Gift card management
Supported Operating System(s):
Web browser (OS agnostic)About Cayan
Formerly known as Merchant Warehouse, Cayan is a cloud-based online payment processing solution designed for small and midsize companies. The product caters to both in-store retail as well as e-commerce businesses.
Cayan supports different modes of payment, such as Apple Pay, Android Pay, VISA, MasterCard, Amercian Express and Discover cards. The product also features equipment support, which allows users to integrate with wired retail payment devices from different providers, such as Ingenico and Verifone. Users can also integrate Cayan with mobile equipment, such as Mobile Chip Card reader (also known as EMV) and Ingenico devices.
Cayan also features e-commerce payments, which allows users to accept online payments with the help of Authorize.net&rsq...
36 Reviews of Cayan
Average User Ratings
Overall
4.22 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2017
Val from Outspokin Family Bicycles
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
great service
cloud based system
Pros
easy to use and it integrates with the sites that are needed. like the integration with the vendors and the smartetailing integration as well.
Cons
wish it would create min and max suggestions based on sales data. would like to see less changes and more communication with the retailer. Would like the system to be faster and not to deteriorate during busy times
December 2017
Robert from LAKEWOOD MAIL N MORE LLC
Company Size: 2-10 employees
Industry: Packaging and Containers
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Never have to think about it,
With the Cayan system it makes our card processing very easy. The end of the month balancing is quick and easy. Makes bookkeeping an ease.
Pros
When it is integrated with your POS system as mine is, its a breeze to operate. The reporting is very well organized which makes bookkeeping very easy. Customer Service is spot on. Very professional and has always replied to any inquire.
Cons
The system is integrated with our POS system and it works seamlessly. If I had to pick one thing, it would be if there is an issue you are not sure if it is the POS system, Cayan or a network issue.
June 2020
Brian from Derby City Swing
Company Size: 2-10 employees
Industry: Events Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
2.0
Functionality
3.0
June 2020
Trouble at the start & end with Cayan
Poor. I was not a fan starting out and the relationship ended on a sour note as well.
Pros
When they actually processed the money into my account. (which didn't happen for our first 60 days)
Cons
They held tens of thousands of dollars for over 60 days when we first began processing. The fees they charge were really high. Canceling the account was a difficult process and they kept charging fees for 1 year post.
Reasons for Choosing Cayan
At the time it looked like a better solution. In the end all of our business processing cards online switched to Stripe which has been an easier solution. The set up is very transparent. The customer service and attention has been a MUCH better experience for us.
Reasons for Switching to Cayan
Authorize.net was hanging up payments and was not able to provide a reason why. They took the money from our customers but did not process it through to us. I switched to Cayan to try to avoid this.
December 2017
kate from B & R Estes Corp
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
the process could not be easier
fast!
Pros
The Genius machine works great. Our money is deposited the next day. Awesome. I also recommend having Swipe and an I-pad with a data plan as a back-up. It's saved us when we had internet problems without missing a beat.
Cons
I wish it wasn't a separate machine that takes up counter space. Maybe in the future it can be integrated into our POS software (Keystroke)
October 2020
Cody from Healthy Paws
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Decent
Overall it is amazing but just expect for it to breakdown at some point. Stay patient and allow the great customer service to take care of you.
Pros
When it works good you hardly know it is there. The customer service is also amazin.
Cons
When it breaks, it breaks hard. If it has a glitch then it will have to reboot which will take awhile.
