Salsa CRM Software

4.18 / 5 (222)

Our advisors have recommended this product 41 times in the last 30 days

About Salsa CRM

Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track  supporter relationships, manage online and offline fundraising, and intelligently report on everything.

Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.

The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality tha...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

222 Reviews of Salsa CRM

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(91)

91

4 stars

(87)

87

3 stars

(28)

28

2 stars

(12)

12

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 222 results

May 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Essential Operating Tool

Pros

Salsa CRM has been essential in making sure that our organization has run smoothly since inception. The product allows us to grow into new features as we grow as an org.

Cons

Reporting and corresponding can be tedious at times but improvements to both have been made over time.

November 2019

Blake from TMI Project

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Overall, a useful product

As my review title states: overall, a useful product, but it's definitely got room for macro design improvements.

Pros

There are unlimited capabilities with the software. Salsa CRM offers everything you could possibly desire in a CRM designed for a nonprofit. In fact, there's so much functionality, that after six months of having used the software, I still feel like I'm only 25% of the way there with fully knowing it inside and out. Constituent profiles are clean and easy-to-navigate, and they help unearth stats that can ultimately help you recapture lapsed donors and sustain their commitment to the org. Additionally, customer support is always there to help you navigate the software should you ever get lost.

Cons

The training is not exactly exciting or something an audio-visual-hands-on combo type of learner with ADD is going to find very useful. I think it's unfortunate that the product vocabulary has to be all "startup-y." I'm still trying to understand the reporting systems. I've also been faced with buggy moments that typically require restarting the software which causes delays in getting work done.

Reasons for Choosing Salsa CRM

Because it offered the most of the things we needed.

Reasons for Switching to Salsa CRM

DonorPerfect didn't fit our needs.

Response from Salsa Labs

Replied November 2019

Blake - Thank you very much for your review. We are glad to hear that Salsa CRM has all of the features you need and is helping you unearth statistics that will hopefully help you grow! We have passed along your feedback on our training and start-up process to our on-boarding and client teams. We are always looking to improve and sincerely appreciate your feedback.

January 2021

Heather from Odylia Therapeutics

Company Size: 2-10 employees

Industry: Research

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Easy to use and good product for the price

It was really easy to get started with Salsa Engage. The staff people are fantastic to work with and very responsive. The webinars and online classes are helpful. We are really please with our choice.

Pros

The Salsa Engage product had enough functionality to fill our needs but not too much so that we felt like we were wasting money for bells and whistles we weren't going to use.

Cons

Even though we did the onboarding session, there is functionality that I know is there, but I can't figure out how to use yet.

Reasons for Choosing Salsa CRM

The price and functionality were just what we needed - not MORE than we needed. Plus, we can grow into more functionality as our organization grows so we have options down the road.

November 2020

Douglas from Team Expansion

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

November 2020

Disjointed, kludgy, unintuitive, overly-complex, and outdated on the CRM side

We gave it our best shot. We spent days and days trying to import people - without ever really succeeding. I worked for DAYS trying to master the reporting interface. Which looks (and probably is????) extremely and outlandishly powerful. The only trouble is - its SOOOO powerful (and complicated), nobody even uses it. I finally contacted the company to ask if there were any training videos on it - and they (literally) told me that virtually nobody writes their own report definitions. "Most of their customers hire consultants to do that," they said. When I finally DID succeed in writing a couple that worked, they seemed somewhat surprised. Lots of little things just didn't seem to make sense. For example, even -- if I was logged in, and two hours pass, it logs me out, providing the log-in credentials to log back in again - which is fairly common. But if one tries to put in credentials on that page and log back in, it says, in tiny print on an otherwise-white screen upper left, "Forbidden." The one thing NOT to do to a customer who has just paid $4500 for a year's worth of use of a software platform is log him out - and when he tries to use the log-in page to log back in again, tell him it's forbidden.

Pros

Salsa Engage is a new product. If they had built a CRM from the ground up, incorporating Salsa CRM components, I have a hunch it would have been better. Salsa Engage, for its part, allows one to do online forms, email groups (in a matter of speaking), and some social media integration. (But wow - they didn't.) It will indeed do those automated sequence emails (though not dependably; and strangely, when I informed their customer service that the 'drip' sequence wasn't always working, they literally said, "Yes, if

Cons

For the CRM side (Salsa CRM), they just bought an off-the-shelf product from another vendor. (DonorPro.) It's a dated interface. (Like - 1965 maybe?) (I jest. But not by much.) Then they tried to figure out a way to cobble it together with their [better] efforts in Salsa Engage. The trouble is, if a person doesn't buy access to Salsa CRM, there really is ZERO CRM. For example, one can generate a group email, of sorts, from directly in Salsa Engage. But there's really no way to jot down a mailing address with a phone number in Salsa Engage, solely. (It only accepts contacts with emails.) The whole thing seemd Kludgy, actually.

Reasons for Choosing Salsa CRM

One of our workers had become so convinced that Salsa would help us move to the next level. Why in the world I listened without evaluating more deeply, I'll never know. Never again.

Reasons for Switching to Salsa CRM

One of our workers had become so convinced that Salsa would help us move to the next level. Why in the world I listened without evaluating more deeply, I'll never know. Never again.

December 2020

Melissa from Scottsbluff Public Schools

Verified Reviewer

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2020

Robust CRM for Non-Profits

Overall it's a powerful CRM but there is a fairly steep learning curve, however, they do have good training materials and customer support.

Pros

I like the ability to query data into custom reports of my liking or to automate tasks. I like the automatic sync to Salsa Engage

Cons

I think the requirement to batch every donation entered is unnecessary. I also wish the designation field could be used on transactions that do not come through Engage

Response from Salsa Labs

Replied January 2021

Melissa, We are happy to hear that Scottsbluff Public Schools is finding success with Salsa. We are so pleased you have had positive experiences with our training and support resources. Thank you!