About Payzer


Payzer is a cloud-based financial tool which assists small and midsize enterprises in making payments and managing other financial activities. It features online payment services, through which users can submit and accept payments via credit cards, debit cards and electronic checks.

Payzer features real-time transaction tracking, so users can access real-time updates for transactions via an online portal. The tool also provides administrative controls, where users can get details about transaction histories, email payment requests and access customer details.

Payzer’ debit purchasing cards feature enables the user to transfer money to cards, track company purchases and zero the balance once done.

The solution offers support via phone and email. Integration with QuickBooks is available.  Android and iOS apps are available.



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Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of Payzer

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(33)

4 stars

(2)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 36 reviews

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July 2017

Taz from James River Air Conditioning

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Fantastic payment processor. Better technology and customer service than the big banks!

Pros

1) Great mobile app. All of our residential technicians (HVAC, plumbing, electrical, appliances) use this to collect credit card payments in the field. 2) Great customer support - always a quick reply and resolution to any issues (which there are few of). 3) Very easy for back office to use. Previously, we used the product that our bank (a large, well-known one) offered us. It was very difficult for the office to manage what the field was collecting and the technology was very poor. With Payzer it's been so much easier. 4) Customization. Payzer has been very open to customizing the program to fit our needs.

Cons

No complaints. Everything that we've had a problem with (which hasn't been much), we've taken to them and they've promptly handled.

Response from Payzer

Replied July 2017

Hey Taz, Payzer would like to thank you for being such a great partner from the very beginning. Your company and employees have been so easy to work with. We appreciate the kind review and we hope your business continues to grow along side us. Seriously, you guys are the best. Thanks, PayzerCare 1.866.488.6525

July 2017

Ann'g from Rusk Heating and Cooling

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Switching to Payzer was a piece of cake. We have had a very positive experience.

The ease of use makes our jobs easier. We are able to close out and apply invoices so much faster. We are able to balance knowing what has been paid everyday. I am glad to be able to turn other processors away. Very happy with Payzer!

Pros

The software is very user friendly making it easy to input cards, see payments, give credit etc. Our money is in the bank the next day . Our customers love being able to go on our site and make payments from home. Payzer has top notch customer service !

Cons

Our techs seem to have issues swiping cards they mostly have to enter them manually. It would be nice if this worked better.

Response from Payzer

Replied July 2017

Hi Ann'g, Thank you for the review. Payzer would also like to thank you for being a valued partner of ours. As far as your techs having to manually enter cards, I'm very sorry to hear this. Payzer is always trying to improve our product and service. That being said, we have a solution and it's the new G4 card reader that launched about a year ago. The new readers have a re-chargeable battery, which means the reader will recognize a swipe on a more consistent basis. If you would like to discuss the card readers over the phone or via email, feel free to reach out. Our PayzerCare email is customercare@payzer.com and our phone number is 1.866.488.6525. Hope to talk to you soon :) Regards, PayzerCare 1.866.488.6525

July 2017

Aaron from Keystone Basement Systems, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Fast and Flexible

My company is able to offer many more options for payment, which ultimately increases sales.

Pros

Payzer allows my sales team to close deals in the home, whether it be credit card processing or financing. Credit card processing and financing within the same dashboard lowers complexity and increases execution. I also like that Payzer retains all personal information so that I do not have the liability.

Cons

Not much, but I would like some additional financing options for clients with less than perfect credit. there are some at the moment, but a few more would not hurt.

Response from Payzer

Replied July 2017

Hey Aaron, Thanks for your comment and kind review. If you're not already using Fortiva or Genesis, please let us know. They both do a great job of 2nd look lending and are helping our customers win more jobs today. We also have some new options planned for later in the year. Can we check back with you in Sept / Oct for an update? Feel free to call us or email us at payzercare@payzer.com if you have any questions or concerns. Regards, PayzerCare 1.866.488.6525

July 2017

Wyatt from Parks Heating and Cooling

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

Payzer employees are awesome!

Pros

Email alerts and the financing dashboard are really useful the reporting is awesome too! customer rep and his team work hard for us.

Cons

Doesn't work with Service Titan software. Card readers do not fit with an otterbox cover on the ipads.

Response from Payzer

Replied May 2019

Hello Wyatt, Payzer would like to thank you for the GREAT review and even better feedback. In regards to the card readers, we recommend you turning the card reader clockwise or counter clockwise while it's plugged in until you're able to push the reader further in. If this doesn't work, you can find some AUX extenders on the web. I'll paste a link in here to an extender that we think is worthy of purchasing. If you have questions, give us a call. https://www.amazon.com/FosPower-Auxiliary-4-Conductor-Smartphones-Microphone/dp/B016E5PEXC/ref=sr_1_8?ie=UTF8&qid=1501016667&sr=8-8&keywords=aux+extender Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com

March 2018

Jeff from Gwyn Electrical Plumbing Heating and Cooling

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Hands down the easiest and most user friendly interface in credit card processing!

We now have the ability to do monthly service agreements for our customers. This allows our customers to pay monthly and not have to pay one lump sum for their agreement. We also, have the ability for our sales force to receive deposits in the field now even before a job has started.

Pros

The user interface is very easy to navigate and understand. The recurring payment options really allow us to charge monthly for our service agreements. This is somthing we have never been able to do until Payzer.

Cons

I Wished that the software integrated with Quick books online. It does integrate with the desktop version, but not the online version.

Response from Payzer

Replied March 2018

Hi Jeff, Thank you for the great review. We are pleased to hear everything is going well and we are working on integrating with Quickbooks Online. Best, PayzerCare 1-866-488-6525

July 2017

Kristna from Connolly Heating & Air Conditioning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Payzer has made collecting payment so much easier for our business.

The ability to email customers a bill and they can just pay it in the comfort of their home if we've already left for the day.

Pros

Customers can pay on our website just by entering the invoice details. We can take e-checks and credit cards. Customers can also apply for financing directly from the app.

Cons

Sometimes my guys have issues with the card readers. There is no way to swipe a card with the reader on the new iPhone it has to be input manually which costs a little more.

Response from Payzer

Replied July 2017

Hi Kristina, Payzer is happy to hear things are going well. Just a quick FYI, the iPhone 7 and 7 Plus comes with an attachment that plugs in to the lightning port at the bottom of the iPhone. The attachment that Apple includes with all iPhone 7 models enables anyone to plug in an accessory that has a male AUX adapter which is what our card readers have. The adapter is located on the back of the headphone packaging within the iPhone box. If you have questions or concerns, please feel free to call and we'll be more than happy to assist. Best, PayzerCare 1.866.488.6525

July 2017

Christina from MAX-AIR Heating & Air Conditioning, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Payzer Customer

Quick data entry, ease for field techs to accept payments, easy reconciliation, easy finance tool for my customers

Pros

This is so easy to use, payment is next day and finance approval or denials are almost immediate. Finance screen is easy to use and the whole process is effortless.

Response from Payzer

Replied July 2017

Hi Christina, Payzer appreciates the generous review. We are thrilled to hear things are going so well and we hope things get even better as you continue to explorer more of what Payzer has to offer. We did a brief analysis on your account and we see your company isn't using Greensky plan # 1969. This plan has a 0% contractor fee and it's one of Greensky's most popular loans. We also noticed you haven't signed up for mobile check deposits. A lot of companies like this because it saves a trip to the bank and it can cut back on the cost of card processing if utilized correctly. Feel free to call us at your earliest convenience and we will be more than happy to assist with any of the topics listed above. Regards, PayzerCare 1.866.488.6525 customercare@payzer.com

May 2019

Chris from Arctic Heating & Cooling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Payzer Credit Card Processing

Very good experience, they are very friendly and offer a good product. The very few issues we have had over the years were resolved quickly.

Pros

easy to use. We have used it for probably 4-5 years and have never had an issue with the money being deposited on time.

Cons

Sometimes the communication from their office isn't the best.

Response from Payzer

Replied May 2019

Hi Chris, Thank you for the review and thank you for being such a great partner of Payzer's! We've enjoyed working with the Arctic Heating & Cooling team over the past few years. Let us know if you need anything at customercare@payzer.com or our phone number is 1.866.488.6525. Regards, The Payzer Team

July 2017

Katey from Hauser Heating & Air

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

July 2017

Great

Pros

Easy to use for our field technicians and customers. We use it daily with thirteen field technicians

Cons

Great, but REALLY need better reporting on transactions, there's no way to tell the finance charge on an individual transaction.

Response from Payzer

Replied July 2017

Hello, Payzer appreciates the feedback and we always strive for customer satisfaction. We tried to call you twice but you've been busy both times. I wanted to touch base on the financing charges for individual transactions that you talked about in the review. Payzer also performed a brief analysis on your account and we see you're signed up for second look financing but the company isn't using it that much. Please give us a call or email us at your earliest convenience so we can talk about the above topics. Kind Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com

August 2017

Chris from Tier 1 Heating & Air

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Payzer has been very helpful for my business.

Pros

It simplifies all my A/R processes to one central application and dashboard. The dashboard is super easy as well. Allows me to see all my A/R transactions in one place.

Cons

I'd like Payzer to incorporate more financing companies like Wells Fargo & Synchrony into their app.

Response from Payzer

Replied August 2017

Hey Chris, We appreciate the review. Payzer is constantly looking to better our product. This includes bringing the best lenders to our platform. We have some awesome stuff in the works but that's all I can say for now :) Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com

July 2017

Christine from Absolute Air Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Great tool for our guys in the field! Customer service is top notch!

Pros

We really like the ease and speed of processing the payments in the field. It save the office staff a lot of time.

Cons

The issues we have are not necessarily payzer issues...glitchy sync issues, internet service in the field hinders use, etc.

Response from Payzer

Replied July 2017

Thanks for the review, Christine. Payzer always likes to hear positive feedback about our customer service. It's something we pride ourselves on. One thing we noticed about your account. It looks as though you're using Greensky but the company isn't taking advantage Greensky's cheapest plan, plan 1969. This plan has a 0% contractor fee. Please give us a call or send an email to customercare@payzer.com and we can guide you through activating the loan. Regards, PayzerCare 1.866.488.6525

October 2018

Mike from Custom comfort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Super happy

Payzer has simplified our credt card processing and lowered our cost of doing so.

Pros

This software has made our credit card processing so much easier.

Cons

The software doesnt integrate well with our other software.

Response from Payzer

Replied October 2018