Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.5 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"Extremely easy user interface and feature rich product. Very easy to navigate throughout and quick response."
"At the beginning I did not know that I could set filters as simple as I did, is a great tool to track bugs."
"BugZilla was easy to set up, very easy to customize, and a nice budget solution to teams wanting to get started with project management."
Cons
"Although the interface is made very simplistically, it is a bit visually unappealing to me. The GUI makes it look like software from two decades ago."
"It is good but now their is many software who handle the bugs and project in single frame , so we do not need to purchase the software for only bug tracking."
"will be good if we can prepare "Help" Tutorial for this for new customer. This is easy to understand in current state but if a link to tutorials videos made user requires no external training"
Bugzilla Reviews
Filter by:
December 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
December 2019
Good option for test case management
Its a great tool, if you have time and resources to install it and maintain it, it will serve you well in all your projects.
Pros
This is free software, that you can create your own server for it, and have total control over it. Configuration, users, permissions, etc. The only limit is the resources you are willing to invest in it.
Cons
Since this is free open source software, you have all the responsibility for maintaining your implementation of it. There is a big community using it, but you won't have direct support.
April 2019

Ramindu from Virtusa Corporation
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2019
Bugzilla: The grandad of modern bug tracking software
Bugzilla has been a part of our organization's roster of bug tracking tools for as far as I can remember, and has always been simple, effective and up to the mark in terms of managing large applications with a large number of issues being reported by an active QA team all day, every day.
Pros
Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out.
Cons
Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues.
April 2021
Mohamed from MedStreaming
Company Size: 201-500 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Bugzilla Review
it was an amazing experience working with it and tracking all the bugs.
Pros
Creating and tracking new bugs as it is sending email when anything change in the bug and this is amazing
Cons
some times crash when other people try to change the same bug that i am changing at the same time and this is annoying me.
February 2017
Kshitij from Persistent System Limited
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2017
The best free bug-tracker.
This was the market pioneer for free-ware bug tracking. It is easy to set up and host on your office system. Though the UI has a few things to be desired and you need to circumvent the lack of usability, but some good user training(which you will anyways be giving with process implementation with your team) helps a lot. If you are looking for a free ware tool - esp where you need to start from scratch and have a limited budget, then look no further. Major cons - 1. I felt the UI needs some improvement - alongwith Usability. 2. The other paid tools have good customizability - defining the workflows or even showing proper labels. Overall Bugzilla has a proven track record of being a very good tool - esp for start-ups with less money and/or either a company or a new sub-department within the organization - where the management doesn't want to invest a lot of money. But with good process definition and proper implementation(which will also help in long) these shortcomings can be overcome. Though
Pros
1. Free of cost with updates. 2. Easy of installation. 3. Browser compatible- with most of the varieties of standard ones.
Cons
1. UI design not attractive. 2. Customization difficult.
May 2018

ravi from Open Access Technologies, Inc.
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2018
One of the best tool for tracking issues
A handy tool for beginners, good tracking of the issues and all the emails are sent perfectly for every issue. We have resolved many issues of some of our softwares with it's help. The team is happy with the information tracking on issues.
Pros
We can link so many people to an issue and any findings will be reported to all the people in the email list. The database capabilities are very optimized. I think there is no match to bugzilla when it comes to pricing, an open source alternative to our worries. We have some great login options availaible with bugzilla.
Cons
Weak support with third party tools and low integration is making it fade. However a large community always has answers to your questions, but some questions still goes unanswered.
February 2021
Eric from NEON ID
Company Size: 2-10 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
February 2021
Bugzilla was my app of choice until I found out how much was missing
It's plug and play and works in the way that makes sense for most people.
Pros
The ease of use and status-focus allows Bugzilla to be extremely approachable and for a tiny team, it works well. I never have had to explain it to anyone; engineers just pick it up instant.
Cons
Reporting is a limitation for Bugzilla. For me, to keep close track of workflows, Bugzilla just fails me and it's why I changed to another system.
Reasons for Choosing Bugzilla
I didn't. I left Bugzilla for JIRA.
April 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2019
Bugzilla Review
Excellent experience
Pros
This is the best tool for bug tracking tool. User can search bug easily with multiple search options . All notifications are done via email, so make it very user friendly any update on bug will be notified to concern person or group. Scheduled reporting is another feature which is very useful.
Cons
Nothing much for this section. but this tool have less integrations with other 3rd party tools.like git
September 2018

Gagandeep from OATI
Company Size: 501-1,000 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
September 2018
Bugzilla use for bug tracking and its open source tool.
I am using Bugzilla in my day to day activity. Its up to the marks. It can manage my daily activity of bugs.
Pros
Bugzilla is a bug tracking tool. It is an open source project for mozilla. Its best for test case management. We dont need to buy the license for bugzilla. Its completely free. Some of the key features are; Wide range of formats for bug lists. We can track the time. Informative report. Watch other user options. Last but not the least, we can use lot of Add-on.
Cons
UI is not much user friendly like old fashioned and unattractive. And kind of bit slow. Other than that its really good and ofcourse free.
January 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
January 2018
Track your bugs with Bugzilla
Pros
Bugzilla is an open source tools that I use to efficiently track issues. It comes with tons of useful features like: email notifications and reports & charts It is very customizable flexible. It's also not too difficult to use. Bugzilla gives me the ability to collaborate with my team without setting up meetings and the ease of logging, tracking and closing defects.
Cons
I think the UI could be better improved because the themes that are available online aren't the best. Bugzilla is an old tool so some additional work need to be done so that it can better align with the Agile practice.
August 2020
Nitin from TCS
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
August 2020
Best Old Bug management tool ever
Based on my experience Bugzilla is good option for start up business. In Budget with all features in one tool for defect management Easy to learn and understand able for a team. Less Training required
Pros
First up all it's free tool and easy to understand since it mostly focus on bug management . -No manual needed to start up in this tool. -Customized User interface for better user experience - Team can easily fetch bug reports with all details and circulate - Non technical person can also understand and use it without knowing full functionality -Best for small companies who wants to start up with less budget
Cons
-Apart from freeware tool sometimes it was having issues like searching and fetching report issue , getting freeze or suddenly stopped if clicked multiple times. -It could have been better if different features have been offered other than Bug reporting solely like Test cases management. -User interface can be improved with easy understanding of reporting of bugs and there details
Reasons for Choosing Bugzilla
Licensed tool
March 2018
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
4.0
March 2018
A great, but isolated bugtracker
Creating and finding bugs in a matter of seconds, completely hassle-free.
Pros
Up until about a year ago, Bugzilla was the bug tracking application used in our company. To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with. It's a school book example of how great free and open source software can be. The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away. This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something. One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated". Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system.
Cons
I do understand why we moved away from Bugzilla. It is merely a bug tracker. Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that. Our new platform can do it all and more, in one single system.
July 2018
Anonymous
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
July 2018
Great at Tracking bugs
Easily track bugs and ability to report bugs on project update. The email notification was great to see status of individual bugs The ease of use was a no-brainer The cost was relatively cheap compared to others in the market
Pros
Bugzilla has been around for years and I have used it on many projects. The ease of use of logging bugs and email notifications sent automatically to preset groups to be aware of bugs. Viewing status of bugs is an ease as assigned bugs get updated by bug owners. Another great tool included with Bugzilla is the reporting matrix, which allows the Test Lead and other Project leads to view all bugs and statuses.
Cons
The GUI is quite old looking but the web app does do what it needs to. There are more superior applications out there with more functionality and depending on what you were intending to use the application for you may opt for something like Jira.
October 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
October 2018
A simple open source tool with essential features
Overall, Bugzilla is a very good open source product which makes it a good choice for new and small businesses. it has most of the essential features to manage bugs and very easy to install, use and manage even for new users.
Pros
Being an open source tool makes Bugzilla am an excellent choice for new and medium-sized businesses. It has very simple, clear, easy to use interfaces which is a very good choice for beginners too. Other than managing defects and tracking them, it offers an array of simple reporting tools and also it allows to manage multiple projects at the same time. Very easy installation.
Cons
Bugzilla lacks customization features. It also lacks detailed reports. When it comes to reporting bugs, it allows attachments, but the attachment size is limited. Project level documentation is absent.
August 2018
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2018
Simple tool for defect tracking
It serves our needs for tracking defects and validation activities for our client development projects.
Pros
The tool is pretty easy to use. Saved filters/searches help keep track of pending tickets. Workflows can be programmed to track the status of a bug through a specified lifecycle.
Cons
Not sure if it's a limitation of the product or the way it was configured, but there don't appear to be role-specific restrictions on who can move a ticket to a specific status. For example - only a tester should be able to close a defect bug, but really any user can close as long as it's an available step in the workflow.
September 2019
Ian from Computer Software
Company Size: 51-200 employees
Industry: Computer Networking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Awesome Product
Pros
An Open Source project that can be used with the largest software that you plan on developing to keep track of bugs among hundreds of people. Before this software came out in 2011, I was always looking for something more effective to mark and track bugs in my software. Bugzilla is extremely easy to use and at the same functions perfectly for any project that you or your company are working on.
Cons
I haven't found anything wrong with this software besides fighting bugs in mine or other peoples programs.
May 2017
Sharath from Intuit
Company Size: 5,001-10,000 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
May 2017
A versatile tool to log and track tickets.
Pros
I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected.
Cons
The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model.
September 2019
Varsha from Awaaz De
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
2.0
September 2019
Easy to work with open source software
Pros
The best part about bugzilla is about it being free and open source which gives smaller companies with limited resources, power to install and maintain their own of bug tracking with bugzilla
Cons
The free version had a lot of limitations when it came to tracking the life cycle of the bugs and at the same time linking it with Agile tracking software was a pain too since we had to keep using soft links everywhere
May 2020
Anonymous
Company Size: 1 employee
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
May 2020
Great free alternatives to JIRA
Overall this product has been a great tool for our project management needs.
Pros
BugZilla was easy to set up, very easy to customize, and a nice budget solution to teams wanting to get started with project management.
Cons
The User Interface for BugZilla is not as sleek as other products like JIRA from Atlassian. But, if you can get around that, it has wonderful features and customizability.
July 2019
Gangani from Pristine
Company Size: 51-200 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2019
Good Issue tracking System
When doing QA , to log tested functions issues i used this tool. When creating an issues at the same time project relevant parties get update at the same time.
Pros
- Can customize the screen ( Issue log in page) - Can generate reports easily - Easy to manage
Cons
When creating an issue, for same category have to log on by one , if can enter multiple entries for 1 issues id it will be grate...
December 2019

Darshan from IBM
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2019
Best tool to keep a track of bug
Bugzilla is the integral part of our devops team, We used in on daily basis to keep a track of bugs being filed
Pros
One of the best open source tools available in market to keep a track on bugs being logged, Track there progress until the fix being applied
Cons
Being a community edition Bugzilla still lags in terms of extensions & API's available for integration with third party tools
June 2017
Devendra from SoftDEL Systems Pvt Ltd
Company Size: 51-200 employees
Industry: Industrial Automation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
June 2017
Great bug tracking software with lots of customization options
1. Tracking of bugs is made every easy 2. Advanced search option is excellent with lots of options available 3. E-mail alert feature is nice to have and good part is it is customizable
Pros
1. E-mail notification alerts for bug and lots of configuration options for mail alerts 2. Filter options of all bugs made it easy to sort the bugs 3. Almost all options are available to raise a bug e.g. criticality, attachment options etc
September 2017
Bheesam from Ciena
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2017
Impressive features and functionalities, easy to use with and good gui look and feel
Pros
Feature and functionalities are quite good as compared to this other tool like JIRA. Various queries and number of feature provided are are self explanatory.
Cons
will be good if we can prepare "Help" Tutorial for this for new customer. This is easy to understand in current state but if a link to tutorials videos made user requires no external training
July 2018
François from Altasciences
Company Size: 1,001-5,000 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2018
Manage your bugs, features and development cycles right here.
We use it daily and in a validated environment, it does support our regulated needs.
Pros
Mature software, good management of bug history, versions, for multiple products, very customizeable as well.
Cons
Automated testing not supported as built-in functions. We managed to do it with an add-on but the graohical interface for this is not intuitive.
March 2019

Slobodan from NCR Corporation
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2019
Bug tracking tool
Since it is open source bug tracking tool it is not bad at all. While it has wide range of features for incident tracking it fails to bend a little bit and be adoptable to user needs.
Pros
Simple UI, Cloud integration, Stability, duplicate bug detection
Cons
Search results often fail to match searched criteria, not able to attach several files at the same time
June 2017
Shitalkumar from SoftDEL Systems Pvt Ltd
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
June 2017
Easy and Effective defect management software
Pros
-very simple to use software -customization possible in various ways for user -effective defect management and tracking to closure -good user access management
Cons
-some cases workflow can be improved. -can have improved reporting option in few cases. -UI can be improved in many cases however works well for the purpose
June 2017
Manoj from softdel systems
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
2.0
Functionality
4.0
June 2017
I am using Bugzilla for past 7-8 years for defect life cycle.
Being a free tool it is easy for small companies to adapt with ease.
Pros
Easy to use search options of searching any defect Sorting search results with severities and other fields.
Cons
Difficult to analyse logging of the defect with respect to different logs that being attached and managing these attachments with history.
March 2018
Enrique from Infocenter
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
March 2018
Powerfull tool that's very easy to use
It's really a good software to keep track of bugs filed in a project.
Pros
Extremely easy user interface and feature rich product. Very easy to navigate throughout and quick response.
Cons
Found it difficult to set filters. Also faced some issues with content limit. Video are typically big in size.
November 2018
Anonymous
Company Size: 5,001-10,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
1.0
Functionality
5.0
November 2018
Best open source bug tracking tool
Wonderful Experience.I have been using this tool from 3-4 years. Best open source tool
Pros
It is one of the best bug tracking tool. User can customize the setting as per his her requirement.
Cons
There is nothing bad about this tool. All the fields are there to filter out the data correctly.
May 2019
Anonymous
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
May 2019
Makes the issue tracking more efficient
Pros
Bugzilla enables bug tracking more easier by customizing as per the user need, recording and updating the status and owners and providing customized reports.
Cons
implementation and customization was bit difficult
October 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
October 2018
Experiences on Bugzilla
Pros
Easy to obtain. Somewhat easy to use. Scraping data from system is quite easy. Simple ui.
Cons
Editing entries is not fluent, sometimes it would beneficial to edit comments for typos. Layout problems on some web browsers. Pagination sometimes fails.
May 2018
Hemant from Ciena India Pvt. Ltd.
Company Size: 1,001-5,000 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2018
A good tool to manage the software development.
Pros
The tool, Bugzilla is very useful and helpful for bug tracking. It is quite easy to file defects/issues, track the bugs based. We can easily update the assignee, dev, and we can create multiple sub-releases. We can easily update filters and reports can be fetched easily.
Cons
More fields can be included to make the tracking easy. Overall the quality of the bug tracking software is good.
August 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
August 2018
Sufficient bug-tracking system for small projects
Pros
I thing the biggest advantage of Bugzilla is how easy it is to navigate across reported issues data. One more thing I liked is short installation and learning curve. We were a small project of 30 people and we needed something cheap and easy to onboard for bug tracking. We never regret we went for Bugzilla.
Cons
Only available via web UI. Works really slow via mobile browser.
May 2019
Randall from TMC Technologies of WV
Company Size: 51-200 employees
Industry: Defense & Space
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
May 2019
Great bug tracking tool!
Overall, I had an excellent experience with this tool. It is very easy to setup and use!
Pros
Bugzilla has a simple, intuitive, and easy to use interface. It provides all the standard features you would expect from a tracking tool, such as tracking versions, resolution progress and history, filters, basic and advanced searching, and others. Many aspects of the tool are customizable. It is easy to install and set up, even for novice users. Email notifications are very useful as well when you want to get notified of updates to certain bug tickets.
Cons
Although the interface is made very simplistically, it is a bit visually unappealing to me. The GUI makes it look like software from two decades ago.
March 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2019
Easy tool to track the bugs
For tracking bugs this is a good tool.
Pros
— bugzilla is a bug tracking tool which is open source and easy to use. —it is easy to learn for beginners. — it can be run on any browser. — it is secure and follow good data privacy policies.
Cons
Sometimes search feature doesn’t work properly while filtering the data. Sending email feature should be added. It takes times to logging bugs.
January 2019
Gayathri from Cognizant
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
4.0
January 2019
Bug tracking
Pros
1.Tracking the defects are easier 2.Assigning to the developers are easier 3.Uploading files options are available 4.Routing options are available
Cons
1.slow performance 2.It is not connected to timesheet
July 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
4.0
July 2019
Great Web-Based Issue Tracking Tool
Our team members have used for creating the bug and Tracking the Issues to avoid the duplicate effort and to find the list of bugs in the Sprint. It supports the advanced search capabilities to search specific bug.
Pros
Bugzilla one of the great features is avoiding duplicate bug detection & Bug list in multiple formats. whenever the user has created the bug it will send the email notification to who all working on the same project to avoid the duplicate effort.
Cons
User Interface needs to be more robust and user-friendly.
September 2019
Anonymous
Company Size: 201-500 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Best tool for keeping development team and Support team on same page
It has help to reduce bad experience , earlier we reduce to forget about bugs but now we can keeptrack of all bugs
Pros
we are saas based software and provide 24*7 support to our customers. Manytimes we receive bugs which we created on bugzilla and it is assigned to respective developer . This has streamlined our process . Automated email are sent to customers when bug is resolved.
Cons
nothing as of now just one thing that software gets slow at time apart from this nothing i can think of
May 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
May 2018
We used the product for tracking all of our software development bugs
I was able to log bugs quickly for my team
Pros
It was quick and easy to report our bugs. I was able to enter the info necessary in a quick manner without spending a lot of time filling out unnecessary fields
Cons
I did find the interface to be a bit out of date. It seemed very 90's to me. I also had a hard time getting the reports out of the system
March 2018
Priya from Pinaki Technologies
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
March 2018
Bugzilla - Our tool to manage all our bugs, by adding the correct severity and allocation.
Pros
1. Ability to create multiple projects and teams within the tool. 2. Define various roles and permissions are driven by roles. 3. Update status and assign bugs to specific users.
Cons
1. The user interface can be made a little more appealing. 2. The summary interface can be enhanced by introducing a user controlled dashboard.
July 2019
Luis Miguel from Intel
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2019
Track your bugs with Bugzilla
Tracking issues.
Pros
* The system is stable. * Performance is good, better than JIRA. * It's easy to automate bug reporting with Bugzilla, it has an API to interact with the system.
Cons
* UI looks old and it's difficult to read the information. * It has a lot of information and you can get lost.
February 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2019
Sadly Firefox Development tools is on, but I prefer this one
Really good experience, I keep using it on Firefox.
Pros
It was the first developer helper when firefox didn't used its own. I like the way it displays services benchmarks and its console better.
Cons
It is not a cons per se, but I would like it to mash up with Firefox Development tool and get the best of the two worlds for the users.
August 2019
Sarath from SSDI
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
A Great bug Tracking Software tool
Pros
Bugzilla tool has always been is one of the best bug tracking tool, i used this tool around 2 years Easy to logging issue and tracking this tool every one easy to understanding
Cons
Bugzilla bug tracking tool lot of features is available, but some attachment file size limited
November 2018
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
November 2018
Easy to use bug tracking tool
Pros
It has a clean interface and it's easy to get started.
Cons
It is not very customizable and does not have many user accessibility features.
September 2019

Sahil from trigma solutions pvt ltd
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2019
Bugzilla for bugs
I have used it for almost one year and have very good experience for this bug tracking software.
Pros
Bug management software basically used to create and track the bugs in the application . It chart and graphs feature is very useful to see the progress of the bugs.
Cons
It is good but now their is many software who handle the bugs and project in single frame , so we do not need to purchase the software for only bug tracking.
December 2018
Sayan from Cognizant
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
One of the best Defect Management Tool
Pros
This free tool is easy to use. Tracking and reporting part is also very good. It has all the features a good defect management tool should have. Inspite of having all the features, it is free.
Cons
I have not faced any issues while working in this defect management tool.
June 2017
Umesh from softdel.com
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2017
Bugzilla - Best free tool for defect management - Easy to host and customize as per your use
Free defect management tool which supported all possible customization for our project !
Pros
Feature rich defect management tool that too with all possible customization for your project. Email notifications, bug tracking and comprehensive and bug reporting available . Report customization as per user choice is also available.
Cons
Integration with test case management tool can be provided with simple configurations. We should be able to generate a Release report just specifying the release number.
October 2018
Roman from Information Technology and Services
Company Size: 501-1,000 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
October 2018
Bugzilla review
Pros
BugZilla one of the best free issue trackers
Cons
No UI skins today UI in new projects are more buitifull
May 2017
Eric from EMC
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2017
It does what it needs to do
Pros
It can easily be customized and the states are clear. Functionality-wise, it worked well for tracking task items.
Cons
The UI is a bit outdated. I definitely had a decent amount of trouble importing test cases from CSV, so the ease of use here should improve.
December 2019
Thomas from Beamstyle Limited
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
3.0
Functionality
2.0
December 2019
Great and easy to use, but productivity-wise needs improvement
Debugging and testing software.
Pros
Very cheap, perpetual license, and comes with a wide range of common features.
Cons
Because raising issues is a very frequent task, I find it not very convenient, especially when I didn't find shortcut keys.
Reasons for Choosing Bugzilla
It was cheap.
November 2017
Ankit from Ciena
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2017
Good and versatile tool for bug filing with REST API support but it has customization limitation.
Pros
1. Bug reporting and tracking is easy 2. Email notifications can be enabled 3. Sorting of bugs is easy
Cons
1. Dashboard customization is not available 2. UI needs improvement because lot of scrolling fields are present
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