About BugHerd

BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots.

With BugHerd's in-page feedback feature, clients can report issues directly from users' websites. It allows developers to see where exactly issues have been reported on the sites. Clients can report the issues by clicking and commenting on the content, and the platform converts this into a bug report.

BugHerd also includes a visual task board, which shows the status of all scheduled tasks. Team members can see who is working on what task, when. Users can assign and schedule tasks with a drag-and-drop feature.

BugHerd is com...


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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of BugHerd

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(13)

13

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

February 2020

Mark from TYL

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

A no-brainer purchase for any agency or development team

A pleasure to use. Easy to install and use and it makes QA testing a delight.

Pros

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Cons

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2019

Fast bug tracking for bulk bugs, with slow development of new features

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Pros

Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

Cons

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Response from Splitrock Studio

Replied December 2019

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

February 2018

Phillip from NetPotential

Company Size: 2-10 employees

Industry: Graphic Design

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Functionality

4.0

February 2018

Nice UI. Not compatible with responsive websites, however

Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Pros

I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc. I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Cons

When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug. The extra client details are only accessible if the client installs the BugHerd browser plugin.

December 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

Amazing feedback tool

We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.

Pros

The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

Cons

As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.

Response from Splitrock Studio

Replied December 2019

Practically perfect in every way? Wow! What an awesome review. Thank you so much, we are so pleased that our tool makes getting actionable feedback easy for you and your clients!

May 2018

Dealdiane from NetPotential

Company Size: 2-10 employees

Industry: Graphic Design

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Functionality

4.0

May 2018

Great for client and QA collaboration

Pros

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that