The Raiser's Edge by Blackbaud


 

The Raiser's Edge is a cloud-based fundraising and relationship management solution that is designed for nonprofits organizations. The solution caters to different industries such as healthcare, faith-based ministries and philanthropic foundations.

The solution helps nonprofits to find prospects and manage their donor pool in order to analyze donor activity and monitor organization's performance. It also assists in providing fundraising programs  

The Financial Edge helps to manage funds that includes grants and contributions and helps in providing an overview of financial data in the dashboards and also helps in generating reports to provide information to required stakeholders.

With Target Analytics, nonprofits can find prospects and manage their donor pool and also analyze both donor activity and organization's performance. Blackbaud NetCommunity helps to create interactive online community along with content management and online giving options.

The Financial Edge helps to manage funds of all kinds which includes grants and contributions and helps in providing financial data in dashboards.

 

The Raiser's Edge - Identifying prospects
 
  • The Raiser's Edge - Identifying prospects
    Identifying prospects
  • The Raiser's Edge -  CRM
    CRM
  • The Raiser's Edge -  Dashboards
    Dashboards
  • The Raiser's Edge - Budgeting tools
    Budgeting tools
  • The Raiser's Edge - Reimbursement billing
    Reimbursement billing
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000

322 Reviews of The Raiser's Edge

 

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Software Advice Reviews (290)
More Reviews (32)

Showing 1-20 of 290

Sandy from Joe Andruzzi Foundation Inc
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

It's the FOR EVERYONE Database!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Gives access with ease to anyone who needs a information from your database. Very easy to lock down sections and very intuitive!

Cons

If you have already had RE7, terminology takes some getting used to. Also, waiting for all features to open up so DB Administrators can stay in the NXT view rather than the Database View throughout the day.

Review Source
 
 

Ashley from MCF
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

The Cadillac of CRMs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The NXT version of RE is the much needed facelift that the standard RE needed. It is fabulous front facing interface and easy to use for almost all employees in the organization. The reporting in NXT is great.

Cons

There are some limitations on what can be viewed in both RE NEXT and standard RE. It does seem to be something they are working on.

Review Source
 
 

Kelly from Westfield State University
Specialty: Higher Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Great product for our fundraising team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product for those who have teams where technology may not be a strong suit or entering into the full RE database is challenging. Our team is on the road often and they are able to quickly add contact reports and get simple constituent profiles on the go. As a database manager, NXT is not sophisticated enough for me to use solely, but I do utilize it occasionally so I am up to speed on the functionality.

Pros

Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product!

Cons

Attachments do not integrate with RE when loaded through NXT, and there is no way to pull a report or query of attachments made in NXT. A little more integration development so the two systems can talk to one another is probably needed.

Review Source
 
 

Ashley from STARS
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Very great platform, but didn't suit my need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Of the Blackbaud products I have used, RaizersEdge is by far my favorite, but unfortunately did not suit my organization's needs at the time.

Cons

It was not as robust as I would have liked it to be and did not have an option for a log in portal like NeonCRM.

Review Source
 
 

Sunshine from Maricopa Health Foundation
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great for gift officers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great tool for gift officers and has many powerful analytical tools, but many features are still in the database view.

Cons

The interface is often slow. New features are being added constantly, which is good, but it is often difficult to keep up with.

Review Source
 
 

Julie from University of Mary
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great system for Solicitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great product!

Pros

What I like about this product is it gives our Solicitors many options in how they manage their portfolios. They customize their page to their preferences.

Cons

The drawback to the system is there is so many things that you can do within the system that learning it all takes awhile and creates a big learning curve.

Review Source
 
 

Jordan from Riverbanks Zoo and Garden
Specialty: Animal Welfare
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Convenience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software allows for quick ease of access and convenience; keeping track of accounts and records that can easily be referred to when needed

Cons

For larger companies holding much more information could slow the software down, but overall, the software is easy to use and adds a much needed aspect in record keeping

Review Source
 
 

Mansoor from Best Buddies International
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great with potential to be the best

Ease-of-use

Functionality

Product Quality

Customer Support

Needs a lot upgrades!

Pros

Very easy to learn, it has block query building so no need to know coding, very simple interface. Admins assume good control of who accesses what, and the chat support is the best you could find. They are always responsive, and they try their best to provide you with a solution.

Cons

Integration problem between other platforms, including Blackbauds own. For example, gifts entered in the financial edge, should be badge entered in RE, whereas any change on either side should reflect on the other side automatically. It also has a lot of limitations on query building with query blocks, and building reports is not the easiest thing as it should be.

Review Source
 
 

Katrina from IOCC
Specialty: Faith-Based Ministries
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Best Thing to Happen to our Org

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's extremely simple to use, and builds on our own existing RE database- it makes navigating for the occasional user a lot easier, plus it's a lot prettier to look at!

Cons

This product doesn't function at the same high level as the database version, but it certainly doesn't stop it from coming in handy to those who don't often use RE in our organization.

Review Source
 
 

Megan from Como Friends
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

As easy as Amazon!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use and a non-expert can navigate NXT and retrieve accurate information and reports and even uncover new prospects. It's as easy as browsing for items and making purchases on Amazon. If you can do that, you can use Raiser's Edge NXT.

Cons

Initially getting setup has a lot of steps if you were not previously hosted by Blackbaud. There are usernames and passwords for Blackbaud's site, the hosting portal and Raiser's Edge, which confused some of my users and unnecessarily scared them away from trying to use the product. Now they understand it better and are happy with the functionality.

Review Source
 
 

Rebekah from Lake County Forest Preserves
Specialty: Governments
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Not an expert in RE but frequent user who really appreciates all it has to offer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wouldn't use any other system.

Pros

So many wonderful features, which outweigh the fact that it's a complicated system that could take a lifetime to master!

Cons

It's a complicated system that feels like it will take a lifetime to master, but it really is the gold standard in donor management software.

Review Source
 
 

mike from CHICF
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

RE NXT is very easy to use and shows pieces that a foundation can forget about.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This program is easy and exciting to use. very intuitive and shows prospects in a new light that has not been seen before. I am a database manager, but love to review statistics which this program shows.

Cons

Not everything that is in RE is available in NXT, but they are working on adding them. I look forward to each new quarter when more is added to this program, it is just the wait.

Review Source
 
 

Michele from Cardinal Ritter Senior Services
Specialty: Healthcare & Hospitals
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Raiser's Edge Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I use this database software everyday and now feel very comfortable using it. There isn't a lot of updates which is nice and keeps workflow progressing. You can use this product on a very basic level or elect to use every single feature it offers to maximize your program.

Cons

This database requires some training, it is not user friendly and take time to learn how to properly run queries to the point you have all the data you are truly looking for.

Review Source
 
 

Jenna from International Relief Teams
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The Raiser's Edge is the Heart of our Organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is pretty expensive, but if you know how to truly use it, it will enhance your fundraising program.

Pros

The Raiser's Edge has an incredible amount of features from extensive reporting to in-depth donor records. One specific fixture that my organization finds extremely useful is the ability to search for donors using any piece of information in their record.

Cons

The Raiser's Edge has a steep learning curve and requires quite a bit of training to fully grasp all of its features. Just a slight warning before venturing into this program, patience is required.

Review Source
 
 

Deb from Bluffton university
Specialty: Higher Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Loved this product for fund raising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product is really easy to use. We did call support several times and they are very helpful. We made this work with university alumni solicitations.

Cons

It is very difficult if you need to convert data to and/or from Raiser's Edge. The table structures are quite lengthy.

Review Source
 
 

Gwen from The University of Texas at Tyler
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Easy to use product...even for non-technical people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd like to see search and list options included for Fund records, Events, and memberships. Adding this functionality would make it a more complete product for our development staff to use and be able to easily view information that is tracked in each of these key areas like lists of endowments, attendees of specific events, etc.

Pros

The data is in an easy to use format, especially for non-technical people. In addition, the list and analyze features provide an easy way to view specific information easily. Our staff really likes the ability to move tiles around, the mapping feature, and integration with outlook.

Cons

The integration with Outlook doesn't allow the ability to change a completed date and add the name of a solicitor when creating an action.
It does not allow searching or lists for fund, campaign, membership, or event records.

Review Source
 
 

David from Nonprofit Organization
Specialty: National Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Slow and left in the wind

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are a small organization that only needs simple donor record keeping and don't have more than 50k donors this product will work for you
Maybe their newer CRM and associated products work better together, I would stay away from this product and was so happy when we left the blackbaud ecosystem

Pros

It is very easy to learn, that ease of use though also limits the ability to function at higher levels of detail

Cons

The system is slow when working on more than one record change at a time, be it merging records, global changes, searching of the database, using the built in duplicate record finder.
Customer support may as well be non-existant
Expensive
Doesn't integrate well with other blackbaud products,

Review Source
 
 

Kristy from Safe Place of the Permian Basin
Specialty: International Organizations
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

System is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can build data entry batches that contain all the information you need to enter making the process much faster. This is extremely important when you are adding 100+ donations/individuals weekly.

Cons

With two organizations in the same system it is hard to get the system to work perfectly for both. One organization has individual membership the other has family memberships, we had to enter family memberships under head of household with only their information.

Review Source
 
 

Lisa from Mulholland Drive
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Nothing Better - After you Know What You Are Doing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worth both the price and the staff investment.

Pros

RE is a purpose-built software for non-profits with optional modules, allowing the database to grow in any direction the organization wants to go.

Cons

It's complicated and on the higher end price wise. But, that is what makes this software so comprehensive. Pre-planning and training is a necessity for later success.

Review Source
 
 

Betty from Smithfield
Specialty: Philanthropic Foundations
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

I evaluated this software for a non-profit client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The non-profit I consulted for was looking to cut the time it took to get things done and wanted a tool like this to explore.

Cons

Well, the budget this client was allowing for software left this software out of the running..too bad

Review Source
 
 
 
Write a Review
Showing 1-20 of 32


February 2018

February 2018

We do all our Donation processing with Raiser's Edge. All data entry, constituent 'touches' & repor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Database for all donations - information is kept reliable, complete (can be used to store a lot of data/facts) and accessible for reports

Pros

Data entry is easy and reports are dependable. Versatility in the type of information that can be stored in each constituent record.

Cons

the software programmers I know say the set up is very 'old school.' I use batches a lot in RE - and the setting up of each is not as intuitive as some software programs out there.

Review Source: Capterra
 

Deborah from Neighborhood House

February 2018

February 2018

As the development director of a small non-profit, we use this software to track our donor activity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It provides a comprehensive, detailed account of all interactions, donations, and potential contacts among our donor base. Whenever I've had to call customer support, they have been incredibly knowledgeable and friendly, and typically have gotten to the bottom of whatever issue I'm having.

Cons

There are SO many functions and features that it is hard to utilize them successfully at any given time. Reports can be complicated to produce, and creating queries to generate the specific sets of donor groups you are looking for is difficult at best.

Review Source: Capterra
 

Laurie from Aims School / Education Management

February 2018

February 2018

Great once you master it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can organize all actions and gifts while being able to pull information the way I need it presented.

Cons

I find queries can sometimes be challenging. I occasionally run one that just isn't working correctly and it can be frustrating.

Review Source: Capterra
 

Sandy from South Christian High School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Thrilled with the capabilities and utilizing the software to a greater degree monthly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are many - accurate reporting information, NXT version, wealth assessment, various levels of access for users, etc

Pros

The NXT version is wonderful for day to day recording of donor activity, etc. The analytics is awesome for planning purposes and love how it alerts you to possible lapsed donors.

Cons

There is a learning curve, but it is well worth it. I find it more helpful to talk with someone that IM to resolve an issue.

Review Source: Capterra
 

Jaime from University of Manitoba

February 2018

February 2018

The ability to access information on mobile is great for keeping track of clients and meetings.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allowing people who do not know the software in-depth to be able to create simple queries by themselves, and its mobile friendly.

Cons

It can be slow at times, and if a query is not set up properly, a relationship officer might have too much access to data. For example, checking how many gifts a client has given, without checking how many were written off.

Review Source: Capterra
 

Fallon from American Ballet Theatre

February 2018

February 2018

Easy to use fundraising tool but doesn't have the capacity to be a full-service database companywide

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easily able to create queries, track proposals, and moves management. Allows user to easily track and monitor the whole donation process from proposal, to ask, to pledge, to monetary donation acquired.

Cons

Inability to record ticketing or act as a box-office database needed to run a full-service non-profit company.

Review Source: Capterra
 

Heather from Alive Hospice
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

This product has helped our entire office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our upper management staff were able to easily create and view reports, rather than ask someone from our team; which gave them more control.

Pros

Functionality, and ease of use. Our V.P.'s and CEO are able to login and view the actions of our fundraising team, as well as where we are with each campaign, fund and appeal.

Cons

Refresh time. There is a lag with refreshing, and we had hoped it would be real-time.
We all wish it had all the bells and whistles of Raiser's Edge, but we know that is coming in the future.

Review Source: Capterra
 


January 2018

January 2018

A huge improvement over classic Raiser's Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NXT is intuitive, accessible from anywhere on nearly any device. It allows users to take the database with them on the road.

Cons

Not all features in the classic Raiser's Edge are implemented in NXT yet. New features come on line often, though, so this shouldn't be a long-term issue.

Review Source: Capterra
 

Michelle from American Academy of Pediatric Dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Raiser's Edge NXT is a big improvement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.

Pros

The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.

Cons

NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.

Review Source: Capterra
 

Jeremy from St. Johns Country Day School
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Getting there, but not quite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not a whole lot more than RE Legacy.

Pros

The web interface is easier to use than the legacy Raiser's Edge product. There are some cool features and basic level reporting available.

Cons

It is read-only, pretty shell of the Legacy RE database, but users still have to login to the old RE database to enter data and advanced level reporting.

Review Source: Capterra
 

Meghan from Children's Home + Aid

November 2017

November 2017

A huge step forward from RE7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

RENXT is a wonderful leap forward for those that are currently using RE7. First off, it is online, so you can login anywhere and on any device, which for me makes it far more useful to fundraisers. Ultimately, I am a big fan and I think it makes your fundraisers spend more time reaching out to key donors, rather than working on back end tracking and database work. Also, what I appreciate the most is that I do not have to hire people who have RE experience anymore, because it is so easy for them to immediately start working out of NXT. It opens up the candidate pool!

Cons

This is a general blackbaud critique, but their customer service is not always the best. They can be difficult to get in touch with and you sometimes have to wait for a while to get a question answered or problem fixed. I will say, we have not had any issues with NXT in particular, where we needed to call them though.

Review Source: Capterra
 


November 2017

November 2017

lots of functionality - so much still to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reporting functions are great.

Pros

Functionality and reporting is very comprehensive.
Lots to learn. Training is available and useful.

Cons

sometimes overwhelming, there are so many functions and you need alot of training.
Wish it were more GUI.

Review Source: Capterra
 

Linda from Environmental Learning Center

October 2017

October 2017

R/E was the former software used @ our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to navigate & info. entry. Very user friendly data base especially for constituent, gift, membership & gift batching entry. Clicking on individual tabs selections gave an at-glance history all in one spot & on one page.

Cons

Queries could be challenging trying to select all the necessary criteria fields to populate for the report info. you were seeking

Review Source: Capterra
 

Kenneth from Emory & Henry College
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

We migrated to Raiser's Edge in the early 2000's.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We migrated from Jenzabar's Poise system. This gives access to our Constituent data in a very useful interface.

Pros

We consider Raiser's Edge to be the Cadillac of Fund Raising Software. The new RE NXT is very useful for the Executive Staff.

Cons

It is a disparate system. Getting data to Raiser's Edge requires an import. Getting data to our ERP requires an export.

Review Source: Capterra
 

Kristina from Private Consultant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I am a long-time RE user 17+ years. The software just gets better and better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use is a huge benefit- primarily because I have used RE for more than 17 years. I have networked with other uses for quick troubleshooting and support.

Pros

Cloud-based - I like the mobility of having donor information available at any time and any where from my mobile devices. There are many other additional features that make RE unique - it is difficult to list them all.

Cons

Price-- it is still out of reach for smaller non-profits. RE is still considered the top software among development professionals. There are universal properties to databases - but the offerings and modules are more user friendly than other software options. Just wish that it was more feasible for others to purchase and pay for the maintenance.

Review Source: Capterra
 

Kate from Echoing Hills

June 2017

June 2017

Too much car for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Raiser's Edge has a great reputation for large organizations, making sure that they have every tool they need to track donors and donations. They are very adaptable and work hard to stay on top of customer needs.

Cons

Raiser's Edge is too big for our company and our department. I don't have time to track my one-time donor's allergies or favorite golf course. Also, because their program is such an in-depth solution, tracking the bare minimum requires a large amount of clicks and screens.

Review Source: Capterra
 

Kathy from Captain Planet FOundation

June 2017

June 2017

Very disappointed. Expected much more capabilities than we actually were able to use. We cancelled.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Learned more about database structure

Pros

The ability to customize to fit our organizations needs. The training was awesome too! Technical support was always available and always came up with an answer even if it was not the answer we wanted.

Cons

Data was hosted so we did not have direct access to our data. Reporting was very limited and you had to know crystal reports to spit any meaningful reports out. Canned reports did not suit our needs. We were not able to connect to our email server in a hsoted environment making the email functionality useless.

Review Source: Capterra
 

Rebecca from McDonald Farm

June 2017

June 2017

Stores Infinite Information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The various tabs that are available for each record make it possible to have an incredible amount of sorted information.

Cons

It can be a little clunky to get used to at first. Making queries takes a bit of getting used to as well.

Review Source: Capterra
 

Catherine from Central Virginia Community College
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Very good to work with and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to search for constituents. The ease of inputting in the information needed for each gift donor.

Cons

The ability to run reports as needed. Would like to have more use of access with the reports that I use a lot.

Review Source: Capterra
 

Jeffrey from Hensley Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Raiser's Edge NXT is worth the upgrade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RE NXT is a great system for tracking donor relations for nonprofits. RE has been the standard CRM for nonprofits for a while but their improved NXT edition is worth the extra expense. Wealth screening, enhanced features like donor mapping, and customized reporting are all improved features of NXT over the base RE 7 edition. It is an essential tool in building deeper relationships with donors and thus in raising more money to support your nonprofit.

Pros

Comprehensiveness, power of analytics, mobile cvompatible

Cons

Expense

Advice to Others

It is essential for nonprofits who want to raise significant funds to resource their missions.

Review Source: Capterra
 
 
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