About Paypal

Paypal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.

Paypal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through Paypal’s portal.

For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.

Paypal charges a transaction fee, which ...


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Supported Operating System(s):

Web browser (OS agnostic)

11,486 Reviews of Paypal

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10,065)

10,065

4 stars

(2,813)

2,813

3 stars

(507)

507

2 stars

(91)

91

1 stars

(52)

52

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11486 results

May 2019

Barbara from Grid Dynamics

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Easy and very secure way to pay online virtually for everything without risk

I work for a global technology business (1,400+ people globally) with presence in multiple countries. We use PayPay on a daily basis for payments and especially, payments for some international transactions.

Pros

I really like that it is very easy to make a payment and you don't have to worry about your credit card information or bank information being disclosed to unwanted party. Security of payment is really key. Many people or companies avoid online payments as often your credit card information can be accessed by unwanted party who put fraudulent transactions on your credit card or even, bank account. Although credit card companies normally would refund such payment, this would require a lot of work and in case of business, a lot of time of your accountants. Time means money, as accountants can't spend time on other activities. Of course, there are a lot of negative emotions associated with credit card fraud. With PayPal, we don't have to worry about credit card fraud. The credit card information here is very secure. Additional advantage of PayPal is that we can make some payments, especially international payments that can only accept PayPal. Overall, we use PayPal as a business daily and we are very happy with it.

Cons

Overall, I like PayPal very much. I believe that the PayPal provider should think about widening its activity. We do use a lot of check payments and wires. I believe that PayPay should think how to expand its activity for international businesses like our company and develop some initiatives for us, to switch some international wire payments to PayPal.

January 2020

Shelly from Nestle

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2020

A way to receive any kind of foreign currency.

Although we have had some bad times with the payment platform in how difficult it is to get the money back, as well as the big money leaks from the commissions I must say that it only represents a part of all the benefits we have achieved using paypal as our online bank, it has allowed us to expand our business exponentially, helping to receive foreign currencies of different types and get better labor allowing us to pay you quickly and securely, helps us to have better control in the payment of our bills as well as in the control of payments from our customers, making it much easier and faster at the time of a transaction, something almost immediately.

Pros

It has allowed me to receive money from anywhere in the world, it is a great utility that has saved several businesses by not having the same type of currency at the time, this facilitates transactions and removes many limitations, as well as has given us an excellent security, avoiding fraud or scams, because once we had that problem by not receiving the product we expected and the supplier did not want to return the money, then we proceeded to a system dispute where we won with excellent success presenting all the documentation, in addition the transactions are almost instantaneous and has allowed us to establish a billing system by which suppliers or customers can make their payments quickly and successfully.

Cons

We have noticed that there are big losses of money through paypal transactions, in addition to an internal commission, there is also one for the amount you send, making the service and use of paypal is not the cheapest for small businesses, as well as having to convince with these high rates to all new users, customers and suppliers that we invite to use this payment platform. The dispute systems although they are very secure we have had to wait several hours, days and months for them to review all the proper documentation and then have to wait for the refund of our money in case of scams or fraud, making it somewhat impatient to use it.

October 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Instrumental in Early Stage B2B Company

We used paypal invoicing options to grow revenues 60% y/y starting in 2011. We also used the invoicing buy new and subscription buttons to test licensing and payment options for a variety of in-house products and services. It was incredibly useful to be able to make changes quickly, put them in production to measure the results. A big part of this is that anyone could market a new product and begin testing, without having to schedule developer resources to process payments.

Pros

Allows us to quickly monetize new offerings and new product variations Many different charging and payment options available Attractive fee structure Easy to setup and manage Appropriate for b2b transactions where aesthetics are less significant.

Cons

Somewhat Limited Customization - to create a buying experience that doesn't feel you're "inside" of paypal is not trivial (and now is easier to do with other offerings). While the Paypal api has improved recently, it's still not as flexible as stripe, aws fps or aws devpay.

Reasons for Choosing Paypal

Others weren't as mature as paypal initially, paypal is still easiest and quickest to use. We're always comparing alternatives pretty closely. Paypal still has best terms. Other APIs are more flexible, and all allows for simpler customization. Paypal has more recently made some improvements to their developer API. Also they've dramatically sped up the website, which sort of makes the easy-to-manage stuff even easier. They've increased the number of ways to get money in and out, including adopting many customer suggestions such as immediate transfers. If you're selling direct to consumers in 2019 you may want to consider another payment service that is a bit more behind the scenes, but be prepared to invest more time in testing and maintaining it.

September 2019

Enxhi from Wearefiber

Company Size: 51-200 employees

Industry: Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

September 2019

Easiest way to transfer money and make payments

Overall I had great experience using the service till I encountered the issue I mentioned in my CONS, at that moment it was a nightmare, I needed to pay for a ticket that accepted only paypal and not my card, and my account got blocked because I couldn't put a payment method from the country I was living because when I initially opened my account, I open it from another country, so I stressed out a lot to figure out I needed to open a new account with another email which would take me some time. So I just asked some friend and borrowed their card to make payments online for a few days.

Pros

I really liked the new UI when you want to transfer or receive money, it makes it really easy to send/receive the right amount and preview the expenses. I liked that in some countries in Europe I can also transfer money from PayPal to my bank account, although this is not possible in some countries in the Balkan.

Cons

There are a lot of things I didn't like about PayPal: overall the idea that when I deactivate/remove/delete my account that is linked with an email, I can never use that email again to open another account, and that puts me in a position to create fake emails to just create new accounts. Another thing I didn't like is that if you open your account in a country and you later on go to live in another country, you can't just simply change your payment method, PayPal doesn't allow you to link a payment method that is not from the country you originally open your account. So eventually it will block your account, and after calling their customer service and spending all your money in expensive phone calls to figure out that you need to create a new account with a different email, although you are the same person and usually a person don't have more than 1 or 2 personal emails. So from being quick and easy to setup and use, sometimes, when you need to use different payment methods from different countries, cause maybe you travel for work, it can be frustrating and puts you in a situation where you can't just use it the account quickly to make a payment within the same day.

January 2020

Varun from Signal Peak Silica

Company Size: 201-500 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2020

Simple and effecient

I have been a member of paypal for the last 5 years. I have had great experience with them. There are new players in the market like cash app and venmo, but for me personally, Paypal has been very convenient to use. The only place I think they should improve is having better customer service when there is a dispute. Apart from that, I have no issues with Paypal and I highly recommend it to others to use.

Pros

Here is what I love about paypal: - You can setup an account in a few minutes. All you need is a valid email id and a bank account. - There is no fee for signing up not any monthly fee to maintain an account. - It is used by a large number of merchants both online and in store, all around the world. - You can send money to a friend/family member living in a different country via their feature called 'XOOM". - There website and their pone app is ways to use. - One can link a credit or debit card to their paypal account in seconds. - They have an awesome return shipping policy. If you buy a product online by paying for it via paypal and don't like it, you ca return the product and the return shipping cost (up to $30) will be paid by paypal 12 times in a year! That is hassle free shopping. - Once you link your credit card via paypal and shop online, your credit card details are hidden and you never have to disclose your credit card information online ever again. - They sponsor special discounts for customers that shop with PayPal at selected retailer stores. For instance, you can sometimes buy a gift card of $25 for just $20. That is a $5 saving you get for free.

Cons

This is where paypal can improve: - Their dispute resolution is not as great as the that of traditional credit card companies. In my years of having an account with paypal, I have had only once instance where I had to file a dispute for a damaged item that I received from China. I was asked to send back the damaged item to the seller without even getting a return shipping label. - I have had friends whose accounts have been frozen for no reason with no prior notice. However, I have personally not had any issues with them so far.