Buildium Property Management Software

4.49 / 5 (1,056) FrontRunners®

Our advisors have recommended this product 264 times in the last 30 days

About Buildium


Buildium is a Web-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. 

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal. 

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks. 

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team. Customers can submit support request tickets anytime or take advantage of extended phone support, available Monday through Friday from 9 a.m. to 8 p.m. EDT.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,056 Reviews of Buildium

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(599)

4 stars

(365)

3 stars

(67)

2 stars

(13)

1 stars

(12)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 1,056 reviews

June 2019

Karen from Erickson Farms HOA

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Best investment of our HOA

Bookkeeping and reports are easy to enter and pull. Reconciliations are flawless. When I figured out that we could save documents/invoices by entering all outgoing payments as bills first, it was GREAT! The approval process is really good for checks and balances in our management of the community. One of the issues that I believe will be solved in the next 10 years is that some of our most elderly residents (usually those in their 80's) don't like portals and believe that their information will not be secure. Younger residents don't seem to have the same issues (by younger I mean anyone under 80). In 2017, when we took over management from a management company, we had a treasurer who wanted to do accounting and tracking with spreadsheets and was literally afraid of online software. He was over 80. Because of the time it takes to manage a community as a volunteer, it is usual to have elder individuals involved in boards and committees. We have it down to a handful of those who refuse to go to their portals. Lastly, my request to have an online process for architectural control does not seem to have gotten to the front of the line. It would be so beneficial for us to have that to be able to streamline another process for self-management.

Pros

Buildium has been great for our resident managed HOA. We did a thorough vetting job in choosing our management software, and it has lived up to what we hoped for. The books are right there, and we can allow anyone to see all that is going on at any time. Board members and volunteers have different levels of access, and that has made it easy for reporting. Resident portals are great, and the communication is easy.

Cons

Size of documents/invoices you can is smaller than needed, so I often have to split documents into parts which is annoying. The email took doesn't allow cut and paste of a pdf into the body of text. I always have to send our newsletter as an attachment. Sometimes q & a does not answer my questions for simple things -- such as, I misspelled the name of a new owner, and it took me 30 minutes to figure out how to correct, because there was no answer provided in q & a. My biggest "complaint" would be that this is rental focused in some regard, and we have no tenants. We only have owners, and residents sometimes tell us they are confused by the things that say "tenants" or refer to rentals.

February 2019

Jeff from RJJC Investments LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

Great Product That Allows Scalability

Buildium has been overall fantastic. I allows me and my team to quickly review and address the most important details such as current & upcoming vacancies, work orders and unpaid rents. It creates easily readable reports such balance sheet, income statements and rent rolls.

Pros

I like to start things with the end in mind. I knew I eventually wanted to own a large real estate investment/property management company though I was small at the time. I looked at several PM software products and even briefly used 2 before Buildium. The reason I began using Buildium is it had all of the features I knew I would eventually need. It was the only PM software that offered so many features and priced based upon only having a few rentals. Other fully functional PM software products require 50+ units to sign up or be close to cost effective.
I now have 70 units and plan to stay with Buildium because of how functional and convenient it is. Not to mention the awesome customer support.

Cons

Buildium constantly is adding and improving features. There are a couple of items I hope they eventually improve. There is a feature that allows for the creation of an electronic lease. During this process one can also set up initial financials/lease ledger. I have yet to use the eLease feature smoothly and I have to manually start the lease. Additionally, I have been unable to access the signed eLeases from Buildium though you do get an emailed copy.
The other feature I would like to see created would be a simplified tenant transfer process. The current process of moving a tenant from one of your units to another is cumbersome.

Response from Buildium of

Replied February 2019

Hi Jeff, Thanks for your honest review! We've passed along your feedback to our product team. We're happy you chose Buildium, and can't wait to continue to grow with your company! Best, The Buildium Team

February 2019

betsy from PBIC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2019

With just a few tweaks.. this would be an amazing piece of software.

Good - pretty responsive to every annoying call I make and I tend to be somewhat tenacious. thanks!

Pros

Tenant tracking, tenant ledger, and reporting of tenant payments. The tenant log on ease and the on line payment process. So for managing tenants - awesome! The features for managing the vendors for repairs - awesome! Love the bulk charges feature.. well designed and functional!

Cons

Some of the interface features.. like when entering a charge.. I always have to scroll to save it... little annoyance.. but why? .. Tighten the window. Allow tabbing and the enter key to move through the screen. I don't want to touch my mouse!
The big frustration is that I can't write a tenant security deposit refund check to multiple tenants - it is by law that all tenants be on the refund check - yes I have figured out workarounds - but it is silly. I now just physically write them on the finished check. It looks stupid - but I don't have time to do my workaround. Fix that! In addition, take a look at the " final report" for the tenant on their none of the important information is visible... (Call me - I can help you!)

The really big thing that would be nice is already programmed with your bulk charges feature.. I want to be able to "Bulk distribute checks to a list of investors" What that means is -I have my list of investors and instead of putting charges on a ledger - put a check entry onto the bank ledger so I could print checks and send them. Using all of the features of the bulk charges - except.. bulk payment. ( We have investors for each building - we pay them dividends several times a year -- same percentage, same names ... but I have to manually enter them. YOU CAN DO IT... I would be so happy!!!!!!!

January 2019

Paul from ERA Joyner Realty

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

January 2019

Buildium features review

Buildium allows our rental department to stay organized and provides easy and efficient access to data information. I could not imagine doing my daily tasks without Buildium.

Pros

The general format of the total program is good and maybe better than other programs used in the past. I really like the latest update of the status button for work orders

Cons

I do not like that Buildium doesn't have a feature where multiple windows with in Buildium can be open at the same time. (if it exists, forgive me for not knowing how to use it)
I do not like that Buildium doesn't have a back button feature, especially in the tasks and work order screens.
I do not like that Buildium will allow a partial online payment to be received. It should not receive a tenant online payment unless the full balance is being paid. This is a problem when tenants owe for late fees or maybe a repair expense.
I would like to have the auto email option to send a work order to a owner even if the vendor has no email. It only gives that choice if the vendor has an email set up in the system. Some of our vendors receive work orders by phone or text or in person but the owner still needs to know what work is being done.
It might be a nice feature for Buildium to store invoices in the system once a work order is completed. Not just the picture attachment spot within tasks and work orders. it it were a data base maybe or at least folders to store scanned copies.

The work orders feature to add in the vendor parts and labors costs and description still seems cumbersome especially when dollar amounts are entered and then the book keep tries to pay bills. It may be we need Builduim training in this area. it should be a really useful feature.

Sometimes Buildium seems to add double charges under tenants ledger info. Every now and then a random double charge pops up.

Response from Buildium of

Replied February 2019

Hi Paul, Thank you so much for taking the time to write a review! We've passed your feedback on directly to our product team. We are currently working on updates to maintenance and work orders, stay tuned! Best, The Buildium Team

August 2018

Kari from PM Consultant

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2018

Buildium is Easy to Use- always

I train multiple users of Buildium to use it, help fix issues as they occur. Buildium makes it very easy to do and explain. I use it everyday doing the books in full for several accounts. I never cringe when investigating accounts for other peoples' errors because Buildium is so clear.

Pros

*Ease of use cannot be overstated
*Screen aren't overly "busy" and the fonts are easily read, layout is obvious
*Accuracy and flexibility to make all accounting coherent and easy to explain to brokers/owners
*Reports generate quickly and while viewable on the screen can zero in on specific transactions, with interactive links
*Ability to email individual reports or export in a variety of printing styles
*Bank reconciliation and tie-out cash to properties and owners and company is simple
*Communications have improved a lot in the past year - SMS tracking communication with tenants is much better.
* banking window is AWESOME Being able to select by property and dates... Wonderful!!

Cons

*Reporting fails - prints two pages when unnecessary, waste of paper, most people want one pagers
- inability to email all owners their statements to each owner all at once. Can email individual reports only. Can't select properties on the fly- have to create a printing Group first.
*Email addresses in owner and tenant records still tried to jump outside of Buildium instead of taking you to a simplified email interface within for tracked communications.
Sometimes it's a little clunky navigating back and forth to common areas like between lease and property
*Inability to produce a Invoice to the owner for reimbursing the broker/property manager or other vendors as needed. Owner statement doesn't reflect bills for the property entered but not yet paid.

August 2018

Gary from Market One Realty, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

My Perspective of Buildium's Property Management Software, as a Real Estate Broker/Property Manager

Buildium was great with helping me with all of my questions that I had regarding their email and text message features. I finally decided to take some time to take a closer look at the features they offered and when I did, I realized how much time I wasted by not using these features earlier. No more copying and pasting emails/photos and text messages to and from tenants and owners (not fun to do).

Pros

I've been a customer of Buildium since 2010. I really like the fact on how Buildium saves me many hours throughout my workweek and helps me cover my tracks at the same time. This is helpful especially during the busy part of my day. One of the many great features that I like in Buildium's is the seamless integration they implemented into their software using a top rated property inspection software. It stores the inspection report with all of the photos and notes in one place for reference at a later date. I use my tablet onsite and the software does the rest. Another plus about Buildium is when I need to open a new work order (either onsite or in the office) for maintenance or a repair issue, I open the work order tab and everything you need is in one convenient place to manage the task from start to finish. Also, on Buildium's home screen, I have a dedicated section where I can review and update the progress of all work orders. In addition, each property manager has access to only their managed properties (specific authorization can be customized too). At the end of the day, all of this information is easy to locate, view, share and export and I know where to go if I need it. There Is So Much More...!

Cons

There's really not much that I could say about what I like "least" about Buildium. I say this because, they constantly make improvements and implement new features on a regular basis. There really is very little opportunity to say, "... I wish there was a better way to do this task..." They also ask for feedback on occasion and I like that too. I found that if there's a popular request made to Buildium they act on it and they implement those new features. All of their users can request and track new requests through their forum. A very transparent company who is serious about making my day easier, Buildium!

August 2018

Monique from The Savaris Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2018

The Cadillac of HOA/Condo/Property Management

I have searched far and wide and Buildium is the best available for HOA/property management. I use it for all my monthly paying accounts, and find that the professional statements which are easily generated make managing the finances uncomplicated. Overall, Buildium is super customer friendly and has always met my expectations in the five years that I have been with them.

Pros

This software is mandatory if you have monthly payments for properties. It accepts EFT/Debit/Credit Cards and has a very user friendly approach to keeping financial records on individual homeowners in perfect shape.

They also allow easy access for homeowners to both their own account and payments, and to governing documents, minutes, etc at any time.

Imputing the payments and checks etc is easy and personalizing the accounting categories to fit your business is a snap.

It pulls up a roster of homeowners and when someone moves out, changing out the account name takes seconds instead of laborious work in other spreadsheets etc.

The to-do tasks list is very helpful for sharing among a busy office.

In a Buildium vs spreadsheet choice, I would pick Buildium every time for accuracy, professionalism and most importantly ease of use. I pull down a list and print up invoices from many time periods, and to email the late invoices, is simply a matter of 2 seconds to pull up the right file and hit the correct button.

Cons

The non-bending method of making payments - where they require the vendor to log in and invoice directly vs just allowing me to make quick payments to say the lawn guy or other vendors who wouldn't know a computer if it smacked them in the face. I do not use this portion of the software.

I have also asked them repeatedly to sell a 'lite' version of the subscription. One where they charge less for seasonal payments. I have several HOAs that only pay once a year, and can't use Buildium because it is cost prohibitive to have an account open for 12 months that only has one payment per year. They need to have a Florida/AZ/Seasonal version at a lower rate that has limited payments.

Response from Buildium of

Replied August 2018

Hi Monique, Thank you so much for your review! We're so thrilled we've been able to help meet a lot of your management needs over the past 5 years. We've made a note of your feedback regarding vendor payments and Buildium "Lite", and will pass it along to our product team! Best, The Buildium Team

August 2018

Brett from Yellowhammer Realty LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

August 2018

small owner owned property management company

My overall experience has been great with one exception. SUPPORT. support has been exceptional when it comes to the usage of the software but when it comes to the syndication part it is subpar have had several cases open with no response or answer for days or even weeks. Right now I have a case open for more than 20 days that the person has yet to get back with me.

Pros

I like the fact you can attach documents to just about every transaction, property, lease, tenant, and so fourth. I wish you could attach multiple documents to each. I like the automatic banking and online payment option. It reduces the time I have to make entries manually. I like the syndication option and wish it would push to even more websites. I like the tenant portal and the ability for tenants to log maintenance requests. I like the communication function. It allows easy documentation of all of my communication between me and my tenant. Basically all the features that allow automation and give me the ability to minimize my time managing the properties.

Cons

I don't like the fact that if a payment is rejected the software doesn't automatically go back and apply the late fee base on the rules setup. I don't like that some transactions can only have one attachment. I don't like the fact that you can't setup recurring general ledger transactions. I don't like the fact that you can't text multiple numbers at once. I absolutely hate the format of the excel reports. It would be great if the reports could combine both properties and company as well.

Response from Buildium of

Replied August 2018

Hi Brett, Thank you for your honest review! We're sorry you've haven't had a great experience regarding syndication. A team lead from our support team will be reaching out to you to discuss your experience with syndication further. Best, The Buildium Team

February 2018

Pamela from Gulf Coast Rentals & Property

Company Size: