Attractive front end and excellent support. Spending 25% fewer man-hours in system.

Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.

Pros

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

Cons

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

MemberLeap software implementation

We converted a GoDaddy website with Wufoo for forms, Excel for membership tracking, and Constant Contact for event tracking. MemberLeap combined all of that into a sleek, easy to manage system that is extremely user-friendly. The implementation process was extremely smooth, and responses to our questions were virtually immediate. The member management system is highly customizable, and therefore fairly labor-intensive to implement, but the implementation consultant was extraordinarily responsive and helpful with ideas on what options would suit our organization best, even when it took several iterations to settle on a particular direction. It seemed we were implementing additional functionality every week, and I don't know how our organization would have been able to manage our most important function, which is to review non-profit grant applicants and award grants, during this pandemic without this system and their integrated Zoom platform. We built the website and implemented the member management system with online join/renew functionality, profile edit capability, committee signup, committee email/message boards/document archives, online forms, surveys, elections, invoicing, and online learning courses, in a rapid 4 months. Even after implementation, we are very impressed with the rapid customer response when we have questions or issues.

Pros

All of the modules are fully integrated rather than being third-party sourced, so the functions are faster and data has full integrity. The modules are also available to be turned on as needed if a phased-in approach is required. In addition, there is the ability to set up committees (aka projects) with an autonomous ability to manage internal emails, calendars, message boards and document archives exclusively and confidentially within each committee.

Cons

The administrative functions are fairly basic. Although most of the major admin functions can be assigned to a specific user which is a positive, they can't be defined by role which requires a bit of maintenance as people move around in roles. Also most admin functions are global for the organization, rather than restricted for which person or data fields they can access.

Memberleap Review

While the customer support is generally quick, we do feel that unless you push back, their answer tends to be "we can't do that" or " that is a customization, which will be an added cost"

Pros

It seemed straight forward. There was training that came with the program. We do get quick answers when we have a question.

Cons

Everything seems to be an "add on". There is a disconnect between what the sales person tells you the program can do and what it can do. Many of the functions we needed were considered a customization. The reason we chose memberleap was that it seemed cost efficient. But now we are paying as much as the other systems we were looking at cost.

Game Changer

Member Leap allowed us to update our website and add features to improve communications and recordkeeping. We have been able to send out broadcast emails, set up Zoom meetings, have electronic elections, and surveys - which were either tedious or non-existent before. Customer service and support has been amazing. Very responsive and solution orientated. Everyone is extremely professional and cares about our website.

Pros

The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization.

Cons

Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool. Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already).

Great product & service!

Excellent! Great support team and extremely responsive on support requests - usually same day response!

Pros

The back end is very user friendly and I love that I am able to customize areas that best fit our demographics.

Cons

Billing for non-dues activities is not as intuitive as I would like for it to be.