The Databank Software

4.44 / 5 (35)

About The Databank


The Databank is a cloud-based customer relationship management (CRM) database and communication system designed for non-profits. The Databank helps users manage relationships with donors, volunteers, activistsa and members from a single platform.

The Databank integrates with user website for online giving, event sign-ups, action alerts and meeting registrations. The suite of applications includes fundraising and donor management, pledges, recurring gifts and soft credits. Email marketing, text messaging, mailing address labels, duplicate search and mapping are also part of the program.

The PowerMail marketing tool helps users avoid downloading and uploading email addresses, and Databank Advocacy provides action alerts and encourages voter engagement. Report templates are included along with a report builder tool to compile customized sets of data. With The Databank’s various add-on tools and scalable models, the system can grow and change as needed.

The Databank is a fit for organizations in community building, social services, the arts, civic engagement, environmental issues and more.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

35 Reviews of The Databank

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

4 stars

(17)

3 stars

(4)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 35 reviews

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April 2014

Joshua from Council on Crime and Justice


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

April 2014

Yes, The Databank Can!

Pros

I could go on and on about all the functionality and the ease with which most tasks can be accomplished within The DataBank, but I think the most noteworthy thing I can point to is the support that we receive from them. All of our contact with the Databank support staff (and it is probably more frequent than your average customer; we can be needy, sometimes) is pleasant and professional, and I feel like our issues get evaluated and solutions are offered promptly. I feel like their team really understands how their solutions work on a nuts and bolts level, so when we ask if far-flung functionality X is a possibility, they are able to tell us quickly if the technology supports it or not. When it doesn't, they can usually give us a good method for accomplishing the task through another route. I never feel like I am asking too many questions or that they do not have time to explore a scenario with me. Support feels "present" in the moment, as though our issues are at the forefront. In a nutshell, I feel as though we receive all the whiz-bang, brain-trust type benefits of a tech conglomerate with the personal attention and support of a neighborhood shop.

Cons

I honestly don't have complaints about using the Databank. The price seems more than reasonable for the amount of use we get out of their solutions. If I had to offer some sort of feedback, I would say that some functionality within our Databank is not as straightforward as it could potentially be, but that hasn't been a huge problem for us.

July 2014

Rebecca from Tennessee Immigrant & Refugee Rights Coalition


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

July 2014

Consistently meets our needs, the best!

Pros

The Databank is an integral part of our work. They have taken the time to get to know our organization, our mission, and how we function. As a grassroots organization, that's important because they are able to better understand our needs. We use it for fundraising, membership, advocacy, mass communication, general information tracking, voter engagement, meetings, event registration, and much more.

One of the things we at TIRRC love the most about the Databank is that it changes with you. As a grassroots organization, it is important for us to be able to track the progress and development of our members. This task was relatively easy for staff who interacted with members on a daily basis, but even then, they could never be sure about their accuracy. During a planning retreat, we realized we needed to develop a leadership continuum and set benchmarks to ensure we were helping develop leaders that are well-rounded and highly skilled, and we needed a way to track it.

Reaching out to customer support/tech support is usually a daunting task, but not with the Databank. I filled out a support request and they scheduled a call to go over the details. This was extremely helpful because the rep was able to ask me questions that gave her insight to how the TIRRC staff would interact with the table to ensure it fully met our needs. Our new table was fully up and running within a few days of our call.

This new table allows us to better track the development of our leaders and assess the impact of our work. The benefits are endless. We now have accurate, real-time information about our members, which we've never had before. This information is incredibly helpful when writing grant reports. Funders love to know the impact of the work, and it is because of this new table that we are able to report those numbers.

Cons

We like everything about the Databank and their products.

June 2017

Debra from In the Heart of the Beast Puppet and Mask Theatre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

thedatabank is very near perfect for a medium-sized non-profit.

It saves a load of time compared to what we used before. Also we can capture and report on more of the soft data we need for grant reporting.

Pros

Although the software is mostly oriented toward advocacy organizations, and ours is an arts organization, it is adaptable to do most anything we need. It is also very strong on email campaigns and/or newsletters and quite strong on donor management. The credit card (and now Paypal as well) interfaces are seamless. The customer and tech support are outstanding.

Cons

There are a few minor items that I would prefer to be more customizable. For instance the Meetings and Events module is really geared toward meetings. I think a richer suite of reports would be nice.

October 2012

Steven from The ATTC Network


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2012

Our organization is comprised of 14 Regional Centers and 1 Network Coordinating Office. Prior to our service with The Databank, member records were maintained individually by each center. This caused us to begin looking for software to manage all member records in one central system. Our initial move to The Databank unified all of the member records while still giving each regional center full control over their member population. Each regional center needs to maintain records for certain contacts & correspond with them in multiple ways, including postal mail, phone, and e-mail. We currently use The Databank's member record hosting (at 75,000 member records), and we purchased the fundraising, communication, and advanced data entry tools from The Databank. We feel very safe with thedatabank housing all of our member records. Their redundant server setup gives us confidence that we will never lose our data. The implementation of The Databank's services could not have been smoother. Our account manager guided us through the entire process, and everyone on the engagement and support team could not have been more helpful. It took us just over a week to get all of the Regional Centers set up and running. One of the best parts about The Databank's services is their Support Center, which is an implementation of ZenDesk support software. In one location, The Databank has their support forums, feature requests, FAQ's, and the support ticketing system. Login is supported by OpenID, so you can sign in to the Support Center using almost any online identity that you currently have. Using these services allows anyone new to the organization to learn The Databank quickly and efficiently. The system has eliminated duplication of effort to a point that allowed Regional Centers to serve their constituents in their prospective regions. Although we are not able to quantify this, the difference is night-and-day.

October 2013

Rebecca from Tennessee Immigrant & Refugee Rights Coalition (TIRRC)

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2013

Affordable, user friendly, customized to meet our needs-- the best.

As an organization, we made a commitment to fully use the technology that we have available. Through this we have more staff interacting with it and all have been able to learn how to use it fairly quick. We orient new staff and interns with a 1 hour Databank training and they are able to pick up on basic skills, such as searching for people, entering new contacts, updating records, using notes, and creating meetings right away. The Databank is easy to navigate and we have found that when we walk someone through a process once, they are able to complete it on their own. As we grow and evolve as an organization, the Databank is helping us customize certain things like the contribution table to meet our needs. We recently decided that we wanted to have our financial software align more with the Databank to allow staff to be more independent with their program budget and fundraising. We brainstormed what we thought would work for us and submitted a support request. The Databank added drop-down menus to the contributions table and made it work for us. This is a great example of why we enjoy working with the Databank. With other database systems, they present you with a "one size fits all" program with no customization options. With the Databank we are able to add, remove, customize, etc. It grows with you. Through the Databank we have been able to more efficiently communicate with our members and allies. This past year we grew our membership substantially and due to the ability to track contributions, membership expiration dates, dates thanked, and all communication, this exciting growth in membership was not overwhelming and easily managed. The Databank is an integral part of our organization and has fostered our growth over the past several years.

February 2013

Rebecca from Tennessee Immigrant & Refugee Rights Coalition


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

February 2013

As an organization we made a commitment to fully use the technology that we have available. Through this we have more staff interacting with it and all have been able to learn how to use it fairly quick. We orient new staff and interns with a 1 hour Databank training and they are able to pick up on basic skills, such as searching for people, entering new contacts, updating records, using notes, and creating meetings right away. The Databank is easy to navigate and we have found that when we walk someone through a process once they are able to complete it on their own. As we grow and evolve as an organization, the Databank is helping us customize certain things like the contribution table to meet our needs. We recently decided that we wanted to have our financial software align more with the Databank to allow staff to be more independent with their program budget and fundraising. We brainstormed what we thought would work for us and submitted a support request. The Databank added drop-down menus to the contributions table and made it work for us. This is a great example of why we enjoy working with the Databank. With other database systems, they present you with a "one size fits all" program with no customization options. With the Databank we are able to add, remove, customize, etc. It grows with you. Through the Databank we have been able to more efficiently communicate with our members and allies. This past year we grew our membership substantially and due to the ability to track contributions, membership expiration dates, dates thanked, and all communication, this exciting growth in membership was not overwhelming and easily managed. The Databank is an integral part of our organization and has fostered our growth over the past several years.

April 2014

Michael from PLAN


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2014

The only database you need is The Databank

Pros

The Databank has literally everything you could ask for in a software package: donor management, relationships, advocacy, marketing, RSVP, meeting reservations, tracking, product sales, and more for both online and offline work. The Databank allows you to customize practically anything you want so that it will even better fit your needs. The customer service and tech teams are outstanding as well. In the seven years that I have been using The Databank, I have always felt like everyone on the staff knew exactly who I was and what my needs were. I worked with their team on a complete overhaul of our system as they rolled out all the new updates. I seriously thought I was their most important customer.

Cons

Seriously, I cannot think of one negative thing to say or cite a single bad experience with The Databank or the team. The price is even inexpensive.

October 2013

Michael from Wisconsin Lakes

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2013

Responsive and helpful customer service

We've been a Databank client for a number of years. While the software itself is more than adequate for our needs, I am especially impressed with the consistent, fast level of support, and the constant work to improve the product. In the past I've worked with everything from Excel and FileMaker databases to Salesforce.com, and the Databank is a great solution that I highly recommend. No software is perfect, but I find the ability to customize and cherry pick the modules that are used to be very helpful. The integrated email delivery system allows for seamless campaign management with the same capabilities as a system like Constant Contact or Vertical Response. But the Databank truly shines because of the level of customer service its staff supplies. On the sales end, I've always felt the suggestion being made is done so in light of the needs of my organization, not just to make a sale. And the true test of a system is its tech support. The Databank tech staff responds incredibly quickly, and has always come through with help. Finally, I've been very impressed with the additions and improvements made to the system over the last few years. The team working at the Databank responds to customer suggestions, and seems to be constantly building a better product. With the Databank, I really feel I am working with a company that wants my organization to succeed at its mission, not just to sell me as much software as it can get me to buy.

February 2013

Michael from Wisconsin Lakes


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2013

We've been a Databank client for a number of years. While the software itself is more than adequate for our needs, I am especially impressed with the consistent, fast level of support, and the constant work to improve the product. In the past I've worked with everything from Excel and FileMaker databases to Salesforce.com, and the Databank is a great solution that I highly recommend. No software is perfect, but I find the ability to customize and cherry pick the modules that are used to be very helpful. The integrated email delivery system allows for seamless campaign management with the same capabilities as a system like Constant Contact or Vertical Response. But the Databank truly shines because of the level of customer service its staff supplies. On the sales end, I've always felt the suggestion being made is done so in light of the needs of my organization, not just to make a sale. And the true test of a system is its tech support. The Databank tech staff responds incredibly quickly, and has always come through with help. Finally, I've been very impressed with the additions and improvements made to the system over the last few years. The team working at the Databank responds to customer suggestions, and seems to be constantly building a better product. With the Databank, I really feel I am working with a company that wants my organization to succeed at its mission, not just to sell me as much software as it can get me to buy.

August 2017

Judy from Iowa Environmental Council

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2017

Excellent, responsive customer service

Integration between donor data, marketing and advocacy is very valuable.

Pros

Customer service was always responsive and helpful. The extent of services and capabilities is relatively comprehensive.

Cons

The interface is rather clunky and take a bit of time to master. I would like additional design capabilities, the email design feature makes it difficult to build easy and quick emails.

November 2014

Michael from Wisconsin Lakes


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

November 2014

Great product, awesome customer service

Pros

They have the best customer service in all facets of the business, from tech support to billing. I feel like I know the folks that work for The Databank. Not only do they respond quickly (often within the hour) to requests, the company as a whole is extremely responsive to user comments to improve the service. Many ideas crop in upgrades, and they are constantly working to improve the product.

Cons

The report builder is a little clunky, and it is not always easy to drill too deeply into the data without exporting to Excel and doing it that way. It's not a major hurdle, though, and all CRMs suffer from some sort of reporting deficiency, in my opinion.

July 2012

Ben from Healthy Schools Campaign


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

July 2012

The DataBank has helped us manage much of our contact data and communications/donation tracking for several years, and their ever-attentive support of their service (SaaS) is really what makes the user experience positive. We have been able to use this system to eliminate multiple manually tracked processes for communications and contact outreach, which previously utilized spreadsheets. The Databank provides a great service for us, allowing us to utilize a single source for this information wherever possible, and we are continually revamping how we use the system to take advantage of all the various benefits. Working with their development team to customize the system according to our needs has been a very fruitful process. We have been able to gain further insight and understanding of our contact base to allow us to hone in on and optimize outreach for our various programs. The functionality of the system is good, though still evolving at this point, and being one of the more in-depth users of The Databank's services, we are constantly pushing the limits and learning more ways in which the system can be improved; this is another area where their customer support really shines though.

June 2014

Vicki from High Tech Kids


Ease-of-use

4.5

Customer support

5.0

Functionality

4.0