MemberLeap Software

Much more organization and efficient solution than what we were using. Amazing website design/implementation.

Pros

The software is easy to use and most functions we need are included. Anything not included is easy to add on for a reasonable fee. They have been very accommodating. Everything is much more efficient. This is the second non-profit I have brought to Member Leap. I liked the company so much and the product offering worked so well that when it came time to I recommended my new employer use MemberLeap.

Cons

Some things could be improved such as the store/merch design. I find it a bit basic. We also ran into some trouble with the donation function not being nearly as robust as we needed. We are a non-profit so that is a major area for us. We were able to come up with a reasonable work around without having to spend money on customization but eventually we will need to beef it up.

I'm able to spend less time on membership administration and more time on membership development. MemberLeap also gives our members the opportunity to interact with each other, which it so critical for our industry. It checked off so many boxes that we had for our ideal member-management system at a very affordable price.

Pros

It's pretty intuitive, especially from the user end. I was worried about our demographic skewing older, but it's been really smooth for our members. Renewals are SO EASY with this system, which saves me tons of time. I keep discovering new, useful features, and I can tell it was designed by listening to the needs of membership professionals.

Cons

The reporting is pretty awful. I have to run and compare several reports to get the financial information that I need, and there is still more editing I have to do before it's usable. Donations also seem like an afterthought. It's definitely NOT a donor database.

Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.

Pros

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

Cons

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

Pros

It's member interaction software and interface with quickbooks. I like the videos and find that most tools are intuitive to figure out how to use.

Cons

The amount I personally have to do since I we are a small organization and do not have a webmaster.

Pros

Customer service is very quick to answer whenever we have any questions. It was easy to learn the system.

Better management and member interaction than our old website

Pros

Probably the strongest reason I like MemberLeap software is how it streamlines member management tasks. It's a real labor saver in that respect. Next is the flexibility of the software. Because all organizations are not the same, It has nearly every conceivable scenario covered and all of that is available to us through the configuration panel.

Pros

It's really easy to use and intuitive, even for people with no experience professionally managing a website or member management software. The project managers and programmers who designed an built the site were very responsive, helpful and patient. The system is half the cost of our former system and looks and works a thousand times better.

Cons

There are a few things we wish it could do without having to pay to custom program a new feature: allow members to cancel their own registration to an event, put a credit on the account of a particular member, and a couple of queries that seem fairly basic. But we've managed to work around all the issues so far. We're also waiting for MemberLeap to update its app so that members can register and pay for events on their phones more easily.

Consolidation of several other softwares so only have to use one now.

Pros

Consolidated the functions of Filemaker, Constant Contact and Wordpress, making it one stop shopping! The customer service team is fast, friendly and efficient.

Cons

The admin is a little complex and almost has too many functions. They need to streamline the look and font formats to make it more user friendly. The good news is they're updating everyday and take suggestions.

Pros

It was very quick for us to move from an Excel spreadsheet to a web-based membership database. Additionally, the access for members has been greatly improved as well as for the volunteers and staff that support members.

Cons

Since this was a pre-set solution, we needed to customize the areas that are managed differently that the original. Now 2 years down the road, the cost to continue this customization has been starting to get excessive. Either having a really good plan with lots of future growth is essential, or be willing to pay for the customization as the organization grows. And of course, document the agreed plan forward for those Board members that don't remember.

Pros

I find it user friendly and easy to use. It supports my association with relevant tools without being cumbersome and overly difficult.

Cons

It takes some learning to understand how to use it. But customer service and technical support is always there to help.

The ability to handle the details of all our members, including their payments.

Pros

It is easy and intuitive to use. It has all the functionality I need and more. The support is excellent. They are quick to understand my questions and needs. Anything I have wanted has been speedily resolved.

Cons

Some of the search features could be improved. Sometimes I think I have searched for all the members of a certain type but the search has not been initiated.

MemberLeap streamlined our office procedure and provides a professional interface for our members.

Pros

MemberLeap software is totally user friendly, for both the administrator and our members. The "look" is professional. Training is very thorough. Requests for help are answered promptly.

Cons

My only complaint is that my learning curve is steep! Live training sessions can be overwhelming because there is a lot of ground to cover, but there are online tutorials to help fill in the blanks.

Pros

Ease of use; functionality; customer-friendly; customizable; includes needed and necessary functions to provide our members with the information they need.

Cons

Web designs could be a bit more fluid and less static. Still, the design is a customizable template and is easy to use. I would like to see unique design features.

We selected Memberleap and Vieth Consulting for our new website and membership management system, and have had no regrets. The most important advantage to using the Memberleap system for us has been the ability to customize the system to fit our specific needs. Also, the discussion boards feature has added huge value, allowing our members to ask questions and share knowledge and experience with each other. Finally, the customer support at Vieth is excellent, as any questions or issues are always addressed in a very timely manner. I highly recommend Memberleap and Vieth Consulting!

I am 79 years old and not very computer smart. I am FORBPO's Treasurer and the primary user of the MemberLeap program. This whole project has been a challenging experience for me. The personnel at Vieth Consulting, who were involved with our project, have been very professional and patience with me which was greatly appreciated and gave me confidence to continue to go forward. The billing program has reduced much time and has resulting in a greater and more timely response from our members. The ability for members to review their personal data and make corrections or up date their information has reduced the time that I had to spent doing that task in the past. The Event part of the program was more of a challenge for me in setting up the event and the registration for our annual event. After some trial and error and assistance from Vieth, I was able to develop and put on line our annual convention program and registration. The one thing that the program did not accomplish, which was a disappointment, was the ability to produce a PDF Registration Form. FORBPO's member are mostly elderly. One third of our membership do not use computers. I had to develop a separate PDF registration form using another application program. I have to manually enter the information from the hard copy registration form into the Event program in order to trap all the event information that I need to track. There have been some minor cliches but the more a work with, and the better I understand the program, the more a like it. I have only been working with your/our program for less than 30 days. However, for the most part, it is fulfilling our business needs. I believe the more I work with and understand the program, the more I will learn the full potential of the program.

Pros

It is a big time saver. It is good to have all our information in one integrated database were we had three different systems in the past.

Cons

Can not produce a PDF Registration Form for our annual Convention , for mailing to members who do not have computers. There is such a wide variety of reports it is hard to keep track of what each report does. It would be nice to eliminate reports that I would never use.

I did lots of research when switching from memberclicks (really bad experience with them) and landed upon Memberleap - love them! Huge value for your money and the best customer support. The admin side is confusing to use at first, but it does get easier to use by the day. From a member standpoint, things are simple and easy to find. Our website looks 100,000 times better after working with Memberleap. Highly recommended!

Their team is very responsive and helpful. They worked with the branding team throughout the process and adapted to our needs well. The back end is a little clunky and could use updating but it is worth the price. We needed a central location to help manage our association and a web designer. It was a great choice.

We are a state-wide organization that provides professional development for the field of volunteer engagement through networking, idea exchanges, training, and an annual conference. We use this website to manage our membership, communicate with our members, and market our training and annual conference. The site allows for public pages and pages for member access only.

Veith's web designers worked with us to build the site and the appropriate pages. The back end is very user-friendly and intuitive. It is easy to navigate, change, add or update information. The event registration module allows complete customization. All of the modules have robust reports. The built-in 'Help' system is very complete and easy to access. Their customer support is unparalleled. Email queries are answered swiftly and unlike many other websites, the staff answers the phone to help solve issues.

I would recommend this business and their talented group to any organization looking to build a new or redesign an existing site.

From site architecture planning to graphic design, and from the first contact eight years ago to ongoing service today, my experience with Vieth Consulting's MemberLeap has met or exceeded my expectations and those of SSGA's members.

Pros

Easy to use for both members and administrators, rapid service response, fair value.

Advice to Others

Try it.

We have had only positive experiences with Vieth Consulting and the MemberLeap software. The software is very user-friendly, and we have been very pleased with the various customization options available. As our organization is ever-evolving, it is important that we have a software platform that is able to grow with us - MemberLeap delivers, largely due to the outstanding service that Vieth Consulting provides. They are excellent problem-solvers, and are always eager to help ensure the software is meeting our needs at every turn. The software offers a variety of functionalities that have been integral to building our member database and sales leads. I would highly recommend this product.