About Bookster

Bookster is a cloud-based vacation rental solution which helps businesses in the tourism and hospitality industries to manage bookings and collect payment. Key features include guest review management, arrival reports, email marketing tools, seasonal rate adjustments and more.

Bookster also offers built-in templates that enable users to create custom booking websites. Websites can include an availability widget that displays both room availability and pricing. The solution can also generate promo codes if users wish to offer discounts, as well as automated email reminders for unpaid balances and damage deposits.

Bookster allows users to view booking sources, compare their properties and gather information about guests' length of stay and booking histo...


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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of Bookster

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(4)

4

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

November 2020

Julia from Jules Gozo Holidays

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

A Treasure Find!

Our experience has been a welcome breath of fresh air in comparison with other software suppliers. And we've enlisted the work of quite a few. The team has an honest, open approach and is particularly adept at understanding and addressing operator needs. Of particular valuable now, in an industry struggling to cope with the destruction caused by the Covid pandemic. Customer communication and support has been available every step of the journey. The service and software performance top rated.

Pros

In a nutshell, it does everything it claims on the tin! Simply executed in a way that can be easily understood and managed without having a technical degree. It handles the booking basics well and has developed 'add ons', totally in tune with the need of operators in the holiday rental sector. The focus is on functionality that can be easily implemented, rather than developing ' nice to have gadgets" that are too complex and peripheral to the core task. The software has grown functionality in tune with sector evolvement and customer needs. A keen focus on value for money. I particularly appreciate the limited use of complex jargon that some use to enshrine their software as a "dark art" to justify costs. It's not. The team's open problem-solving capability and approach is very 'can do'.

Cons

At the start, I had to use 2 different applications of the software to add rates for some of our rental properties. This was due to the challenging seasonal rates system set by one large villa owner. Now, however, all functionality is aligned on one platform that has many relevant additions for the many demands of different operators in various hospitality sectors. The training offered was limited to begin but this has been addressed. Bookster has an excellent chat system that is on hand and of real assistance right at the time you need it. This has helped us understand how we can overcome various challenges relevant to us and use the software to our optimum advantage.

Reasons for Choosing Bookster

During our first meeting, the director presented our website and explained how it was badly designed, allowing the user journey to divert elsewhere without focusing on the desired outcome i.e. engagement or a booking. Many aspects of onsite optimisation were simply explained without reliance on technical detail. We needed to move our website over to Bookster which I thought would be an impossible or very time-consuming task. I was assured it would take weeks but was doubtful. However, we shook hands on that promise as the last chance I was prepared to invest in or trust a software provider. What a journey ...........we've never looked back! Can't recommend Bookster more highly (it's actually run by real people.)

Reasons for Switching to Bookster

I was consistently dissatisfied with software that was both expensive and did not actually have the capability that I had discussed initially, in-depth. In the end, having completed weeks of induction, SuperControl decided to be honest, the software wasn't suitable for us. I had to remain with it as we had spent much time and cost training, set-up, etc. The software changed continuously without good communication. Expensive for its capability. Customer service was poor and the software performance was overcomplex.

Response from Bookster

Replied November 2020

Dear Julia. Thank you for taking the time to leave this review. It's been a delight to work with you, and your ethos and passion for the industry is contagious! Thank you from the whole team at Bookster.

November 2020

Linda from Book Scotland Ltd

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Excellent software booking system

I am very fortunate to have found Bookster as my chosen booking system software. They consistently deliver an excellent service . I would highly recommend Bookster to any potential business looking to use their software. They also designed my website to a very high standard. The team involved in Bookster are exceptionally helpful, friendly and always there to assist your needs in anyway they can.

Pros

Easy to use and navigate around. Great features included for my business needs. Excellent user friendly booking system.

Cons

If ever I feel any features are missing or need to be added Bookster immediately responds to my requests and feedback.

Reasons for Choosing Bookster

Bookster allows you to pay an affordable monthly subscription.

Response from Bookster

Replied November 2020

Thanks you for taking the time to review us Linda! Delighted as always for your feedback, and happy that you mentioned our customer support and our easy-to-use tools - These are two areas we focus on as we feel they are essential to help your business. Thanks, from all the team at Bookster!

July 2016

Ralph from Private Owner

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

Bookster brings holiday break booking into the 21st century

Bookster has steadily improved over many years of use. It has always been as least as good as its competitiors, but it has continued to improve. Most importantly, it provides a cost-effective solution to handle bookings, be it just one property or a multitude.

Pros

Simplicity, reliability, scalability, and, most important, inter-operability with a wide array of 3rd party platforms such as Tripadvisor and AirBnB.

Cons

The back end navigation is slightly un-intuitive at first use. If you haven't often got reason to log in to this interface then it can be a little confusing. However, once you establish where key components and functionality are located it becomes much easier.

December 2019

Davide from The Edinburgh Address

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

More than a Holiday Rental Software

Bookster is helping our small business stand out in an increasingly competitive market. The constant improvements, great analytics and the dedicated customer support are making our life easier, speeding up our work process and helping us better understand the market. As result, we are increasing our booking lead-time, average price per booking and our hosts are really happy!

Pros

+ Great customer support, very responsive and friendly + Extensive booking analytics (Including Google Analytics) + Integrates with review websites + Constant improvements to the software + Integrates with other booking agents + Great tool for bulk addition of promo codes, discounts, extras and more. + Suitable for different kind of accommodation + Email marketing (for newsletters, automation etc.) + You can create Blogs and Landing Pages + Bespoke services (website creator, branding, SEO and more)

Cons

- Some customer-focused elements are not visually appealing (Booking Add-ons and Guest Area) - Needs some improvements to the Customer Relationship Management software

Response from Bookster

Replied January 2020

Hi Davide, thanks for leaving your review of Bookster software. The feedback from The Edinburgh Address has been fundamental to some of our most recent developments, and we're happy that our partnership will continue so we can support your business growth. Many thanks for your ongoing commitment to us, we're looking forward to helping you grow further in 2020! From the whole team at Bookster.

November 2020

Sandy from Villas in Mojacar

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

The best Rental booking software I have ever used

Bookster have a very professional team, they make you feel part of a family. We joined over 2 years ago and it has never broken down or not done what it is supposed to. The start up process was made very easy - also the estimate to set it up and create our website was very accurate. They are very proactive and give excellent support and online seminars to keep everybody up to date the the vacation rental business. The day to day use has really changed my life - we are quite a small company but have managed to grow as the time we save using Bookster means we can take on more properties.

Pros

Ease of use - offering a professional platform for both guests and users. For example the ability do almost all tasks on a mobile while out and about - therefore it enables you to maximise the bookings of offer.

Cons

I'm struggling to answer this question - I love it all,

Reasons for Choosing Bookster

Nothing else gave me the confidence I needed to change.

Reasons for Switching to Bookster

The system had a lot of technical issues and very labour intensive - also lots of hidden costs. So when I tested Bookster I was hooked and they have certainly delivered.

Response from Bookster

Replied November 2020

Many thanks for leaving your review Sandy, it's much appreciated. It's pleasing that you mentioned we have no hidden costs, it's an aspect that is important to us. I'm happy that our system has made your life easier and helped you to take on new properties. Thank you, from all of the Bookster family :)