Source: Capterra
 

Jamie from Challengers Independent Living, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Love Network for Good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far, love it!

Pros

Response letter templates, ease of setting up donation pages with our artwork for background, ease of posting donations, customer service is excellent!

Cons

I haven't found anything yet. There is a learning curve, but that's true for any new software experience. I wouldn't, however, call that a con.

Review Source: Capterra
 


October 2018

October 2018

For a non-profit there are better options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We keep the account open in case someone chooses to give thru it, but it's not a priority to us to actively pursue using it.

Pros

We like the ability to reach a broad audience, and NFG does have a broader audience

Cons

The percentage on transaction fees - for a budget conscious non-profit, there are better options out there. Also the timing to get funds to the account. We were set up with NFG for quite some time and suddenly received a check in the mail with funds from 6 months prior with a note saying they could not locate our organization. We have since set up ACH with them, but they could have done more to locate us and get the donor funds to us sooner.

Review Source: Capterra

  Response: Network for Good, Network for Good

Date: October 2018

October 2018

 

Hi there! From your review it sounds like you have a free account with us (using our donation processing service for nonprofits and not using any of our software products for donation pages or our donor management system). I wanted to let you know that we do have a lower fee structure for our subscription-based donation pages vs our free online donation platform. And, I'm sorry about the time it took to get the check to you! We always recommend nonprofits keep their address updated with Guidestar as that is the "nonprofit database of record" for many in the nonprofit space. However, I'm glad you signed up for ACH! Thanks for your feedback! -Liz, Customer Success

 

Darcie from Living Journeys
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Customer service like none other

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In today's world outstanding customer service backed with a genuine desire to improve is hard to find. The software is easy to use and learn as a new user, but when it's not there is someone standing by ready to help. When the software can't perform as you wish, there are people listening and working to improve the software. I couldn't ask for more effort from the people working behind the scenes to make this program exactly what we needed.

Cons

Although I know they are working on improving the event side of their software, I found the program insufficient for one of our events, which is a running race. I think network for good can be as good as other race programs, they just aren't set up for an event that needs details on age classes, birthdates and assigns bibs.

Review Source: Capterra

  Response: Network for Good, Network for Good

Date: October 2018

October 2018

 

Thank you for this review! I'm glad to hear that our customer support has exceeded your expectations! And you are right, we are actively working on updating our events pages and will have more features released for event pages in early 2019! - Liz, Customer Success

 

Marilyn from FireEscape Youth Minsitry, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Appreciate Network for Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our minsitry is kept up-to date on the latest information and the response to questions is sent in a very timely manner. They have been prompt in sending donations to our charity and that alone is the best review we can give. Sending donations is always secure and private.

Pros

Really like the ease and efficiency of the reporting and the customer service! We run a non-profit and the tips they give help us out so much- they cover ideas and programs that we never thought about.

Cons

Nothing NOT to like! We cannot find any fault in how this works for us.

Review Source: Capterra
 


October 2018

October 2018

Good basic giving platform for nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our overall experience with Network for Good was good, but did not provide an upgraded platform when we were looking for a better solution. Our organization ultimately switched to another platform that offered a more flawless integration with our existing website.

Pros

Network for Good is great with the basics and provides a platform for online giving that our organization used for years.

Cons

A few years ago, when we were last utilizing this software, the platform didn't provide advanced features that our nonprofit was desiring. The interface was also not very user-friendly and did not embed into our existing website.

Review Source: Capterra
 

Leslie from United Way Galveston County Mainland
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good software with one-on-one coaching

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I'm beyond satisfied with this product and I feel that the value of the product I receive is well worth the cost. I would recommend this product to others, especially individuals who are responsible for fundraising or donor tracking. This product is comparable to other software products and better than most.

Pros

This company offers personal coaching for non-profit users to best utilize the software to get the most benefit for your dollar. No matter what size company, this software can be personalized to fit your needs. The value of the software is determined by how the software is used. I prefer to implement just this software for all my needs and I eliminated spreadsheets, paper files, and all other reporting systems.

Cons

There were a few times that I needed to contact customer support and the hold time is sometimes a bit long. I wish there were more training resources for users to troubleshoot on their own.

Review Source: Capterra

  Response: Network for Good, Network for Good

Date: October 2018

October 2018

 

Hi Leslie! Thanks for your review! We're so glad to hear you like working with your coach. :) I hear your feedback about customer support. We do have in-app messaging that tends to work well for most customers and we are working on making sure we keep the phone volume as low as possible. Furthermore, our knowledge base (when logged into donor management, click Help in the top right corner) is full of resources that we hope you'll find helpful! Thanks for the review and the feedback the review and the feedback! -Liz, Customer Success

 

Mary from TeenSmart Internacional
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Easy, comprehensive, helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small NGO (under $500k) and need something user-friendly and affordable for a 2-person development team. We've been with Network for Good for 2 years and everytime I make a suggestion for improvement, they implement the change within a short time period. They are great!

Pros

User-friendly and great customer service

Cons

Nothing at all! Anytime that I make a suggestion for improvements, they follow through!

Review Source: Capterra
 

Anita from Natik Esperanza
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Donor Management for Dummies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love using NFG overall. Very user-friendly, swift problem resolution with staff, lots of helpful tutorials and webinars. And improving all the time!

Pros

NFG donor management and online donation package is so clear, instructional, intuitive. We have enjoyed learning how to use it and maximize all the options offered.

Cons

The biggest complication was figuring out how to translate the donor information to our QuickBooks reporting system, but eventually we did figure it out with the help of someone in NFG. Turned out that the language NFG uses for certain categories and functions does not match accounting vocabulary.

Review Source: Capterra
 

Brenda from Heather's Old Skool Village
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Heather's Old Skool Village highly recommends Network for Good software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our benefit in April we collected over $32,000 by using Network for Good!!!! That is not to mention the other money we collected the day of the benefit, making a total of $105,000!!!

Pros

I am somewhat technically challenged! The support is wonderful to help resolve any issues I have. We recently had a benefit and it was so easy to collect monies online through the network. We also were able to send out reminders and acknowledgements.

Cons

It takes me a while to remember how to set up an event!! It's my problem and I know one phone call would resolve it, but I struggle on my own.

Review Source: Capterra
 
 
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