Slack Software


 

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport and logistics.

Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.

Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents and spreadsheets can be shared via drag and drop.

Slack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.

 

Slack - Dashboard
 
  • Slack - Dashboard
    Dashboard
  • Slack - Third-party integrations
    Third-party integrations
  • Slack - Search
    Search
  • Slack - Groups list
    Groups list
Supported Operating System(s):
Web browser (OS agnostic)

10,300 Reviews of Slack

 

Start your review of Slack

Click to start
https://www.softwareadvice.com/project-management/slack-review/
Software Advice Reviews (647)
More Reviews (9,653)

Showing 1-20 of 647

Ron from Eco Interiors Ltd.
Specialty: Architecture
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Very useful collaboration platform for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- High level of user customization features
- Can upload and store files for each channel, with a considerable amount of storage for each person
- Notifications/layout/themes can be modified for each individual user

Cons

- It's expensive, especially if you need some of the features contained within the Standard or Plus subscriptions. This is hard to overcome for small businesses, and may be more palatable with perpetual licensing.

Review Source
 
 

Jessica from Children's DMC
Specialty: Healthcare
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

I use this app for church related communication on a weekly basis.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Allows for specific items/topics to be stored in one location on my phone with a singular purpose. I am able to save conversations, share files, pictures, plan events, create teams and maximize communication.

Cons

I wish there were a capability like a Google Drive or Dropbox to store all files related to specific projects or discussions rather than having to go to another location to access documents.

Review Source
 
 

Ratnesh from PlexusMD
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Best Application for Professional Communication

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

For a paid account, this application is one of the best options to be used to communicate if one is working with a team. Collaboration is quite simplified

Pros

Features such as bots help to keep a schedule, overview the work done by the people, setting targets and achieving them. Easy to share code snippets, media files, and other documents.

Cons

The max capacity of messages for a free account is quite less and so you lose the history. Also, the storage available is quite less for the free account.

Review Source
 
 

SAmantha from Linke
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

A decent messaging tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The sound effects, grouping capabilities, general convenience and ease of use. Emoji add and graphics to chats.

Cons

I was not able to connect to my contacts initially and had a hard time uploading on my phone. But was able to do so eventually.

Review Source
 
 

Muhammad Sajid from Army Welfare Trust
Specialty: Accounting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

outstanding software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

overall it is great

Pros

it is great and best software to be used for communication on a company level, easy to use and secure

Cons

it is not so common to be used in many companies, as every body is not familiar with it, marketing should be done for it.

Review Source
 
 

Sandra from QuoteWizard
Specialty: Marketing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Good substitute for Gchat but maybe not quite as user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I like it, but I didn't use it by choice. Our company required everyone to use Slack as our form of communicating.

Pros

I like the you have the ability to join different channels and get notifications for specific channels that you specify.

Cons

Not as user-friendly as Gchat. I wish they made it possible to send specific GIFs easily instead of it auto generating a random GIF.

Review Source
 
 

Melissa from National FFA Organization
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great chat software for teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One on one conversations, group conversations and channels, ability to integrate third party systems and reference projects. Giphy integration for laughs!

Cons

There are no cons at this time. The software is easy to use and easy to integrate with additional third party apps.

Review Source
 
 

Casey from Baylor University
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Great Team Communication Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software allows a team to communicate effectively. It is highly customizable with the various notifications, tools and options.

Cons

It has a learning curve of figuring out when and how to use it to effectively communicate with your team.

Review Source
 
 

Twila from EDUCAUSE
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Slack for team IMs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think a platform like this is important for collaboration within and across teams. It has been especially important to our teams in which more than half of our staff work remotely.

Pros

I like that Slack allows users to set up channels to keep conversations on topic. We've set up group discussions on business and non-business related topics and our employees like to share information and pictures with each other in this group setting.

Cons

The only issue I've run into is that you have to have the app open in order to get notices. I know that seems basic, but some of the people I personally communicate with don't always open up their app, so IMs can sit for hours.

Review Source
 
 

Nicole from Baptist College of Ministry
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Don't use email for project collaboration!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Slack is a great platform for project collaboration. Stop using emails to communicate about current projects -- it's a bad idea! An app like Slack is helpful for conducting the necessary communication without it getting lost in an already too-busy email inbox.

Cons

No real complaints about Slack. I've used Slack on laptop and phone, and have to say that the app is clean and easy to use on both.

Review Source
 
 

Michele from Cardinal Ritter Senior Services
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Slack Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is a fun workplace communication tool, that doesn't even feel like work. It is helpful to use and in my opinion really raises employee moral overall. It is a great way to incorporate modern day instant messaging in a professional manner.

Cons

This may take some time to get to use if social media or "texting" isn't your first choice. After some time getting use to it, it is very helpful.

Review Source
 
 

Laura from The Metropolitan School of Panama
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Slack for Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's a nice app to help groups of people stay in touch and collaborate digitally and keep track of their ideas.

Cons

Not as user friendly. We had a few teammates who did not fully understand how to use it. The flow of the stream was not ideal and it had too many ways to do things, so it needed a bit of time to feel like I had gotten the grips on how to use it.

Review Source
 
 

Jean from Maila Networks
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Team collaboration and much more at your fingerprints

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Integrate it with everything really. Create support tickets on the fly and much more

Pros

Great product with great integration, you can use it as a team communications, collaborating, or go for customer support, or just chatting ;-)

Cons

Too bad it does not run internally. With companies that have strict access it may be a problem. But the IT guy can fix and start using it as well.

Review Source
 
 

Michelle from Hunter Vision
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Make communication easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Makes it easy to organize conversations according to which team members need the information. Also has features to make and manage tasks.

Cons

There isn't anything I don't love about Slack. The very few times we had any technical issues their customer service was great and things were back up in no times.

Review Source
 
 

Rommel from Yondu Inc
Specialty: Web Design / Development
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Slack is a replacement to Skype and Hangouts in my work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Slack is a great app. I always recommend this in my department so we can communicate much easier

Pros

It has a slick design and responsive UI. It supports multiple OS (Windows, Android, Mac OS, and iOS). I can have many teams. It has public channels and private channels. Slack support personal message so you can message your team member for confidential stuff. I can message an announce using public channels. I can sync my data to my multiple devices. It has a search function, file uploads for document purposes, unlimited channels, team creation, and archiving.

Cons

It has integration limits on a trial version. It can only integration less than 15 integration. Slack lack of good audio and video option.

Review Source
 
 

Ardi from Samsara
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

One of solution for collaboration tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There's so many reasons to love this software. Great features and this really easy to understand. Love it

Cons

I don't have any problem experience when I using this. This is so interesting and very recommended to use

Review Source
 
 

Matt from Ness Computing
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

The perfect tool to unite your team

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Slack is incredibly easy to use and took less than 5 minutes to download and install on my phone and computer. As an IRC (Internet Relay Chat) product, Slack is a superior offering . . . especially since it's free. Perfect for small businesses and start-ups to connect employees.

Cons

There is very little I have to say in terms of negatives. Ideally, it would be great if Slack had an FAQ page. The app also tends to "freeze up" when not used for an extended period of time - always be sure to refresh.

Review Source
 
 

Antonio from Mechanical or Industrial Engineering
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

feed and tracing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

A tool that allows you to be in communication with your team, add comments and feed about the project itself. In this way, you will be up today with the project.

Cons

It might be some channels where the participants are too many and they can write a lot of messages that sometimes are not easy to follow.

Review Source
 
 

Carmealy from YES Prep Public Schools
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Keep my team connected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general lines has a good interaction with the chats better than whatsapp or telegram. It seems strange to me that it is not used as one of the main chat apps ... but, well, the market is big and the competition is tough. However, it does not mean that it is a good work tool that keeps the whole team connected in good communication.

Pros

I love the organized way to present the chats, it makes it easier to be in contact with my work team at the same time that I am with my personal contacts. It has a more focus to companies for its design, in addition to the easy management of channels and bots with multiple uses. It also integrates many add-ons that adapt with google.

Cons

Failure a bit in notifications and audio and video playback is not very good, should improve those features. On the other hand, I do not think I'll find anything else that disgusts me about the platform.

Review Source
 
 

Giamarie from Sprout Solutions
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

We use slack to collaborate within the team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good and useful

Pros

It keeps us all on track on the latest development on our project. It allows all members to share file and collaborate real time.

Cons

The app is very useful but there's one thing which can be an improvement - the notifications ability of the app. It only notifies me when it is open or running in the background. Real time notifications would be nice.

Review Source
 
 
 
Showing 1-20 of 9,653

Morten from Freelance
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Keeps your inbox a bit lighter

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Great for small conversations back and forth that doesn't need to go on email. Easy to share files and for just fun banter with the other people in the office.

Cons

The limit on storage is a bit hard, as I've had files shared with me over slack but then it disappears after a while.

Review Source: Capterra
 


December 2018

December 2018

Great for larger companies

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall experience was great just wasnt the right fit for me

Pros

How individuals are able to sign up for free

Cons

It didnt really serve its purpose as well for the smaller company I have. Its a great software but for larger companies i believe

Review Source: Capterra
 

Nancy from Roaring Planet Corp
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Good tool if you know how to use it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Categorized tasks by client and had specific follow up assigned to key shared individuals.

Pros

Helped to prioritize tasks and shared tasks. Keeps in organized folders.

Cons

sometimes don't always know how to do what you wanted to use some of the features for.

Review Source: Capterra
 


December 2018

December 2018

The new way to communicate

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Slack is so easy and intuitive, it allows the community to get together, but when you need some private time is possible. I love slack and I never miss a conversation because the conversation with this tools gets easier and organized.

Cons

So far I don't have any. I'm happy with everything

Review Source: Capterra
 

Andrew (Andrzej) from Veryfi
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Couldn't do without it

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

For the most part I love Slack. It's great for remote teams and group chat and keeping threads organized. Much better than email for sure. There are a few bugs that I mentioned above that get in the way of it being a 100% solid product, but it does make communication at work a lot more efficient.

Pros

- Multiple threads in each channel
- Available on desktop and mobile

Cons

- Some alerts never fire. Some direct messages never send me alerts to my phone, as well as channels that I've configured to always send me alerts
- Sometimes the mobile and desktop go out of sync and I have to refresh the desktop or restart the app
- I have a channel that's stuck with a "!" icon on my phone that I can't get to correctly sync up no matter what I try (short of reinstalling the app from scratch, perhaps)
- No color themes (dark mode!)

Review Source: Capterra
 


December 2018

December 2018

The Optimal Project Management Communication Platform

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Makes conversations easy to find and easy to collect responses and track deliverables.

Cons

Nothing! It's extremely easy to learn how to use.

Review Source: Capterra
 

Joseph from CyberCoders
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Slack Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Very positive experience!! Slack has nice clear interfaces for sending IM. It also very easy to send picture attachments along with the messages.

Pros

Very intuitive and easy to navigate. Great visual interface.

Cons

Sometimes it is challenging to pull up the user with whom you are trying to communicate with unless it is a frequently used account.

Review Source: Capterra
 

matthew from atrenne computing solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

A great way for your team to communicate

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's a great communication tool with plenty of internal apps to help customize your experience.

Cons

This app can feel overwhelming at first. There's a lot of apps and it might take some time to figure out which ones are right for you.

Review Source: Capterra
 

Andrew from Integris health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great Solution for the weekly staff meeting

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that it allows me to easily coordinate staff meetings with my coaches. We can lookover the upcoming workouts for the week, discuss upcoming events and expectations for the week.

Cons

I think it could still be more engaging. A few of them are pretty passive and I think that the reason is that the channels thing is just a tad too easy to hide behind.

Review Source: Capterra
 

Shalom from Breakthrough
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Super helpful to stay updated

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I use it with the volunteers for the robotics team that I run, it works great to not have to send emails all of them time and still be able to update each other on what we are working on!

Cons

If you don’t have the app you don’t get notifications of new conversation if it hasn’t been used in a while

Review Source: Capterra
 


December 2018

December 2018

Great tool for collaboration.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having the application on my desktop, laptop, iOS, and web log-in at once make it quite easy. This is an application designed for team collaborations and communication, and it works quite well.

Pros

Really easy to use, makes communication across various teams and team members easy. There's fun add on features and integration with things like Giphy. Tons of other tools as well, I haven't fully explored whats available but it seams great.

Cons

Organization is tricky. Sometimes I have information spread across multiple chats and details are lost.

Review Source: Capterra
 

Jason from Petco
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great communication tool to work with

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I have used many communication tools like Slack with many different companies. This tool is great because it connects with other software and calendars easily. It makes my day-to-day easier.

Pros

I use slack for communication internally and with my agencies. This is a great tool for that. Instead of emailing back and forth, Slack makes it easy to get real time answers when things become urgent.

Cons

Honestly nothing I can think of that is negative. I wish the free version had a longer chat history! That's it.

Review Source: Capterra
 


December 2018

December 2018

Turns everyday conversations into a valuable repository of knowledge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Makes us much more productive by not having to deal with chain emails in the inbox
- I can decide which channel to follow and get notifications on, allowing me to be more selective with distractions
- I can search all conversations to see if a question I have has already been answered in the past

Cons

- Almost nothing to not like. It can get distracting when you have channels where people make a bunch of comments that are not work related.

Review Source: Capterra
 

Nicole-Marie from CDRD
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Easy to Use, Lots of Features

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Slack is an excellent platform with a wide variety of features. In my experience, the "channels" have been an highly effective way of communicating with subsets of a team compared to email blasts. The software is also compatible across desktop and mobile devices and the user experience has always been smooth and bug-free. Finally, the open API for developers and the app market have given rise to some excellent Slack integrations with other productivity platforms such as Google Docs. Would definitely recommend for a team of any size.

Cons

Though it is an excellent communication tool, the aesthetic of Slack could look more professional. The bright colours, use of "hashtags", and overall whimsical approach to design is very fun and great for certain teams or industries, however Slack should provide the option to use a more professional "skin" for industries where the bright and whimsical design features would not be taken seriously.

Review Source: Capterra
 

Isaac from Loot Crate
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Easy communication with Co-workers

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The main use of slack is to better communicate with employees, and it makes work processes easy.

Pros

Slack is a great communication tool in the work place. You can create open and private channels for certain business groups.

Cons

Cons are not with the program, but more with employees misusing it...to much giphy.

Review Source: Capterra
 

Adam from NinjaCat
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Slack is easily a 10/10 platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience with Slack has been amazing and the support is top notch.

Pros

Slack is the best team communication/project management platform with built-in integrations.

Cons

If I was forced to make a complaint, it would be the inability to select specific gifs

Review Source: Capterra
 

Marianna from Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great for our office

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall, we're all very happy we found a better alternative to what we were using before.

Pros

My boss was obsessed with AIM for decades. That was the only for of communication in our office. Then, Aol decided to discontinue AIM and my boss was at a loss. We then discovered Slack and everything was back to normal and was even better than before. The great thing about Slack is that we can have group channels and we can all discuss work as a group rather than emailing out plans to everyone individually. I believe AIM had group chatting as well but we never utilized it. It was so much easier to do with Slack. It just has a better feel and cleaner and more user friendly than what we were using before.

Cons

The updates on Slack are slightly obnoxious. On some days, I have to very quickly get a message out to my boss and when I open Slack, it tells me that there's a new version and I have to update it first before I can use it. That puts me at a great disadvantage because I then have to run to my boss to let him know what's going on and then run back to tell the person asking for information what my boss said. It doesn't seem like a big deal but when people need to get information very quickly in a big office space, it's a big inconvenience.

Review Source: Capterra
 


December 2018

December 2018

Good project management chat tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This tool is good for official discussion about projects and organisation.

Cons

I belief the tool can be made more mobile simple, so it can run more like whatsapp application.

Review Source: Capterra
 


December 2018

December 2018

Slack is a user-friendly way for long-distance groups to work seamlessly.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

See my answers for pros and cons. Slack was a great tool for group work involving individuals from all over the country and globe.

Pros

Slack made it easy for the group I was working with to collaborate even though many of us were in different timezones. We were able to create different groups for different parts of the project, and could private message individually when needed. The @channel function was also wonderful because it would notify everyone immediately if there was an important topic or question posted that needed immediate attention. Slack is a great tool for group work.

Cons

I honestly cannot think of too much I disliked about Slack. I would have to say I would have liked to message just two other members of my group at the same time without creating a different channel. Otherwise, It had almost all the features I needed, and then some.

Review Source: Capterra
 

Jacqueline from Open English
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Used in various industries, always great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love its search feature to look back for all docs and conversations. The way it makes you have at least 50% less email. Communication is great.

Cons

It could have better mobile app, especially when it comes to notifications since you usually lose the convo.

Review Source: Capterra