About OneFitStop

OneFitStop is a cloud-based fitness management platform for gyms, personal trainers, yoga centers, dance academies, martial arts studios and sports coaches. The solution can be accessed on smartphones and tablets using the mobile app. The tool helps users with client management, online booking, scheduling, reporting, lead management and messaging.

OneFitStop offers advertising features which include personalized web pages and a directory listing. Users can also create programs, set fitness goals and track performance for their clients. The ability to capture progress photos and manage performance assessments are also provided within the solution.

OneFitStop offers a payment gateway so that clients can pay for classes online. Users can also track payme...


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Supported Operating System(s):

Web browser (OS agnostic)

14 Reviews of OneFitStop

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

OneFitStop has allowed me to reduce my office time to train more clients

Pros

OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.

Cons

So far I've had great success with every feature and tool within the software and have no complaints thus far.

October 2017

Terri from arise.YOGA

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2017

One Fit Stop is an affordable software that fits my yoga studio perfectly.

I get bookings, I get to advertise with links, I get an easy to use app.

Pros

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Cons

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.

October 2020

James from Tribute Boxing

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

One Stop Shop

As you can probably notice from above I have had an amazing journey with them. Jarron and his team are total professionals who get the job done. 10 out of 10 from me.

Pros

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

Cons

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

July 2020

Amy from Soma

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

July 2020

Don’t waste your time

Horrible also they trap you into their payment provider who rips you off and demands unrealistic payment if you try to leave.

Pros

It was reasonably easy to learn and cheaper than others

Cons

Poor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility.

Reasons for Choosing OneFitStop

Cheaper but then we moved to mind body because one for stop was the cause of many customer complaints and membership termination.

Response from OneFitStop

Replied October 2020

Thank you for the feedback. It is certainly disappointing to see that your facility did not value the 10+ hours we spent onsite plus hundreds of emails back and forth to support your operators. We hope to see you back in the future to take advantage of our full technology stack that hundreds of other gyms like yours have found incredibly valuable.

November 2020

Katelynn from Dog House Spin Studio

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

Makes Running a Business Easier

The start was very challenging with kinks that this new company was ironing out and a lack of customer service. It has improved a lot and I am now very happy with it.

Pros

This program had a rocky start with my business, but has immensely improved. It gives me a platform to take payments safely, display my schedule, have clients book in and notify them of any changes, etc. Now that everything is set up and the kinks are ironed out it is very smooth.

Cons

It gets a bit expensive, so you have to make sure it is worth it for you to have it. If time and ease is a concern to you, then it is totally worth it. Customer service can sometimes be inconsistent (but is improving).