Cayan Software

Pros

Processing credit cards is a funny business in the business world. Technology has almost made the number 1 source of payment credit cards. Yet credit cards cost business owners money. Cayan has great rates and the equipment structure is perfect for conducting small business.

Cons

Name change from CapitalBank to Cayan and then recently was purchased by another credit card processing company. Wondering what this means for the future.

It works, but at a premium cost.

Pros

The software works, but at a premium cost. We've been a user for over 10 years and didn't know we had a choice to change.

Cons

Very HIGH rates. No support from CAYAN. If you can reach someone, they will tell you one thing and do another. They control your account and deduct as they want without authorization.

Pros

It was easy to set up and deposits the money directly into our bank account within 1 - 2 days. It's simple to make new transactions and to lookup old ones.

Cons

We originally got this program to go with another that we use. This was supposed to be the only card processing program that would with the other, but it does not.

Pros

I like that I can go back at any point and look at or reprint receipts. It is very easy to find my way through things that I need.

Cons

So far I haven't found anything that I would really change. I don't use this on a daily basis so others may have a different opinion.

Pros

We like the ease of use for this product. We are daily users and all our crew has been easily trained to use this process effortlessly

Cons

i have not come across any problems with the software. We are daily users and all our crew like the ease of use with the product

Pros

The layout is easy to use. I also like that I can save customer info and card info for faster transactions in the future.

Cons

We originally went with Cayan because it was supposed to be able to work with another program that we use, but unfortunately it does not.

Pros

It is very easy to use and the transaction history is a life saver sometimes.

Cons

The only con that I have with this program is that we were told that it would work with a program that we had already purchased and it does not.

Pros

Easy to use, doesn't have an obnoxious noise when it comes to your payment being processed like alot of other retail stores have.

Cons

There are some bugs that would need fixed, I know we have had a problem when it comes to customers not having a chip on their card and when they go to swipe the card for payment the payment is declined and we would just have to hand key the card information in to receive payment.

quick transactions

Pros

The money matches my deposits and is quick. the most important thing, it is easy to use and always accurate.

A fast and efficient program with help quickly if I need it.

Pros

I don't have much trouble with it. It works well, and customer service is prompt and very helpful whenever I need help

Cons

I would like the signature part taken off so people would not have to sign with every purchase as long it would still work

Ability to collect payments via credit/debit cards from clients

Pros

Fast processing, timely deposits to bank account and detailed monthly statements. Good customer service is a plus?

Cons

Monthly service fees continue to be charged for the months of suspended service. It would be helpful to small businesses, if the monthly services are waived during the months merchant service account is suspended.

Pros

Good customer service and never had problems. When I would call for help, they were professional and fast

Cons

As with credit card fees, it adds up but when you have your own business it's part of the expenses.

Quick and easy to use.

Pros

This software is easy to use, can add transactions without a card and without the client being present.

Cons

I can't get the swipe/chip to work very often, but I think it is mostly not charged. Unfortunately I do not have a card for most clients.

Pros

The techs can take payments and send customers paid invoices at the point of job completion. A lot of A/R hassles are eliminated before they even have a chance to occur.

Cons

As with any technology, nothing is perfect. You still have to deal with lack of cell phone coverage and such issues. However, that is normally the exception, not the rule.

We could not have a ministry without the ability to offer online credit card and banking services.

Pros

How easy it is to use the software and I have been able to do everything I wanted to do. I have not found anything that the software could not handle.

Pros

The most I like: it's ease and fast. Also I like the system gives clear reports. Immediately I know how much I sold.

Cons

The first time I used it, I had to login several times because it didn't recognized the password. Had to change the password in order to log in.

Pros

Integration with my efence extreme makes a simple process to run payments. And right now it's the only one that is compatible with efence extreme

Cons

Having to call in for ANYTHING. . Sometimes I get someone who i can easily understand, then sometimes I can't understand what there saying,

We are finally able to accept chip cards, which is obviously important. We like that the customer can insert their card at any time. We also like the itemized product list which includes discounts/prices. We find that are customers are happy with the software.

Pros

This is a small thing, but just the fact that the customer can insert their card at any time. Many people get frustrated during credit card transactions, so we appreciate that Cayan is very user friendly for the customer.

Cons

I've had some trouble getting helpful support. Some issues have been quickly resolved, but we had a broken machine and the technician was somewhat condescending and failed to resolve the issue. We ended up doing a huge event with only one working machine as a result.

fast!

Pros

The Genius machine works great. Our money is deposited the next day. Awesome. I also recommend having Swipe and an I-pad with a data plan as a back-up. It's saved us when we had internet problems without missing a beat.

Cons

I wish it wasn't a separate machine that takes up counter space. Maybe in the future it can be integrated into our POS software (Keystroke)

Pros

I like the ability to access to batch processing and it's easy to use for customers. My bookkeeper and I were able to access reports for our quickbooks reconsilitation without too much trouble. In addition, the support that we received by several customer service reps were all excellent.

Cons

There are sometimes when it goes offline my employees struggle with troubleshooting. Is there a troubleshooting card that I can print off for them?