Smartsheet Software

4.43 / 5 (1,577) FrontRunners

Our advisors have recommended this product 7 times in the last 30 days

About Smartsheet

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management tools, such as document and resource management, project reporting, task management, file sharing, and timeline tracking.

Smartsheet can help teams standardize a project process, maximize productivity, and improve collaboration with automated workflow options that fit individual work preferences. Within the platform's project management tools, data can be sorted using card, grid, Gantt chart, and calendar view. With a real-time dashboard, teams can track project status, manage resourc...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

1,577 Reviews of Smartsheet

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(855)

855

4 stars

(572)

572

3 stars

(126)

126

2 stars

(17)

17

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1577 results

December 2019

Melanie from MedPOINT Management

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Versatile and Powerful Tool

My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.

Pros

- Ease of Use - No need to involve programmers to create custom solutions - Versatility - customizable sheets and dashboards for different departments and needs - Support - AMAZING user forum, help pages, support department

Cons

Row and cell link limitations - I bump up against the cell link limitations often, although I can work around them by saving my metrics into multiple sheets.

Reasons for Switching to Smartsheet

I used Planview at a previous job (and was a user, not involved in the implementation). As a user, frankly, I despised Planview. It took so much effort to create and manage a project plan! And the constraints we had to work with to allow for standardized corporate level reporting were difficult to work with. Smartsheet is SO much more user friendly and customizable. The new features added in late 2019 make it an even stronger solution. Very happy to have made the switch!

July 2020

Cory from Advanced Network Management

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

July 2020

Smartsheet is preferred from multiple fast-moving projects

Satisfied. I manage >25 projects that vary in size and detail. I would not rely on any other project management program that I have used in the past.

Pros

Easy to get in, set up, and maintain small-medium size projects. Quick to learn, easy to use.

Cons

I would like more intelligence around the columns: 1) more specific formatting choices, like setting the duration to hours, separating effort and duration; 2) Predecessor columns that intelligently follow the task, not only the row number.

Reasons for Choosing Smartsheet

The ROI was greater with Smartsheet.

Reasons for Switching to Smartsheet

Salesforce functionality relies on two (negative) criteria: 1) you track everything related to the project within Salesforce; 2) to track everything, you have to purchase access to modules that would otherwise be unnecessary.

March 2021

Sabrina from University of Houston

Verified Reviewer

Company Size: 10,000+ employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2021

Smart she is one of the best softwares out right now!

It is so easy to use. I love the fact that the developers create a training for the software and consistently reaches out to the organization to find out whether or not there is a need for additional training. I love the fact that you can do multiple types of documentation within Smartsheet it is extremely easy to create. This software has allowed me to eliminate the usage of various software‘s in strictly utilize this software alone, extremely impressive!

Pros

There is so much that I love about Smartsheet. The fact that you can create forms and that they have pre-determined templates that allow you to build out all kinds of documents. I love the fact that you can keep checklist and they have rules that you can create in order to email directly from the actual software. I also love that we have created a complete document tracking system with in Smartsheet with ease!

Cons

Honestly there is nothing that I have as far as a complaint with the software it is completely amazing and I think that it will replace various programs.

December 2020

Patrick from Simerson

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

December 2020

Solid software for quick and easy spreadsheets & Gantt charts

While I prefer Smartsheet for Gantt charts, or quick and simple spreadsheets due to its ease of use, I have been disappointed with all of the other marketed features, and would recommend Google Sheets in general, since it is similarly collaborative, has better options for in-depth formulas, customizing of sheets and automated emailing with query's and G-script, and is free.

Pros

Smartsheet is my preferred software for Gantt charts, and for quick & simple spreadsheets. The formatting features are especially effective, such as easy indenting and quick checkbox options that can be used with formulas. Gantt charts on Smartsheet are quick and intuitive with all the options I would like to have. Dashboards can be a nice way to have an overview with links to different sheets if you have a project with several documents, and are willing to spend the extra time and money to set it up.

Cons

The big Con with Smartsheet is that it lacks the in-depth features of similar spreadsheet software that is also usually freely available. Conditional formatting the way you would like it to work can take a surprisingly long time, as it can take many conditions (often one per column per action) to accomplish what you would think would take a handful. Automatic email sending from sheets sounds great but is still not very fleshed out, and options are pretty limited. Complex formulas usually need to be done in several hidden columns or they can end up taking large paragraphs of hard-to-edit text and numbers due to lack of formula options. This can also make complicated spreadsheets pretty slow. Bugs occur infrequently, but make me prefer to double check important sheets.

November 2020

Michael from NTT Data

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

November 2020

I love Smartsheet

While as an overarching company, my employer does not use Smartsheet, I have continued to use it personally on my projects to track progress in simple to update, easy to baseline format. I have used Smartsheet in this fashion for years -- its a much needed tool to keep you my back pocket.

Pros

What I think that Smartsheet really does well is how easy it is to use it. It is very similar in function to Excel, but has a lot of the important features that you need to baseline and track a project of any size. Its a welcome deter from the intensity of other PM software like Microsoft Project, without losing essential functionality.

Cons

Smartsheet is very simple to use - but because of some of that scaled back UI, there is some lost functionality. Some of the tricks and maneuvers you have to pull for things like conditional formatting or cell types can be a bit off-putting. It's also sometimes difficult to tell where user error plays a role in mathematic mistakes. I'd like to see more effort put into these areas.

Reasons for Switching to Smartsheet

Smartsheet is easier to use and understand. Its also easy for non-PMs to quickly read and understand.