BugHerd Software

4.27 / 5 (11)

About BugHerd


BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots.

With BugHerd's in-page feedback feature, clients can report issues directly from users' websites. It allows developers to see where exactly issues have been reported on the sites. Clients can report the issues by clicking and commenting on the content, and the platform converts this into a bug report.

BugHerd also includes a visual task board, which shows the status of all scheduled tasks. Team members can see who is working on what task, when. Users can assign and schedule tasks with a drag-and-drop feature.

BugHerd is compatible with other applications including Basecamp, JIRA, GitHub, Redmine, Zapier, Zendesk, Pivotal and Tracker. Services are offered on per project per month basis.



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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of BugHerd

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

4 stars

(8)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

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Showing 1-11 of 11 reviews

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January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2019

Fast bug tracking for bulk bugs, with slow development of new features

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Pros

Fast bug reporting with easy to set tags, users and descriptions.

Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website.

No need to install code for each website you test.

Cons

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

February 2018

Phillip from NetPotential

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Functionality

4.0

February 2018

Nice UI. Not compatible with responsive websites, however

Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Pros

I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Cons

When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
The extra client details are only accessible if the client installs the BugHerd browser plugin.

April 2017

Katie from SmartBox Web Marketing

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

April 2017

Great software that makes the website revision process a breeze

Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.

Pros

Easy to use and SO helpful with screenshots for easy bug

Cons

Have to sign up individually and have to download the program for each website used

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

August 2018

Great for getting feedback from users.

Pros

Very simple to use. We have a number of young people that can help us with testing when we use this product.

Cons

Pricing is a bit high, but they don't really have competition, so it makes sense.

February 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Fantastic QA reporting and tracking tool!

Pros

There are many great things about Bugherd!
- Ticket QA items directly in the browser while view the application in question
- Tickets automatically populate reproduction environments and provide screenshots
- Tickets are automatically sorted into a board, where users can begin working on them

Cons

- There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything).
- Integrating bugherd with other project management tools would be extremely valuable.

May 2018

Ross from NetPotential

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

4.0

May 2018

Great bug tracking tool but sometimes UI seems too crammed

Pros

What I like about this bug tracking tool is the ability to share to clients and mark things real time in a website so we could easly spot them. You can even install their extension or add their script into their site so they could easily pinpoint UI problems in real time and submit it as a bug.

Cons

As much as I like how it allows us to seamlessly track bugs from clients, when you got chock-full of bugs, the UI looks a bit crammed and comments are hard to be seen in each of the tasks.

November 2016

Timothy from Naturopathic CE

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2016

Great tool for website design and modifications

I used this tool with a website design team - the entire project was completed remotely. BugHerd allowed us to bypass the need for email and lengthy explanations of changes that I wanted to see while in the design process. Instead, I could click on the exact thing I wanted changed and add commentary to that piece. It also served to manage tasks. As the team made the changes, they could check them off. If they were unclear, they could message with me on that task to gain clarity. Overall, this was a great, simple, powerful tool that streamlined providing feedback to my web design team.

May 2018

Dealdiane from NetPotential

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

May 2018

Great for client and QA collaboration

Pros

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2018

Get Em!

Pros

Finally, something that allows you to track bugs and issues without having to hunt them down or wait to be informed of them.

Cons

Minor irritations that are based on personal preference rather than an actual issue.

March 2019

Shivani from Shivani Nallainathan

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

March 2019

BugHerd Review

Pros

BugHerd makes it super easy to submit QA tickets and see them in one place. In addition, it's super easy to collaborate with others on these tickets and take actions. I really enjoy the snapshot feature and ability to put a ticket on a mockup itself.

Cons

BugHerd could be a little mroe visually engaging and interesting in its design approach.

January 2019

Megan from M Schrader Marketing & Communications

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2019

Simple and efficient way to flag dev. errors

Pros

BugHerd makes it really simple for multiple members of a team to go through a new site, flag any errors and assign someone to address them. Because it is so user-friendly, people outside of the dev team can provide feedback as well.

Cons

Sometimes it can be difficult to select the exact area that you're trying to comment on. Can be a bit laggy at times.