Cayan Software

Never have to think about it,

With the Cayan system it makes our card processing very easy. The end of the month balancing is quick and easy. Makes bookkeeping an ease.

Pros

When it is integrated with your POS system as mine is, its a breeze to operate. The reporting is very well organized which makes bookkeeping very easy. Customer Service is spot on. Very professional and has always replied to any inquire.

Cons

The system is integrated with our POS system and it works seamlessly. If I had to pick one thing, it would be if there is an issue you are not sure if it is the POS system, Cayan or a network issue.

the process could not be easier

fast!

Pros

The Genius machine works great. Our money is deposited the next day. Awesome. I also recommend having Swipe and an I-pad with a data plan as a back-up. It's saved us when we had internet problems without missing a beat.

Cons

I wish it wasn't a separate machine that takes up counter space. Maybe in the future it can be integrated into our POS software (Keystroke)

great service

cloud based system

Pros

easy to use and it integrates with the sites that are needed. like the integration with the vendors and the smartetailing integration as well.

Cons

wish it would create min and max suggestions based on sales data. would like to see less changes and more communication with the retailer. Would like the system to be faster and not to deteriorate during busy times

very good always helpful

A fast and efficient program with help quickly if I need it.

Pros

I don't have much trouble with it. It works well, and customer service is prompt and very helpful whenever I need help

Cons

I would like the signature part taken off so people would not have to sign with every purchase as long it would still work

Financial Transparency!

Overall, Cayan's support team has blown me away and not only do they fix the (my) problem, they teach me how to avoid it in the future.

Pros

I've been using Cayan for about a year now, and have to say that my favorite thing about the software is the customer support. I haven't had many problems understanding Cayan features and functionality (self-taught), but when I do have a question the customer support representatives have always been able to diagnose the issue and lead me through -teaching me along the way- to a solution.

Cons

I have three different Cayan accounts to manage three different aspects of our business (retail/restaurant/eCom) and all of my reporting is in three separate accounts. I haven't yet figured out how to easily navigate between the three, but that sure would be nice.

Works Well

Pros

The layout is easy to use. I also like that I can save customer info and card info for faster transactions in the future.

Cons

We originally went with Cayan because it was supposed to be able to work with another program that we use, but unfortunately it does not.

Easy to use

Pros

It is very easy to use and the transaction history is a life saver sometimes.

Cons

The only con that I have with this program is that we were told that it would work with a program that we had already purchased and it does not.

Excellent service since Day 1, easy to use website, great value in a competitive industry

Pros

Very easy to use and good support when questions arise. We have multiple users internally and training was very easy for all.

Cons

there are some limits to reporting flexibility, but nothing that has caused an issue.

Works great

Pros

Good customer service and never had problems. When I would call for help, they were professional and fast

Cons

As with credit card fees, it adds up but when you have your own business it's part of the expenses.

Overall, the ease of use and the workflow is excellent.

Pros

The techs can take payments and send customers paid invoices at the point of job completion. A lot of A/R hassles are eliminated before they even have a chance to occur.

Cons

As with any technology, nothing is perfect. You still have to deal with lack of cell phone coverage and such issues. However, that is normally the exception, not the rule.

Easy to use, great customer service response

Pros

The processing rates are affordable and I've never had any issues with the software. I also appreciate that it's integrated into my EHR software - makes everything so simple!

Comprehensive training and great support. Easy to use system that works for my growing business.

Pros

I like the ability to access to batch processing and it's easy to use for customers. My bookkeeper and I were able to access reports for our quickbooks reconsilitation without too much trouble. In addition, the support that we received by several customer service reps were all excellent.

Cons

There are sometimes when it goes offline my employees struggle with troubleshooting. Is there a troubleshooting card that I can print off for them?

Good Merchant service provider experience

Ability to collect payments via credit/debit cards from clients

Pros

Fast processing, timely deposits to bank account and detailed monthly statements. Good customer service is a plus?

Cons

Monthly service fees continue to be charged for the months of suspended service. It would be helpful to small businesses, if the monthly services are waived during the months merchant service account is suspended.

Cayan has been very responsive to any needs I have had.

I'm able to easily processing credit card payments.

Pros

I'm able to review transactions without calling company. We have used Cayan for about six to eight months and we have been pleased with the product and the support we have received.

Cons

I have had to call a few times to connect to Ipad or clarify issues. Most of the time it turns out to be something I've missed on an article.

Hi there, I've been relatively happy with all aspects of Cayan, aside from one particular issue

We are finally able to accept chip cards, which is obviously important. We like that the customer can insert their card at any time. We also like the itemized product list which includes discounts/prices. We find that are customers are happy with the software.

Pros

This is a small thing, but just the fact that the customer can insert their card at any time. Many people get frustrated during credit card transactions, so we appreciate that Cayan is very user friendly for the customer.

Cons

I've had some trouble getting helpful support. Some issues have been quickly resolved, but we had a broken machine and the technician was somewhat condescending and failed to resolve the issue. We ended up doing a huge event with only one working machine as a result.

Typically a good experience

Pros

Integration with my efence extreme makes a simple process to run payments. And right now it's the only one that is compatible with efence extreme

Cons

Having to call in for ANYTHING. . Sometimes I get someone who i can easily understand, then sometimes I can't understand what there saying,

Sweet and Simple

Pros

It was easy to set up and deposits the money directly into our bank account within 1 - 2 days. It's simple to make new transactions and to lookup old ones.

Cons

We originally got this program to go with another that we use. This was supposed to be the only card processing program that would with the other, but it does not.

I use Cayan at one of my fast-casual restaurants.

Pros

Overall I am satisfied with their service, the setup was easy, and the 24/7 technical support saves a lot of headaches.

Cons

Pricing is fair but could be better for small businesses like myself. There were some minor issues in the beginning of service but they were quickly resolved.

case number 672551 is still open item charged in lightspeed not processed by Cyan should be fixed

qucikness of transactions.

Pros

Ease of use. lightspeed and cyan work well together. except when probles occur and cannot be resolved with one phone call. Seems service was better when we started usin cyan

Cons

Resolution of problems?
Usually works well but this one is still open......Customer wants a refund and we cannot process it.

Daily user and always reliable for all of our crew!

Pros

We like the ease of use for this product. We are daily users and all our crew has been easily trained to use this process effortlessly

Cons

i have not come across any problems with the software. We are daily users and all our crew like the ease of use with the product