About Blackbaud Raiser's Edge NXT

The Raiser's Edge is a cloud-based fundraising and relationship management solution that is designed for nonprofits organizations. The solution caters to different industries such as healthcare, faith-based ministries and philanthropic foundations.

The solution helps nonprofits to find prospects and manage their donor pool in order to analyze donor activity and monitor organization's performance. It also assists in providing fundraising programs  

The Financial Edge helps to manage funds that includes grants and contributions and helps in providing an overview of financial data in the dashboards and also helps in generating reports to provide information to required stakeholders.

With Target Analytics, nonprofits can find prospects and ma...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000

362 Reviews of Blackbaud Raiser's Edge NXT

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(111)

111

4 stars

(184)

184

3 stars

(55)

55

2 stars

(8)

8

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 362 results

July 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

July 2020

High end product, poor customer service

Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.

Pros

This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.

Cons

The price point is high for what you are getting, and customer support for this product is extremely poor at best.

July 2020

Emily from Lilyfield

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2020

Blackbaud

Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.

Pros

What I like most about this product is that as a fundraiser, I have many tools that keep me organized and remind me to thank our donors.

Cons

My co-worker who uses this software for only adding donations has a very difficult time with it. She says it takes way too many steps to add donations. It is also frustrating that you have to create a new record for someone who has been memorialized by a gift. It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more. The reporting pages are confusing and difficult to understand how to set up a goal and see our progress toward it. There are many things like this that we come across that are frustrating to us.

Reasons for Switching to Blackbaud Raiser's Edge NXT

We made the switch because we wanted to be able to use organizational tools for fundraising.

January 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

January 2021

A Necessary Evil

While there are a lot of new, or newer, donor management systems out there now, Raiser's Edge is still the one most organizations go with. It has all the necessary features and if you already have RE 7, switching to NXT is easier than trying to move to an entirely different system. Frontline fundraisers will find NXT much easier to use for their purposes than RE 7, but those who use Raiser's Edge a lot will still find themselves in the regular database view with no major changes from RE 7. Slowly some important features are being brought into NXT view. First the only way to add a gift was in database view, then you could add gifts on a one off bases in NXT view, now adding gifts in batches in NXT view is being rolled out. But for data entry, database administrators, or other RE power users, there won't be much of a change from RE 7 for a while.

Pros

Raiser's Edge NXT is much more intuitive and user-friendly than its predecessors. It has many neat features built it such as the map/location function and some automatic reporting. Its mobile friendly meaning its easy to review notes or update on-the-go and the email tools built in are very useful, even if not the most robust email system.

Cons

With NXT, it seems like Blackbaud released things before they were ready. Many of the necessary features can't be done though the NXT online view and still require the database view, which is the same as RE 7. They are adding new features all the time and perfecting the ones they already have, but many times it seems like they should have perfected it before it was released. Often when they debut a new feature, I'm left with more unanswered questions. I do belive NXT view will get better over time, and it is necessary to switch over as soon RE 7 will not be available, but NXT is expensive and does often feel like it is still in development.

May 2016

Cheena from International Tennis Hall of Fame

Industry: Fine Art

Time Used: More than 2 years


Ease-of-use

4.0

Customer support

3.0

Functionality

3.5

May 2016

Raiser's Edge Lifer Rant

Pros

My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized. Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).

Cons

The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.

November 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Good and robust software!

Very good.

Pros

Integration with onsite systems made it easy to use.

Cons

Hard to train other users on how to use with our systems.

Reasons for Choosing Blackbaud Raiser's Edge NXT

Ease of use.

Reasons for Switching to Blackbaud Raiser's Edge NXT

Cost.