StarChapter Association Management Software


 

StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.

StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.

Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.

Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.

 

StarChapter Association Management - Sample homepage
 
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    Sample homepage
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  • StarChapter Association Management - Responsive design
    Responsive design
  • StarChapter Association Management - Mobile version
    Mobile version
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

236 Reviews of StarChapter Association Management

 

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Software Advice Reviews (4)
More Reviews (232)

Showing 1-4 of 4

Michele from Fraser Imagineers
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great for our association chapters!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This has provided association chapters the opportunity to roll in several services into one product creating a more streamlined management for association business. This is great because the chapters are run by volunteers. They are now only managing one system for their members versus multiple.

Cons

The only con we have is not because of the product but because it is run by volunteers. They need a little more assistance since this is not what they do for a living. However, StarChapter has been a great support to them directly, as well!

Review Source
 
 

Beverley from International Society of Performance Improvement, Atlanta Chapter
Specialty: Associations

March 2015

March 2015

Implementation of StarChapter

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have been efficient and pleasant to work with - they are very customer-service oriented.

Likes Least

I have just completed implementation, so I do not have anything least to say about the product or vendor. What I can say is so far, so very good.

Recommendations

Talk to people who are using it and make sure they like the features, functionality, and most of all the usability and user-friendliness of the front-end and back-end.

 
 

Shelli from BOMA Utah
Specialty: Associations

February 2015

February 2015

Star Chapter, a great resource

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's fairly easy and for a one woman show, easy is a necessity. StarChapter is very responsive to any issue I have.

Likes Least

Unfortunately, the system doesn't do everything I need, but it should be able to do more than what it does. I am told the developers will be made aware of my upgrade/change issues, but never hear back as to the status. I wish StarChapter would have hands-on classes at their facility so we can work directly with staff instead of sending in requests, watching video's which sometimes answers my questions.

Recommendations

StarChapter, for the most part is a great platform. The staff is wonderful to work with and very responsive. Definitely dive into the system and find out if it'll work for you. StarChapter works for me, it has it's issues and is limited, but haven't found that perfect platform yet. Star Chapter is about as close to what I need as I have found.

 
 

Josh from Chicago Section of the American Chemical Society
Specialty: Other

January 2015

January 2015

StarChapter has done wonders for us, even if it's not 100% perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It integrates almost all of our needs into one convenient platform.
The self-help tools and videos are very good, enabling us to get up to speed very quickly
Service tickets are answered promptly
The capability to develop nonmember mailing lists and target specific groups, especially meeting attendees, has been fantastic!

Likes Least

Some of the website features don't meet our expectations. For instance, we have some articles posted that our members would like to print, but attempts to print them yield very poorly formatted documents. Requests for help are answered quickly, but we do often encounter situations where requests must be referred to the developer team.
We used to use Eventbrite, and we loved that it only sent us one bill per event after the event was over. If someone cancelled a week ahead of time, we'd simply delete the registration without having to mess with financials. With StarChapter and its payment partner, each ticket transaction is separate, and refunds or changes are troublesome.

Recommendations

Visit customer sites and compare features. When we were comparing options, no other vendor provided the breadth of services we needed for such a low cost. All others who met our needs were much more expensive.

 
 
 
Showing 1-20 of 232

Gordon from PAHCRM.org
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Very good platform for clubs and societies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Generally Good experience for limited use. Tech support is very responsive.

Pros

Pretty straight forward for setting up meetings and memberships.

Cons

Limitations on customizations for member types, marketing and messaging. Text interface is not intuitive.

Review Source: Capterra
 

James from DFW Community Associations Institute
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Not As User-Friendly As I Hoped

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Friendly staff who are usually quick to respond to an inquiry (even if it's not the answer I need) - i just wish the program was more user-friendly on the back end of things, and that the support staff would listen more closely when I have a problem...many of their answers revolve around options that I have already tried, and even though I explain this to them, they don't seem to understand that their "fix" doesn't work for me.

Pros

The membership database works very well, the layout of the website looks great.

Cons

Many basic aspects of the softward can not be changed by the admin user (or StarChapter staff), and so far many functions have been very difficult to get used to. Also, the email marketing feature is NOT user friendly, and continues to create problems for me. I miss using Constant Contact...but have invested too much in StarChapter at this point to consider going back to the old way we did things...

Review Source: Capterra
 

Pamela from Association of Legal Administrators - Wisconsin Chapter
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Star Chapter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

manageable, flexibility, don't need to be an expert at we design to manage the site. Good preview screen to ensure the end result is what I am looking for

Cons

not the most intuitive....spend a lot of time searching around for how to accomplish what I want

Review Source: Capterra
 

Peter from APICS Princeton South Jersey
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Easy to use, full featured, and great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great - full featured and complete. The best part is the support. I've never seen support so complete and responsive - they are the best.

Pros

Simple, any one of the chapter officials can use it. FUll featured. We can handle almost all the chapters business through starchapter. The only thing we don't do on star chapter is document storage. Everything else is done through starchapter, planning & managing events, newsletters, email notifications, member activity tracking, - its great.

Cons

The only negative is that the new version was rolled out before the documentation was ready. But the system is so intuitive that it wasn't an issue.

Review Source: Capterra
 

Laurey from NARI Pacific NW
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Star Chapter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience was fine, support is great.

Pros

Fairly easy for the members to use. Like the reporting. Like the look. I like everything but the three things I mention below.

Cons

You need to figure a way that one member company can have more than one person registered. And we would be able to see how many member companies we have, without the extra people.
You need to be able to refund someone on a registration or ticket
The email blast engine is hard to work with and not very creative.

Review Source: Capterra
 

Ike from ASA of Metro Washington
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

There are a lot of choices, Star Chapter works for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Star Chapter provides a good alternative for our size operation (about 3/4 million). I think you should check out all options before deciding on SC, but it works for us.

Pros

We adopted Star Chapter after using Abila and did not miss a beat. The people are good to work with.
We are a two person office and the other person, not me, does the work on the Website and I do the Database.

Cons

Some of the functionality is clunky. Since I focus on the database, it works ok for me. We have company memberships which causes some problems.

Review Source: Capterra
 

Travis from UASRC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

StarChapter has the infrastructure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They have always been helpful and understanding of my issues.

Pros

I enjoy all the extra features this software has. I don't need them all currently, but I can see our organization growing into most of them.

Cons

At first it was overwhelming the amount of information and extra clicks I had to make to perfect my applications.

Review Source: Capterra
 

Denise from AFWA Chattanooga
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

My Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's ok but hard to get detailed answers or Support Ticket answers do not properly address the question asked.

Pros

The report capabilities and some features.

Cons

Not super user friendly but with the new format/design it is a little better.

Review Source: Capterra
 

Vedat from Cliffside Park chamber of commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good

Pros

Event listing on website and ability to edit

Cons

Member directory and overall editing complexity

Review Source: Capterra
 


July 2018

July 2018

Good use some improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I value the software but I think there is great room for improvement. I definitely think it support should be available more often. When I write a ticket, I don't expect a response back for a few days and I think that could approve.

Pros

I like that I can preview anything I put on the page before I actually publish it.

Cons

Not getting in touch with support when I really need too. I also experienced several glitches on the site.

Review Source: Capterra
 

Laura from CMSA AZ
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

StarChapter Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our overall experience with StarChapter has been a very positive one. This allows the chapter to be in total control of the website. The customer service is excellent! When we have had an issue, it is taken care of within a couple of days.

Pros

The software is easy to use once you have been trained on it.

Cons

It is difficult at times to find items that you are working on. Such as making changes or if there is an issue that you are trying to fix on your own.

Review Source: Capterra
 


July 2018

July 2018

Chpater Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this software is that it allows us to keep all of our information regarding the chapter in one location. Previously, we had another organization manage registration and membership while we managed chapter finances in another area. Being able to access chapter information at anytime has been critical to managing our 500 members.

Cons

My least favorite part of the software has to do with adding information to the site. Finding the areas to create the newsletter or post an announcement is not very intuitive to me.

Review Source: Capterra
 

Jennifer from PMI Syracuse
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to communicate information to our members

Pros

Easy to configure and show others how to use the software.

Cons

We had continuous challenges with the Integration with third party vendor.

Review Source: Capterra
 


July 2018

July 2018

Turn Key Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We’ve had a great experience with Star Chapter. Good service -and
Turn Key.

Pros

Ease and adaptability . Mostly that the platform is turnkey.

Cons

Some little things that can be customized .

Review Source: Capterra
 

Corey from Covenant Classical Schools & Daycare
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

It is a good database for our nonprofit board

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

StarChapter has helped our nonprofit organization organize our members and our documents.

Pros

Our nonprofit organization uses StarChapter to organize our member and board of trustees data. The software is easy to use and the website looks nice.

Cons

The one-time setup fee is somewhat expensive. Also, the software has a significant learning curve for users who are not tech savvy.

Review Source: Capterra
 

Sefton from Roofing Contractors Association of Washington

March 2018

March 2018

It is a nice system but it suffers from over complication with the data bases.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped me organize the membership as it was increasing.

Pros

It is robust and can stand mistakes.
It give a really good site appearance.
Once you have mastered it quirks it works very well

Cons

Not easy to use for someone that is not a techie.
The newsletter feature still causes me a lot of grief.
It does not sync with Quick-books.

Review Source: Capterra
 

Nicole from ISA Rocky Mountain Chapter
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great web platform for nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software offers the best value for your money. It has the capabilities of more expense software without the price tag.

Cons

Not having the ability to set-up sessions makes registration a bit harder to maintain. It would be nice to have a functionality that allows people to pick and choose specific tracks.

Review Source: Capterra
 

Doug from North Kansas City Schools
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Overall, it has been a good experience...just time consuming to build.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A web site

Pros

There is a lot of flexibility and relatively easy to modify as you go. They provide a lot of videos and tutorials that are helpful if you have the time to watch them.

Cons

It is a little complicated and not super userfriendly, though they have many tools and instructions to help get you to where you need to be--but it still requires a lot of time to learn--it is not intuitive.

Review Source: Capterra
 

Nikki from Fraser Imaginieers, LLC

January 2018

January 2018

This software has turned struggling chapters into high-functioning, productive chapters.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software makes the job of a volunteers chapter leader less stressful. I also lke I like the professional polished look of the website templates.

Cons

You have to be willing to dig in and figure things out. Depending on your clients demographic there will be slight slight learning curve, but the tutorials they have really help.

Review Source: Capterra
 

Danielle from WAVE
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

StarChapter worked to make sure our needs were met and provided a product suited to our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Assistance with record keeping, member management, a better looking website.

Pros

The system is fairly easy to use. I use other association management software and it is similar to those other services.

Cons

Some of the functionality is buried, so it takes some time to resolve the issues that I've been presented with.

Review Source: Capterra
 
 
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