Easy Storage Solutions Software


 

Easy Storage Solutions is a cloud-based property management system for self-storage companies. The system features a website that supports credit card processing as well as online payments and booking. The solution can send tenants payment reminders via email or text message, calculate late fees, generate invoices, manage collections and perform other crucial processes for self-storage businesses.

Easy Storage Solutions has automatic data backup capabilities, carried out with secure servers. The system can generate statistical reports, handle online customer rentals, retain customer contact information and integrate with Google maps.

Recurring payments can be automated within the system, and site facility maps can also be uploaded to the system. Online booking can be conducted on the website as well. The system includes a customer portal that allows storage customers to log in directly and make payments, check their accounts or book additional units.

 

Easy Storage Solutions - Site map
 
  • Easy Storage Solutions - Site map
    Site map
  • Easy Storage Solutions - Units
    Units
  • Easy Storage Solutions - Customer profile
    Customer profile
  • Easy Storage Solutions - Website creation
    Website creation
  • Easy Storage Solutions - Reports
    Reports
  • Easy Storage Solutions - New customer
    New customer
Supported Operating System(s):
Web browser (OS agnostic)

482 Reviews of Easy Storage Solutions

 

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Software Advice Reviews (212)
More Reviews (270)

Showing 1-20 of 212

Ann from Apollo Storage & Suites LLC
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Great for the little guys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good value for what I need.

Pros

I have a small facility and it has the basic functions needed to track customers, move ins/outs, and payments. The customer service has been great and very responsive. I was able to get the website up quickly.

Cons

The reporting isn't as robust as I expected. I still have to export data into Excel to get the view I need.
Some of the workflows require more clicks than necessary.

Review Source
 
 

Eric from Wilde
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Excellent orientation of product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I want to commend the excellent customer service and prompt follow up by Kristen. She made it fun to go thru the product online. Keep up the great customer service. Thanks to Kristen’s great orientation. I will be purchasing the product.

Pros

The software is very easy to use. Even if your not a tecky person. Kristen was awesome and made the explanation very user friendly to me.

Cons

The set up fee was more than I expected. The monthly fee should be enough to support a profit of the product.

Review Source
 
 

Amanda from Centsable Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Excellent Storage Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy Storage Solutions has significantly reduced the amount of time I spend each month on billing and record keeping. I also appreciate that customer service is easy to reach, and they answer my questions quickly and politely. I could not be more satisfied.

Pros

The ease of use, it was simple to set-up, simple for the administrator, and simple for the customer. Customer feed back has been positive.

Cons

There are no cons. I wish I would have utilized this software sooner! Easy Storage Solutions has been a breeze to work with.

Review Source
 
 

Mike from Self storage solutions
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Easy storage solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All the extra time I have now to get other things done at the office, and all the money we save on envelopes , ink , and stamps

Cons

Transferring all the tenants, and their autopay accounts took many hours .
And the first month of transition got to be a little confusing

Review Source
 
 

William from AFFORDABLE STORAGE OF CENTERTON, LLC
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

One of the best companies that I have ever worked with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fantastic!!

Pros

It's intuitive and easy to use. It has made opening and running our self storage facility a breeze. Our clients can even rent space online. The support staff is outstanding; courteous, patient and helpful.

Cons

It will not allow us to modify our lease agreement the way we need to. Also the web site template provided will not allow as much customization as we would like.

Review Source
 
 

Zach from Lakeside Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Software is easy to figure out and they help you every step. The automatic billing feature and e-sign capability makes it easy.

Cons

Hard to say. Maybe give a few more different templates on looks of the website, easy to spot another Easy Storage site.

Review Source
 
 

megan from storageland
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

I had question regarding software and functionality. the staff was VERY Helpful and knowlegable when I called.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

love the support that is offered.

Pros

easy to use. user friendly and customer support is easy to get through to. navigation through the system is really quite simple.

Cons

sometimes the wording is confusing for example the system will say outstanding balance when the customer is not late. It uses overdue when customer is late. still have not figured out what outstanding balance means.

Review Source
 
 

Kendal from Eastern Shore Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly. Easy to maneuver around the site. Can have multiple managers enter data and manage accounts

Cons

I haven't found one yet. Maybe after using it for a while I can come up with a few reasons. ........

Review Source
 
 

Brandon from Angels in Goliad RV Park
Specialty: Manufactured Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Affordable with great customer care. Lacking functionality for rv park.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked the price and terms of this software. It also carried the basic functions I required. We tried to make it work for my rv park, but after it was all said and done I was basically running the park by hand.

Cons

The software required too many work arounds for rv park usage. I think it'd be fine for storage. We knew this going in, but tried anyways.

Review Source
 
 

Todd from A2Z Storage LLC
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Excellent value and support!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use. I am a first time storage unit owner and the support from Easy Storage Solutions has been excellent.

Cons

I haven't found any yet. Anytime I have trouble figuring something out I have been able to get a simple answer from the support staff.

Review Source
 
 

Kelly from AdapCS
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do not recommend this company. However, it is slightly better than our previous home-grown system.

Pros

The map of units is the best feature and is very useful. The system has a lot of functionality, although we don't use much of it.

Cons

The invoices are confusing to clients. When I signed up, they specified that I could export my data at any time. This turned out to be untrue - I have since asked for my data and they do not make it available, making it difficult to change providers. They frequently make unwanted and poorly planned updates to the functionality (one update basically reset our external-facing website with no prior notice, but luckily I don't use the external facing website because the user interface is not very user-friendly and I am embarrassed to give clients access to it). You can only use one credit card processor.

Review Source
 
 

Scott from Double D Storage
Specialty: Real Estate Developer
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Easy Storage Solutions means "Easy"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just the software that I was looking for to use from any device anywhere

Pros

Ease of use and setup. Support got me started quickly with very little training. They also offer credit/debit card processing which makes life easy.

Cons

Site map is difficult to build, but there is a grid view which makes things easier. Their first choice in card processing was a very large minimum, but they offer another good choice.

Review Source
 
 

Dan from Advanced Secure Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for small storage units facilities.

Pros

The software has increase our collections and the customer service is unbeatable. They are always there when I need help.

Cons

I had to upgrade both my computer and gate software to be able to sinc the gate with the new software.

Review Source
 
 

Quinn from BlueCross
Specialty: Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use. Just love it and would recommend to a anyone. Holds a crazy amount of storage and every company needs this.

Cons

I honestly wouldn’t pick any. I was so impressed with this product from the first time my company used it.

Review Source
 
 

Dawn from Swift Storage, INC.
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy Storage Solutions ROCKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

CUSTOMER SERVICE! They are amazing. The product is great, does exactly what I need it to do and they've been there when I needed them to hold my hand and left me alone when I didn't. It's a perfect balance.

Cons

I have not yet found any cons. It's been easy to use, the most difficult part has been training everyone in my office to not run to the card file.

Review Source
 
 

Alejandra from Westport realty inc.
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

All in one, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Easy Storage Solutions is boss

Pros

Tenants are able e-sign their documents (leases, amendments, other documents) as well as pay their rent online. I love the reminder texts that can be chosen as sometimes I don't look at my email as much as I check my texts.

Cons

We sometimes have tenants that want to expand their space into a recently vacant neighboring space and that means changing the square footage, etc. (basically making a brand new suite). This can be tricky to do and sometimes seems impossible.

Review Source
 
 

Renee from Downtown Storage Center
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Easy Storage Solutions has exceeded our expections.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy Storage has been a great addition to our business.

Pros

Easy Storage's customer support team is there is answer all of your questions. Most answers are available through the support tab in the software and don't even require a call or chat.

Cons

I would like to be able to customize the reports. Several sort options are available to this isn't a huge issue.

Review Source
 
 

Ken from A&G storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great software company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy for my customers to use with their cell phones. I think it’s pretty Awesome experience with my customers.

Cons

I really do not have any complaints about this Software company. It has been really great so far. And my customers seem to be pleased with it.

Review Source
 
 

Brent from Gorilla Self Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

I'm a new owner of storage units. Easy Storage has made getting up and running very easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support from Easy Storage is amazing. Everything from getting started to ongoing help, they are the best. And very very cost effective too!

Pros

They have great training which is simple and easy to understand. The website isn't overly complex but can do many different things. The back office support is incredible!

Cons

It took me a little while to learn how to do batch printing effectively and toggle between being printed versus email. But once I learned it, it is actually super easy.

Review Source
 
 

Margaret from BEAVER STORAGE
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

We are so glad we switched to Easy Storage Solutions!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer service.
Mobile device access and online bill pay.
No system glitches.
Good price.
We switched from a larger, cloud based program and are very happy with what Easy Storage Solutions has provided!

Cons

Easy Storage Solutions keeps things pretty simple and as such, we sacrificed a few bells and whistles in making this switch. There are fewer reports available and some features that we enjoyed with a more expensive (but somewhat less reliable) software company.

Review Source
 
 
 
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Showing 1-20 of 270

Meshel from 289 Public Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great software & Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service! Anytime I have a question they are so helpful and courteous!

Pros

The software interface is great. I like the reports and the gate lockout feature

Cons

So far I haven’t discovered anything that I don’t like.

Review Source: Capterra
 

Melissa from MB Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great customer service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They are constantly making changes based on feedback. It’s become much more intuitive in the last year. And any time we have questions the are very quick to respond and help.

Cons

We wish they’d have an option to set up
prepayment with a free month at the end.

Review Source: Capterra
 


November 2018

November 2018

Makes Storage Management Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Most everything! This software makes managing over 400 storage units a breeze.

Cons

Not much. Reading the customer payment area can be confusing at times.

Review Source: Capterra
 

Drew from SensationalStorage
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Nice Offering

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Full featured with great support that is responsive

Cons

navigation could be slightly improved however code releases and improvements are released on a regular basis

Review Source: Capterra
 

Buddy from Point Blank Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Happy Camper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since I am not very tech savvy, I found the software very friendly. Any time I have a question the solution is only a phone call away.

Pros

After being totally frustrated and staying confused when I began to manage/own my first facility using Quick Books software The interduction to Easy Storage Solutions was a gift from Heaven. I found it extremely user friendly as a senior adult.

Cons

Sometimes it is difficult figuring out who I should talk with to solve my problem or question when dealing with several services I am signed up with. Example, software, website, marketing, Google, etc.

Review Source: Capterra
 


October 2018

October 2018

Love the software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy to use! Great customer service.

Cons

Nothing so far, it’s been super easy to get used to!

Review Source: Capterra
 

Catherine from Star Storage World
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wish I had found them sooner

Pros

Great customer service. They instantly started setting up software. Very helpful, very happy

Cons

I consider this more wishlist than con,
would like to print sitemap
scan of drivers license
More texting options, customers respond to texting better
would like to sell products with unit rental, like lock, boxes, upsell

Review Source: Capterra
 

Darcy from Star Storage World - Mooresville
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customers can easily rent or make payment online!

Cons

Unable to print out the map of buildings and units.

Review Source: Capterra
 

Chuck from Lake City Self Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Easy Storage Solutions - Exceptional product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Biggest issue I think with Self Storage is collections as its the most time consuming. ESS provides an easy setup to enable automation for all communication. If you are looking to automate some aspect of collections, its very easy to do so with ESS.

Pros

Ease of use is the best thing about this software. It provides everything you need and not the complicated features that I don't need like other software. I also would have to say the support from all the staff is by far the best I have seen in the industry.

Cons

There isn't much to say here but the reporting could provide more detail but its not a huge issue.

Review Source: Capterra
 

Angie from AJ Electric LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Easy Storage Helps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program has been fairly easy to use. The staff has been AMAZING to work with. They are always helpful and a joy to talk with whether its on chat or the phone.

Pros

I like that it Automatically bills the customer by sending emails and text messages. then it even collects 80% of the rents for us. Customers can rent online if they like and that makes the process easy when you are an offsite owner.

Cons

I would like to be able to filter reports to fit my specific needs. I also would like to be able to run specials and have the software automatically change the prices when the special was done.

Review Source: Capterra
 


September 2018

September 2018

Great for Small Facilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been in the storage industry for 16 years. I have experience with multiple software packages. ESS is a great "VALUE" software. You get a lot of power and options for the price. When you are operating a small storage facility you can't afford to have a custom programmed website and your own credit card processor. With ESS they will process credit cards for your facility at lower rates than it would cost me to have my own CC processor.

Pros

Website was included in my monthly cost of the software. Very fair pricing for their services.
Tech Support is very helpful and knows how to answer my questions.

Cons

Limited capability--It doesn't have near the options that Sitelink does. It is good for a storage facility with less than 200 units. I would not use for a large facility with multiple people working in the office.

Review Source: Capterra
 

David from 5K Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Perfect for businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has taken our business to the next level and allowed us to provide our customers with the best experience possible.

Pros

The customer support is very helpful and quickly answers emails and calls. The software is very userfriendly.

Cons

The first week we encountered a few issues that resulted in a us losing a client. The issues were resolved in a timely manner but the gate software still continues to give us trouble every so often.

Review Source: Capterra
 

Christi from Jackson Storage Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Easy Storage Software Really is Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software can be used by people not familiar with computers and the customer support is wonderful.

Cons

Nothing at this point, it has been a very helpful tool to have.

Review Source: Capterra
 

DOnald from NRO properties
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

This is the most helpful software I have ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All my info is in one place and I don't have to worry about losing it.

Pros

It keeps all the data and payments so you don't have to worry about losing your info and also the tenants can pay on line, rent on line, taking credit cards is a very big plus!

Cons

That we didn't have it years ago, I have no issues with the program, the customer service team always helps me out with any problem or questions I might have.

Review Source: Capterra
 

Heather from GC Mini Storage LLC

July 2018

July 2018

Absolutely top notch customer service! Would recommend this software to anyone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to run the business, set up was great with the help of the customer service staff and great tutorial videos.

Pros

Easy to use and access. We can use our smart phones to rent a unit, process a payment, or see who is in a unit.. So handy. At a quick glance I can immediately see tenants who have paid on time, who is late, or who is locked out. It helps me keep track of what is going on everyday with our and its and revenue.

Cons

From an administrator point of view, there are very few things I would tweak. There are 4 different locations of units and we have them all set up seperately. I wish when logging in to the system I would not have to log in to each site when I want to view it. Just takes a few seconds to do so it is not a big deal.

Review Source: Capterra
 

Alexander from Middle Tennessee Storage

July 2018

July 2018

Intuitive, Simple, Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Quick response from customer support when needed, simple interface. Ability to access remotely from mobile devices.

Cons

No ability to interface with lower cost gate interfaces. Financial info reports could use some fine tuning, unable to generate report to identify customers enrolled in auto pay.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: August 2018

August 2018

 

Alexander,

Thank you for your feedback; we genuinely appreciate it as it helps us improve our software and customer experience. You mentioned an inability to integrate with lower cost gate software. We have a list of all gates we integrate with right inside your software. We are also constantly updating to accommodate as much as possible. As for your request for reports, we are always adding reports and are currently in the process of an update for them! I hope that helps!

Thanks again!
-Alyssa

 

Sloane from Dynamic Properties

July 2018

July 2018

ESS makes my daily life easier. It has everything I need to smoothly run storage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its so much easier than what we were using before. I can also rent a unit from my phone, while standing next to the unit!

Pros

Customer service: It's always there when I'm not sure how to do something or need help
Look: The software looks so much better now that they updated it
Charts: It has charts, lists, and forms for almost anything I could possibly want
Website: Super easy-to-use way to edit our website. And when I do have questions, they're always nice about helping!

Cons

A few have the updates have made a couple things work strangely (extra late fee's where they aren't supposed to be) but I've called and they've immediately gotten to work on fixing whatever happened.

Review Source: Capterra
 

Zach from Black Bear Storage

June 2018

June 2018

Quick response time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy Storage Solutions is the Go-To software program. I searched for months to find the right fit. The software and staff swayed me and I'm satisfied.

Cons

There is a learning curve with using the software. If you spend enough time with it you will figure it out but you definitely have to put some time in to know how to use it.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: August 2018

August 2018

 

Zach,

Thank you for your feedback! We appreciate the opportunity to improve our software. I am so glad that you are enjoying the software. If you have any questions about how to do something feel free to give us a call! Any of our support staff can teach you what you need to know!

Thanks again!
-Alyssa

 

Shawna from Pleasant View Warehouse
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great Company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

time saver

Pros

Help is available when ever I need a simple question answered, user friendly, you can have multiple users, we use it on mobiles/iPad to make things easier when not at a desk! All the features we need!

Cons

Hard to rely on it doing everything automatic but it has saved so much time and headache! Not to much we have found we dont like.

Review Source: Capterra
 

Irene from Riverside Self-Storage

May 2018

May 2018

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The business can keep running after our emove disaster.

Pros

I am a bit surprised at all the excellent ratings and a I am a little concerned for giving it a less than glowing report. I am not sure why everyone thinks this software is so good and wondering what am I missing. It does the job, but in my opinion it really does not offer anything to earn such glowing reports.

Cons

It's confusing. It is not an all in one program. You need to have a totally separate company for processing payments, which also costs a lot. This software does not function as an accounting program. They sell that service separately from what I understand. Instead of crediting a charge you simply void it. The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document. They probably offer a separate report writer for another charge if you desire better reports. They do not offer any financial reports at all other than the management report which is not professional or good quality. Lets just say it is not what I expected and I have been very disappointed in it.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: June 2018

June 2018

 

Irene,

Thank you for leaving us feedback. We genuinely appreciate the opportunity to improve our software. We have a long list of suggestions from our users that we review and use to update our software. Currently we are working on creating better reporting functions in the software. In addition, we are currently working on making it so you can download your reports via CSV file or PDF. You can void charges if you wish, but there is also functionality to be able to credit a charge. If you would like help doing this feel free to call us and we would be happy to help! Finally, if there is anything we can do to help improve your experience please reach out to us!

Thank you for your business and your feedback!

 
 
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