Backlog Software


 

Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtasking, bug tracking and burndown charts.

Backlog offers features like watchlists, file sharing and comment threads. It integrates with Git and SVN which helps developers to manage a project's source code along with project tasks. Backlog enables users to visualize their daily timeline and project workflows using Gantt charts. It also helps users to propose and compare changes to the project, comment on pull requests, track changes taking place in the project and document changes. It offers integration with applications like Typetalk, Cacoo, Redmine and Jenkins.

Backlog also offers a mobile application for iOS and Android devices. It offers services on a monthly subscription basis that includes support via email, chat and through an online knowledge base.

 

Backlog - Project home
 
  • Backlog - Project home
    Project home
  • Backlog - Issues
    Issues
  • Backlog - Gantt chart
    Gantt chart
  • Backlog - Git integration
    Git integration
  • Backlog - Subtasks
    Subtasks
Supported Operating System(s):
Web browser (OS agnostic)

25 Reviews of Backlog

 

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Software Advice Reviews (4)
More Reviews (21)

Showing 1-4 of 4

Carmen from Gattuso Consulting LLC
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Backlog Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Solid PM tool with flexible pricing options.

Pros

Solid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.

Cons

Sometimes the more advanced features you are looking for are only available in the higher cost subscriptions.

Review Source
 
 

Miguel from MiAGon LLC
Specialty: Web Design / Development
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Feature rich project management program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.

Pros

Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.

Cons

Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.

Review Source
 
 

Sunny from IdealUser
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Using Backlog

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great project management app or just because you need a issue management, subtasking, bug tracking and burndown charts app. The user interface and user experience works best.

Cons

It is awesome for collaboration and the integrations are seamless. This requires multiple steps in the software.

Review Source
 
 

Jodus from Imbric-8
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Try it for free now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

Some of the best online project management tools for developers on the market today, hands down. Workflow A1

Cons

You have to stay onto people of it even though the layout is clear and easier to use. Visuals could be improved

Review Source
 
 
 
Showing 1-20 of 21

hai from HBlab
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Some Uncomfortable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good expect 2 thinks above

Pros

- Grantt chart and burndown chart..

Cons

1. It's "Copy custom Fields From other Project" in [Project Settings] -> [Custom Field]
=> I dont know why "(※ Relation with issue types not copied)". It's very uncomfortable for me and someone manage like me.
=> Our Company have Standard Custom Field for all Project about 100 Custom FIled and some Custom Issue Type. When I Open the new Project , I just wanna Copy all Custom Field and Issue Type from Old Project.
But not like this, just copy Customfield and Availabes all Issue types. After that, I must to click 1 by 1 to fix, or delete. It's take many time from me. how long i will spent for fix that with 100 custom Field and Custom Issue Type????
Please think about that. and fix this
I just want to Copy all Custom Field + Issue Type from the old Project to New Project. and button delete all Custom Field
2. It's Add a Group of member to Old/Archive Project.
=> It's very hard. I have alrd 100+ project archive and click 1 by 1 to add a Group member. so bad.really bad.
Please add a Button add a Group of member to all Project or atleast let our choose list project to add.
Thank you

Review Source: Capterra
 

Angus from Argus TrueID
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Simple and does what you need it to

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to use and allows our team to do what we need to without getting in the way.

Cons

A few additional QoL additions onto the features that are already here would be great (such as multiple assignees).

Review Source: Capterra
 

Jeremy from LSPI
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Backlog for the Win

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use backlog everyday to track various projects withing our department. The easy of adding new items to the log and quickly finding them is a plus.

Cons

Only thing we really need is an approval based system that ties into Backlog for change management. Often times approval are required to be shown in the business world.

Review Source: Capterra
 

Sahil from OATI
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have used many softwares for product management but backlog is one of the best and it’s very very easy to use. Top of that it provides one of the best features like Gannt chart etc.

Cons

I have found some issues in its mobile app notifications except that it works fine in PC.

Review Source: Capterra
 

Riya from EX2 Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Amazing experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product is easy to use. It has great functionalities for every user.

Cons

Nothing found so far. Better numbering of tasks.

Review Source: Capterra
 

Ivan from RECO Computer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

backlog.com better than many "Goliath" systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you.

Pros

neat design supporting easy of use
all necessary functions available on-click
excellent for agile approach
clear and easy administration of projects, people etc.
integration with email and MS Excel (exports)
subtasking
no-time to get started and leverage the tool by users
fast and responsive design
standalone application for iOS



Cons

nothing essential
maybe more storage space included in plans
better numbering of subtasks (to include number of parent issue)

Review Source: Capterra
 

pramod from Velankani Electronics Pvt.Ltd.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Awesome Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to maintain bugs and their state .Very Useful.

Cons

Still i did not find any Cons in this software.

Review Source: Capterra
 

Emily from Silot
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's easy to use as a bug tracking tool as well as a requirement management tool.

Cons

It doesn't have the required functionalities for product roadmap management and burndown charts.

Review Source: Capterra
 


October 2018

October 2018

Review for Backlog

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to manage task on Gantt Chart. I can see status, edit start time and end time,...without having to refresh the page.

Cons

When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.

Review Source: Capterra
 

Sandeep from purplle.com
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

we are love to use backlog

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I liked the way of bugs maintenance and having simple ui to understand by the non technical persons as well.

Cons

mail structure. In mail try to add bug status in front. (closed or added). In mobile push notifications we are unable to differentiate whether it is added or closed.

Review Source: Capterra
 

Santhosh Rao from AppMason Studio Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best Review Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to fix my development issues easily with backlog. Thanks

Pros

I can easily found out my issues raised by tester.

Cons

Nothing found so far. If possible, provide web push notifications.

Review Source: Capterra
 

shannon from The Queen's Health Systems
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2018

September 2018

Great Project Management Tool!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Being able to separate and track small issues as well as categorize larger projects has been a huge help. Also, by assigning tasks to individuals, it holds them accountable to their responsibilities and tracks the timeline of progress.

Pros

-Ease of use
-Bridging communication between teams
-Trackability of projects/issues
-Having a separate tool for project management, which helps minimize email clutter

Cons

haven't found any, yet!

Review Source: Capterra
 


September 2018

September 2018

This service is very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Backlog to track all the work in the department. All the documentation is stored in Backlog. It's very convienant.

Pros

The software works well. It makes it easy to track what everyone in the group is accomplishing each day.

Cons

When we send emails to Backlog, embedded pictures are lost. We work around it but it would be better if it just worked. Additional reporting would be nice to have.

Review Source: Capterra
 

Nguyen from Nal Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Good services with the best price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Pros

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Cons

need add more than status check (current status: open, In progress, Resolved, Closed) need add more (Review)

Review Source: Capterra
 

Thomas from Johnson & Johnson

April 2018

April 2018

Used this product in school and work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about the tool is that it provides an easy to use interface that allows for team collaboration and sub-tasking.

Cons

The only thing that I would say that's negative is that it runs slow at times but I believe that's a result of our environment.

Review Source: Capterra
 

Peter from Publishing Company
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A great alternative ticketing system for teams

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

We're using the basic plan and it provides us a great deal of flexibility for our teams. It allows us to keep track of items really easily and submit via email, etc is a breeze. Our users are finding it very easy to get into the system and are seeing quicker responses to their queries.

Features of the system are great and what you would see in more expensive alternatives. Pricing per company is excellent compared to per seat as well.

Cons

Make sure you setup on the right plan to start your trial as you cannot change while you are on trial which is somewhat challenging if you setup a stack of work prior to your change. Apart from this support has been great when needed and the service runs quickly and smoothly.

Review Source: GetApp
 

Conrad from Micro Quality Calibration, Inc.

February 2018

February 2018

Absolutely fantastic way to manage your pest control business. Managing has never been so easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking appointments. Managing progress. Creating follow ups

Pros

I love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.

Cons

I do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.

Review Source: Capterra
 

Carla from Cellular Sales

February 2018

February 2018

Wonderful project management program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product is easy to use and very functional. It is great for beginners and expert users alike.

Cons

Not being able to cc other users to add them to the group. This would be helpful to have in order to cut down on the time it takes to involve other users.

Review Source: Capterra
 

Vivek from Appirio

August 2017

August 2017

My experience for backlog is awesome.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has given a great platform to collaborate for work.
We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management.
Great tool.

Cons

Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc.
If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.

Review Source: Capterra
 

Daniel from DigitalCube
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

At first Backlog seems like a bit much but now our team could not function with out it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlined workflow and the ability to see who's accountable for what and where projects are.

It's help us stay on track and keep projects under budget and on time.

Pros

It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more.

Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.

Cons

For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated.

For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time.

This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.

Review Source: Capterra